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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20637 Topics

H
hros10Contributor I
asked in Advanced setups

connecting Sonos Ray to a TV without an optical output

Hi,I’ve seen a similar question with a suggestion of using an hdmi-to-optical adapterthe relevant pages from my tv manual: pg1, pg2, pg3 Are there any downsides to using an hdmi-to-optical adapter? latency issues? sound quality issues? Is there a recommended converter, or anything I should be aware about in the specs or just buy the cheapest converter?Lastly, the need for complex connections got me rethinking the suitability of Ray. The TV in question is in the kitchen and is not used for viewing movies, but only broadcast tv (mostly news). The TV internal speakers seem adequate, and I have a couple of Sonos One SL in the kitchen for music.My plan was to connect the Ray to the TV and move the One SL that is next to the TV to a room that does not have a Sonos speaker. This way listening to music in the kitchen would be with the Ray and the One SL, and the TV’s sound would be enhanced.Since the connection to the TV is going to be complicated, I think it would be easier (and slightly chea

11
Airgetlam
1 year ago
S
SarahJJContributor I
asked in Home theater

pair Ray and paired Play 1s

How do I group Ray and paired Sonos 1s

3
S
1 year ago
T
Tipsy TinkContributor I
asked in Home theater

new OLED tv (OLED55CS6LA) connected to beam gen 2 showing pcm

Hi all. Have read so many articles on here but I’m still lost.just picked up my new OLED LG tv (55CS6LA). The tv shows it’s connected to Dolby audio, but upon streaming Winter Soldier (Dolby) on Disney+ it is barely audible on rear speakers (but they are obviously connected) and showing stereo pcm on the app. Doesn’t make any difference whether I stream direct on tv app, or on the fire stick. suggestions much appreciated!!TT

2
T
1 year ago
M
MG 5Contributor I
posted in Home theater

Sub gen 3 - news broadcasts !

I have recently purchased a sub gen 3 - sounds very good ! The only issue I have is when there is a news broadcast ! The voices have like a background wind  wooshing sound (sorry the best way I can describe it !) Has anyone experienced similar issues - or know how to rectify it ?

4
M
1 year ago
U
UKTreoFanCollaborator II
asked in Components and Architectural

Will a Sonos Boost act as a network switch?

Hello,I’m about to lose one of the 4 ports on the back of my (BT SmartHub2) Router (it’s the LAN port and I’m about to get FTTP).I note that the Sonos Boost that I have has 2 Ethernet ports. It is currently, of course, hard-wired to one of the ports on the Router.Can I therefore plug another of my devices, that is currently also hardwired into the Router, into the unused port on the Boost and it will act as a switch to route that device’s traffic to/from the Router.

5
U
1 year ago
S
skyakContributor I
posted in Controllers and Music services

S1 Will Not Update

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2Thank you.

18
Airgetlam
1 year ago
L
LmhostContributor II
asked in Home theater

dolby digital 5.1

Good evening to allI have a sonos beam gen 1 and two sonos oneI have configured my sound output in d'OL y digital on my Tv On the sonos application I see dolby digital 5.1 audio input, despite all my surround speakers (sonos one) does not work no sound comes out of these speakersI have also increased the sound on round from the app Thank you for your help

7
G
1 year ago
N
nashieAvid Contributor I
asked in Controllers and Music services

MacOS won't let me update Sonos controller

Hi,I’ve got an M1 iMac and M1 Macbook Pro running Ventura and neither one will let me update the Sonos controller. The controller prompts me to update it, it downloads, starts installing and then fails.  Anyone having this problem?

5
Airgetlam
1 year ago
S
SmontyContributor I
asked in Home theater

Sky Q & Sonos Arc not playing audio

Hii just bought an Arc connected via HDMI to my Panasonic ARC port and can only get audio if I choose audio output Normal not any of the Dolby options.  TV source is a 2TB sky Q box that is rated to play Dolby options As anyone got a solution please????

