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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19000 Topics

2
210BamContributor I
asked in Home theater

In wall sonos speakers

I would like too know if I bought 2 pair of in wall Sonos speakers and 1 amp. Could I use a pair for each side left and right and still set up the surround sound off the arc and 2 subs? 

1
Airgetlam
22 days ago
M
mattylipContributor I
asked in Speakers

Symfonisk Bookshelf seemingly died

Hi! I've had my pair of SYMFONISK speakers in my surround setup for close to a year now. Unfortunately one of them appears to have died - no led light or sign of life within the Sonos app. I tried using the power cable from the other working speaker, and other wall sockets, but still no success.Has anybody experienced or heard of similar before? I didn't manage to find any information online of similar experiences. It just literally seems to have died with no abuse. It was always taken good care of.

1
Stanley_4
21 days ago
AjTrek1
AjTrek1
posted in Advanced setups

How To Assign a Static/Reserve IP Address To Each Sonos Product on Your Network

HelloI want to start this thread in hopes that others may add to it.Quite often topics are posted in the community regarding Sonos products not showing in the Sonos app. Sometimes, you may see a question mark (?) indicating that one (or more) of the components in a home theater setup is missing such as:Living Room  (LS+?+Sub) Arc In the above example the Right Surround (RS) is missing. Typically, the issue involves a network issue. In addition to other recommended trouble shooting steps setting a Static/Reserve IP Address for each Sonos product is highly recommended.Truth be told that’s easily said and done if you know how. I’m a visual person. If you have never set a Static/Reserve IP Address you may be wondering how to access the right area in your routers Admin page and of course then perform the operation. This initial post will focus on Asus Routers. However, the general procedure is generic to most routers with a few exceptions (*). The first step is to access your routers web ba

1
Airgetlam
21 days ago
P
psenosContributor I
asked in Controllers and Music services

Sonos Services in Portugal

It's sad to buy a Sonos product in Portugal and not have the Google Assistant or Amazon Music that other devices brands have. Is Tidal on Sonos expected to be equivalent in quality to Amazon Music someday?Thanks

1
Corry P
17 days ago
A
arslanelverAvid Contributor II
posted in Home theater

sonos beam2 sub mini 2 Era100's vs samsung q990c

hey community, i know it’s an odd question. First of all i have to say i am loving my setup. the only thing i am not feeling 100 percent amazing is beam gen 2 maybe doesnt feel sometimes “full” enough or “expansive” enough for casual tv watching or dialogue for movies. It’s very very clear and clarity is amazing it’s due to size of the bar it feels at times a bit “narrow”. My hunch was wait for the arc gen 2 and either sell my beam gen2 second hand or repurpo in a different room. Having said that i saw samsung q990c system which is a true atmos bar with upfiring bar and rear speaker and it made me question myself a bit. Might sound like i am looking for reassurance and maybe i am :) but i truly love the Sonos system and the flexibility and advantages of modularity of it. I usually watch movies but i also with the quality of system i started to listen to more music in my living room with Era100’s set to Full for music, it’s beautiful.I was just curious if anyone listened to q990c or own

1
AjTrek1
20 days ago
S
ShalingstuffContributor I
asked in Controllers and Music services

I cant add services the button doesn't work

When I click on add service nothing happens.It looks like it is trying to do something but there is not menu. I'm on Pixel 7a fully updated.

1
Airgetlam
19 days ago
G
GKRONBORGContributor I
posted in Components and Architectural

Low output level from zp90, zp80, connect etc

In some threads it is reported that ZP80, ZP90 and connect products sometimes looses phone output level. I have a ZP90 that had the same problem. I have extended the life of the ZP90 as I realised that the optical output on the box is still working. So, using the optical output is a solution to both the outpur power problem and the problem of the same components of electrical hum and noise in the phono outpu signal. 

