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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20402 Topics

C
CubbiemanContributor I
posted in Home theater

Hooking up outdoor speaker to my amp that is already hooked up to my ARC

I just installed a outdoor speaker and they hook it up to my amp that controls my upstairs speakers.  I have a amp the runs my downstairs, but I also have a ARC.  Is there a way I can move the outdoor speaker to work on the downstairs amp and run different music outside and also upstairs, while still using my arc (since that is connected direct with the TV).

6
C
2 years ago
bchertov
bchertovAvid Contributor I
asked in Portable speakers

Safe to use Sonos Move Charging Base in protected exterior application?

I would love to mount my Sonos Moves to the ceiling of my covered porch, about 1.5 feet in from the edge. I’m pretty confident it would not get wet or sun exposure. It might get a light freeze (27 degrees) on occasion. I see the Sonos Move Charging Base is designed for indoor use only. Is this protected exterior application safe to use the charging base? Would it be any better/safer to use PD Charger and USB-C cord? Would a light freeze harm the speaker? 

2
buzz
1 year ago
F
fruvosContributor II
asked in Components and Architectural

Has my Connect met its demise?

Having run solidly for years, my Connect has started showing a flashing white light out of nowhere. So far as I am aware there has been no update applied to it - in fact the unit hasn’t been touched in months. The unit is connected via a wired connection, although when troubleshooting I have also tried connecting it via wireless. The Connect disappears from the controller altogether, or drops when playing back after a few minutes, at which point the light starts flashing white again (or sometimes more of a fast flicker)What’s the setup?In the (physical) room in question I have a Connect which is connected to my turntable, and two Play:1s in a stereo pair. The Connect is hardwired to the network, and the Play:1s using wireless. My turntable is connected to the line in on the Connect.What have I tried?Replaced the ethernet cable in use on the Connect Swapped the ethernet port on the Connect Switched the connect to use WiFi Factory reset the Connect Switched one of the Play:1s to be wired

2
F
3 years ago
P
PurvisContributor I
asked in Components and Architectural

connect amp lowers volume after trying to increase it

The light is also flashing orange

1
Rowena B.
3 years ago
S
surenpuliContributor I
asked in Home theater

Sub Gen 3 not connecting to Arc.

Hi, i was able to add the Sub Gen 3 product, but when i try to connect it to the Arc it doesnt connect. it shows up under the Arc product list and i see an option to remove sub, but just not able to get it connect it to the Arc and make it play or work. Please help 😔

1
Airgetlam
3 years ago
Mitchell Kivits
Mitchell KivitsContributor II
asked in Components and Architectural

latest update

After the latest update today I can not end a session started from Spotify. On one of my speakers it reads session started from Spotify. I used to be able to click on the speaker and then click end session started from Spotify. Now when I click the speaker it simply goes to Spotify app. 

4
Mitchell Kivits
2 years ago
D
doug.riemanContributor I
asked in Components and Architectural

Speakers won't stay in group

I have a sonos one, beam, port, and move.  Created one group, called it “all” and initially everything worked beautifully.  But recently, it almost never works that all play.  I can get two to play together and then turn off others and then the other two may play together.  Really frustrated.  Help!

1
Ken_Griffiths
1 year ago
I
ilovejazzmusicContributor I
asked in Home theater

Use one of my speakers on its own, even though it's paired

Hello!I have a Beam and two 3s. They are combined and appear as Living Room. They sound great.Sometimes, though, I might want to stream music through one of the 3s on its own. Can I do that? Can I define it as its own entity and leave it as part of the group?Thanks!Nik

6
J
3 years ago
E
Eric&GContributor I
posted in Controllers and Music services

Missing tracks from playlists

I know that this has probably been covered off on here many times but I struggle to find the answer. I have created playlists within the Sonos app by adding favourite tracks from Apple Music. For months everything is fine and now many of the tracks are not able to be played. There are a number of different messages including “no longer available”, “cannot be found” etc. The artwork has disappeared beside each of these tracks. Don’t ant to have to add them all again. Am i missing something??