4
S
1 year ago
S
SwandyvContributor I
asked in Home theater

music

Music stops playing and goes back to tv sound for no reason

2
Jamie A
1 year ago
D
Dimitris LavdasContributor I
asked in Home theater

Sonos Beam Gen 2 cannot get very loud on spotify application

Hello everyone, when I play a song through Spotify application from Sony smart tv, the sound is perfect and can go very loud if you want, but when I play a song from Spotify application on phone or from Spotify app inside Sonos application, the sound from Sonos beam cannot get very loud at all..

2
D
1 year ago
Q
QwePoiContributor I
asked in Controllers and Music services

Can only select closest Sonos to Phone when playing music.

Hi All,I use the Sonos app to play music. But I have a frustrating issue I am hoping you can help with.If I am in the kitchen, and select some music to play, it will play on the kitchen speaker. From here I can choose to play in the living room also (which is next to kitchen).If I walk into the living room. And choose to extend the music playing into the living room, it doesn’t show me the option for the kitchen, and therefore I lose the ability to joint control the two rooms.Does anyone else experience this?

3
controlav
1 year ago
E
EnokContributor I
asked in Controllers and Music services

Pocketcasts not working again

Same behaviour as observed before.”Unable to browse music”

3
Corry P
1 year ago
K
KinkingContributor I
asked in Speakers

Can’t connect Sonos 5 to amp

Any idea why I can’t connect my Sonos 5 and amp? I have a turntable with line in to amp, it will play on all my Sonos speakers apart from the Sonos 5. All other speakers will connect to the Sonos 5, for example I can play the tv through Sonos 5. But just can’t get the amp and 5 to work together. I have factory reset everything and created a brand new home network, but still can’t get the two products to work together. Any suggestions would be welcome…

2
Corry P
1 year ago
G
GedNzContributor I
asked in Advanced setups

2 sonos systems on one account

Hoping someone can help me here. I have a two level home with an apartment downstairs. they are on separate wifi networks. I have added devices downstairs to that network. Can I now create a system on the upstairs network and add devices to that  All under my one user account. Got me stumped, when I go upstairs and connect to  new network It tells me my system and phone are on different networks.  Which is correct!So how do I create new system for upstairs?ThanksGed

9
Corry P
1 year ago
S
SomewhereincaContributor I
asked in Home theater

Sonos Arc randomly turned off snd wont turn on

My Sonos arc has always worked fine and volume controlled by all remotes. I paused a show for a moment and when I returned the sonos arc was off and I am unable to even turn it on (get a light of any sort) again. 

2
Airgetlam
1 year ago
M
Michael-RContributor II
posted in Controllers and Music services

Sonos Controller for AmigaOS & MorphOS

Do you happen to remember Amiga computers? I grew up with one and that way got introduced into the world of multimedia, even before that word existed.There actually still is a small but vital community around that system und there are even modern variants of the original AmigaOS 3, called AmigaOS 4 and MorphOS, both running on PPC hardware.Out of passion for AmigaOS and its successors, I wrote a Sonos Controller for these OSes. It even works with AmigaOS 3.x running on 68k processors, but a fast one is highly recommended (040, 060 or with a vampire accelerator).The feature set is not 100% complete (yet), but the most vital functions are all there.Best of all: it’s totally free. Donations are welcome but absolutely voluntary.Download links can be found here: https://mrupp.ch/Enjoy!Michael

4
M
1 year ago
N
NiwriContributor I
asked in Home theater

turn Beam off/on

How do I turn Beam off or on?  Want to compare sound quality of TV compared to Beam. 

1
jgatie
1 year ago
F
FMAContributor I
asked in Advanced setups

trueplay unbalances the sound to the left

Hello,I have a problem with the trueplay function. I have 2 sonos play 5 gen2 in stereo and when I activate the trueplay, the sound volume is unbalanced towards the left. I have redone several calibrations. Separate the stereo. Nothing works. By deactivating trueplay everything is back to normal except the sound quality.... I have read that other users had the same problem. Any solutions to come? sincerelly

