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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20901 Topics

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Droffats13Contributor I
asked in Controllers and Music services

iheart radio

I receive the following error while trying to reconnect to my iHeart account. 

1
Corry P
8 months ago
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SixpackContributor I
asked in Components and Architectural

adding a sub

Hi all, I have the Sonos 2.1 amp and want to add a sub woofer to the Bose 251 outdoor environmental speakers.The Bose speakers are not wireless and on the back of the amp there is a single rca plug labeled sub. So do I need a passive or powered sub to connect to this amp? 🤔 Also any suggestions for an outdoor sub would be awesome!ThanksPhil

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G
8 months ago
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jamsmattContributor I
asked in Speakers

Sonos Alarm Glitch

My sonos one alarm keeps glitching, it’s set to just the standard chime and when it plays it just intermittently cuts out whilst playing the alarm? I’ve turned the speaker on and off multiple times but it’s only been doing this very recently. No other issues with any functions at all.

1
Airgetlam
8 months ago
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Tony Lehrle-FryContributor I
asked in Controllers and Music services

Adding Tidal to Sonos

I used to use Tidal and it worked fine. I switched to another streaming service for a while but left Tidal in the Sonos list of services. Yesterday I resubscribed to Tidal and it worked fine. Today it will not stream to Sonos. I have removed Tidal from the list and tried to re-add it but get an error message "something went wrong". Having read some other answers  I have checked my Tidal login details and changed the password but cannot add Tidal to the list of services. Any suggestions please? All other streaming is working. This applies to both phone and tablet (both Android).

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T
8 months ago
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Macca58Contributor I
asked in Home theater

Controlling volume on Sonos Playbar

Can Sonos Playbar volume be controlled with an Amazon Firestick? I suspect not because the stick is Bluetooth and the Playbar isn’t, but I thought that as the stick controls TV volume and the Playbar is connected to the TV, then there should be a way around it. I’ve also asked on the Amazon forum

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Airgetlam
8 months ago
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BonitaBContributor I
asked in Controllers and Music services

my system is constantly, and i mean daily, losing connection with Amazon

My system is constantly losing connection with Amazon, despite the fact I was quite happily using it the day before 🤷

1
Airgetlam
8 months ago
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RoreaganContributor I
asked in Components and Architectural

Outdoor speaker replacement

I recently ordered a replacement Outdoor speaker. The replacement only had two wire terminals. Then I checked and the existing had four.  It will not function with just the two but I do not see a product with four wire terminals? 

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melvimbe
8 months ago
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Cheryl MContributor I
asked in Controllers and Music services

playing Apple Music

If I purchased Apple Music before I started using the streaming service can I play it on Sonos?

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G
8 months ago
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Jaynie2402Contributor I
asked in Controllers and Music services

losing my hair!!

For the love of God please can someone help. For so many months now I’m in despair with the 6 Sonos speakers I have in this house!Everytime I try and play an album from my Amazon prime account (which was always working perfectly for 3 years) now isn’t!! It either doesn’t play the artist at all or plays 1 track or so and then plays something completely random. What is that about?!! I’m seriously tearing my hair out!! Please help someone. Thank you  

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G
8 months ago
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Gabriel40Contributor I
asked in Controllers and Music services

probleme compte

Bonjour se matin impossible d’écouter de la musique compte introuvable le mien ou celui de mais enfants perte de la radio Deezer même quand je fait une recherche pour rajouter un service il ni en a que 2 avez vous des solutions ? Merci 

1
G
7 months ago
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Ar baContributor I
asked in Controllers and Music services

conexion spotify

No puedo conectar Spotify a la app SONOS 

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Ken_Griffiths
7 months ago
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RJMurphy4142Contributor I
asked in Components and Architectural

Outdoor Patio Speaker Placement

Any recommendations on best placement for two Sonance wall mount architectural speakers? Will be connected to Sonos Amp (inside).  70% music 30% TV **Trying to figure out how to upload image

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Corry P
7 months ago
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Cocode mContributor II
posted in Home theater

paire era 300+era 100

bonjour pour une question de budget est il possible d’associer une era 100 en surround à une era 300 que je possède avec une barre beam 2 peut être aurais je du acheter 2 era 100 à la place d’une era 300merci

1
Airgetlam
7 months ago
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Sergio SbardellatiContributor I
asked in Controllers and Music services

Connect phone to Wi-Fi

SONOS ONE . Cambiato telefono . Il messaggio dice: Per continuare ,connetti questo dispositivo mobile (iphone) al Wi Fi.In realtà iphone è già connesso al wi fi . Preciso che il sonos one funziona perfettamente dal PC

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Airgetlam
7 months ago
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RobinsonGContributor I
asked in Home theater

amp and arc surround

I have an arc in the main room and ceiling speakers in the same room. The amp for those speakers is in a rack in the basement. Can I make the amp surrounds if the amp is not line of site to the arc? 

