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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20424 Topics

F
Fursty FerretContributor I
asked in Home theater

Beam Gen 2 - vibration from inside

Just bought a Beam Gen 2. Sound quality is incredible but at high volume (> 55%) and bass-heavy tracks there’s a distinct rattle/buzz coming from inside the unit. It’s definitely the Beam itself because it continues if you pick it up. Stops if it’s rotated onto its back. My guess would be that it’s a ribbon cable that connects the touch panel on the top, but I’m not sure if this is a design issue (at which point swapping it out won’t help) or a fault with mine.

1
Airgetlam
6 months ago
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PhilippeMTrending Lyricist I
posted in Controllers and Music services

End of 'old' TuneIn and own streams - how to edit favorites

Many threads are talking about the own internet streams one cannot define anymore due to the end of the ‘old’ TuneIn. One solution was to push those streams to the favorites.Ok, so far not so good.One question remain : how to edit the so called favorites if those internet streams are modified in one way or another?

1
106rallye
6 months ago
M
MikeBartContributor I
asked in Portable speakers

Grouping when Streaming via BT or Airplay with WiFi but no Internet?

Basis the article below I understand that while using the mentioned devices I can stream via BT and group other speakers via WiFi.   We have a 12 zone system in our home and have for years.   We are very happy with the system and understand it’s functionality.   We’d like to add a small system to our camper, three speakers.   100% of the time we have a WiFi available in our camper.  Based on where we are about 75% of the time the WiFi network is connected to the internet and 25% of the time it’s not.   I understand that during the 75% of the time we have WiFi and Internet the system will work just as it does at home.   What I would like to understand is during the 25% of the time we have WiFi but no internet would we still be able to stream via BT to one of the devices mentioned on the linked article and group with the other two speakers?  https://support.sonos.com/en/article/share-roam-s-bluetooth-audio-with-your-sonos-system?fbclid=IwAR1S0DSrv71AwlbBnPqwo1nDvbutG2guLxPVQac62KyT7nnrkE

1
jgatie
6 months ago
T
Tim_167Contributor I
posted in Controllers and Music services

Sirius XM Radio and other "stations" need a persistent play feature

I am having trouble at a client location where Sirius XM radio stops playing without any warning.  This can happen if a device updates and can happen for unknown reasons.What I would like is a way to set a SONOS zone to a station and have it play continuously, forever, as long as it is able.  That means, if a source is interrupted or stopped for any reason, it would resume playing on its own.  It would repeatedly try to re-connect to the stream.  Since the looping playlist button is grayed out during station play, perhaps replace it with a persistent play button to effectively do the same thing and play forever.I have seen a lot of complaints about Sirius XM radio and even Spotify on these forums, and this is a simple feature SONOS could add to their devices that would band-aid this problem for everyone - if people have some reason why their stream is interrupted, it would auto-resume, perhaps with a 1 minute retry interval.Does SONOS read these forums and use them to build new feature

1
jgatie
6 months ago
W
WardleroyContributor I
asked in Speakers

Line-in no longer connecting to speakers throughout home

I’m no longer able to connect my line-in feed (a turntable) to most of the speakers in my home. This is suddenly a problem for the past few days after a full year of no issues at all. When I activate the line-in and try selecting any other speakers except the 5 (which is wired to the turntable) and my ceiling kitchen speakers (which are connected to my Sonos Amp), it makes all the sound stop and eventually says it can’t connect to the device. Nothing about my home or set-up has changed so I have no idea why this is happening. Submitted a diagnostic—1125498172. 

1
G
6 months ago
L
lovewillrule1023Avid Contributor I
asked in Speakers

Sonos Alarm on Sonos One Goes Off every day, But No Alarm is Programmed

Hello, I am having an issue. For months now, every single day, my ‘bedroom’ Sonos One’s have an alarm that goes off at 8:30am. I can say “Sonos cancel” and it turns off But if I say “Sonos cancel my alarm” it says “there are no timers set”If I look on the app there are no alarms or timers set I have disconnected all other programs (like Alexa) and the alarm still goes off. I have checked previously linked smart voices (like alexa) and there are no alarms set with them either. I cannot figure out how to get it to stop. Please help

1
Corry P
6 months ago
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udp53Contributor I
asked in Speakers

era100 line in and bluetooth stereo pair

I have a single era100 which I use over wifi (Spotify mainly), line in (xbox) and bluetooth (turntable)I am considering buying a second one to create a stereo pair.Question I have is will I be able to use the bluetooth and line in across the stereo pair as well as Spotify.Id really like the xbox and turntable to come through as stereo as well as Spotify. Thanks Brett

1
Ken_Griffiths
6 months ago
D
Derek from AustraliaContributor I
asked in Components and Architectural

Compatibility

my current system has the 1st gen play fives and sound-bar which use the Sonos 1 app which i use for my music.I want to purchase the Beam and some Era 100s which use the Sonos 2 app. can i have both systems on the network or will there be compatibility issues?