4
106rallye
3 years ago
J
JamoahContributor I
asked in Components and Architectural

Unable to Connect Device Sonos one

We keep getting an error message saying that we are “unable to connect devices. Try again later.” We have a Sonos arc, a play one, two Sonos ones, and a move. The Sonos ones and the move won’t connect to any other devices in the system. They will work individually, but I’m unable to use features like “play everywhere“ or any groups. We have restarted the router and restarted all the devices as some of the forums recommend.  we also ran a diagnostic: 2083649892

3
J
2 years ago
K
KullyContributor I
posted in Home theater

playbase or arc

I have a playbase sub gen 3 and a pair of fives, and am wondering if I should up grade to the arc. My only fear is that there might be an arc gen 2 released this year which would make me suicidal. Also if I was to get the arc would it be a good idea to sell my fives and get the new era 300 for a 7.1.4 set up. The fives are good but not that great, and am guessing the era 300 is not as loud as the fives and am just buying them for atmos. I suppose what I really want to know is how good is the Sonos arc

1
jgatie
1 year ago
S
sakendrickContributor III
posted in Portable speakers

How to Connect MOVE to second WIFI

I’ve read all the other posts and none of the suggestions or documentation are working. I took my brand new Move with me on vacation and trying to connect to wifi. There’s now intermediate wifi sign in at this location. But nothing I do will see my Move. Frustrating because it’s called a MOVE and yet so difficult to move… I’ve taken my play one’s to new locations with no issue.Any suggestions? Mobile app on the wifi, I say add product, it looks and looks and looks and nothing. I try resetting the app, then when I sign in, it does the same.

2
106rallye
3 years ago
R
rsatterContributor I
posted in Controllers and Music services

Cloudflare Warp Blocking Sonos Controller for Mac Access to Service

I have started doing more with my MacBook Pro. As a result I tried to use Sonos Controller for Mac to control my Sonos Play:5 Gen 2.I have the following MacBook Pro running macOS Monterey 12.4 Sonos Contorller for Mac 14.10 (build 68330100) Play:5 Gen 2 1.13.1.9-1.2I have Cloudflare WarpVersion 2022.5.342.0 (20220616.9) Excluding the following IP Ranges 192.168.1.0/16 excluded to enable Logitech Flow a virutal KVM switch. 239.255.255.250/32 workaround proposed by Cloudflare 255.255.255.255/32 workaround proposed by Cloudflare The controller could not find the Play:5. I found a workaround proposed by Cloudflare back in June 2021 until a fix was implemented in Warp. I would have thought it was fixed after a year but no joy. When I added the 2 IP ranges Sonos Control could find the Play:5 without turnign off Warp. However the controller cannot see the contents of the services and start playing music with Warp on. In order to play for example an Apple playlist. I have to turn off Warp. T

3
J
1 year ago
N
Neal_8Contributor I
asked in Components and Architectural

Amazon Music, Spotify and radio will only play on Sonos One when in group

I have a weird problem:My Sonos One will only play Amazon Music, Spotify and radio if it’s grouped with another player. If I try to play any of these streams only on the One it errors with ‘unable to play xxxx. Unable to connect to xxxx’my system is:ZP100 (wired)ZP80 (wired)Play5 (wired)One (wireless)Any ideas why this is happening?is it something to do with the One being in a system of legacy products?

8
N
3 years ago
F
FrostyNaplesContributor I
asked in Home theater

Surrounds & Sub cut out - 14.20.1

Playbar, Sub, (2) Ones.The sub and surrounds cut out during use, random times, random durations.  Already factory reset and added system again, problem still exists.  OS 14.20.1, speakers & app.   

1
Airgetlam
1 year ago
N
NothisispatryckContributor I
asked in Home theater

not getting dolby atmos

Setup: Arc, 2 One SL, sub (gen 3), LG TV Oled65cx, PlayStation 5 I have my PS5 as my go to media source (as well as video games) and it's connected to my tv with an eArc hmdi cable. I then have the exact same cable running from the eArc port on my tv to the Arc. Whenever I watch something (like Dune on disc) I cannot get Dolby Atmos sound. Sonos app tells me I have Multichannel PCM 5.1.Dolby Atmos is enabled on Tv, Digital Sound Out is set to Pass Through, and eArc in enabled. On my PlayStation I have my audio output set to HDMI Device, HDMI type as Av Amplifier, 7.1 channels and Dolby set as a priority    

1
Ken_Griffiths
1 year ago
S
supersuakuContributor I
posted in Components and Architectural

stereo pcm on disney but dd+5.1 on netflix? xiaomi projector

hi all! i have a xiaomi projector hooked up directly to an arc, sub, two one sls, nothing else.https://www.mi.com/global/mi-laser-projector-150/specs/able to get dd+5.1 on netflix but only stereo pcm on disney+. any advice please? tried reaching out to disney and they said the xiaomi projector is not compatible with disney+? HELP, thank you!

