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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20761 Topics

J
jwamplerpaContributor I
asked in Components and Architectural

Music keeps pausing itself?

We have a customer that uses a Sonos system. The replay button is grayed out and when music gets to the end of a playlist, it just goes on pause. How do we get it to repeat the playlist? Also, do Soundtracks automatically replay themselves when they get to the end? The option to replay is grayed out for them as well? Or, do we have to create a queue and then the replay option will show up?

1
Simon B
3 years ago
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Barry ParrContributor I
asked in Components and Architectural

Sonos Mac software can't find system.

The Sonos software on my Mac can’t find my system, although the Sonos app can find it.I haven’t changed my router or firewall.System: MacBook Pro running most recent version of Catalina

2
Airgetlam
3 years ago
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Haze_zoolContributor I
asked in Components and Architectural

sonos playbar sound jumping.

My playbar and x2 play 1 speakers sound keeps jumping. Any thoughts as to why?

3
Simon B
3 years ago
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Drive StudiosContributor I
asked in Components and Architectural

Sonos Connection (Double Nat).

Hello!  So we have a playbar, and two play 1 speakers at my office. They’ve worked OK in the past but have always been a gamble as to weather or not they will let you connect or not. We recently got our modem replaced by ATT, and it seemed like after that we started having issues connecting to them more frequently.  I purchased a sonos boost to try to improve the connection. I reset all of the speakers, set up the boost and then connected the playbar to the boost and it worked perfectly for a day. Once i came in the next morning, the consoles were no where to be found on the app.  I called SONOS and they told me its a “Double Nat” issue, that our Sonos is on one IP but our other stuff is on another IP? I had ATT come in this morning only to tell me that it is not an ATT issue, that it’s the Sonos that isn’t broadcasting?  I'm getting really frustrated with this and my boss is looking to me like WHY IS THIS NOT FIXED YET!? and I truly have no idea whats going on with them. Asking for so

6
D
3 years ago
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Davidc101Contributor I
asked in Home theater

everyday unable to connect to sonos.

Everyday now after about a month of perfect use my arc and sub now are unable to connect to Sonos on the app so I now have some very expensive paper weights  im very close to just selling them as this is so frustrating any help would be much appreciated I’ve reset both the sub and arc and they connected straight away,then I’ve come home from work put the tv on and you can tell there not working, check the app and it’s unable to connect to Sonos  please help   

3
Simon B
3 years ago
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Pree83Contributor I
asked in Components and Architectural

Playbase wifi no longer functioning.

I already have a pretty good idea of what's wrong from looking through community topics but I'm going to ask anyway.   I have a playbase set up via wifi in a home theater setup with 2 sonos ones + sub.   I had no issues for almost a year.    A few days ago I noticed the sonos one google voice assistant was not functioning.  Looking into the app, it showed 3 errors (? +sub+LS+RS) .  The playbase was missing,  even though it was still functioning (sending sound from my tv)... but surrounds and sub no longer working with the playbase.I rebooted the playbase, no luck.  I factory reset the playbase, no luck. I got the green flashing LED,  but the add product option in the S2 app would not find the playbase no matter what I tried.Finally I ripped my mesh wifi system apart and rigged it up to the playbase via ethernet and voila the playbase was found immediately.  So I removed all the units I have and reconnected everything to the playbase and all was good.  I then change from wired back to w

3
P
3 years ago
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GaelRoseContributor I
asked in Components and Architectural

'Can't connect to Sonos', and NOTHING HELPS!!

Hi, So we’ve had a Sonos One in our bedroom for some time, and last year decided to get a Beam and two SLs to create a surround sound in our Living Room. Great. Everything was easy peasy to set up, sounds fantastic, no problems whatsoever. Early March things started to suddenly go a bit wrong; products randomly dropping off the app and reappearing, whole rooms disappearing, and we weren’t really sure what’s going on. I assumed it was something to do with wifi connection and needing a dedicated channel to minimize interference or something, and thought the Boost would be the best way to go about solving it. However, plucking £100 out of the air wasn’t easy, and with the beam still plugged in to the tv and working on that front, we put it on the backburner and decided to wait a while before investing. Sonos Boost arrived today. Everything has disappeared off my app now anyway and it says ‘Can’t connect to Sonos’ at the top. Been through the whole troubleshooting article to fix it, no

12
G
3 years ago
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jaguarikContributor II
asked in Home theater

App Sonos 2 freeze and not work.

