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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20067 Topics

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PhoebeFContributor I
asked in Speakers

Sonos in Spain, English language selected but emails are all in spanish

Sonos beam2 registered in Spain and English language was selected but emails are all sent in spanish.  How do I receive my emails in English?

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Schlumpf
1 month ago
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edfoshoContributor II
asked in Controllers and Music services

New Search and YouTube Music

I recently have been able to use the new search tool in the Sonos app (Android, UK).I've noticed it doesn't return any results for YouTube Music - has anyone else seen this?

3
Corry P
1 year ago
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eatzayloveCollaborator I
asked in Home theater

Feature request: disable wifi on Era 300s

I bought two of the ethernet to usb-c dongles in the hopes of returning my setup off wifi. I’m using the Eras 300s as rears in connection with an Arc and Sub Gen 3.I can see that the dongles are working, but the era 300s are also still connecting over wifi. When I disable the wifi on the Arc/sub the Eras switch to WM:1 and the audio immediately gets choppy and stays that way (whether connected via ethernet or not). As a test, I temporarily renamed my wifi to see if the Eras would fall back to the ethernet connection, but instead they just drop out entirely. Is there anyway to force them to just use ethernet? My previous One SLs worked flawlessly as ethernet surrounds. I want the ability disable the wireless for at least two reasons:Living in Brooklyn there’s already a ton of wireless interference so cutting down on unnecessary (particularly stationary) wireless is always nice.When I leave wireless enabled on the Arc, the Ones, which I relocated to my bedroom prioritize connecting to it

3
Corry P
1 year ago
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Witham33Contributor I
asked in Home theater

Multiple Era 100

Is it possible to setup more than 2 Era 100 Speakers in one room with and Arc soundbar and Sub? I purchased a 3rd and everytime I set it up, I select the correct room and instead of adding it there, it creates another room with the same name and adds a 2 at the end. Am I doing something wrong or can you only have a max of 2 in each room?

3
jgatie
8 months ago
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Gandalfnl2000Contributor II
asked in Home theater

Trueplay tuning on my Arc says missing speaker.

In my livingroom i have a single Arc that i want to tune with True Play tuning. The app starts the proces but tells me there is a speaker missing and it stops the process?? I do have 2 ERA 300’s + Sub mini in another room. Atm in time they are not connected to the Arc because there are no floor or wall mounts available (crazy if you think about that) to install my cinema set-up. That’s why i put them in another room to listen music until the mounts release in June.  My system sees all speakers in 2 different rooms and work properly per room like they should. My Arc has no missing speakers in the app like Arc+?+? or something.  why is trueplay missing a speaker in my room with a single stand alone Arc?

3
Corry P
1 year ago
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Dave.SeayContributor II
asked in Speakers

Issue using Sonos One SL

I have 3 speakers… 2 Sonos One SL and 1 Sonos Roam.  I have them set up in a Group.I can tell Alexa to play a Sirius Chanel on the Group and all 3 speakers work.If I try to use an iPhone or a Mac, I can ‘select’  each speaker but only 1 Sonos One SL and the Sonos Roam connect and work.  I get a message  ‘Airplay- Unable to connect to’ the other Sonos One SL (which, as I said, works from from Alexa to the group just fine.) Help! Thanks,Dave

3
Airgetlam
1 year ago
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nathanalooneyContributor I
posted in Advanced setups

Sonos Issues with Verizon Fios CR1000A

Just to spread the knowledge: I moved apartments and Verizon upgraded my FIOS router from the G3100. I immediately began experiencing issues with music streaming, connecting to speakers, changing the volume etc. Basically nothing worked, or in the sparing moments it did it lagged immensely. I searched around and applied some fixes to no avail, then spoke with Sonos Support for an hour experimenting many of the same approaches with no success. I finally stumbled across a router setting that solved everything, although I suspect it was a combination of the settings changes I made that solved things. Overall here’s what I tried: Connecting one speaker to the router via ethernet to start a Wired Connection Setting the Sonos Network to Channel 11 in System > Network In the My Fios App, going to Advanced Settings and turning of SON (Self-Organizing Network) Explicitly Naming the 5ghz and 2.4ghz SSIDs (What finally solved it) Disabling DFS ChannelsI suspect one or  more of these steps may

3
G
11 months ago
Andor
AndorContributor II
asked in Home theater

Cannot update my Arc to version 15.3

I have a strange issue: I cannot update my Arc to version 15.3, from version 15.2, I have 2 Era 300 speakers, and a Sub 3rd gen. I have even tried manually but the update fails with error code 6. I have my Arc wired to the router. What should I do? I even tried restarting the Arc but to no avail

3
Airgetlam
1 year ago
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ceemohreContributor I
asked in Speakers

Sonos 300: Active or Passive?

