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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19912 Topics

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DaDDHeadliner I
asked in Controllers and Music services

SiriusXM Canada offline

This morning all channels are inaccessible reporting connection lost or not encoded properly  

2
D
1 year ago
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StephPContributor I
asked in Controllers and Music services

Sonos not connecting to a radio station

When connecting to a radio station, the TuneIn jingle and an ad play over and over again. Other stations are working. This station WAS working just two days ago. What gives ?

2
Airgetlam
1 year ago
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gmwilsonusaContributor I
asked in Components and Architectural

Volume increases to maximum or goes to minimum

Volume increases to maximum or goes to minimum with each click up or down on any remote control.

1
Airgetlam
1 year ago
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squirrelwhispererContributor I
posted in Portable speakers

S2 Controllers See Roam SL but Cannot Adjust Volume Intermittently

I have three iOS based controllers and they intermittently lose visibility to the Roam or will sometimes see the Roam but you are unable to adjust the volume. There’s no pattern I can discern - one day it’s one controller, some days two but rarely will all three controllers lose visibility to the Rroam. After connecting with the working controller the other one/two controllers will mysteriously regain visibility to the Roam. All of the devices are within a 15 foot radius without any intervening walls. In addition sometimes simply rebooting the Roam resolves the issue, however this is getting annoying. I submitted a diagnostic report #591028388, however right now the controllers at home both see the Roam. Should I wait until the controllers lose visibility to the Roam and submit another report? Is there a diagnostic tool for the controllers to see what state they are in when they can’t see the Roam? Grasping at straws here!

8
Airgetlam
1 year ago
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TonyWarContributor I
posted in Controllers and Music services

Scrolling on ipad from MyCloud Home files

Is it possible to fast scroll down artists/albums on an iPad from music files stored on MyCloud Home to Sonos? It is tedious going down all the artist names etc. to get near the end of the alphabet.

6
T
1 year ago
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ShaneyBContributor II
posted in Components and Architectural

Sonos Sub Won't Connect Wirelessly

Hi all,My Sub is visible on my App and in the lounge with the Amp and surrounds but it won’t connect when I try. If I hard wire it to the amp then it works but I can’t leave it in the position. It asks me if I want to add this sub to Lounge and then just says it can’t connect. I have reset it multiple times and left it for a while before I try and connect it but nothing.Everything else on my network is working fine. Really annoying!  

1
J
1 year ago
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chris49Contributor I
posted in Components and Architectural

QNAP 5.0.1.2145 UPdate … Sonos 900 error

Hi All , My QNAP just updated and broke Sonos …. Turns out the Update changes SMB settings in QNAP to Minimum SMB2 Solution…. >Control Panel > Network & File Services > win/Mac/NFS/WebDAV > Advanced Options .. change lowest SMB version to SMB 1 … click apply … hope this helps someone else 

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S
1 year ago
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Jeff2450Contributor I
posted in Home theater

wired surrounds not working

I have wired surround speakers connected to the Sonos system but no sound is coming through. I’ve tried resetting the Arc and the amp but still nothing. I tried full music and also nothing. The system says surrounds are connected. Any help would be appreciated. 

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N
1 year ago
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SmurgenContributor I
asked in Home theater

Can't add new network to system. Stuck in "Find your system" loop.

Like so many others...I have a new router and started having trouble with my Sonos system. I’ve got a Beam and 2 Play:1 speakers. When 1 of the speakers is plugged into the router, I can control the system from the S2 app. When I try to add the new WiFi network and click “Find My System” it tries a few seconds and goes back to the unclicked “Find My System” button. The new router is an Arris DG3450. I tried getting Sonos to work on this device and failed. I bought a Netgear Nighthawk R6700AX WiFi Router and put the Arris in bridge mode. Network update is still failing.I put my phone on the 2.4Ghz network and tried the setup again but got the same result.I still had my old router so I plugged it in but I removed the previous network from the Sonos system when I first started the setup process so it was acting the same way.The system works with 1 speaker plugged into the router but won’t let me add a trusted network. I ran a diagnostic and got the number 2072787264.I appreciate the help.

