Skip to main content
John_356
Contributor II
October 16, 2021

Samsung Frame and Arc - sound not working properly

Is there a solution?  Should I return the Arc?  I see from this discussion group that this issue with Frame and Arc has been going on for a long time.  SONOS - what should I do?  Return the product? It is not working as advertised.  Every day I go on and there is no sound - then bam - it works - then drops.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Airgetlam
Airgetlam
October 16, 2021

It’s not an issue that Sonos can fix, since Sonos works with other Samsungs, as well as other manufacturer’s TVs. The problem is in the ARC implementation by Samsung for that particular model, and they’re the only ones who can ‘fix’ it. 

Bruce
Terms & ConditionsAccessibility statement