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G
7 months ago
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CAChuckContributor I
posted in Components and Architectural

Low Audio from Sonos Connect -- RCA output not functioning properly

I have recently been having issues with very low audio levels from my Sonos Connect which plays through speakers via a tuner (at the highest volumes on Sonos and the tuner I could just barely hear music from my speakers).  After some trouble-shooting (including using the loop-through method suggested in support), I isolated the problem as a failure in the RCA ouput.I spent a fair amount of time with customer support technicians who ran diagnostics several times.  However, those diagnostics apparently did not reveal any problems (exactly what they do is unclear).  Eventually, they wanted me to do various cable re-arrangements etc.  As I had already connected, disconnected, swapped etc. multiple cables multiple times from various devices that was not going to yield any answers.  My conclusion is that there must be some circuity in the Connect that has failed and resulted in the RCA outputs not delivering meaningful signal.  The customer service people were not able to confirm that, but t

1
ratty
7 months ago
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LivadiContributor I
asked in Speakers

SONOS Five line stereo line routing

Does Sonos Five supports stereo mode while they are feeding through a stereo pre amplifier via their line inputs ?

1
ratty
7 months ago
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johnflorentzContributor I
asked in Speakers

missing sound

Why stops some of my units playing music sometimes and after a few seconds the music comes back

1
ratty
7 months ago
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FM1Contributor II
asked in Controllers and Music services

Problem with Deezer API

Deezer on Sonos is regularly either stopping and starting again or skipping songs.  This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or   No stop through the app on phone, or on the TV…Sonos works perfectly with all other streaming… just Deezer is doing that..definitely you have a bug or something not efficient in the buffering… Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…I contacted Deezer who told me to contact you as you are in charge of the API 

1
Airgetlam
7 months ago
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TarnoldContributor I
asked in Controllers and Music services

Tidal Browse Failure

Helloi am unable to search for music in Tidal through Sonos, though the service is connected. Anyone know the reason for this?

1
G
7 months ago
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spiritedawayContributor I
asked in Home theater

Beam Gen 2 only passing through volume commands from remote

I have a Beam Gen 2 connected to a Roku TCL TV. The Beam blocks the IR sensor of the TV. I followed the instructions for “Remote Control Setup”, but the TV only responds to the volume up / down / mute commands from the remote. The TV does not respond to play / pause / menu toggles.What do I need to do for the Beam to pass through these other commands?I’m hoping for a solution other than “raise the TV”, which is what I’ll do if nothing else works. Thanks!References: 

1
Corry P
7 months ago
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FatcatContributor I
asked in Components and Architectural

How to add volume control to 2 of 6 sonos arch speakers with Sonos Amp.

I am building a new home. In our great room we will have a frame TV, sonos amp and 6 architectural  in ceiling speakers. 2 of the speakers will be in the kitchen and I want to be able to control the volume of the kitchen speakers separately from the other 4. Sonos says that typically 4 speakers are used per amp but if you use Sonos Architectural speakers (8 ohms) u can use 6, but then they need to be wired in parallel. My question is: can I use a simple wall-mounted volume control dial to control the volume of the two kitchen speakers?

1
buzz
7 months ago
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Austin95Contributor I
asked in Speakers

linking Play 1 to new WiFi router

I recently updated my wifi router and went to connect my Play 3 and two Play 1’s to it. However, my Sonos app is only picking up my Play 3 and one of the Play 1’s, its just not picking up the other Play 1 at all. Ive tried the ‘find Sonos products’ in the app several times and no luck. I considered doing a factory reset, however the instructions advise against this for troubleshooting purposes. Any ideas?

1
ratty
7 months ago
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Olav RingdalContributor I
asked in Advanced setups

sonos AMP disconnecting local network

We have a set of Sonos AMP in a house and experience that one of the units is disconnecting the local network. It is all cabeled (LAN).What can the reason be and is there anything I con do to make it more stable ?

1
UKMedia
7 months ago
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glankContributor I
asked in Home theater

Poor Sub Gen3 Output

First off let me say I’ve personally installed 4 or 5 Arc+Sub Gen 3 systems so I know what it should sound like and am aware what performance to expect from the sub. I’m Just not getting it on my system.My typical configuration is Arc + Connect: Amp (surrounds) + SubVery low output from the sub. Doesn’t matter the source (TV eARC, Airplay, or native music in Sonos app)To even hear it the slightest it had to be turned up to at least +8I’ve factory reset everything (Arc, Amp, & Sub) to no avail. So I tried an experiment. I removed the sub and amp from the Arc and made the Connect: Amp it’s own room. I connected the sub to it and WOW! You can feel the bass. It’s the way it should sound. So I go back in and create my surround setup again by connecting the sub back to the Arc and making the Connect: Amp the surrounds. Sub back to its old ways. Very low output. So the sub clearly works. It’s not placement, it’s not poor Wi-Fi. It works correctly with other Sonos products, just not with t

1
Corry P
7 months ago
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