10
S
1 year ago
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JPE900Contributor I
asked in Components and Architectural

Audio baluns with Samsung Frame

So I have a Samsung Frame 2022 model with a Sonos Arc. The One connect box is located in a cupboard near by. In order to keep costs down and not use a EARC Balun can I use the HDMI to optical converter than extend the optical signal over cat6 which than plugs into the one connect box via optical. 

1
jgatie
1 year ago
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RoddylContributor I
asked in Speakers

Sonos 3 wont connect after wifi change

Hi... Ive been using a Sonos 3 for several years without a problem. I had to change my wi fi to a gigacube 4g with EE. I cannot reconnect. Ive factory reset, and still the app does not revognise my sonos. I love the sound and am lost without it... Please help... 

2
R
1 year ago
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XavSphContributor I
posted in Portable speakers

Sonos Move problem with account linking

Hi!i have a problem with my Sonos Move. I try to connect my Sonos Move but when it comes to “linking the system to your account”, Nothing Happens. it keeps loading but nothing happens, i tried everything my nothing works, does someone have any idea?

1
Ken_Griffiths
1 year ago
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IkatrineContributor I
posted in Advanced setups

Forbindelse til midlertidigt SONOS wifi mislykkedes

HejJeg har en Sonos Play:5 som tidligere har fungeret fint over wifi, nu har jeg skiftet wifi og nulstillet min play:5. Den vil nu kun oprette forbindelse til mit internet via kabel. Når det så er oprettet og jeg prøver at få den koblet på wifi så lykkedes det ikke. Når konfigurationen når til punktet hvor højttaleren skal forbindes til det midlertidige wifi “SONOS” så forsøger den men skriver at det mislykkedes. Jeg har aktiveret wifi i indstillingerne for Play:5 i Sonos appen.  Jeg investerede i en Boost i håb om at den kunne redde det, men det kunne den ikke. Hvad kan der være galt siden wifi ikke virker i højttaleren?

1
Corry P
1 year ago
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CraigR65Avid Contributor I
asked in Controllers and Music services

unable to connect to Sonos - lets fix it, - temporary error

I get the above message  on my system frequently, the issue almost always resolves itself within a minute or two, without further intervention. it seems to occur more, if I haven’t used the controller for a few hours.I suspect my iPhone is going to sleep and then reconnecting to Wifi and maybe needs a bit of time to sort itself out. any suggestions? running 2 play 1s and 2 play 3s on S2 software. thx

3
C
1 year ago
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SophusContributor I
asked in Components and Architectural

can’t play DR radio in my sonos

Startomg fem days ago sonos is not able to find DR radio. Shatila is the problem?

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S
1 year ago
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Martin1234567Contributor II
asked in Controllers and Music services

Sonos cannot find any search results

When i try to search for a song on the sonos app, the app loads for a couple of seconds, they I get the message: No results found in songs.I have tried to delete both the app and the connection to Spotify several times. 

9
Mr. T
1 year ago
M
Martin1234567Contributor II
posted in Controllers and Music services

Sonos cannot find songs from spotify

When i try to search for a song on the sonos app, the app loads for a couple of seconds, they I get the message: No results found in songs.I have tried to delete both the app and the connection to Spotify several times.

2
M
1 year ago
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SteveSchechterContributor I
asked in Components and Architectural

Computer Doesn't "Wake" Sonos One

I have just purchased the Sonos One. I’m an Apple Music subscriber, I have an iPhone and a MacBook Pro. I set the audio output on the MBP to the Sonos. When I haven’t used the system in a few hours and I return to my room, I see that the MBP is still set to output to the Sonos. I’ll start playing music on the Music app but there is no sound coming from the Sonos. Apparently I need to wake it up? I tap once on top of the Sonos and that “wakes” it but it also pauses the music. I won’t say this is a show stopper but it is less than optimal at the very least. How do I prevent this from happening?

