• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20419 Topics

M
MadeMineContributor I
asked in Home theater

Surround setup Keeps dropping speakers

Hopefully I can give a short description of my problem and include all relevant info. Products in system:Netgear Orbi (main plus 1 satelite) Sonos Bean (2) Sonos One SL Sonos Sub Mini Sony BRAVIA XR A80JDetails:Bean is connected to TV via eArc All components are connected wireless via Orbi All Sonos are in app and in the “Den” room TV Autoplay is to the right Upgroup on Autoplay to the right Problem: What seems to happen is almost every time I go to use the speakers for some reason the only one that will play sound is the Beam. I use the speakers in two situations and in both cases the only speaker that gives sound is the Beam. My two use cases are:normal TV watching mostly through an Apple TV using the Apple TV to steam my MacBook to the TV When I stream to the TV I don't use the audio from the MacBook and instead use my phone for music and use Airplay to stream Apple Music for background noise. I’m not sure why or how but 80%+ of the time when I come back the next day and attempt to

3
Stanley_4
1 year ago
L
laurisricardoContributor I
asked in Components and Architectural

Denon Amp and Sonos Surround System wireless connection

I have a whole sonos wireless system (sub, surrounds (One SL), beam, move and even boost). It is all wirelessly connected and cannot be connected to my Denon Amp by wires as it is not nearby.I am interested in knowing what sonos device is required or what steps I need to follow in order to be able to connect all my speakers wirelessly to the Denon Amp  Denon AVR S760H).Reason: I want to use a Projector with it and in order to be able to use playstation, blueray and other devices, I need the amp.PLEASE HELP ME.

3
J
1 year ago
K
KETContributor I
asked in Controllers and Music services

Spotify personal Artists/Songs/Playlists

Hello - My issue is Spotify, through the Sonos app, will NOT recognize any of my personal library content. I have multiple playlists created in Spotify app on my laptop...but when I open Spotify in Sonos, you can see my library/playlists/songs/artists, but everything is shaded out and will not play when clicked on. I have experimented by creating playlists in the other apps in Sonos such as YouTube Music (plays fine/sees all my songs), even created a few Sonos Play lists (it sees my songs also and they play perfectly). I am pretty knowledgeable with these issues, I have gone through the Spotify settings over & over and even re-authorized Spotify several times - nothing works. When I use Spotify app on my laptop with Roam in Bluetooth mode - where I have created my playlists from my library -  NOT THROUGH SONOS APP - it operates perfect. I’m running the “premium” version of Spotify. I can’t understand why when Sonos offers the Spotify app in its app menu it won’t recognize my librar

3
Corry P
1 year ago
G
Glady53Contributor I
asked in Controllers and Music services

Phones keep getting booted from Sonos

Hello, I have two Sonos Ones and one Sonos One SL. The two Sonos Ones are setup as a stereo pair. Overall everything works great except one small and infuriating problem. When I open the Sonos app on my phone (Samsung Galaxy S10+) my husbands phone (Samsung Galaxy S22) and my son’s phone (Samsung Galaxy S10+) can no longer connect to any Sonos speakers. They get the message that the phone can’t “find the network”. If we go through the process of getting their phones to find and recognize the Sonos speakers then my phone no longer is connected and I have the same message. We have not changed the wifi network/router recently. The Sonos speaker are all online and work fine. It just seems that if my phone is able to connect my husband and son’s phones can’t and visa versa.  We have checked all the settings on the phones, they have the same app version, same network settings, same wifi network connection, same android OS version, same everything. As you can imagine the frustration is very h

3
buzz
1 year ago
F
Futur3s3lfContributor I
asked in Home theater

Soundbar and sky q

Associated Product: 192.168.0.10---------------------------------Beam: LoungeSerial Number: *****************Sonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.23.1.10-2.2Series ID: A100IP Address: 192.168.0.10Audio In:WM: 1 Music is skipping from iTunes on my MacBook using sky Q router  Moderator edit: removed serial number

3
Corry P
1 year ago
J
JTAKContributor I
asked in Components and Architectural

How many Amps?