2
Ken_Griffiths
1 year ago
J
jottiContributor I
asked in Controllers and Music services

Delay when pausing/unpausing content

Hey guys, first post here, I bought my first Sonos product last week (Sonos Beam G2) and I’m loving it since then. But I’m having a little issue when I’m watching content on the streaming apps (D+, Netflix) of my tv (LG C2). The thing is, when I put Digital Sound Out to “Passthrough” I get a 2-3 seconds delay when pausing and unpausing movies/series, on DV, HDR and regular 4K content. When I unpause, the video starts and the sound takes a few seconds, and when unpausing the same, the video stops but sounds keeps playing. When I try, for example, Youtube videos, it doesnt happen, it pauses and unpauses fluidly without delay. The “solution” I found to avoid the delay is to put Digital Sound Out to “Automatic” but it loses a lot of sound quality.  If someone can help me why this happens on streaming platforms and why on Passthrough setting, or help me fix it, would be so thankful Sorry if my English is not perfect, not my main language, thank you in advance!

6
J
1 year ago
C
caroljankinsContributor I
posted in Speakers

bad experience Sonos

I bought a new Play 5 gen 2 in December 2019 with the idea that if I loved it, I would buy a second right away—I wanted stereo. I did love it and but almost immediately Sonos discontinued the model I had just bought, and the new 5 was designed not to pair with the Play 5 gen 2. I called and I wrote Sonos asking to return the unit so I could upgrade. They offered me a 15% credit instead. Sonos wouldn’t stand behind their sale and I was stuck. Then this week, two and a half years later I received a survey from Sonos. I told them what had happened and they set up a call. They never called. So I called them and after 40 minutes on hold they escalated the issue. All for naught, they just offered the 15% again. Sonos wasted my time and money.

3
melvimbe
1 year ago
D
dbuttrickContributor II
asked in Controllers and Music services

Simplify my morning process with two dynamic playlists

Every morning I do this to get music going:I add a playlist from my music server to the queue on my Move. Then I add the ‘My Supermix’ playlist from youtube to the same queue.I shuffle the contents, and press play.Is there an easier way to do this? Both playlists are dynamic.Can I create a Sonos playlist that contains a reference to the playlist on my music server, and a reference to the Youtube ‘My Supermix’, so that all I have to do is open that playlist, shuffle it and press play?Thanks!PS - I realize this is an insanely first world problem to be having. In my defense, it’s taken me quite some time to get my environment working this well.David

3
melvimbe
1 year ago
G
goldenpondContributor I
asked in Home theater

Sonos ARC sound bar keep disconnecting from Samsung TV After TV is turned off

I've recently purchased a Sonos Arc and installed . I did this by simply connecting the arc to my TV via HDMI arc. The setup is pretty straight forward.  However, after turning the television into standby mode (off), it disconnects from the Sonos arc and I have to reconnect it all over again.There are many users reporting the same issue. SOme people came up some solutions, such as unplug chromcast, changing some settings etc. I have tried everything other people suggested. So far nothing has worked for me, very frustrating. Any suggestions?  I will call technical support tomorrow. If the problem cannot solved,, I will return the product.

14
G
1 year ago
C
ctfeherContributor I
asked in Controllers and Music services

Itunes access

I don't use Apple Music, but I have a lot of songs purchased through iTunes. Can Sonos 2 access my iTunes purchases directly, or am I required to stream from my phone?

3
Jamie A
1 year ago
S
ShayEdContributor I
asked in Speakers

Connecting Sonos 5 to Denon AVR

I realize I am odd in that I do NOT enjoy using my I phone to control all functions of my two Sonos 5 speakers.  If I receive a phone call, just turning down volume is a pain. If the phone is locked, going through facial recognition or entering a password, then scrolling to find the app just to turn down the volume is ridiculous. I just purchased a Denon AVR.  I did not want the video part, but could not find just audio. My goal is to connect a CD player and use the receiver with my Sonos 5 speakers.  Do I need even more equipment or can I use an RCA and connect a Sonos 5 to one of the INPUT ports (like the one for a turntable) on the receiver?  Obviously none of the speaker ports work with Sonos.I am an old audiophile.  I love the sound of Sonos 5, but want a work around to using my I phone as the remote.

3
Corry P
1 year ago
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