Good day.  Purchased Sonos Beam, Subwofer and Sonos One.  Sonos2 application for Samsung Galaxy 10, Android latest version.  Everything is in the common wifi network.  Cannot play music from the device to the speakers.  The application writes ‘Song title’ is no longer available on Samsung 970e .. Please support how to set streaming music from mobile iOS Android to speakers.very Thanks. Miroslav

4
J
3 years ago
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B. N.Contributor I
asked in Home theater

can sonos play:1 pair with sonos one SL.

can sonos play:1 pair with sonos one SL

10
Ken_Griffiths
3 years ago
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shane821Contributor I
asked in Components and Architectural

SONOS not found after S2 update.

After my update to S2, the SONOS system is not found. I’ve tried: Rebooting the routerrebooting the deviseresetting the SONOS appNo matter what I try, the SONS can not be found on the network. Is this a common issue with S2? Unless anyone has any other ideas, I’m left with trying to reset the devices to factor default and trying to add them to the application again.  Thoughts?S

1
controlav
3 years ago
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BoseandsonosContributor II
asked in Speakers

Sonos Play:1 and Sub connected to wifi but do not show in System.

I have done a quick setup with my Sonos Play:1 and the subwoofer on the wifi in my apartment building. Spoke to the wifi support and was able to get them added finally. When they connect to the wifi, on the app it mentions that they may not appear in the System and to unplug/replug the device to show up. This has not worked to show up in system and my app does not seem to find an existing system/sonos devices on the wifi after setting them up. Currently waiting to hear back from tier 2 customer service with my apartment wifi but thought someone may be able to help here.

1
AjTrek1
3 years ago
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Mitch_10Contributor I
asked in Components and Architectural

Verizon Remote Control - volume control

I can’t seem to sync the volume control on my Verizon FIOS remote control over to the sound bar. It worked before and now I can’t seem to connect the two. Doesn’t recognize the volume up button When I get into the configuration mode via the Sonos app

1
Rowena B.
3 years ago
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User224612Contributor I
posted in Components and Architectural

What is going on with Sonos One Support?

My Sonos system stopped recognizing my Sonos Ones that are paired two days ago (everything else is working fine).  I’ve tried everything (I’m a 12 year Sonos owner) and can’t get them to work.  BUT… no support?  no chat?  no email?  no phone?  How do you get help these days?  What is going on?  They are making it impossible.

1
Annazel S
3 years ago
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HollybContributor I
asked in Advanced setups

moved house.

I have recently moved house and tried to set up my play 1 speaker. It says I need to connect to the “Sonos” temp network but when I select this it doesn’t connect to wifi, it goes to 4g. Then because it’s not connected to WiFi I can’t set it up. It says an option is to connect using an ethernet cable so I plugged it in to this. It works fine when plugged in with the cable but then doesn’t work when I remove it from the cable. I want the speaker in a different room which is not close to the router so can’t keep it plugged in and it wasn’t plugged into a router in my old house and worked. How can I set it back up? 

1
Simon B
3 years ago
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sueseaContributor I
asked in Controllers and Music services

Sonos only playing Spotify through Spotify app

I have Sonos 2 and Spotify is one of my services. However I can’t access my Spotify playlists from the Sonos App. I can only play Spotify through my Sonos  if I go through Spotify directly. Is this normal?

4
C
3 years ago
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Herr SupremusContributor I
asked in Components and Architectural

Trouble playing from all music sources

For the past 2 or 3 months I've had increasing difficulties with my Sonos system. My music share on my Windows 10 computer, which had worked reliably for years, is no longer working with Sonos (“can’t browse” error.) I have trouble playing music from my mobile device (“the connection was lost”,) which was not an issue before. When I try to add music from Google Play Music or Spotify, I get error 402 messages and have to try 3-5 times to get the music actually loaded to my queue.The firewall is configured properly on my Windows 10 computer and nothing has changed with my mobile device or home network.

