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Sonos Play 3 Group Dropping Out

  • 28 October 2023
  • 1 reply
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Hey everyone. 

I have 3x Play3 and a sonos Amp. 

2 of the Play 3s are grouped together downstairs to play in the kitchen and dining room. 

However, they are dropping out randomly. Sometimes the kitchen one

Sometimes the dining room.

I've tried moving speakers, I've tried restarting routers with everything off and switching them on afterward. I've tried seeing if there are any updates. 

No joy.

 

This is playing BBC sounds or Spotify btw. Internet speed of around 40mbps

Can anyone help me ?

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Best answer by Ken_Griffiths 28 October 2023, 12:06

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1 reply

Ken_Griffiths

Maybe try a different WiFi channel (and/or SonosNet channel - if using that connection). I suggest setting the routers 2.4Ghz band to fixed ‘non-overlapping channel 1, 6 or 11 and just ensure that the SonosNet channel (if using) is not set the same as your router. I also recommend setting the channel-width for the 2.4Ghz band to 20Mhz only, 

You may also find this Support link helpful… 

WiFi Interference

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