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Boseandsonos
Contributor II
October 28, 2020
Question

Sonos Play:1 and Sub connected to wifi but do not show in System.

I have done a quick setup with my Sonos Play:1 and the subwoofer on the wifi in my apartment building. Spoke to the wifi support and was able to get them added finally. When they connect to the wifi, on the app it mentions that they may not appear in the System and to unplug/replug the device to show up. This has not worked to show up in system and my app does not seem to find an existing system/sonos devices on the wifi after setting them up. Currently waiting to hear back from tier 2 customer service with my apartment wifi but thought someone may be able to help here.

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1 reply

AjTrek1
AjTrek1
October 28, 2020

Hi @Boseandsonos 

Community Wi-Fi systems can be problematic for Sonos.  Let the W-Fi support people for your building know that Sonos requires 2.Ghz. Preferably broadcasting as a separate band not as a combined 2.4Ghz/5.0Ghz band.

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