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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19920 Topics

J
James_84Avid Contributor I
posted in Speakers

Sub destroys 5s bass

I’m finding that the sound is better when the Sub is switched off allowing the Fives (2) their full range, the bass just sounds so much better.Has anyone else experienced this?

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J
1 year ago
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BootxContributor I
asked in Components and Architectural

Problème appairage Sonos One en paire

Bonjour,J’ai un soucis. Je m’explique : j’ai configuré mes sonos one en paire puisqu’elles sont dans le salon et dès lors que j’écoute la musique ou que je fais fonctionner ma télé au travers de mon Apple TV, une enceinte fonctionne mais pas l’autre. Dans ce cas, je suis obligée de supprimer la paire et la reconfigurer systématiquement. Parfois même, l’enceinte ne fonctionne plus en plein milieu d’un film ou autre. Et je dois refaire ce même mécanisme pour que ça fonctionne.Pour votre info : elles sont connectées au wifi (j’ai la fibre) Auriez vous une solution pour résoudre mon problème, svp ? Par avance, merci ! Belle journée.Amélie 

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Corry P
1 year ago
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KenL1980Contributor I
asked in Home theater

Sonos disconnects from Sony TV

I’ve got a Sony X95J and connect my Beam Gen2 via earc.   The problem I have is the TV no longer recognizes the beam after I use the beam for non-tv purposes.For example:  when the TV is off, I play/stream music (Amazon Music) on the beam.  When Im done, I shut the music off.  When I turn the TV on to watch TV, only the tv speakers work, and no sound comes from the beam.The only way to get the beam to work again is to unplug the HDMI and power cable from the beam, then replug it back on.Any ideas?  this is becoming annoying.  I had a decent soundbar prior to this, but wanted a Alexa compaitable device to control my smart devices and play music.   

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G
1 year ago
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AlexmaskContributor I
posted in Advanced setups

Connect Sonos Move and Beam to a Tv

Hi everyone ! I had trouble to find a way to connect my sonos beam and move to my tv. After a few tries I found that having the sonos beam connected by hdmi to the tv and the sonos move connected by wifi you could have them both working together for movies etc by using the app Sonos.  It helps sync both speaker even if they aren’t connected the same way. Hope it helps you !

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Ken_Griffiths
1 year ago
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torroContributor I
asked in Speakers

Play 3 solid white light REPAIR

Hi @ all, I got a play 3 with a solid white light. Can´t reset, tried a lot of guides, i just can´t get it to work.  powersupply is good, a replacement keypad shows the same white light…When connected to LAN, the S1 app finds something, but it won´t go through the final steps.i repaired a lot of sonos speakers, mostly powersupply issues and some amp-things in 5 gen1, so challenge accepted :-) There is a company in europe, that repairs sonos speakers. In their “successfull-repair-list” they mention the solid white light. so it can´t be THAT difficult. 🤔 Has anyone found that failure on the logic board? Many thanks in advance! PS: i know warranty is gone when the speaker is opened Greetz from Germany, Flo

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1 year ago
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ToruContributor I
asked in Advanced setups

Sonos Radio blir brutt ved oppstart av laptop

Hei, Jeg kjører Sonos Trådløst over WiFi 2, 4 Ghz som “Teknsik nett” - med andre smart Home produkter. Laptop kjøres normalt i eget WiFi nett til ordinære klienter - 5 Ghz. Det benyttes to Asus routere satt opp med AiMech, RT-AX86U - versjon: 3.0.0.4.388_20566. Teknisk nett på 2,4 Ghz kjører kun fra den ene Asus-routeren som er plassert i kjeller.Det er god dekning for alle Sonosprodukter - 12 totalt - ikke noe lag eller problem med lyd, men:Om jeg er på soverom i 2. etg. kjøkken i 1. etg, stue i 1. etg. og lytter til Sonosradio stopper denne opp i rundt 10 sekunder når jeg starter opp min laptop (5 Ghz) og så fortsetter den som normalt… Lytter jeg på musikk via Spotify har jeg ikke dette problemet. Velger jeg å benytte 2,4 Ghz på pcen har jeg heller ikke dette problemet - kobler altså til samme tekniske nettverk som Sonos benytter.Hva kan gjøres for å finne ut av årsaken til denne “pausen” under oppstart av pcen? Litt irriterende kan man si.. Jeg bruker Sonosradio - P4 Radio hele Norg

