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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20766 Topics

M
Mooseman2020Contributor I
posted in Home theater

home theater help

Hello All,Having a serious conundrum with what to do with this room… I currently own a sonos arc, sub and 2 SL ones that I have been using for home theater in an apartment. Moving to a house and want to try to recreate but dimensions on the room seem awful for it. My concern is that with a sectional couch pushed up against the wall there’s no room for a right rear speaker. I could use the rear ceiling speakers that I’m likely going to switch out to sonos architectural speakers with a sonos amp but even then they’d be so high and asymmetrical to couch placement with R rear directly above and L rear off to the side. Appreciate any ideas the group has. The TV will be mounted on the exposed brick once it’s cleaned up and the large sectional will be in front of it. Some pictures before and during renovation for reference with old ceiling/wall speakers installed which will likely but upgraded but not relocated (not perfect pics but hopefully you can piece together the room using them): thank

1
buzz
1 year ago
D
Droffats13Contributor I
asked in Controllers and Music services

iheart radio

I receive the following error while trying to reconnect to my iHeart account. 

1
Corry P
7 months ago
F
FSYoongContributor I
posted in Controllers and Music services

Sonos unable to play downloaded songs mobile phone

Why Sonos removes the ability to play songs stored in your mobile devices, after the latest upgrade?This make my Sonos system totally useless other than for watching TV and Neflix.Come on Sonos, bring back the feature!

1
Airgetlam
8 months ago
C
CmikelContributor I
posted in Controllers and Music services

Volume Leveler for App

Most frustrating part of the app is that I can’t adjust all the different speakers to the same volume level with a one-button click. Like a “sync all volumes now” button.Anyone else experience this frustration? It seems like such a straightforward feature versus having to individually slide 10 different speaker zones when you want to volume level.

2
C
1 year ago
R
royascuderrContributor I
asked in Controllers and Music services

Incompatibility between Sonos and WordPress audio player.

"What is the compatibility issue between Sonos and a WordPress website, and what are the possible solutions to integrate Sonos audio products with the website's audio player?"   

1
Airgetlam
1 year ago
D
Don_23805Avid Contributor I
asked in Controllers and Music services

wifi isn't connected

I searched this but all topics are years old and closed.  My system is S1 with a mix of components.  Frequently (usually!) when I open the S1 app on my phone, it comes up with Wifi isn’t connected, and sho’nuff the wifi icon is off.  If I go to settings, it hasn’t turned wifi off, just disconected from the network.  Usually giving it 30 seconds and the phone reconnects, and maybe things are fine.  This only happens with the Sonos app, not email, firefox or other network-using apps.  Why and what’s the solution?TIADon     Central VA

2
Stanley_4
5 months ago
C
cayproseContributor I
asked in Controllers and Music services

spotify and amp

Good morning.I have an amp that I connect my cell phone to.If I listen to Spotify (having a subscription) on my mobile phone I don't have any type of advertising that interrupts my listening.instead if I connect it to the amp advertising takes place.does anyone know why?Thank you

1
Ken_Griffiths
5 months ago
N
Not impressedContributor I
asked in Speakers

line in outdoors

I have a play 5 which I occasionally would like to use in the garden with a line in from my phone. This means unplugging it so that it forgets that it is connected to the line in. As there is no WiFi in the garden it is then impossible to instruct it to accept line in again.Does anyone know a workaround for this?

2
N
8 months ago
Z
zyrow1124Contributor I
asked in Home theater

Sonos

hello, i have a arc soundbar connected to my tv via hdmi and i just recently bought two sonos one sl speaker to connect and use for a theather but im having a problem controlling the one sl speaker with a controller one the arc sound bar will mute and sound will come from the one sl speakers if anyone can help me i would really appericate it ive been hrs trying to figure this out and have have gotten nothing ive see articles on sonos page i folloqed every instruction and still nothing 

1
G
4 months ago
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NICKGRIFF61Contributor I
asked in Home theater

Deaf in right ear. How can i hear dialogue

I'm deaf in my right ear and can't understand dialogue.I can't hear stereo or surround  sound. Is there anything that will help?

1
Airgetlam
8 months ago
D
dholleyContributor I
asked in Speakers

Power 5 cord is broken

The power cord on the back of Sonos Five is broken. Can i purchase a new power cord?

1
G
10 months ago
stek
stekTrending Lyricist I
asked in Speakers

stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

1
Ken_Griffiths
5 months ago
T
tidalmanContributor I
posted in Controllers and Music services

Tidal song radio

Why isn’t there a song radio function for Tidal in the Sonos app. I used Spotify for a long time, they have one and it’s such a nice feature...

