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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20061 Topics

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usersuomestaContributor I
asked in Home theater

sound difference - streaming vs bluray

HiDoes Sonos have different ”settings” for sound when the source of sound is different?When I stream music (stereo) from my Plex server (24/48) the music sounds fuller than when I burn the same music to bluray disc and play it from there. When playing from bluray the surround speakers do not play with same level as when streaming from Plex. Also the user interface on ios app is different - the enhance speech option is available. From the app I can see that Sonos receives TrueHD stereo from bluray so sound is not degraded somewhere in the middle. 

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106rallye
11 months ago
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mikeyg23Contributor II
posted in Controllers and Music services

Earlier vesions of S2 Android app

I have a problem with my current S2 15.4 (auto-updated) will no longer support Android ‘On This Device’ feature to play music from an SD card.  I understand from (a now closed thread) that the solution is to downgrade the app to an elier version.  i.e. 12.0.6. Where do i find this version of the app please?

3
Airgetlam
11 months ago
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scottythebodyContributor I
posted in Portable speakers

After Adding Move, Sonos Doesn't Work Well Anymore

After I added Move to my system, the whole thing went wonky. It doesn’t even matter if Move is in a group or not, so these things may not be related. However, let me just describe the situation.My setup is:Bedroom 1: IKEA speaker - wirelessDining Room: Stereo Pair of Play:1 - wirelessLiving Room: A single Play:1 -wirelessFamily Room: Surround setup consisting of Beam, Sub, 2 Play:1 as surrounds - all wired to ethernetBathroom: a single Play:1 - wirelessKitchen: Move - wirelessThe Play:1 are all the non-smart variety.I use a Mac with the App or iPhones with the App to manage everything.. Stream music primarily from Spotify but also use Apple Music and local music library from devices.Everything worked very well most of the time. However, as I mentioned, around the time I added the Move, everything got weird. Issues materialize as: Groups sometimes fall apart Delayed or very difficult to get Groups to start playing music Members of group audio cut out and often get out of synch Weirdest

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buzz
11 months ago
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CheapshotContributor I
posted in Components and Architectural

Music stops

New Sonos Port that is hardwired to the internet. The Port outputs to a Shure mixer that then outputs to a QSC 800V amp that's on a mechanical timer that shuts it off at 9pm and on at 10am. When playing music from the Sonos library or SiriusXm, when the amp turns on in the morning,  there is no music playing or even selected to be played. I have to select what to play and play it. Is there some kind of "sense" circuitry?

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C
11 months ago
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SimonSpContributor I
asked in Home theater

play5 gen 1 not connecting

I just moved my router and Sonos bridge to the other end of the house, we have a wifi point near the Sonos speakers but the right hand speaker is a long way from the bridge. The right hand speaker doesn’t seem to want to connect to the system. When I try and connect a new device it says there are none, the app has the left speaker plus ? in the Sonos room which had both. There is a beam next to the right hand speaker working fine. Can you reset everything somehow? The app on my iPad may have updated also, is this the cause of the problem? It was all working before my modem was moved,any ideas? 

3
Airgetlam
11 months ago
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alanthomaswatsonContributor I
asked in Speakers

Play 3 - Future Use

Hi. I‘m about to buy a Sonos Five and record player. I have a trusty Play3 that’s regularly used. Once I get the Five I’m not sure what to do with the Play3 other than use it in another room.Can the Play3 be used as part of the record player/Five system or is that pointless?ThanksAlan

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Stanley_4
11 months ago
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Music5367484Contributor I
posted in Speakers

Combining Friends Speakers and My speakers for Party?

As the subject says: Having a party at a venue hall and I'd like to my Sonos speakers and my friends speakers at the new location (all speakers are on S2 app btw)Is it as simple as connecting each of our phones to the venue Wi-Fi network and then updating Wi-Fi in the Sonos App? (Or will we need to do a factory reset for each speaker)Will we be able to combine both speaker sets together even though they’re tied to different accounts?My research says it should be possible but trying to understand better so I can avoid pitfalls.

3
N
11 months ago
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BirujaContributor I
asked in Speakers

Pair 2 Rays in the same room with existing Rears and a Sub

In my home office, I have 2 Rays. One is attached to my Gaming/Entertainment PC and this Ray is paired with 2 Ones and a Sub. Sounds great. I attached my second Ray to my work laptop so that I have better sound during zoom conferences. This works very well with the addition of an analog-to-digital converter between my headphone out and Ray. So both Rays work well. Here is my question: Is there any way to connect my work laptop Ray to the Ones and Sub in the same office? 