1
AjTrek1
6 months ago
B
brsingContributor II
asked in Home theater

Beam and wireless rear speaker solution

I have a Sonos Beam that I use for my TV front audio and was wondering if there is a Sonos product that could be used (wirelessly) as a rear speaker ?

1
Airgetlam
6 months ago
S
splashyContributor I
asked in Portable speakers

Sonos Roam doesn't show up when trying to cast

My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too). 

1
Corry P
6 months ago
H
honeymoonContributor I
asked in Home theater

Apple TV 4K Connection Issue

Hello everyone! Forgive me if this is an elementary question but I am confused on how to connect my Apple TV 4K to my Sonos Arc (w/ Sub) when I’m using the only HDMI port on Apple TV to plug into my TV’s eARC port. My TV is the Sony Bravia X90K. I then connect my Sonos to my TV directly (there is only one eARC port) and Apple TV asks me to manually connect to the Arc every time. Is there a way to connect Apple TV both to the Arc and TV? Should I use an AV receiver? Thanks so much!!

1
G
6 months ago
J
jmkingsbury
posted in Speakers

Sonos not showing up on Sonos App - Madness

For about the sixth time this week the Sonos system has become invisible to the Sonos app - on Desktop (and occasionally on the Android App). However Spotify detects the device. On occasion Spotify cannot detect the device but the Sonos App can…..Madness….I have set fixed IP addresses for the Sonos devices as previously suggested. Rebooted router (ASUS  Restarted Devicesetc etcI can’t keep doing this ad infinitum….. 

1
Airgetlam
6 months ago
C
CJC33Contributor I
asked in Controllers and Music services

Sonos App Apple Music gone

I have an alarm set in the Sonos App to play Apple Music to a pair of Sonos Ones in my Bedroom.  It just played a default alarm this morning rather than music.When I checked the app there was no linked Apple Music in the App, nor was there an option to add any music services.   I deleted the app on my IPhone, reinstalled same result no Apple Music service and not available to add. 

1
C
6 months ago
D
Devine84Contributor II
asked in Speakers

Sonos Play 3 Group Dropping Out

Hey everyone. I have 3x Play3 and a sonos Amp. 2 of the Play 3s are grouped together downstairs to play in the kitchen and dining room. However, they are dropping out randomly. Sometimes the kitchen oneSometimes the dining room.I've tried moving speakers, I've tried restarting routers with everything off and switching them on afterward. I've tried seeing if there are any updates. No joy. This is playing BBC sounds or Spotify btw. Internet speed of around 40mbpsCan anyone help me ?

1
Ken_Griffiths
6 months ago
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Binghams04Contributor I
asked in Controllers and Music services

sonos app

I keep having problems with my sonos app. At least 3 or 4 times a month it will not connect to my speakers. I am using play 1 and play 3 speakers.  The app says unable to connect to sonos. If you go through the trouble shooting it tells you to turn off router and and speakers and start again with set up. But this means resetting all Wi-Fi passwords on other devices as well. It is not just one phone not working with sonos but two phones and two iPads. Surely you shouldn’t have to keep resetting speakers and router 2 to 3 times a month. The sonos app is the only one on my phone or iPads that doesn’t work properly. Any help would be much appreciated. Thanks

1
Airgetlam
6 months ago
C
ChatpContributor I
asked in Speakers

how to discontinue sonos play5 speakers of my account

I own 2 play5 spleakers 1st gen and just sold them. I want to discontinue from my account. 

1
Airgetlam
6 months ago
K
KrakauContributor I
asked in Components and Architectural

turntable connect to move 2

Which components do I need to connect the Move 2 to the turntable from Sonos ? 

