Answered

Sonos Alarm on Sonos One Goes Off every day, But No Alarm is Programmed

  • 26 October 2023
  • 1 reply
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L
Userlevel 2
Badge +3

Hello, 

I am having an issue. 

For months now, every single day, my ‘bedroom’ Sonos One’s have an alarm that goes off at 8:30am. 

I can say “Sonos cancel” and it turns off 

But if I say “Sonos cancel my alarm” it says “there are no timers set”

If I look on the app there are no alarms or timers set 

I have disconnected all other programs (like Alexa) and the alarm still goes off. I have checked previously linked smart voices (like alexa) and there are no alarms set with them either. 

I cannot figure out how to get it to stop. 

Please help

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Best answer by Corry P 27 October 2023, 11:57

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1 reply

Corry P
Userlevel 7
Badge +18

Hi @lovewillrule1023 

Thanks for your post!

My first thought was Alexa, but as you’ve checked that, there must be another reason.

Spotify (and other apps) can play to Sonos directly - perhaps a third-party app is responsible?

Either way, whatever is causing your One to start playing will be recorded in the logs - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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