1
Airgetlam
19 days ago
W
Wim.RommensContributor I
asked in Portable speakers

Sonos Move 2 battery life

Hello, I have a new Sonos Move 2 Olive. I am happy with my purchase but I cannot get the 24 hour battery life. If I take the Move out of the charging dock, stream WiFi-radio true TuneIn and set the volume between 5 and 10, my Move 2 doesn't last much longer than 6 hours, 8 hours at most. What playback conditions is the 24 hour playtime based on? Greetings, Wim

1
Sotiris C.
17 days ago
M
mjlovesmusicContributor I
asked in Components and Architectural

Connect Karaoke to the Sonos

All of my TV sound is piped into sonos amps so I am able to play my TV sound in all speakers in my house. I wanted to connect a mixer through the sonos port and into the amp so I could sing vocals with wireless mics into the sound board, and combine the sound from the TV and the mixer. Is that possible? 

1
Stanley_4
1 month ago
M
M-BeachContributor I
asked in Speakers

pair speakers to stereo

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

1
Airgetlam
1 month ago
V
vcioriciContributor I
posted in Speakers

Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ******************** Many thanks in advance Moderation Edit: Recorded and removed SN.

1
Sotiris C.
1 month ago
B
BobbythebikeContributor I
posted in Components and Architectural

Sonos amp starts cutting out after 2/3 days

I have a Sonos Connect:Amp.it is about 7 years old.it has started to play up, cutting out frequently. This happens every three/four days.to fix this, I have to switch it off overnight after which it works fine again for a while.at the moment, I switch it off and pull the plug every night and all is fine.however, this is a new thing so not how unit should work.has anybody had anything similar?FYI if I play through Alexa at the same time there are no breaks in the music, which suggests to me it is not the Router or anything upstream.I begin to think the unit is overheating. Letting it “cool down” seems to be the fix.Any thoughts greatly appreciated!bob. Moderator edit: changed Sonos Amp to Sonos Connect:Amp for accuracy

1
K
29 days ago
P
Pedro ApContributor I
asked in Speakers

Sonos Room

Is it possible to connect Room and Mini SubWoofer?

1
Airgetlam
29 days ago
J
johnpsmythContributor I
asked in Speakers

Sonos and mobile on same network, error message

After having connection issues I decided to re connect my system. An article I read suggested installing with the router 5ghz temporarily disabled. Did this and all fine, enabled it and instantly get the message that Sonos and phone need to be on same network.Message fix suggests updating network, I just don’t that to cause problems, if it’s the only way to go then ok.Short of disabling permanently the 5ghz what can anyone suggest? Router is a Virgin Hub5, I’m sure their is a fairly simple answer to this, please!

1
Stanley_4
28 days ago
C
Chicago55Contributor I
asked in Components and Architectural

sonos amps play nice with Sonos Port with its own amp.

I have three zones.  I had a yamaha 3060 powering them  I now have sonos amp - kitchen studysonos amp- patiosonos port  with the yamaha 3060 amp   is there a way to not have to go into the app (yamaha) and turn it on so that sonos port will work. .. meaning can i just use the sonos phone app and tell it to turn everything on in all zones.. I know sonos port has a trigger.. ?   is there a way for screen tv viewing of what is playing on the sonos system thank you   

1
Ken_Griffiths
28 days ago
LGB65
LGB65Avid Contributor I
asked in Home theater

ERA 100 - placement while surrounds

A qué distancia de las paredes laterales y traseras se recomienda colocar los ERA 100 como envolventes?No dispongo de mucho espacio ni lateral ni trasero desde mi situación de visionado Moderator edit:Google Translate-At what distance from the side and rear walls is it recommended to place the ERA 100 as enclosures?I don't have much space on the side or back from my viewing position.

1
Sotiris C.
27 days ago
C
CellAvid Contributor I
asked in Home theater

Beam And Stereo Balance

I’ve a reasonable Sonos system consisting of various One’s Move, Playbase, Sub etc. I quite often do a full group play around the house while doing stuff. It’s not that often though I sit in from of my Mac and listen to music on one individual Beam. I had been aware though with YouTube that the sound of definitely around 70/30 to the left in pan. Made more aware of it this evening while listening to some actual music.  I’ve tried various sources, Mac via hardwired HDMI through a CALDigit TB3 Hub (normal setup)Tried airplay from my Mac, iPhone, iPad but all with the same pan issue. I do however have a second Beam connected to a TV in one of the bedrooms. Quick swap out and the issue persists.Double checked the stereo on the Playbase and that’s perfectly down the middle.  Any advice please?

