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Hi - getting a little frustrated here, so hoping someone may be able to help.

I’ve had a boost for a while which basically allows me to connect my Play:1 on our terrace to the rest of the system. I recently discovered it had been unplugged, which explains why the terrace speaker wasn’t working.

Now, I don’t seem to be able to reconnect the Boost. I have tried all the rebooting/factory reset tips, but my app tells me that it is not connected (with the red dot). When I tap through to get it connected, I am told that ‘all products seem available’ and then that ‘your products are connected’, despite still saying the the Boost is not connected.

I would be hugely grateful if anyone can help in any way.

Many thanks in advance, Jez

Try wiring it directly to router to set it up, then when it reconnects, remove the connection.

Thanks. I had tried this before, but this time I did it with the factory reset and it seems to have worked. Just in time for the outdoor season 😊

Great. But be wary of factory resets on Sonos. They’re generally regarded as a last resort, if all else fails. Generally, advice seems to be, get help, e.g., here, first!

but I’m pleased it’s up and running!!

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