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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19737 Topics

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RucinsContributor I
asked in Components and Architectural

Spotify Via Airplay Distorts On Sonos One

If I throw Spotify from my iPhone to my Sonos One it will sometimes begin to distort and will completely cut off on my Arc. This does not seem to happen if I use the Sonos app, but that is not as comprehensive of a musical experience. This only recently (last few months) began to happen after having owned the speaker for almost two years.Any idea of a fix or am I resigned to using the Sonos app? 

2
J
1 year ago
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cokiiContributor I
asked in Controllers and Music services

Sonos Cannot Find the Computer it is running on

I have used a Mac from late 2013 as a music server since that date.  All was working well until it updated to Catalina and simultaneously I updated to S2.   Since then, Sonos cannot find the music library saying that it cannot find the computer.  S2 is literally running on the computer itself.  I worked with customer service and it was determined that this was likely due to the known problem with Catalina’s security update that messed up File Sharing on Mac computers.  Indeed, this problem was present.So, I moved all of the music files over to my PC via an external drive.  I copied the files onto a SSD drive on my PC.  I then tried to link the music library on the PC, and I am getting the same message--S2 cannot find the computer, now the PC, it is running on and therefore cannot index the files.  On both computers, I can see and play the files using other applications.  I ran a diagnostic on the PC right after this occurred.  The diagnostic number is 1588168447.I have once again asked

2
J
1 year ago
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jay houseAvid Contributor II
asked in Home theater

Sound dropouts on Beam gen 2 using game consoles

Setup islg C1 oled 55beam gen 2apple tvnintendo switchps5sound set to pass through on tvearc turned on The setup works perfectly with live tv, tv built in apps streaming and anything played via the Apple TV. But, 1 second audio dropouts occur whilst using either the Nintendo or the PlayStation. The dropouts occur every minute or so for 1 second.  I’ve tried turning everything off and back on etc and disconnecting all devices except one of the consoles and the beam but the issue remains. Any help greatly appreciated, a bit gutted spending all that money for something I can’t use whilst playing games. 

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R
1 year ago
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AntonioCContributor I
asked in Portable speakers

Roam connecting to different network

My Sonos set up consists of a Play3, two Play1s and Boost. I just got the Roam as I wanted to group it with everything else. My wifi has 3 options; normal, 5g and meshMy existing Sonos all connects to normal and 5g. When setting up Roam it connected to the mesh. In the Sonos app I see either my existing devices (if I am connected to normal or 5g), or only the Roam (if connected to the mesh). At no point do I see all my devices and the Roam. This issue is preventing me from grouping the Roam with everything else (and that was the whole point in choosing the Roam). I cannot find a solution to this anywhere! Help please!

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Corry P
1 year ago
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markingContributor II
asked in Home theater

Volume scale on AppleTV via Sonos Arc not displaying

Volume scale on AppleTV via Sonos Arc not displaying

7
Airgetlam
1 year ago
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markingContributor II
asked in Components and Architectural

Atmos being decoded as PCM stereo via [HDMI ARC] TV port

Atmos and other surround signals being decoded as PCM stereo via [HDMI ARC] port on LG Dolby Atmos-enabled TV

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M
1 year ago
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PsneadyContributor I
asked in Components and Architectural

ceiling speaker/AMP install

Redoing my kitchen and I just found out that the Sonos Ceiling speakers I bought (really Sonance) need to be connected to the Sonos AMP. Can I hardwire my AMP and mount it into the ceiling? Has anyone done this?Thank you!

5
Airgetlam
1 year ago
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Henryv99Contributor I
asked in Home theater

Connect a RCA analog to digital converter to Ray

I am connecting an Audio Technica Turntable to my Sonos system using a Sonos Ray, using an analogue to digital converter and connecting this to the Ray bar. The Ray will not detect the optical signal from the converter. I have tested it by connecting it to the optical input on my Denon Amp and it works perfectly but the Ray will not detect it? If I connect an optical cable from the DVD player to the Ray it works but it will not work with the signal from the optical signal from analog to digital converter?