9
Annazel S
3 years ago
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Alice07Contributor III
asked in Controllers and Music services

Deezer issue

Hello,when I listen to a Deezer track and set is as favorite, next time, most of the times, it is not showed as favorite.Thanks,Paolo

5
Rowena B.
3 years ago
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jwatts29Contributor I
asked in Home theater

Speakers Cutting In & Out When Grouped

Hi Everyone,   I own a Sonos Beam, as well as 4 additional Sonos One SL’s.   I have a 900 sqft apartment, and using Spectrum internet with a download speed of 224 mpbs, upload at 10.4 mbps (if that matters).   When I have the speakers on all at once, when changing songs or hitting next, some speakers cut out for about 30 seconds before coming back on.    At first I thought this was a Spotify issue so I signed up for Apple Music to test my theory, and it seems to be the same case.    Does anyone else experience this issue? If so, what has helped you?

3
Airgetlam
3 years ago
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Frustrated529Contributor I
asked in Components and Architectural

Connection to Spotify was lost.

We don’t have a bridge, unhooked the speaker that didn’t fit the recent upgrade, are using the new controller and still the four play 1 speakers we use constantly lose connection to music services. I mainly use Spotify but it’s happening across the board, the alarms set up to turn on radio stations all just bong the Sonos charm and it’s driving me nuts! I know friends who all seem to be having similar problems over the last months or so, is the system doomed?! 

1
UKMedia
3 years ago
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Lulu4Contributor I
asked in Controllers and Music services

Spotify skips to next song or stops playing, other sources work just fine meanwhile

Spotify skips to next song or stops playing, other sources work just fine meanwhile  This has just started after years of using Spotify , is it Spotify not working with my legacy products which i have not traded up as yet ?

3
C
3 years ago
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Haiko1Contributor I
asked in Components and Architectural

Spotify

I get this report. It says “connection with spotify disconnected”. Can anyone help me?

4
B
3 years ago
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somedude23166Contributor I
asked in Controllers and Music services

YT music through Sonos only shows liked songs when in library

YT music on app on my phone and computer pull up the whole library. But in the sonos S2 app version 12.1 will only diplay my liked songs under Youtube Music>Library>Songs>Songs. Tested that it is my liked songs by removing a few and adding different ones a couple of times and it is updating the library accordingly to that. YT music works correctly on my phone and computer through the YT music app but not in the S2 app. I would just cast from the YT app directly but that is not supported as it was in the google music app.

5
S
3 years ago
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UTF_8xContributor I
asked in Components and Architectural

"Create Authorization Code" API returning an invalid code.

I’m trying to authenticate with the cloud API but I’m having some issues with it… On the first step where the authorization is generated, I think the code that’s returned is wrong… The documentation suggests the code should be in this format: “ f10072fa6-2134-4fe1-93fd-ca5b9cffa738“, but the codes I’m getting look more like this: “69XSP3XS”… When I try to use on of these codes to get a token, I get a “400 Bad Request” code with “{"error":"invalid_request"}” Any ideas?

1
controlav
3 years ago
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Lee HellerContributor I
asked in Controllers and Music services

how to find path to setup music library

I have a new MacBook Pro, and my music has a different path. I also just got an iPhone 12. I don’t know how to get Sonos to see my Music Library; it keeps saying it can’t find the server. I have enabled file sharing. I don’t know how to enter the path manually since I don’t know what the syntax is to do so.

3
controlav
3 years ago
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GrantWilsonContributor I
asked in Components and Architectural

ASUS Zen Wifi CT Mesh System

I recently installed the ASUS mesh system.I have 3 Sonos devices all connected via Wifi.When I try to play all 3 devices together I get an error message saying that one device is trying to access a range extender and needs to be connected via ethernet.If I keep starting and stopping devices I can get it all running eventually.I don’t have a range extender since installing the mesh system. When I did have a range extender I had no problems.Any ideas? 

2
Airgetlam
3 years ago
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