3
B
11 months ago
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TenyorouninContributor I
asked in Home theater

Playbar keeps cutting out - likey overheating - suggestions?

My play bar from 2018 has been cutting out. I suspect it's overheating because the longer I unplug it, the longer it runs again after being plugged back in.Does anyone have any suggestions on causes or how to repair it?Another possibility, but I don't know if it has a temperature sensor somewhere, might be faulty temperature reading.

3
Airgetlam
11 months ago
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eloy_ftwContributor I
asked in Home theater

Made a Home Cinema with a SONOS Ray and two Symfonisk speakers

I have a Samsung UE48J5200AW TV and an Apple TV 4k as the titlte, I want to create a kind of home cinema with surround sound but not too far out of budget. I would like to know if combining both the soundbar and the symfonisk speakers I could get it.

3
Airgetlam
11 months ago
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Smoove21Contributor I
posted in Speakers

One SL

why won’t my One SL turn on, no led

3
N
11 months ago
charleseric
charlesericContributor I
posted in Controllers and Music services

Qobuz cutting out and dropping stereo

Same issue as this one posted a year ago: My Sonos system is a Sonos Arc with a Sub Gen 3 in the living room, 2x Play:5 in stereo pair in the dinning room and 2x Play:1 in stereo pair in the bedroom.I am using Sonos S2.Like mentioned in the linked thread, during playback on stero pairs, sound will stop on the left speaker, then comeback, and sometimes continue to cut out on one or both speakers. Sometimes songs will simply stop for a second.Problem seems to happen with multi rooms or with stereo pairs.Never had any problem with other music services. Yes, I tried unplugging my system / re-authorizing account. Still, I don't have this problem if I'm using a different music service 

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charleseric
11 months ago
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ZathyronContributor I
asked in Home theater

Sonos Playbar doesn't play TV sound unless power cycled

Hey guys, I've got a problem.Sonos playbar with 2 Sonos SL. Worked beautifully without problems for 2 months.Now, it only plays TV if I power cycle it. It still plays music from internet, I can access it fully, I can change the input to TV, but there is no sounds from TV. After power cycle back to full functionality. But after every time I switch off the TV I have to restart the sound system. Wtf? :)

3
Z
11 months ago
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larsjEnthusiast II
posted in Controllers and Music services

My home is not a shop!

There was a time when Sonos was an awesome product, but you’ve hit new lows with this one.Today I went to open the Sonos app and it was covered with a huge advert!Please understand, I have paid a lot of money for Sonos since 2006, I’ve replaced good equipment with functionally equivalent units just so they have enough memory to keep up with software updates I don’t want.Serving adverts within the product just makes you look incredibly greedy and desperate, and totally disrespecting the customer. No wonder people cherish the good old days of vinyl. I grew up in a world where hi-fi equipment didn’t start trying to sell me stuff when I was using it and my expectations have not changed.So let me put it plainly:My home is not a shop.My phone is not a shop.My hi-fi system is not a shop.Get your marketing people the hell away from all of these things!Since Googling it, I see I’m not the only person affected. I since found a setting to opt out, but only after forming an extremely negative opin

3
N
11 months ago
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DeceptionContributor I
posted in Speakers

Huge deception

Took me a couple of weeks to make a decision between Bose and Sonos for my home theater/sound system, just a couple of months ago. One of my priority for this system was, and still is, playing music from my phone, local files. Since May 23 a new update just terminated this feature which basically leaves me with a useless bunch of black very expensive boxes. Now, I can't play my own music. Worse decision I ever made in my life when it comes to entertainmemt, sound systems. I wish I had chosen Bose. Feeling VERY frustrated.

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Ken_Griffiths
11 months ago
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EtondelliContributor I
asked in Controllers and Music services

Android phone problem with Symfonisk

I can reach with my iphone and I-pad but Symfonisk lamp doesn’t work with android phone… any suggestion to solve the problem?