6
ratty
1 year ago
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StarKillerContributor II
asked in Controllers and Music services

Not enough space to import all the playlists // Synology - OS 10.15

Hello everyone, recently, when I try to update my music library (Nas synology > music mac os Catalyna), I receive a message: not enough space to import all the playlists. I have almost no playlists on my itunes so I don’t understand (max 10,15 playlist with something that 1000 or 2000 songs in totalà. Is there a way to clean up itunes playlist not visible in itunes app?Thanks guys, have a good day

9
buzz
1 year ago
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paul06Contributor I
posted in Controllers and Music services

Speaker not recognised on windows 10 sonos app

Sorted now : o) On my phone the Sonos 1 and the other 2 different sonos speakers are recognised. However in Windows 10 controller app the 2 are recognised but the Sonos 1 is not. this is only a recent event.  

1
Corry P
1 year ago
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Martin_63Avid Contributor I
asked in Components and Architectural

Sound via Sonos Connect briefly disappears

Hello,How come I can’t just open a support ticket on sonos.com?Anyway, I often experience that the sound from my Sonos Connect suddenly and briefly disappears.I have changed the RCA cable between the Sonos Connect and my amplifier, and I have switched off all my Sonos devices and the router. The Sonos Connect is connected by cable to the router via an ethernet switch. Could there be a problem with miy Sonos Connect? Could there be some temporary packet loss?In my router’s web interface SonosZP is marked with a yellow icon. Yellow means warning.Maybe changing ethernet cables would help?Would it help to hard reset my Sonos system? Other suggestions?Thank you in advance.Kind regards,Martin 

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Corry P
1 year ago
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Bob2112Contributor I
posted in Components and Architectural

Very dissatisfied with new update

As many of you already know there there are a good amount of problems with this new update.. I never had an issue before with voice or dialog before the update and the bass was pumping. That is pretty much the reason why I spent  over 3 grand on my system.  I wouldn't spend $500 on this system in its current condition. I get better bass response out of my bookshelf speakers. After spending almost 2 hours on the phone with Tech Support uninstalling, reinstalling and updating everything everything absolutely nothing has changed.  I hope they get this figured out in a timely manner and get it back to at least as good as it was before this update otherwise I foresee a class action lawsuit in the making.

5
buzz
1 year ago
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byteswapContributor I
posted in Portable speakers

Move Fails to Roam between WiFi Access Points

So I recently picked up a new Sonos Move for an outdoor garden application for my father.  He wants to be able to have a wireless speaker that can be played to from his iPhone for 5+ hours in the garden, and want to be able to pair multiple of them.  The Sonos move seemed to fit the bill best.  In addition, we have already ordered everything to overhaul his wifi network (multiple indoor/outdoor access points based around TP-Link Omada).I have the same TP-Link Omada setup in my house, and have been testing the speaker to figure out all the details before we set them up at his house.  The Move seems to not be able to handle roaming between access points at all.  If I move from one side of the house to the other, it clings to the original access point for as long as possible.  It will reconnect to the other access point if I unplug the source access point, when looking at the device in the Omada controller software, I can see it switch instantly when it loses the original access point com

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ratty
1 year ago
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brifastContributor I
asked in Components and Architectural

Sonnos Connect not available on app

I have a new Sonnos Connect. I did a hard reset and the light is flashing green. I can’t get the app to recognize the Connect. It does not find it. The Connect it hard wired to the router. Not sure what to do. Just need to have the app find the Connect.

2
J
1 year ago
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clembaudContributor I
posted in Home theater

Problème connexion Sonos Arc / Apple TV / Videoprojecteur

Bonjour, J’ai acquis une Sonos Arc mais je rencontre un problème pour la relier.  En effet, je souhaiterais connecter la Sonos Arc à mon Apple TV 4K et à mon Videoprojecteur (Epson EH-TW5400). Sauf que l’Apple TV n’a qu’un port HDMI et le videoprojecteur en a deux distincts. Comment faire pour relier l’ensemble et faire en sorte que cela fonctionne ?  Merci d’avance de votre aide ! 

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R
8 months ago
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sjimbobContributor II
posted in Home theater

Sonos Beam (gen 2) surround with One's does not show Dolby Atmos

Hi there,Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working?   If you need any more information, let me know!Thank you in advance!