3
Airgetlam
2 years ago
D
DoesContributor I
asked in Components and Architectural

Sonos one volume decreasing on its own.

Our Sonos One has been decreasing it's volume on its own and I cannot locate where it is being turned down from..I submitted a diagnostic like I saw suggested in similar topics. The number is 1936062066 Cheers

2
D
2 years ago
J
JHD142Contributor I
asked in Advanced setups

3 Total Speakers to Sonos Amp

I currently have 2 outdoor speaker (6 ohm) connected to my Amp. I am looking to add one more speaker— for a total of 3 speakers— to the setup. My questions are this:  is this possible? If so what ohm would the 3rd speaker need to be and what type of wiring should I do? Thanks!!

1
jgatie
1 year ago
D
dwiltshireContributor I
asked in Components and Architectural

Audio mutes returning to Sky Q from Spotify?

Hi,I have a Beam, 2 x One and Sub plus a Roam grouped. If I am watching Sky Q but then decide to play a track on Spotify via my iPhone connected to the grouped devices and then stop the track to return to Sky Q programme I lose the sound? The only way I can get audio to return to Sky Q is by powering TV off. Is there a more graceful way of doing this? I expected it to happen automatically with having to power TV on and off. Thanks in advance. 

2
D
2 years ago
P
Paul mckContributor I
posted in Components and Architectural

sonos play 1 keeps disappeting from app

My sonos play 1 keeps disappearing from the S2 app, WiFi and router settings have not changed and have been turned off and on on many occasions, says can’t find sonos on network, turning sonos off and on does get the app to find but this is happening on a regular basis, can still play music through Spotify. Please advise

1
Airgetlam
3 years ago
S
Satcho67Contributor I
asked in Components and Architectural

Sub not doing anything

My sub disappeared from my system so I switch it off and back in and it connected right away but the sub, although connected, isn’t working. I tried switching it off and on and disconnecting then reconnecting it but still, the play bar works fine but sounds crap without the sub

2
G
3 years ago
I
iopeanContributor I
posted in Controllers and Music services

Sonos intermittently won’t play Spotify

Hey,I’m having a bit of a frustrating problem when Sonos frequently says it has lost connection to Spotify when trying to play either via Alexa or S2. I’ve tried using one for the Sonos devices on Ethernet or Wireless and the problem is persisting. On the odd occasion it will work however!

6
Mark P
3 years ago
C
cronceContributor I
posted in Controllers and Music services

Wired Connect Amp Gen 2 - Music Library dropouts every song

A few updates back on the Sonos 2 app a bug was introduced. My hard wired Connect Amp when playing my Music Library (iMac/iTune match ethernet) disconnects for ~ 10 seconds when it gets to the last 30-35 seconds of the song. Happens on every Song. I spent most of a day on off the phone with Sonos support. We ran through all the scripts they have, even wired the amp directly to my router bypassing the switch. Nothing worked. I finally unplugged the ethernet cable and went WiFi instead, that fixed it. Plug the ethernet back in and the problem comes back. It’s very re-producible, you can forward a song to the last 40 seconds and just watch it happed. The IOS and Mac OS apps show no error, they just continue to count down the song time as the speakers go off then back on. I ran constant pings to the Connect Amp as the drop out happens, they all go through no problem witch further points to a software issue, network is working fine. I’m guessing not many people have there connect amp hard w

7
Airgetlam
1 year ago
P
PaulZakContributor I
asked in Speakers

Audio drops for Home Theater + multiple Play1s setup

I just had long talk with Nick in support. I have TV connected to Playbar and a home theater group (subwoofer + L & R Play1s). Playbar has ethernet. I also have multiple Play1s around the house. I group them all to playbar to hear TV (via audio Optical into playbar). None of the Play1s have ethernet and all are on the same network (via Eero mesh).  Problem is with TV playing or anything coming in via playbar’s optical audio (Roku, via TV, etc.) sound often drops (interruption) sporadically from the separate playbars. Not all speakers at once. One speaker drops, now then another speaker drops after but prior is back, etc. So, I can’t hear the TV sound (news) consistently if I leave the living room! Isn’t music (sound) throughout the house Sonos’ concept!?!! It does NOT seem to be a problem if I’m streaming music through the soundbar from Spotify, etc. Soundbar/theater and all Play1s have audio dependably. Perhaps this issue is limited to audio signals passing into the Soundbar from

9
P
1 year ago
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