1
controlav
1 year ago
L
Lord_vaudouContributor I
posted in Controllers and Music services

Connexion à Sonos depuis un ordinateur fixe pb suite à un routeur

Bonjour,il y a quelques temps, je pouvais piloter mes enceintes Sonos depuis mon ordi fixe (et avoir accès à mes morceaux). L’ordi étant connecté en filaire et wifi. Puis j’ai acheté un routeur.Il marche très bien mais impossible de reconnaitre le système Sonos depuis l’ordi.En paramétrant les firewalls, antivirus, routeur, etc, rien n’y fait.Je suis un peu désespéré de ne pas pouvoir utiliser mes morceaux de musique sur mes enceinte et de ne pouvoir le piloter par ordinateur.Quelqu'un à une solution (sans enlever le routeur)?Merci d’avance.Bonne journée.F

2
L
7 months ago
V
ValdiContributor I
posted in Speakers

one Symfonisk ikea connected via wifi stop and start playing music randomly

one Symfonisk ikea connected via wifi stop and start playing music randomly... the other one (connected via ethernet keep playing without problems).  

1
denverharry
1 year ago
C
Christopher 30Contributor I
asked in Speakers

stereo mode

Can I use a Sonos One and Sonos move into Stereo mode?

1
G
1 year ago
H
henrisContributor I
asked in Portable speakers

Roam & UNPNP/SMB

Hello to all. My SonosRoam can't find unpnp or smb shares. This happened after changing the ac router to ax. But my denon ceol finds unpnp and nvidia shield tv finds unpnp/smb. Sonos connects to the router and the ssd connected to it, but it says that there are no media shares... Since my denon and nvidia find all shares, I don't want such advice that: you need to disconnect ax or something similar. If my old devices work with the new router, then I think that the problems are not in it. Thank you in advance for your suggestions.

1
Ken_Griffiths
1 year ago
I
il gattoContributor II
posted in Portable speakers

move 2 collegato a pc salta

possiedo un move 2 e quando lo collego al pc tramite blouthut per vedere i film salta audio  Moderator edit:Google Translate-I have a move 2 and when I connect it to the PC via Bluetooth to watch movies the audio skips

2
I
6 months ago
S
smannakeeContributor I
asked in Speakers

Adding Sound connection to TV

This is a simple question, but is there any way to connect a Sonos One speaker to a TV using a Sonossound bar?

2
Airgetlam
7 months ago
D
DiscoStuUKContributor I
posted in Home theater

Strange behaviour between HDMI inputs

So I have a Beam Gen 2 hooked up to an LG G2. 4K Fire Stick in HDMI 1, Beam in HDMI 2 (e-Arc), PS5 in HDMI 3 and Nintendo Switch in HDMI 4.If I have the Fire Stick set to “best audio possible” I lose surround audio on the Switch (stereo works fine) and I lose 5.1 Blu Ray audio on the PS5 (game and menu audio not affected). If I set the Fire Stick to PCM I get audio on Blu Rays and surround on Switch, but I lose the surround on Switch if the PS5 is on the main menu or playing a game, but not if it’s playing a 5.1 Blu Ray…I think it has something to do with Atmos, as the Fire Stick is constantly on and constantly trying to put out Atmos if it can when on the “best possible” setting and the PS5 puts out Atmos on the menu and in games, but not on Blu Rays that don’t have an Atmos track. It’s like if the Beam is putting out Atmos on one input, that’s the only kind of audio it can put out in any other input other than standard stereo?it’s not a huge issue, there’s not a lot of Atmos content

1
106rallye
5 months ago
T
thirdday07Contributor I
asked in Controllers and Music services

Sonos playlists

How do I sync my sonos computer playlist to my sonos iphone playlist?

1
Airgetlam
9 months ago
S
StrangeloveContributor I
posted in Advanced setups

Sub disconnecting after working - Eero

Just passing on a tip that will hopefully save someone a few frustrating hours.I moved a sub from one room to another with an Amp.  The iOSApp did the move perfectly.  Music worked initially but then dropped.  Performing a factory reset a couple of times would bring the sub back each time but would then drop minutes later.  Initially the eero 6 unit was next to the sub and another article said 1m separation was needed.  That was not the issue.The root cause was too much distance between the sub and the Amp that were paired/coupled.  I switched the sub to a wired port on the eero unit and also connected the Amp to a wired connection.  Works perfectly now.  Not sure what the maximum allowed distance is but the Amp is located in a metal rack in an attic closet on the second floor on different side of the house. 

1
ratty
5 months ago
G
GLO YogaAvid Contributor III
posted in Controllers and Music services

A skipping issue so specific, there has to be a solution..

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect

1
Corry P
10 months ago
G
GunnarBdotContributor I
asked in Controllers and Music services

When is connecting Sonos to google home going to be available in Portugal?

HiI have been googling this topic for years now and I see no change in the answers. No one that actually know has answered. Everyone just believes.I don’t care what the problem is but I want to know WHEN this is going to work? What is being done? It is even more frustrating that it works in one country that we live in but not Portugal.

1
Airgetlam
11 months ago
W
Wanda JContributor I
asked in Speakers

Sonos One (Gen 2) cuts out

I just got my Sonos and it cuts out after a minute of playing, is it a blue tooth wireless speaker or does it need an Ethernet cable?

3
Stanley_4
5 months ago
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