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playbar disappears from app control

  • January 31, 2022
  • 4 replies
  • 147 views

Hi.

My Playbar keeps disappearing from the s2 app.

when I reboot the playbar by power cycling it will reappear then drop again after an hour or two.

also my sonos one surrounds will not connect to the playbar.

 

I submitted this diagnostic report 1021399668.

any ideas?
 

 

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4 replies

Ken_Griffiths

How is the Playbar connecting to the LAN - is it via your WiFi, SonosNet or wired. If it’s the latter then check it’s cable. If over wireless then perhaps try a different WiFi/SonosNet channel to see if that perhaps makes any difference.


  • Author
  • Contributor I
  • January 31, 2022

It’s over wifi


Ken_Griffiths

It’s over wifi

Maybe just see what happens when you change your router’s 2.4Ghz WiFi channel - try a non-overlapping channel (1, 6 or 11) and if your router allows, set the channel-width to 20MHz only and see if that stops the dropouts.


controlav
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  • Lead Maestro
  • February 1, 2022

What router?