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Corry P
1 year ago
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Ross from AustraliaContributor I
asked in Home theater

No Dolby Atmos with LG Oled C2 and Arc

Hello Everyone, I have a 1 month old 65 inch LG OLED C2 TV. Today I upgraded my sound system to a Sonos Arc. I am reasonably HiFi literate but despite trying a myriad of different options recommended on this, and other forums, I cannot get the Sonos Arc to play Atmos sound. It will transmit at Stereo PCM. I have simply connected the TV to the Sonos Arc using the Sonos supplied HDMI cable. The connections are from the HDMI 2 (ARC) port on the TV to the HDMI Port on the Sonos Arc. The TV’s sound output is set to HDMI (ARC). I do receive Atmos sound on the TV (not the Sonos ARC) when I disconnect the Sonos Arc and play an Atmos featured Netflix show using the TV’s speakers. Does anyone have any suggestions or is this simply a bug in the LG software?Thank you,Ross 

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1 year ago
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alphamangoContributor I
asked in Home theater

Virgin v6 remote and Sonos

I’ve just set up my Arc, One SL speakers and sub.I’ve got the volume on the Arc working with my virgin controller, but the TV standby button is no longer working. Does anyone have a solution? Thanks

7
A
1 year ago
J
Joshua198Contributor I
asked in Controllers and Music services

Sonos system dropping to iphone since iOS 16 update

Hello all,Ever since updating to the latest stable iOS 16, I have been having a problem where my Sonos/Airplay system keeps dropping to my iPhone when all speakers are connected. I use an iOS Shortcut to automatically connect all my speakers from my iPhone. I have tried: resetting my router, resetting all speakers, removing/adding each speaker to see if one particular speaker was the culprit. I have also changed phones, and the problem persists. The speakers do not drop when some are connected and not others. This problem persists when I do not use the shortcut and manually add the speakers - system still drops.My system consists of: Sonos Arc connected to 2 Sonos Ones and a Sub, 2 IKEA Symfonisk bookshelves, 1 IKEA Symfonisk Picture Frame Speaker, 1 Sonos Roam, and 5 HomePod Minis (2 in stereo pair, another 2 in stereo pair connected via Apple TV). All connect via Airplay. The system was previously working fine.Any idea on a fix? Has anyone been experiencing anything similar? May this

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Corry P
1 year ago
J
Jay_beContributor I
asked in Components and Architectural

How to fix disconnecting system?

Rang service support last week because having changed wifi routers and set up Sonos again, whole system disconnected. Went through various steps. Got it working again. Now it’s gone again just a week later.  had previously done various factory resets etc.  any ideas (a) how to reconnect a system of 6 speakers without doing resets on all? And (b) how to stop this happening repeatedly? diagnostics report number is 158033540 many thanks!

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J
1 year ago
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MusicFanAnnapolisContributor I
asked in Controllers and Music services

Sonos and Amazon Arguing!

When I am playing Amazon music through my Sonos system it works fine for a while, but within about 30-1 hour my control on my amazon App completely goes away and Sonos takes control. So if I want to skip a song, change my artist, look up and play other songs on the Amazon App I cannot . The Sonos App usurps control. I have to shut both apps down and sometime even reboot my Android phone to have it work and gain for a little while… then it plays Amazon music for a while and Sonos takes over again. It’s incredibly frustrating!   Has anyone else had this happen? 

3
106rallye
1 year ago
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peteyj1975Contributor I
asked in Speakers

Sonos 1 Volume auto adjusts to 5

I have been using Sonos for many years.  I have a Play 1 in my office and every time I adjust the volume to level 1, 2, 3 or 4 it either auto adjusts up to level 5 or down to and mutes.  Level 5 is too loud for back ground music at work.  Why does it not stay at level 2?  I am playing spotify, if that matters.

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Airgetlam
1 year ago
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DrwebberContributor I
asked in Advanced setups

can i control My sonos when not on wifi

I have Amps controlling my speakers in my yard. 3 of them to be exact. Fire pit, BBQ, and Porch. When I’m sitting around the fire or a little further out my Wi-Fi signal weakens and I have trouble controlling Sonos from my phone. The amps are close enough to Router and speakers are hardwired so that’s not the issue. It’s simply volume, music, zone, etc.  I cannot change them because my phone struggles on the Wi-Fi. Any thoughts, ideas, apps that connect directly to Sonos? 

