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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19047 Topics

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Gman2018Avid Contributor I
posted in Portable speakers

Airplay skip stopped working over Voice AND touch. Any thoughts?

So I have a Beam, stereo pair One SLs with sub, Five, and a Roam.  All in separate rooms. I have always used Airplay 2 via my Macbook using Apple music to send to my speakers.  By swiping all the buttons on most of the speakers I can control the Airplay skipping tracks.  I can also use the new Sonos Voice control to say “Hey Sonos, Skip”  I also can pause or restart the music from the buttons.  Airplay still works just fine.  Sending to all the speakers.  I can group and everything. Suddenly, I cannot control skip at all from my speakers.  When I slide over all three buttons it gives the prompt sounds as though it skips, but it does not change tracks. When I say “Hey Sonos, skip” it gives me the sound effect prompt as though it skipped, but does NOT skip.  The odd thing is that everything else works.  I can ask “What song is playing?”  And it will correctly tell me.  The album art pops up on the app and everything works to lower volume.  But I cannot skip.  It does not allow me to skip

5
G
1 year ago
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KezAntonContributor I
asked in Components and Architectural

Sonos Amp no power light

My Sonos amp suddenly lost all power. It is two years old. The same thing happened to my 1st generation also, which lasted a lot longer than two years. I am beginning to loose confidence in Sonos. 

17
N
1 year ago
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Martynk1966Contributor I
asked in Controllers and Music services

help

HiSomehow my account has been taken over by my daughter  she has a symfonisk in her bedroom. I'm trying to set up a 2nd system with just my play 1 s but have no idea how to do it any ideas please ive tried to log in as I have a sonos account  but it won't let me Thanks

2
AjTrek1
1 year ago
J
JoachimHankaContributor I
asked in Home theater

Beam(2) with Samsung UE75 and HDMI / output switches from speaker to HDMI and back

Greetings!Beam (Gen2) ist connect to Samsung TV UE75 HDMI Arc Port (HDMI2).Beam works nicely as streaming device for music.Here’s the issue: on the TV setup, the audio output device switches every few seconds from HDMI (Beam) to the internal TV speakers, back to HDMI, back to internal…For the few seconds, when the output device is HDMI, Beam works and sounds great.Any ideas?TV and Beam are on the latest software releases. Both have been rebootet. The HDMI cable in use is the one which came with the Beam system.Thanks a lot in advance and best regards!Joachim

2
J
1 year ago
K
KosAvid Contributor I
asked in Portable speakers

Move won’t group with other speakers

Having exactly this very annoying problem with two Move’s. Suddenly - never happened before… do not know what to do….?

1
Ken_Griffiths
1 year ago
M
mosContributor I
asked in Components and Architectural

Sonos playing every song in an apple music playlist twice

My Sonos system has just started playing every song in Apple Music playlists twice before moving to the next song when I’m shuffle mode. I updated my system yesterday to version 14.8 (build 68329170), not sure if this is what caused the issue.

1
Airgetlam
1 year ago
K
KnAllen16Contributor I
asked in Components and Architectural

Not playing first 20 seconds of songs

After the latest update, my Sonos system will not play the first 20 seconds of random songs in a playlist.  And, no, they are not Sonos-created playlists; they are well-played custom playlists that never had this problem before the update.  And it’s not a problem with the songs themselves.  I can go back and start them over and they play fine.  Also, it does this regardless of the cross-fade setting.I submitted diagnostics, #1574392379.Thank you

4
Ken_Griffiths
1 year ago
C
ChrisEsContributor I
asked in Portable speakers

Setup old+new speakers. S1 & S2

I have a Play 5: Gen 1 and two Play 1’s. Just bought two Roams which are set up on the S2 app. S2 app doesn’t find any other speakers on system. S1 app finds the Play 5 fine but says the Play 1s are incompatible. When I attempt to “fix” the incompatibility the app says to download S1???The three speakers were working fine on the S1 app before I downloaded S2.      

3
Ken_Griffiths
1 year ago
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wmanisContributor I
asked in Components and Architectural

SirriusXM and Sonos continue to be a problem

I am beyond frustrated with this issue and its been on going from what I can se in the forums.  I tried everything from using Sonos support, deleting accounts and readding them.  I cant get Sirrius to be stable for the life of me.  I have gotten all the error messages and have dozens of screen shots.  For Example: Unable to play 60 Outlaw Country - the song is not encoded correctly  Sirrius XM unable to connectUnable to play Unsupported digital rights management system.I have Sirrius Platinum and my system is set up correctly given I can play Apple, Amazon, Pandora and all the other services.  And Sirrius use to work without an issue. I’ve called support a few months back and we changed the network channel.  I actually bought an updated router and have plenty of bandwidth.  It’s just not stable.  I see other have had this issue and it goes way back and I’ve tried everything on one answered thread that was supposed to fix the issue. Any ideas out there?  Thanks 

0
W
1 year ago
D
Diggers64Contributor I
asked in Portable speakers

sonos roam - caravan wifi

Help. I have a Sonos Roam - works brilliantly at home on home wifi, and I can Bluetooth my tv in my caravan.but I can’t get the roam to connect to my caravan WiFi - I have a tp link router in my caravan it would be preferable to use WiFi (connection, sync, quality)

2
D
1 year ago
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BMarshalWContributor I
asked in Portable speakers

Sonos Roam - SET UP SUCKS!

