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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19052 Topics

bockersjv
bockersjvLocal Superstar
posted in Controllers and Music services

Room keeps renaming to Dining Room

Odd issue. Having terrible problems with Trueplay in my Cabin (will feature in a future thread) so reset the Two play 5s and Sub. Added them as Cabin, but for some reason the room name keeps changing to Dining room.  Very strange. Change them to Cabin and a few days later they change back.  Diagnostic 1191341600Anyone else experienced this.

10
controlav
1 year ago
J
jacheeContributor I
asked in Speakers

Sonos Five and Google Home

If connected to wi-fi, is the Sonos Five identifiable by Google Home?  Can it be added to a Google Home speaker group?  What about the Sub?

3
J
1 year ago
K
KD smithContributor I
asked in Speakers

Sonos One wont connect/play

Hi!5 of my sonos speakers are set up and working fine on my new router.  However, 2 of my sonos speakers wont connect. I keep getting an message saying product not found.  Ive done a hard reset, connected it via ethernet and even called tech support.  I’m so discouraged. 

3
Airgetlam
6 months ago
K
kmiporterContributor I
posted in Speakers

Speaker Groups

Hi,  I am looking to purchase 2 in-ceiling mounted speakers and amp + Sonos Beam + Era100.Can I set up a Group that includes the ceiling speakers and Era 100 and another group that may include the Sonos Beam and In-Celing Speakers  

5
buzz
6 months ago
J
JamesVContributor I
asked in Portable speakers

Sonos Roam not grouping with Sonos One

I have just purchased a Sonos roam and am trying to group with the play/pause button method, it worked fine when we first got the roam but isn’t now. When I hold down the play/pause button I hear two tones, and then it immediately swaps the audio to the one rather than grouping them. If I try to let go before the second tone the music just pauses. Not sure what’s going on here, any advice? 

1
Corry P
2 years ago
R
RLBContributor I
asked in Controllers and Music services

Search Pocketcasts music service in Sonos app not working

I just added Pocketcasts as a music service within Sonos. I subscribe to a couple of podcasts and they show up when I navigate to Pocketcasts via the music service menu. But those podcasts don’t appear when I use the Sonos search functionality. Sonos searches for podcasts within my other music services (Amazon, Stitcher etc) but doesn’t show any results for Pocketcasts. I’ve tried removing and re-adding Pocketcasts. Is this a known issue?

1
controlav
1 year ago
S
Sean69Trending Lyricist I
asked in Components and Architectural

sound messed up on certain programs

Hi all i wonder if anyone could help, my knowledge isn’t great regards this stuff to be honest so I’ll try my best to explain the problem.it started (well I say it started when I done this but it’s more like when we noticed it so I don’t think it would of made any difference) I recently changed my Netgear Nighthawk router for a TP-Link Deco X20 mesh WiFi to help improve WiFi everywhere but it’s been a headache since I done this but I’m getting there with it. So I’ve had to reconnect all the sonos stuff we have to either S1 or S2 (a pain in itself) my lounge was connected via a Beam (Ethernet) plus Sub and 2 X surrounds (Play 1s) but since I reconnected the lounge it wouldn’t connect to the beam via Ethernet (very strange) so I connected them all via WiFi. Anyways most of the channels/programs sound correct how ever we have come across a program called (Zoe’s Extraordinary Play list) (not my thing I should add LOL) anyways when this is on the main sound comes from the Left surround soun

13
S
2 years ago
S
simonsensterContributor I
asked in Speakers

Not able to connect other Sonos speakers to wired Sonos

Hi, I have a Sonos Play:5 (Gen2) in the kitchen which I have connected to LAN. Then I have a Soundbar, a sub and two One in the living room as a surround system.As I understand, it should be possible to get other Sonos units to connect to a wired Sonos unit, but this seems not to be working with my system. I have tried to switch everything off, even the router, but the livingroom system wont connect to the wired unit.Any advice from anyone?Thank you. Moderator edit: changed “Sonos 5” to “Sonos Play:5 (Gen2)” for clarity.

11
Stanley_4
1 year ago
V
Vinny4SumContributor I
asked in Controllers and Music services

SiriusXM App not loading on Sonos "Account not found"

I have been using Sirius on my Sonos for almost 2 years. I recently moved and went back in to connect and I get the message “Account not found” when I try to login to the app on Sonos. I can login with internet and both vehicles are fine.