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Corry P
11 months ago
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C4rtoONContributor I
posted in Speakers

drops and small cuts

Hi,I just bought two era 300 to add to my Sonos beam gen 2. I decided to pair them as stereo and not as surrounds because i think it profuces a way better and complete sound than in surround. Nevertheless i have a lot of sound decreases and small cuts during movies and video games. Like every 15 seconds, there is a small loss in the sound which is very annoying. The weirdeist thing is that it does not do that when i put music. It’s only during movies and video games. And I’m connected through wifi.does anyone has an idea what could be the cause? thanks, Max

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G
11 months ago
M
Mike2008Contributor I
asked in Components and Architectural

Sonos Move won't connect or pair to MacOS or IOS

I’ve had the Move for 2 years and sorry to say its never worked & sat in a wardrobe. Have pulled it out today and tried again after reading numerous instances of same issue - macOS can pick up the Bluetooth link, the iPhone App cannot do anything, operates on a separated channel 6 with Telstra 100mbs modem. Have deleted the App reinstalled on both macOS and the iPhone to no avail, have used regular charge and usb-c on Move as well as resetting the Move.Don’t know what to do next, other than throw the product out.

3
Airgetlam
11 months ago
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Louismar8Enthusiast I
asked in Controllers and Music services

BBC sound service on One SL

I cannot see BBC Sounds as a service on my new One SL speakers and the new S2 app… Amazon works but I use Sounds as on my old system. Anyone else have a problem? Thanks.

3
L
11 months ago
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JJPContributor I
asked in Controllers and Music services

Controller app displaying advertisements - how can I make that stop?

I have a lot of Sonos gear and recently I upgraded my entire home to S2 capable hardware.  Now I’ve noticed on several occasions, I go to the S2 controller app to do something innocuous like lower the volume but I have to click through an Advertisement to get there.Are you kidding me?  What kind of system forces you to experience Ads on its remote controller??My question….is there anyway to disable this disgusting display of selfish greed?

3
buzz
11 months ago
J
Jwill1802Contributor I
asked in Controllers and Music services

Play All Songs of an Artist

Using Apple Music through the Sonos App, how can you play all songs by an artist? Not just on one album. 

3
jgatie
11 months ago
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jdransContributor I
asked in Controllers and Music services

Connect Sonos Five to new network

I honestly don’t know why I bother with Sonos anymore. I’ve been a user since Connect Amp (which I still own) but it’s just become so difficult to use. Today I just want to change the wireless network on a Sonos S2 system. You open the app and there’s a banner at the top “Sonos and your mobile device must be on the same network. Let’s fix it. Great, that’s exactly what I want! Your mobile device is connected to NetworkName. Update your Sonos network settings to connect your products to this network. Awesome. Also what I want. I click “Update Network” I click “Find System” after a moment it says “Sonos not found. Make sure you’re signed in and your mobile device is connected to the internet and on the same WiFi as Sonos. Er...Sonos isn’t on any WiFi system. that’s what I came here to change! And I’ve completely left out the part where my S1 system was powered on. Honestly, this is f#$%^ing ridiculous 

3
J
11 months ago
D
dsand31786Contributor I
asked in Components and Architectural

just set up a port and am getting static through my speakers

I just installed a port on my stereo. It was working fine but suddenly I am getting a noise almost like a speaker is blown. But, the volume was  low and when I switched to my CD player it sounds perfect

3
Corry P
11 months ago
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El Pietro KINGContributor I
asked in Home theater

Sonos ray as an SPDIF audio Optical input receiver for the rest of my sonos speakers ?

Hello ! I own a sonos one at the moment.I am planning on buying a sonos Ray for my PC set up. I will be able to connect the ray soundbar to my pc through a tosslink optical cable streaming that way my computer sound.My question however is the following :Will I be able to pair my sonos ray to my sonos one and therefore listen to local file music being played on my PC on my sonos one through the sonos ray ?

3
controlav
11 months ago
M
Martin_63Avid Contributor I
posted in Advanced setups

Regarding ethernet switch to coax router

Hello,I've gone from DSL to coax, and it's like the new coax router can't communicate with my ethernet switches.It is primarily the connection to the a Sonos speaker and for a Nokia Streaming Box 8000 that is having problems.The router is a Technicolor CGA4233. My ethernet switch is a TP-Link TL-SG105Do some settings on the router need to be changed?Does it require something more from an ethernet switch for it to work with a coax router?Does a network switch have to support certain functions in order for it to work with a coax router?I am considering buying a new ethernet switch - e.g. as below. Will that help anything?Maybe I should also change the cable between the router and the ethernet switch to cat 7? TP-Link TL-SG1005PThanks in advance.

3
buzz
11 months ago
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