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Corry P
1 year ago
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sjimbobContributor II
asked in Home theater

SonoS Beam gen 2 with two rear speakers (SonoS one) displays no Dolby Atmos on Netflix

Hi there,Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working? If you need any more information, let me know!Thank you in advance!

1
J
1 year ago
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Casey4079Contributor I
asked in Controllers and Music services

sonos radio alarm cutting out spontaneously after circa 20 minutes

I use Sonos as an alarm for Radio 4 each morning at 0700. For some weeks the radio has been cutting out after 20 mins. Have checked all the settings, nothing has changed.  How can this issue be resolved?

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C
1 year ago
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marc007Contributor I
asked in Home theater

Firestick and Arc

I have a Sumsung tv and firestick pluged into on of the HDMI ports. I just bought an Arc and set it up and plugged it into the HDMI ARC port and the firestick is not working now at all, no on/off, no sound no anything. It was working fine witha samsung sound bar and optical. I can use the samung apps built into TV and the sound works fine though the ARC sound bar just nothing with the firestick. Help haha

4
jgatie
1 year ago
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StevoDevoContributor I
asked in Speakers

Sonos Sub Doesn’t Have Any Sound!

I have a Gen 2 sub that’s connected up to a pair of Play:1 Speakers and have noticed that it is not making any sound. The speakers are playing sound and I can see the sub connected up in the app to the speaker but nothing is coming out of the sub speaker!  I have removed the sub and reset it and added it back in again but still no sound at all!  Any ideas or tips?  

8
Airgetlam
1 year ago
daveathall
daveathallContributor III
asked in Components and Architectural

Sonos and your mobile device must be on the same network.

I keep getting the above message on all my devices, it has been fine for years, nothing has changed just keep getting this message and not being able to connect. I did recently subscribe to sonos radio, I will be unsubscribing, that may help. I have removed the app from all my devices, started again, signed in, got it sorted (or so I thought) an hour later, same message.

4
daveathall
1 year ago
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benn600Trending Lyricist I
posted in Advanced setups

Drop Outs Discussion

I’ve had a few discussions with people here.  We concluded that I had the wrong channels selected on my WiFi/Sonos system.  Changing those helped a lot.  Now I’m having issues with the three installation options.  One solves the issues I have, but creates other ones.  I have an Orbi AC3000 with 3 satellites.  I have 21 Sonos Nodes powering 24 speakers (one is Amp with L/R/S).  Three are BT capable (so no SonosNet).My gold standard is being able to stream HDMI audio sources or a streaming song everywhere, hearing the first chord, and experiencing no drop outs.The three options are:Amp plugged into Orbi Satellite Ethernet with WiFi on, generating SonosNet for all my speakers that are wireless.  Several are plugged into Orbi (base or satellite) with wifi off.  Audio plays 99% perfectly.  Starts instantly, is smooth, adjustments are fast (volume, pause, seek).  But, I see like 30% of my network requests fail.  It’s like a request goes down a Sonos node and then just hang.  So apps/stuff ju

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B
1 year ago
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oleengvollContributor I
asked in Advanced setups

Sonos Ray - Sound from TV non-optical

Hi!I have bougth Sonos Ray.My TV does not have a optical port for sound.Is there any solution based on using ethernet or a cable converter?Thanx! Ole

2
Airgetlam
1 year ago
T
TomatenchipsContributor I
asked in Controllers and Music services

Sonos speakers always muted when starting music

Hi,When I start streaming music from Spotify and the speakers are idle, the speakers are always muted. The volume is the same as previous time, but muted.Then I have to open the app to unmute the speakers.Is there a solution?Thanks

5
R
1 year ago
G
GombiContributor I
posted in Components and Architectural

Audio and Playback Issues

Hey, I’m deepest music lover and artist. I want to add sonos music on backeend of my editing video Which I made with Alight Motion Application. I have attached sonos music with my video but when I start to play it the it start Stuck when I play It. Can I need to attached Any HDMI cable With the my phone to tranfer sonos sound in it?Waiting to your responce. Thanks.

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O
1 year ago
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