1
Airgetlam
1 year ago
N
N_StuContributor I
asked in Controllers and Music services

Unable to access NAS Music Library from Some Sonos Devices

I am running an S1 system on a new Studio Mac and my music library is on a Synology DS 1522+ Nas.  I have enabled SMB1 and NTLMV1 and used a separate login to the NAS just for the Sonos.  However, I have two ZPs, a Connect and Connect AMP that can not play music from the library.  The message is access denied.  However, I have a Play 3 that works, a One SL that access the library just fine.  I also have a newer Sonos Port (running in S1) mode that also can access the library.  Note that the devices that can’t access the library can stream my music services on Sonos just fine.  I have checked my logs and firewalls and do not see any issues of blocking the IPs of these devices or anything else.   Any help is appreciated!  Stu

5
O
3 months ago
G
GwarnerContributor I
posted in Controllers and Music services

Sonos Android App very slow to connect since adding Roam recently

Recently I bought a Roam, which I like a lot. However, since then, when the Roam is off or absent,  the Sonos App on my Samsung Tab S8 tablet has started spuriously displaying the message  that my “device needs to be on the same network as speaker, Let’s Fix it”, when it is on the correct wifi network.If I wait for about 1 ½ to 2 minutes, this message goes away and the app functions properly without further action on my part. Since  I usually use the tablet to control my Sonos system, this is very inconvenient. The app does work fine on my Android phone, but for various reasons, this is not a satisfactory solution. Also, m wife has a Samsung Tab S7Plus tablet, and often sees the same problem. Again, it doesn’t happen on her Samsung phone, either.It looks as if the app is confused when it cannot find the Roam, and expresses that by falsely acting as if it is on the wrong network for a couple of minutes, before coming to its senses.Has anyone else seen this, is it a known issue, or what?

7
Ken_Griffiths
8 months ago
D
Dav3dukAvid Contributor I
asked in Components and Architectural

Wireless line in/ HDMI for Sonos Amp

Hi there, I have a Sonos Amp and Outdoor speaker setup. The Amp is in a lift space, and not that accessible. Everything works great through the Sonos app.I would like the option to play music through line in, without hardwiring to the Amp. I've seen a wireless transmitter (the type used for Subs/ surrounds) and wondered whether this would work?One receiver plugged into the Amp and the transmitter plugged into an iPad, for example?Any support or other ideas would be appreciated.The real desire is to play videos from YouTube through the Sonos speakers with no lag.Thanks,David.

3
D
10 months ago
J
JrusselapollardContributor I
posted in Components and Architectural

playbar disappears from app control

Hi.My Playbar keeps disappearing from the s2 app.when I reboot the playbar by power cycling it will reappear then drop again after an hour or two.also my sonos one surrounds will not connect to the playbar. I submitted this diagnostic report 1021399668.any ideas?  

4
controlav
2 years ago
R
Rich21044Contributor I
asked in Home theater

Beam 2, TV sound resets in app

Sonos Beam Gen 2 (+Sub Mini + 2x Play 3 satellites)  + Samsung The Frame (2019)Occasionally (once a month / 6weeks or so) the Beam drops the TV signal coming via HDMI and it will not reconnect. The main manifestation is that in the Sonos App (Android), I can select TV as the input source, the app shows "TV", it connects and I can hear audio, then a couple of seconds later, with no input from me, the app shows "no audio source" and I no audio is heard from the TV. I can hit TV as many times as you like and the same behaviour is observed. I have tried rebooting the entire system (the sockets are in the wall and not reachable without removing the TV so rebooting requires killing the power to the entire room from the main fuse board). There are no firmware updates for the TV, Audio output is set to PCM.The Beam shows a solid white light but it flashes amber if I press the play/pause button.Please help sort this one out...it's incredibly frustrating as I can't even revert to TV speakers as

4
R
4 months ago
S
SchristopherContributor I
asked in Home theater

When will sonos allow 4 surrounds without having to create "stereo only" devices

I have a ARC, Sub, two One SL, and just picked up 2 Era 100s. I didn't realize that you can't add more than 2 surrounds when I purchased the Era 100s. The idea was the create 7.1 surround here which I guess is only truly achievable buy purchasing the Era 300s. But the price tag on those is insane for two of them. As a work around I have the SL ones now configured as stereo only and the Era 100s are now my surrounds. I can get the stereo only pair to play along with the setup but it's super annoying to have to use this work around. When will we get an update to enable 4 surround speakers without having to do this work around? If I had known about this earlier I wouldn't have purchased the additional units. They also can't be controlled with the same remote unless you purchase a third party remote to control them at the same time or manage the sound directly through the app. So everything I turn the TV on I have to manually group the additional stereo only speakers to the rest of the sys

2
Stanley_4
8 months ago
N
Noob76Contributor I
asked in Home theater

Samsung q60c + Sonos Arc + Apple tv 4k

Hello,I am not getting Dolby Atmos if I play shows or movies through Apple tv 4k(I am only getting dolby digital 5.1). If I play them via TV app(like netflix or hbo max)it works just fine. Sonos app show atmos. Where could be the problem(also in apple tv i cannot select atmos anywhere) and i am running tvos 17.2. Tv model is Samsung q60c

5
G
3 months ago
L
LuorvoContributor I
asked in Components and Architectural

Lav og dårlig lyd platespiller + Sonos Port

Kjøpte Sonos port i går for å kunne spille vinyl på platespiller til Sonos Ikea symfonisk lampehøytalere. Elendig lyd. Hvordan kan jeg få høyere og bedre lyd? Har satt full volumstyrke i appen, men det hjelper ikke. Kun platespiller som er koblet til porten.  Moderator edit:Google Translate-Bought the Sonos port yesterday to be able to play vinyl on the record player for the Sonos Ikea symphonic lamp speakers. Lousy sound. How can I get louder and better sound? Have set full volume in the app, but it doesn't help. Only the turntable connected to the port.