I’ve gotten a new Sonos 300 and I love it. I want to connect my turntable to it, but I’m wondering if it is considered an active or passive speaker. The integrated amp I have is pretty old and barely hanging on, so I’m hopeful if it’s an active speaker I can just bypass the need for it entirely. 

3
Airgetlam
1 year ago
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RoopeeContributor I
asked in Speakers

Use my old speakers

How can I connect my Sonos Era 100 to my old hifi to use my old speakers like “extension” speakers, please?

3
Stanley_4
1 year ago
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ChambraContributor I
posted in Controllers and Music services

connect B&O 3200 to Sonos Port

I have B&O3200 (but no speakers) and want to connect to Sonos Port, not yet purchased, so I can play throughout house…is this possible and, if so, the B&O has separate 8-pin dins for L&R speakers but Sonos Port only has one RCA input?  HELP!

3
C
1 year ago
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IBO32Contributor I
asked in Speakers

Unable to play Amazon Music on ERA 300 by voice when using Alexa

When using Alexa as my voice service for ERA 300 I am unable to play Amazon Music with any voice command. Alexa responds to me with “Hmmm.. to do that first enable the skill for your Sonos ERA 300 in the Alexa app then ask me to discover devices”. I never had to do this with my Sonos Arc. When I go to the Amazon Alexa app on my phone I only see 1 available Sonos skill and it is already enabled. I tried removing all music services and voice services from the Sonos app and then re-added just Alexa as voice service and just Amazon Music as music service but that did not work. If I use Sonos Voice it is able to play from Amazon Music but is unable to recognize any of my Amazon Music playlist. This is really annoying since a big part of my decision to buy ERA 300 over Sonos 5 is its voice service integration! 

3
B
11 months ago
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GiddosContributor I
asked in Controllers and Music services

"My Radio Stations" functionality not available in new TuneIn service?

I have a custom mp3 stream added & working fine in the old TuneIn service, I can’t see a way to add it in the new TuneIn?I’m concerned support for the old plugin will be dropped.Ideally there’d be a way outside TuneIn to add custom mp3 streams. 

3
Schlumpf
1 year ago
IanJShaw
IanJShawAvid Contributor I
posted in Components and Architectural

Rip vinyl via SONOS Port

HiI play vinyl over my Sonos system using a turntable connected to a Sonos Port (with a phono pre-amp in between).I’m trying to find a component to connect into the setup (possibly via the Port’s outputs?) that would allow me to rip the vinyl wirelessly.Ideally the new setup would look like:Turntable line output → Sonos Port → {mystery component} → WiFi network → PC (with ripping software)I’ve been looking at AudioPro Link2 as a possible solution but can’t tell if that will give me what I’m looking for.Anyone have any experience of something like this?Many thanks.Ian

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controlav
1 year ago
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Richard SnowdonContributor I
asked in Speakers

Help in Setting Up Sonos Era

Bought a Sonos Play 5, Sound Bar and Sub in 2013.  I use them with my LG OLED TV.  I use the Sonos S1 Controller to control the system.The problem I am having is trying to set up an ERA 100 on a different E Mail address but same network to the above system I am not having much success.  Can anyone help 

3
R
1 year ago
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JezmooreContributor I
asked in Components and Architectural

Boost: Not connected

Hi - getting a little frustrated here, so hoping someone may be able to help.I’ve had a boost for a while which basically allows me to connect my Play:1 on our terrace to the rest of the system. I recently discovered it had been unplugged, which explains why the terrace speaker wasn’t working.Now, I don’t seem to be able to reconnect the Boost. I have tried all the rebooting/factory reset tips, but my app tells me that it is not connected (with the red dot). When I tap through to get it connected, I am told that ‘all products seem available’ and then that ‘your products are connected’, despite still saying the the Boost is not connected.I would be hugely grateful if anyone can help in any way.Many thanks in advance, Jez

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T
1 year ago
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wb_4896Contributor I
asked in Portable speakers

Unable to (re)connect Sonos Move

We have a play bar, sonos one and move set-up in a system and the move dropped and we are unable to connect it again - 10+ hours into it already and the chat bot is worthless on this subject - any insight from the community? 