1
Airgetlam
27 days ago
P
PageContributor I
asked in Controllers and Music services

connectivity

There is a wrong email address associated with my sonos that I can’t get past and can’t find anywhere in the app or on the website

1
jgatie
27 days ago
R
Raul fiveContributor I
posted in Speakers

sonos FIVE sonido tonos medios pobres

Buenas, he adquirido un sonos FIVE, y los sonidos tonos medios están como pobres, el sonido medio suena como enlatado, apagado alguna recomendación? Los graves y agudos muy bien, pero el sonido no es hifi ni por asomo, está muy lejos de ello Moderator edit:Google Translate-Hello, I have purchased a Sonos FIVE, and the mid-tone sounds are poor, the mid-range sound sounds like canned, off, any recommendations? The bass and treble are very good, but the sound is not hifi by any means, it is very far from it

1
Corry P
24 days ago
R
Richard 85Contributor I
asked in Home theater

problème son

Bonjour,comment utiliser la télécommande Free pop pour commander le son de Sonos beam 2merci pour votre aideModerator edit:Google Translate-Good morning,how to use the Free pop remote to control the sound of Sonos beam 2Thanks for your help

1
Airgetlam
26 days ago
K
KM770Contributor I
asked in Components and Architectural

is wiring surround sound different than mono ?

I would like to set up surround sound as well as full mono for music with an existing setup if possible. I have hardwired with 12/4 gauge wire at the four corners of a rectangular pool with rock speakers  from Niles Audio Rs8si (now known as proficient audio). I have two amps and a Sonos arc (arc used as center) at the small end of pool on porch. is it possible to switch back and forth from surround sound and then mono and or stereo mode for music.  other than red black wiring only is there a better way to wire up?  when I called Proficient/Niles the senior service engineer t sent me a mapping of the wires to allow for greater dispersion with surround. but not sure if it’s compatible with Sonos amp My installer says I had to choose between mono and surround     

1
jgatie
27 days ago
J
JegonzalezquinteroContributor I
posted in Components and Architectural

Sonos Amp component identification

Hola, amigos mi amplificador sonos s16 tiene un integrado en cortocircuito, lo he llevado a 3 técnicos y no hemos podido descifrar el número o código de dicho respuesto. Adjunto una imagen y si ustedes saben o tienen el plano electrónico espero me puedan ayudar. Si tiene el mismo modelo le agradecería mucho una foto de la placa para poder identificar y reparar mi equipo.Muchas gracias. Espero puedan ayudarme.Hello friends, my Sonos S16 amplifier has a short circuit, I have taken it to 3 technicians and we have not been able to decipher the number or code of said replacement. I attach an image and if you know or have the electronic plan I hope you can help me. If you have the same model, I would greatly appreciate a photo of the plate so I can identify and repair my equipment.Thank you so much. I hope you can help me. Moderator edit: combined posts

1
Corry P
22 days ago
B
Blurnosedaz7Contributor I
asked in Home theater

dolby atmos v dd plus

Hi I’ve got a Panasonic oled fz802 with arc hdmi port , I’m streaming Netflix and prime through 4k firestick through my beam 2 era rears and sub mini , sound is great and showing 5.1 dd plus , should I be bothered about not getting full atmos showing on the Sonos app with atmos movies ? I can get atmos when streaming Apple Music not sure what difference I would hear with a upgraded tv or a Arcadia fire etc 

1
Schlumpf
25 days ago
B
Bostonkatie781Contributor I
asked in Speakers

cant set up my roam SL

What am I doing wrong. I can not set up my roam SL. How do I connect the device to my WiFi? I don’t see the option in the app without it finding my speaker device and yet I can’t see it in my Bluetooth screen or WiFi. How do I get the speaker to connect to my home WiFi system

1
N
24 days ago
S
soundsol42Contributor I
asked in Components and Architectural

Playlist/Alarm continue after power cycle

I have a Port and have a playlist/alarm scheduled to be playing continually and it seems that after a power cycle the unit will stop playing. Is this normal operation or is there a workaround? thanks

1
Airgetlam
22 days ago
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