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melvimbe
1 year ago
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l3linkyContributor I
asked in Home theater

Mini Sub setup

Hi all, Received my mini sub this morning and I've fallen at the first hurdle, it will not connect to my Sonos system. Current setup is Beam (gen2) and two SL Ones.Plugged the sub in, solid white light. Go to the Sonos app, Settings > system > add product....and the app just cycles through the WiFi animation and doesn't find anything. I've still got the solid white light.I've looked at the WiFi, and there's no new device that shows up. So it suggests the sub isn't even finding the network?Any clues??    

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R
1 year ago
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mik999Contributor I
asked in Components and Architectural

Sonos symfonisk using sonosnet stutter and/or the sonos app can't connect

Hi,I have 3 sonos symfonisk speakers, 2 in the living room where the router is, and 1 in the kitchen. I have never been able to connect to them using WiFi so I connected one of the speakers by ethernet cable to the router to create a sonosnet. The issue I am having is that several times per week when I try to use the sonos-app to play music, it can’t connect to the speakers. I have to physically disconnect the power and connect it and wait and then the app can connect. I also have playback issues where songs are skipped, stutters or stop being played for seconds.I had this for a year now and I have never had it working properly and I am very disappointed in these products.Does anyone have any idea what can be done or is this just a waste of money?

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M
1 year ago
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Y2bradContributor I
posted in Home theater

HELP!…HD Fury Arcana + Sonos Arc = inconsistent TV audio

Set-Up: Panasonic GZ1000, Sonos Arc, Arcana, PS5, Nintendo Switch, Sony Blu-Ray UBP-700 I recently (and frankly, stupidly) bought an Arcana to pass through audio to my Sonos Arc in an effort to get full access to DTS capabilities. I was originally using a HDMI splitter for blu-ray, PS5 and Nintendo. But the Arcana didn’t like that. So now I have PS5 and Nintendo going straight to TV and Blu-ray passing through Arcana. (Bye-bye PS5 DTS) One of the benefits (loosely termed) of the Arcana is that it can relay TV sound through the port back to the Sonos. This worked in theory…but not consistently. Sometimes no audio. Sometimes only worked once i loaded up native Netflix app. If I go straight to PS5, no audio. But if I reset TV, load up Netflix, then switch to PS5 channel, I get audio. Clearly a handshake issue between the TV and the Sonos through the Arcana.  Essentially meaning I had to remove TV audio from the situation completely, and now I have TV audio going straight to the Sonos and

10
Dean22222
1 year ago
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S98765Contributor I
asked in Controllers and Music services

Unable to add music library from USB drive connected to WiFi Router

Hi,I am trying to add a music library from a USB hard drive connected to my Router but have had no success. I would like to play music from my library without leaving my PC on all of the time.I have a TP Link AX55 Router. My PC is running Windows 10 Pro. My Sonos system is running the S2 app. I have mapped the hard drive as a network drive and it shows in Windows Explorer as G (\\TPShared) (G:). I am able to browse the drive and copy files in and out through Windows Explorer.I have searched through previous posts but still don’t know if it can be done or not. Am I correct in assuming that because I am using the S2 app, it uses SMB v2 which Sonos doesn’t support yet?Any help would be greatly appreciated.Thanks

11
S
1 year ago
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ThisismybestnameContributor I
asked in Components and Architectural

playbar audio crackling and muted

Recently my Playbar and paired play 3 surround speakers have stopped working correctly when using certain apps through my Apple TV. Hulu works fine. Netflix works fine. However other apps such as Disney plus and YouTube tv play the audio distorted crackling and muted. Stranger yet is certain channels on YouTube tv the audio is fine but other channels the audio issues persist. When switching hdmi inputs to a ps5 the audio is fine. Any help would be great

7
Ken_Griffiths
1 year ago
boback
bobackContributor III
asked in Portable speakers

Sonos Roam Disconnects Bluetooth and Freezes Every Time Certain Online Videos are Played

