Connect:Amp audio cuts out for 10-15 seconds about once a day.
Diagnostics sent - Conf #682138766
I’ve seen other questions similar to mine, but I can add that this issue started immediately after the update to S2. I have 4 Connect:Amps in my setup, and I only notice this consistently on one - “Lv Rm/Kitchen”. I don’t know if this is happening on other Connect:Amps or other devices, because this is the zone we use every day. I don’t see the problem on the PlayBar/Sub or Play5 which are used quite a bit. The PlayBar/Sub mainly use the optical input from TV.
After the S2 update, I had a lot of problems with audio cutting out, pausing, and difficulty with grouping taking a while or not working. Then after a software update, most of the issues went away. But about once a day (we have music playing on this device 3-4 hours a day) the audio just cuts out for about 10-15 seconds and comes back on with no interaction from me. I can’t even catch it in time to look at the app or the device to see if it shows anything. Most of the time it seems like the audio picks up where it left off, as if the track were paused. Sometimes it skips ahead like just the audio cut off. There is no pattern to when this happens - it’s totally random. We now do a countdown to when we think the music will come back on!
I have checked speaker wire connections at the amp and speakers, and the wiring is in-wall, and hasn’t been touched since 2015.
All my Sonos devices except my Play5 and Sub are hard wired to my network switch with static IP addresses.
I thought another software update would fix this eventually, but it’s now been quite some time since updating to S2, and the issue persists. It’s more of an annoyance than a huge issue, but it shouldn’t be happening.
Any help is greatly appreciated!
Larry.