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Corry P
1 year ago
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ReginaContributor I
asked in Speakers

Frontier Eero Sonos Wifi Connectivity Issue

Hi all!I recently updated my wifi with Frontier. Eero replaced my Arris router/modem. Now, my huge problem is my two Sonos Ones cannot connect to my wifi. I read on here to enable bridge mode. I called Frontier and I was told they do not support bridge mode. PLS HELP!!! TIA!

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R
1 year ago
R
RonW.Contributor I
asked in Home theater

Sonos Arc??

Hi, RonW. from New Orleans. I’m considering a Sonos Arc and this is my dilemma: my tv is a 10 year old Sony Bravia XBR-65HX950 with HDMI, HDMI ARC and Optical cable. Also the tv does not support HDMI eARC or Dolby Atmos. I’m sure I’ll be upgrading a tv in the future. Will the Arc provide me satisfactory audio with the older tv.Thanks in advance, RonW.

3
R
1 year ago
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djbirkbeckContributor I
posted in Speakers

Five or Sub mini

I currently have an era 300 in one corner of my room and a HomePod in the opposite, I have a fairly small room so the sound when both connected via airplay fills the room great with a decent amount of base.I got the era 300 as I was upgrading my turntable set up and it accommodates it and it does sound great, however I obviously can't connect the HomePod at the same time so only comes out the Era, I listen to a lot of jazz, swing and blues via the turntable, therefore requires a lot of bass but I don't think its quite good enough with just the one speaker without turning up the volume too much. I turned up the bass via the app but then it overloads the vocals.I love hearing the bass without compromising the rest if the instrumentals. Long story short do I add a sub mini to the set up or a Sonos five?

3
B
4 months ago
M
MrPhilzContributor I
asked in Components and Architectural

Connection of Sonos Amp with Sonos sub gen 3 by using ethernet cable.

Hi! I have a question about the connection of Sonos Sub gen 3 with the Sonos Amp. I have a pair of Architectural In-Ceiling Speakers by Sonos install in my kitchen and they are connected to a Sonos Amp with speaker wire.I want to add the Sonos Sub gen 3 to this setup.Can I connect the sub with an Ethernet cable instead of using the RCA cable.1: Ethernet cable from the sub to the rooter.Or2: Ethernet cable form the sub to the Sonos Amp.I understand that the Sonos Amp need to be connected as well by an Ethernet cable on my rooter. Thank you for your knowledge. 

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Stanley_4
1 year ago
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EmilioBenitezContributor I
posted in Home theater

Cine en casa

Buenos días. Estoy barajando la posibilidad de adquirir una barra de sonido para la televisión y me gustaría saber si por sí sola supone una mejora notable del  sonido o es necesario adquirir dos altavoces traseros irremediablemente.

3
E
1 year ago
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JoffyTrending Lyricist I
asked in Speakers

Spatial Music via Era 300s

Just been playing an Apple Music Spatial Audio playlist of  new pop hits to get an idea of Atmos sound.  Two things stood out:  a sort of reverb effect with sound alternating sort of in and out, volume sometimes increasing quite a lot and then receding back? Is this typical?  Not sure what to make of it.  When I change to stereo music I prefer the sound.

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G
1 year ago
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Tank2kContributor I
asked in Speakers

Sonos S2 App looses speakers (Rooms)

I have the S2 App on my android (Samsung S22) and once its all set up 4 rooms with 13 speakers in 4 rooms, then mysteriously it looses 3 of the rooms,Room 1 - Beam and 2 x Play 1s;Room 2 - 2 x Play 3s and two Play 1s;Room 3 - 2 Play 3s and two play 1s; and Room 4 two Play 1s;It looses everything but Room 1.  It doesn't seem to be anything specific, sometimes I can reboot my phone and they all come back other times not.  I do have a Sonos Boost, but not sure if Its part of the problem or just something else to consider. Help please, can we get the S2 App updated?  is there something easy I can do?  Most days I have to reset each speaker and setup the rooms again!  Ridiculous.

3
Airgetlam
1 year ago
A
alanneibauerContributor I
asked in Speakers

sonos goes on by itself, no spotify

Couple of times now, we start hearing music from our songs arc. TV is not on, if I open the sonos app I see something is playing.  I read that there could be a Spotify issue but we don’t have that setup. I see others have had the same issue. But no solutions yet.

3
106rallye
1 year ago
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