I’m a bit frustrated once again with Sonos. The setting up process for nearly every device is completely annoying. Well, the Sonos “ROAM” is the worst one yet. I bought this product for nearly $200 on the road hoping to have great sound while in my hotel room… which will be another two weeks. Got back to the hotel and come to find I CAN’T use this Bluetooth out the box. Sonos wants you to hook it up to your “private” network AT HOME. I’m not at home. I SHOULD be able to use this out of the box with blue tooth connection. It a total scam to advertise the way you do. The box should say - “can be bluetooth once connected to your home network”. I then would have saved my money.This type of run around is SO unnecessary. I’m once again SUPER frustrated at the companies policy to use what I should clearly own. The reality is, I don’t own this product until I connect back home 2,000 miles away. Any help here?

8
SarahN
1 year ago
I
iam4bucksContributor I
asked in Components and Architectural

Napster connection problem

On 6/15/22 between 7 and 10 pm I wasn’t able to connect to Napster either through browsing or showing any search results.  Tried unintalling and reinstalling with no impact.  All other music services seemed to be working fine. Apple almost always finds and appears in search results above Napster but occassionally Napster doesn’t appear to be working at all for a period of time.  This usually corrects itself.  This was rare that Napster wasn’t connecting for the entire evening which is why I tried the reinstallation.  Search of Napster & streaming on my phone was working fine during the same time period.  I actually thought that maybe Sonos had dropped Napster as a supported service but this doesn’t appear to be the case.

1
buzz
1 year ago
A
anywhereelseContributor I
asked in Speakers

"Unable to play Scala Radio - station not found"

I’m having an odd problem with the resume button not working. I mostly listen to Scala Radio on my Play:5. If I pause it, then after an interval of time (15mins or longer is my rough guess) then pressing the resume button on the speaker has no effect. Using either the desktop app or my phone’s app, hitting the ‘play’ triangle results in the error message "Unable to play Scala Radio - station not found"If i navigate through to “Sonos Favorites” then the same station starts up fine.I’ve tried resetting the speakers (ie turn off, remove from power, leave for 10 mins, plug back in) and removing Scala from my favourites - no difference.Other inputs (for example Spotify) seem to resume just fine. I mention Scala Radio in particular as they recently changed their delivery method from TuneIn to PlanetRadio - so I don’t know if that has a bearing.

2
A
1 year ago
Marione
MarioneTrending Lyricist I
asked in Portable speakers

Sonos Roam Wireless Charger is not working

If I charge my Roam directly with the USB cable it’s ok, but I’m using the wireless charger, there is just an orange blink and then the Roam does not increase the charge.Any ideas?Thank you

11
Ken_Griffiths
1 year ago
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Pablo HContributor I
posted in Advanced setups

Sonos Five surround & line in

So, I know that right now having a pair of Fives as surround for your home theater, is impossible if one of them is being used for line in.Reading some topics in this community, it’s clear that, having this option would be greatly appreciated. My question is: why is that not possible still? Sonos sells turntables sets in your website, why don’t let people use their Fives as surround as well?

3
Stanley_4
1 year ago
P
PumpkinkingContributor I
posted in Advanced setups

Can Port control power switching for non-Sonos components?

I have a Port connected to a 3rd party receiver/speaker setup, and the Port is the only audio source.  Is there a solution that will allow the Port to switch on the 120V power to the receiver (maybe somehow using the Sonos-family 12V switching capability)?  It seems not, but looking to see if anyone has thought about this.  Thanks!

4
T
1 year ago
R
RoonioContributor I
asked in Components and Architectural

Project speed button now working

I bought Pro-Ject Debut Carbon Turntable a few months ago, It was working perfectly until recently when the speed switching button stopped working properly. Instead of changing speed, now that button will simply switch the turntable off. Its incredibly frustrating as I just bought a number of 45s. I have tried everything I can think of but Im pretty clueless on this. Can anyone help? 