1
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1 year ago
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MichaelBentonContributor II
asked in Components and Architectural

Sonos Radio Reauthorize

Appears this was an issue for many folks about a year ago. Not seeing anything recent in the community.I purchased Sonos Radio from the Sonos website, not from the Sonos app on my phone. I have both S1 and S2 and my house. The S1 app seems unaffected, as I believe it doesn’t support the HD subscription service.However, the S2 is stuck asking me to reauthorize. When I select this, it comes back with an error. I continue to try after letting some time pass (the website suggest it may take a few minutes for my purchase to process), however, it’s been a while now and still it’s stuck in a loop. 

2
buzz
1 year ago
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pateldivyang84Contributor II
asked in Home theater

Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

3
Ken_Griffiths
1 year ago
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BradyMcContributor I
asked in Components and Architectural

Samsung Terrace and Sonos Amp

I have a Samsung Terrace 55 inch with an eArc hdmi port. I have the Sonos amp with an HDMI input. I am unable to get these two things to work together. I have read issues about the eArc input and the Amp….but cannot seem to find a solution/answer. Any suggestions other than purchasing the dongle? Thanks! 

1
Corry P
1 year ago
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nessienogueiraContributor I
asked in Controllers and Music services

"Connection Error" with Spotify

Diagnostics: 1020127941Hello!So my problem is the following:I have an IKEA symfonisk lamp/speaker. I recently needed to change internet providers so I have a new router. Today I wanted to connect for the first time since that change to my device when I was unable to find it in the system without an Ethernet cable. To be able to connect again through Wi-fi I had to: Reboot my speaker to factory settings Change my SONOS account to a different email.After that and at least 2 hours of troubleshooting I managed to reconnect my speaker to my phone. However, as it is a new account I need to add Spotify. I have tried to connect to it many times but once I finish setting it up on Spotify’s end, I come back to the app at it gives me this “Connection Error” to Spotify and I am unable to add my account. My speaker is currently connected through Wi-fi and is able to play music through the Spotify App but not through Sonos due to this issue.I don’t know what’s happening and what I must’ve done wrong

3
Airgetlam
1 year ago
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FlannbarrContributor I
asked in Portable speakers

Group/Pair Arc and Move

I have had a Sonos Arc connected to my tv in my family room for about a year. I just bought a Move to use outside and in other rooms. I want to group or pair my Arc with my Move when watching TV or listening to music. I know it will not be surround sound. I added the Move to the Sonos app In the Sonos app under Settings, the Group options is grayed out.  is this possible or the Move basically be a standalone speaker?

3
ratty
1 year ago
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Beekeeper StewartContributor I
posted in Home theater

Beam Intermittent Sound Issue Solved

Hi All,I was on the point of posting an issue but found a fix and thought I would share it in case anyone else is having the same issue.I recently bought the Beam (gen2) and 2 x One SL speakers. Almost immediately I had sound drop out and picture break-up.We previously had an LG wirtesed surround system with no issues.I spent an age trawling the community for a fix/solution, changing settings and options on the TV to no effect.Programmes on the TV were fine but switching to my Apple TV (4th Gen) caused all the problems.I switched from ARC to optical and back again with no improvement.The solution was simple enough, updating the Apple TV software to it’s most recent update.Immediately it has resolved the problem.If you’re having any issues, check your TV and peripheral kit software for updates. Hope that helps. Stewart

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Ken_Griffiths
1 year ago
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SkeebsContributor I
asked in Home theater

Sound Levels

Hi. I have logged a ticket with Sonos. But I thought I'd ask here. Listening to a playlist on amazon unlimited.  Some of the songs I can here at setting 12, but the next track comes in and is really loud. Sometimes the bass goes really heavy. I pause it, start again and it clears. We tested with support and thought it was an android issue,  but also does on IOS too. Been like it for a few months. I'm wondering if it's a track being played in Atmos and then the best track is HD??Is this a common bug? I read alot of various problems,  but not necessarily this. Thanks. Have a good day.

2
S
1 year ago
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