 I like to use my Roam as a computer speaker. I have issues where Sonos bluetooth frequently disconnects. What seems to trigger the disconnection is when while listening to music on a music player or web-browser and I play a second audio stream on some web videos on any browser (usually Twitter video) all my audio mutes and Sonos freezes and becomes unresponsive. The only way to reconnect is a hard Roam reboot.The issue only happens on Windows 10 (I tested two Windows 10 computers). The issue does not happen with Sonos Move or other bluetooth devices (airpods or UE speaker), only the Sonos Roam. I was sent a new Roam by Sonos, and both the old and new Roam have the same glitch.Try to reproduce the error on Windows 10 yourself. It happens every time I play this video with another audio stream running in the background. I would say about 50% of the videos off Twitter trigger this same issue.https://twitter.com/BarackObama/status/1555221890372861952

0
boback
1 year ago
M
Monte03Contributor I
asked in Home theater

Problem integrating sub mini in existing home theater setting

Hello,I got yesterday my new sub mini and wanted to integrate it in my existing home theater setting consisting in a Playbase and 2 One SL.After setting up the sub mini to my WiFi, it downloaded an new firmware but when i tried to integrate it via the Sonos app in my exisiting setting i got an error message, when i retried it, the picture showed now 2 sub minis in my system but i still got the same error message. When i play music, the sub is not working.What can I do?Thanks for your feedbackBest regards,Marc

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M
1 year ago
K
KevTHCContributor I
asked in Controllers and Music services

Cannot link Sonos to Synology DS220+ NAS

This is the same as a closed topic, but I am having the same issue, and the solution on the original topic, that of enabling SMB1 on the NAS, is not working for me. I can connect to the share using windows (once I login using the username/password I have created specifically for that share), but Sonos is still reporting an error. It no longer reports the same error it did before I enabled SMB1 - but still an error and still making it impossible for me to use my new DS220+ for Sonos:I am running DSM 7.1-42661 Update 4, and Sonos is the older S1 setup. The not horribly informative error from Sonos is this: Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\nasnew\music\_MusicFiles” is denied. Anyone got any thoughts? It’s kinda ironic that I had to upgrade from my old DS508 because Windows deprecated SMBv1 so couldn’t access the DS508 on its not upgradable old versio

13
J
8 months ago
V
Vinny4SumContributor I
asked in Controllers and Music services

SiriusXM App not loading on Sonos "Account not found"

I have been using Sirius on my Sonos for almost 2 years. I recently moved and went back in to connect and I get the message “Account not found” when I try to login to the app on Sonos. I can login with internet and both vehicles are fine.

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Airgetlam
1 year ago
N
NYMartinContributor I
asked in Components and Architectural

Speakers don't connect at once

I have many speakers throughout my House.  When playing via Spotify and I change a song, the speakers don’t all connect at the same time and might take several seconds or longer to finally connect, even in the same room

3
Airgetlam
1 year ago
K
kirrg001Contributor I
posted in Components and Architectural

Spotify not working since couple of weeks

Spotify is massively out of sync since a couple of weeks. I remember I installed updates to both Spotify and Sonos. So there are on the latest version. Since three years it is normal that Spotify and Sonos are sometimes out of sync, but this time it is heavily broken and does not recover  I start playing a list. I press next maybe. Works. And after a few minutes the problem already appears. The song in Spotify is a wrong one. I sometimes cannot even press next anymore. Volume is buggy too When I use the Sonos app it works. I can see the correct song, next and previous works please please fix this I just took a diagnosis: 1849336499

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Ken_Griffiths
1 year ago
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bordersiiiContributor I
posted in Advanced setups

Sonos Beam not working with LG OLED eARC

My Sonos Beam started sputtering, then stopped working with my LG Oled altogether. I tried resetting the LG and the Sonos Beam several times. I called tech support for Sonos, then LG, then Sonos again.  Third time’s the charm. What we discovered, through the process of elimination, the problem was the Fire TV Cube. Not cutting it off after use led to a short circuit the whole eARC function. We disconnected the Fire TV Cube, then did a hard reset. We also did a hard reset on the LG and the Sonos, then everything worked perfectly.  For audio, on the Cube, I now use “Best sound Available” and not, “Dolby.”  My Sonos gives me Dolby for the Cube and everything is working properly. If your eARC goes out. Try resetting your Fire TV or Apple, then reset Sonos and TV. Everything should work.

2
Ken_Griffiths
1 year ago
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