Contributor I

playbar loses wifi

7 replies
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I have had my Playbar for over eight years. Starting the last few months my playbar stops working and shows a “wrench” on the app. Only fix is to unplug the bar and power cycle it back to life. It then starts working again. Nothing happening with my router (playbar is plugged into internet by Ethernet). Help wife hates troubleshoot electronics while I’m gone.

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Airgetlam

Next time it regains connection, submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it. They should be able, I’d think, to see if there’s a failure in the electronics, or just a simple IP address issue.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

If it turns out to be a simple IP address issue, caused by your router, then merely unplug the Sonos device from power, then reboot your router. Once the router has had time to reload, plug back in your Sonos.

Bruce

B

Btho1976Author

Contributor I

Thank you. I will. But always seems to happen when I’m not at home so all I can do is talk my wife through the power cycle.

Bruce

106rallye

She could make a diagnostic after the power cycle: https://support.sonos.com/en-us/search?q=diagnostic

buzz

Grand Maestro

Perhaps you could create written instructions -- for emergency use.

B

Btho1976Author

Contributor I

Wonderful idea. But….again the problem happens at odd times. A working list of instructions might help. I placed my Sonos devices on Allocated IPs, which I saw in posts about this problem five years ago. Hoping it fixes the problem.