1
Stanley_4
6 months ago
R
Realtyguy10Contributor I
asked in Home theater

beam and sony TV

I have beam 1. I had it hooked up to a Samsung smart tv.  The tv went went out and I purchased a Sony  43”smart tv. I had Best Buy install the new tv. Best Buy tech’s  tried to hook up the beam 1 to the Sony tv via hdmi. It would stay on for 10-15 seconds then cut off. They spent about 30minutes trying.  No luck.  Any suggestions. Will the beam 1 work w it’s the new Sony tv or just beam 2.  I would appreciate your help since I spent a lot of money on the beam speaker

1
jgatie
6 months ago
R
RothwomanContributor I
asked in Controllers and Music services

spotify says it's connecting to my sonos one but won't connect help!

spotify says it's connecting to my sonos one on Windows 10 desktop app one but won't connect help! Windows just updated. I reinstalled both apps and did a hard restart with my WiFi and restarted my PC.

1
Corry P
6 months ago
K
KorbinContributor I
asked in Speakers

Sonos Beam S2 working but not showing in the app

I have Sonos Beam and One S2. Both worked fine yesterday and for over 3 years I had no issues. But today it all changed. Both were grouped. My network is run on Deco mesh system.Beam disappeared from the app but it is still working, despite the fact I don’t see it in the app. One is showing in the app but not working. Can’t turn it off and no sound coming though.I tried adding Beam back to the app but getting an error “There was a problem connecting your Beam to network”. I tried several times but nothing works. The best result I had it said it was connected, but right after it reverts back and offers to connect it again. The only way to make it work like it was before is to connect Beam with router through enternet cable. After that both Beam and One show in the app and can be grouped.Can anybody help me to figure out how to fix this issue. I prefer Wi-Fi connection.

1
Airgetlam
6 months ago
J
John BongContributor I
asked in Controllers and Music services

Lost speaker in app after disabling Touch Controls. Cannot get it back

Hi,I disabled the Touch Controls and Led light for a Sonos IKEA bookshelf in the app. During a reset, the speaker disappeared from the app. Now I can neither control it through the app nor can I perform a factory reset. It’s completely lost.How can I get it back?

1
Airgetlam
6 months ago
E
ed07netContributor I
posted in Home theater

PS5/Sonos Arc Dolby Atmos

So, I have been testing streaming from my PS5 (Plex, Prime, YouTube, Spotify) and it looks like everything I stream from the PS5 through the soundbar it's giving me Dolby Atmos (that's what the app is showing).  Not sure who is making the trick because for YouTube I was surprise, I wasn't expecting getting the Dolby Atmos message in the Sonos App.  I tested the same video from Amazon Prime with the PS5 I get Dolby Atmos even tho the movie doesn't have it!! With the NVIDIA Shield I get sorround 5.1 as expected. So, who is making the tick here, the PS5 or the Sonos App is having some kind of bug? But I can notice the sound difference so not sure what the hell is the PS5 doing to convert everything to Dolby Atmos. 

1
Airgetlam
6 months ago
J
jhnatowContributor I
asked in Portable speakers

Roam SL not connected/ offline every few days

Hello,I have tried contacting support, but didn't really get anywhere with this issue. I have a Roam SL that goes to the dreaded "Not connected" state every few days. It requires reboot of the SL for it to reconnect. Rebooting router and satellite router and resetting the SL did not help. I have numerous other Sonos devices on both SonosNet and battery -powered that do not experience this issue. I experimented by putting a Sonos Roam (non-SL) near to the problematic SL about 10 feet away from my Orbi satellite and consistently the SL will disconnect in this fashion every few days. The regular Roam has no issues. I have tried setting the SL with a static IP reservation, but it didn't seem to help. Just curious if anyone has any other ideas. I can understand having intermittent issues on busy wifi networks, but I'm confused why this unit just drops off into lalaland when no other battery-powered units do the same thing in my system. Is the SL just much more flaky than the Move or regular

1
M
4 months ago
D
Dflynn27Contributor I
asked in Portable speakers

sonos move just stopped taking a charge

My Sonos move is only three years old, and it stopped taking a charge

1
Ken_Griffiths
6 months ago
R
RM513Contributor I
posted in Home theater

Surround Sound Ideas for Living Room with High Ceilings

Looking for some advice - I have a large open living room with very high ceilings.  Audio from my TV speakers is to muffled and needed ideas on a better surround sound system for this room.  Mostly to just hear clear audio no matter where you sit.  Wanted to also put in some ceiling speakers in the next couple of rooms that i can sync up to play music on all the speakers. I was thinking of doing two in-wall speakers on both sides of the Tv, subwoofer, and then maybe two other speakers on the back of the room?Appreciate any ideas you all have.  Thanks!

1
Stanley_4
6 months ago
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