2
E
1 year ago
G
GrumpyDingoContributor I
asked in Home theater

Beam (Gen 2) Annoying Issues

Hi all,My setup: Beam (Gen 2 - updated to latest version) + LG OLED B7 - connection ARC.I have this soundbar for a couple days now and there are a couple of annoying issues which maybe you guys can help out, please?Issue 1: Volume goes up/down “too quickly” when using the TV remote - When I use the SONOS app, I can put the volume up or down 1 point at a time, this seems to be fine, but when I put the volume up or down using the TV remove then it seems like it goes up 2 or even 3 points at a time with a single press. EG: the volume is a bit low, then I press volume up just once and now it’s just a bit higher than I would like to. I actually had the opposite issue with my previous Bose soundbar 500 where I had to press the volume up 4 or 5 times for the volume to go up significantly.Issue 2: I’m now unable to use any Bluetooth headphones with the TV as it always defaults to the SONOS Beam! I select my Bluetooth headphones, the sound connects to the headphones for a couple of seconds and

1
G
1 year ago
A
atorreContributor I
asked in Home theater

unable to play Dolby Atmos using Sonos Arc on 2022 Samsung frame TV

I hook up the HDMI cable that came with my Sonos Arc from the soundbar to the eARC HDMI on the TV. my sound settings are set on the TV:sound output: HDMI eARC HDMI eARC Mode: AutoDigital Output Audio format: AutoDolby Atmos  Option: selectedand when I try to play Netflix content with the Dolby Atmos symbol (higher tier Netflix subscription) all I see is Dolby Multichannel PCM 5.1 on my Sonos appWhat am I missing? What else I can do? Thanks for all the help. 

4
A
1 year ago
L
lkupersmithContributor I
asked in Home theater

One SL rears - gurgling sound

Lately my rear surround speakers (Sonos One SL’s) start making a gurgling or bubbling sound (it's hard to describe) after watching TV for a few hours. I have a Sonos Arc connected via Ethernet cable, and my Sub and the One SLs use Wi-Fi.Either unplugging the two One’s or my Arc momentarily fixes the problem, but this is happening multiple times a week lately.BTW, originally my Arc was using Wi-Fi also, but I recently changed to Ethernet to see if it helped.The Arc has a Static address in my router, the rest of the system use dynamic IPs, but they never change. The speakers are in the same room as the router (Asus AX86U). I’ve changed the SonosNet Channel to 1 which is the furthest from my router’s signal. The audio comes from the HDMI ARC of a Sony XBR-75X900E. Has anyone else experienced this or have suggestions to fix?

6
Corry P
1 year ago
G
Gehmjc21Contributor I
asked in Advanced setups

Sonos Amp: S2 & outdoor projector

Good evening, Last month I installed the Sonos Amp with two outdoor speakers on the back patio. The Amp is in our pool house and we enjoying streaming music with the S2 app.  I'd like to set up an outdoor projector so the kids can watch movies, and ideally have the sound play through the speakers (S2 app)?  From my research I'm hearing that I need a projector with HDMI arc?  If this is the case I cannot find an outdoor projector with this option.  Any thoughts?  I have a Samsung Note 11 for a phone.  My hope was to stream Netflix, Disney, Amazon Prime Video and have all the audio play on the speakers.  I appreciate the help and feedback!

2
G
1 year ago
A
achanceswContributor I
asked in Speakers

Play 3 recognized by S1 but not S2

I have it plugged into my router via ethernet I’m sure the firmware is out of date.I tried resettingany thoughts? 

2
Airgetlam
1 year ago
S
SimonbdcContributor I
asked in Components and Architectural

why is the sonos/spotify link still so unreliable??

Keep dropping link to Spotify, speakers of older type won’t connect, but If grouped with newer speakers - move for instance - will work, but then drop the link again after varying playback times.  excellent broadband connection, strong Wi-Fi, all systems up to date come on Sonos, do better! great speakers, awful software. 

2
Airgetlam
1 year ago
F
felix_yContributor I
posted in Home theater

Stereo PCM only from eARC with PS5

I only get Stereo PCM with a Hisense 65u8gI currently have 2 symphsonik and a Beam gen 2.My roku ultra gets dolby atmos on a different input so I do think there’s something fishy with the PS5 not detecting the EDID setup? What I am expecting is Multichannel PCM via eARC.Any hints guys on how to get multichannel PCM going via eARC?

5
G
1 year ago
B
BrianRContributor I
asked in Components and Architectural

Site will not let me use the 15% price reduction

website (https://www.sonos.com/en-gb/shop) crashes every time I try to shop with message "Application error: a client-side exception has occurred (see the browser console for more information)."(https://www.sonos.com/en-us/shop) does not appear to have the same problem. But I need to purchase in GBP as I live in England.

6
Airgetlam
1 year ago
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