3
L
10 months ago
Fragments Of
Fragments OfAvid Contributor I
asked in Controllers and Music services

Sonos 14.18.1 - iOS no localization function & problem with the local library

Hello Everyone,I need your help, since the 14.18.1 update, the localization function in the Sonos app on iOS is missing.Since this last update, I have a lot of problem with my local library on my WD My Cloud EX2 Ultra.Sometimes this library disappears and I must to update manually the library in the Sonos app. I have no modified the initial configuration but the problems are there.Thank you forward for your time and kind regards.

8
Fragments Of
1 year ago
J
JonK9Contributor I
asked in Speakers

Era 100

Why is it when you move the era 100 speakers to get a better sound experience its extremely difficult to get the speakers connected back with the Sonos App?  When i go inside my router I can clearly see my speakers connect back to the wifi. 

6
Stanley_4
8 months ago
Z
zackydContributor I
asked in Advanced setups

Audio interface connection

Hi!I am currently spec’ing out a wireless system that meets some slightly odd standards and curious if Sonos can meet these needs. I am working with spatialized audio that is not packaged in the standard formats and is sent via separate outputs.I am looking to send 8-16 induvial mono outputs from an audio interface to corresponding Sonos speakers. In short.. is there a way to send multiple inputs to a Sonos system? Or is there a route that would enable me to use a Sonos system in this way?  

6
buzz
8 months ago
J
jojomomoContributor I
asked in Speakers

Switching b/t home theater and stereo (turntable) setup

We’ve got a Beam gen 1 and two Era 100s set up in surround right now. We’ve also got an Audio Technica turntable that could connect to one of the Eras through bluetooth or the line-in, but they are disabled in surround sound mode. The only option seems to be setting up the Eras as a stereo pair *every time* we want to play the turntable and then grouping them back with the beam *every time* we want to watch the TV. It’s such a lot of bother to do this every time, and if we want Trueplay calibration we have to set it up like new *every time*. It’s this or buy a massively expensive Port unit.Is this really the reality? Am I missing something? Can Sonos not streamline the switch to some degree? At least remember the Trueplay calibrations for each setting? 

4
ratty
6 months ago
C
C SPENCEContributor I
posted in Components and Architectural

ROAM SPEAKER DOES NOT WORK

I just received my new Roam speaker and I have to say this was a horrible purchase and experience.  I run two SONOS systems at two different homes approximately 20 Sonos speakers in all.  One home is an older Sonos system running on S1 and the Roam is on the other house which operates S2 with S2 compatible devices.  The speaker will not always connect and when it does it connects for 20 seconds and then shuts off. Upon researching the issue online this is a known problem with the Roam.  So disappointing.  I have looked on many discussion boards and the reviews are the same.  What a disappointment.  I will be posting additional posts regarding this issue and my unfortunate experience.  I have followed all of the instructions for resetting, restarting, uninstalling and reinstalling with no luck.  I would not recommend purchasing this product.

9
Ken_Griffiths
2 years ago
H
hcuk94Contributor I
posted in Advanced setups

Analogue Source through Sonos Port as Network Audio Stream

I have a record player connected to a Sonos Port as an input, so I can listen to the Port as a media source on any Sonos in the house.However, if possible I would like to also use the Sonos Port as a source on my PC, using VLC for example.Is there any open network stream on the Port which I might be able to use in this fashion? I’m not sure how the other Sonos devices stream from the Port, but if for example there is an HTTP stream URL I could use, that would be ideal.TIA

9
H
2 years ago
H
hcb007Contributor I
posted in Components and Architectural

OS X Sonos S1 App hangs on index library

The S1 controller app on OS X (M1 processor) hangs when I use it to initiate indexing the music library. The sonos devises connect to a Boost which indexes the music library on a NAS (both are wired to the same local network).If I use an S1 app on my phone the reindex works fine.The problem just appears to be with the latest S1 software running on OS X Monterey with an M1 processor.

3
Airgetlam
2 years ago
B
Btho1976Contributor I
posted in Home theater

playbar loses wifi

I have had my Playbar for over eight years. Starting the last few months my playbar stops working and shows a “wrench” on the app. Only fix is to unplug the bar and power cycle it back to life.  It then starts working again.   Nothing happening with my router (playbar is plugged into internet by Ethernet).  Help wife hates troubleshoot electronics while I’m gone. 

7
B
5 months ago
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