In addition to my Sonos speakers, I have 2x Klipsch RP 600s.  I drive them with the Sonos Amp.  I also own 2x Klipsch Heresy (about 35 years old).  For maximum performance, should I buy another Sonos Amp to drive these (1 Amp for the RP 600s, and 1 Amp for the Heresys?).  I don’t want to waste money, but want to make sure I’m maximizing performance. thanks 

3
Stanley_4
1 year ago
W
Whiteside46Contributor I
asked in Home theater

Audio Delay PS5 and Ray

Hi all,1 was wondering if someone could offer me some advice.I've recently purchased a ray for my gaming room, and I'm seeing some noticeable audio lag. I am about to fit 2Sonos Ones as rear surrounds and would like to get all my settings correct first.PS5 is connected to TV via 8k HDMI Cable, tv ray is connected to TV Optical Output.TV is a Samsung UE55RU7470UXXU.I've played around with the TV audio delay setting which effects HDMI-ARC, which I know the ray doesn't use, and SPDIF. I've also played with the audio delay sync within the Sonos App. I'm still not able to find a solution.My settings are as follows:PS5 Settings: Audio output - Output Device: HDMI Device (Sound Bar) Audio output - HDMI device type: Sound BarAudio output - Audio Format: DolbyTV Settings: Sound Output: Optical Sound Mode: Game Digital Audio Format: Dolby Digital Digital Output AudioDelay: 100Sonos app is showing Dolby Digital 5.1 on the Ray.Any advice would be appreciated. Thanks in advance.

3
controlav
1 year ago
M
MorwenContributor I
asked in Home theater

Trueplay not working on iphone 14?

Hey!I recently bought an amp, sub and two fives.The amp is also connected to a pair of Dali Fazon F5 speakers.I cant get the trueplay to show in the s2 app at all, I guess it doesnt work for the amp connected to the non-sonos speakers but I thought it would work with the sub and two fives? They are added to the system as surround.I have iOS 16.2 and Sonos s2 14.20

3
M
1 year ago
D
Dan071973Contributor I
asked in Home theater

speakers

Hi I have a sonos arc, sub one sl. I've recently added a stereo pair of 5's but the are out of sync and can fix it. Thanks  

3
Ken_Griffiths
1 year ago
W
William2064Contributor I
asked in Advanced setups

Can I set up a separate Sonos network for Airbnb guests?

HiI rent out part of my house on Airbnb. My internet connection is via a single broadband modem connected to three wifi access points. To provide guests with internet access, one of the access point devices hosts two wifi networks - my one and a separate one for the guests. I give the guests the credentials only for the guest wifi.Now I’m trying to give them access to a single Sonos One, so that they can control that One but not the other devices and I can control the other devices but not that One.I’ve tried everything I can think of without success. Most recently I:Created a new Sonos account Reset all speakers With a new phone, joined the guest wifi network Installed the Soinos app on the new phone and logged in with the new account Added the Sonos One to the new system.However, the One can still be played to from my old phone connected to the main wifi rather than the guest wifi.

3
Ken_Griffiths
1 year ago
J
Jknuth
asked in Home theater

playbar robotic sound

Have Vizio tv set to bitstream.  Have playbar, 2 surrounds and sub all combined.  After just connecting coax for antenna now some channels audio stutters through playbar like a robot so you can not hear.  Some channels are fine and does same streaming through roku stick.  PCM does not have an issue.  If I turn off tv and back on or unplug tv and playbar will then work until I turn channels or input. It is random.  Have not had a problem having everything for @7 years.  Checked for updates says up to date.thanks

3
Corry P
6 months ago
B
BobSJContributor I
asked in Speakers

Single speaker not working with Airplay

Two days ago, one of the speakers in my system stopped being able to have audio sent to it from Airplay. I get an error on my iPad that simply states: “Airplay: Unable to connect to “Office”.” Airplay works on my 4 other Sonos speakers throughout the house, apart from this one. None are added to my home via Homekit. I’ve tried the following:Restarting speaker Restarting iPad Restarting network Changing from a wired (sonosnet) to a wireless network connection Factory resetting speaker  The best workaround I have for the moment is AirPlaying to another speaker, setting volume to 0, and grouping to my Office speaker, but this is insanely convoluted. I found a few other posts regarding similar issues, however they’ve stated that a factory reset has fixed the issue - unfortunately not the case for me. Is the only option currently to wait for Apple to fix their AirPlay architecture? Or has anyone come across a different fix?

3
Corry P
1 year ago
H
hhatUven10Contributor I
asked in Controllers and Music services

Cannot access network after reconfiguration

I have a Sonos IKEA frame and have recently reconfigured my wireless network. As a results, I fail to connect the Sonos speaker. I have tried all the suggestions to reset, restart etc. I have even checked that my speaker connects to a network in a different building. My hunch is that there is some incompatibility between the speaker and my network settings, but I cannot figure out what to do.Any suggestions?

3
Corry P
1 year ago
R
Rich1234bAvid Contributor I
asked in Home theater

brief sound drop

Hi allive had this problem for a while now, tried all settings etc.I have a LG C2 connected to Sonos arc via earc/arc port. 2 ones for surround and sub.no problems whatsoever when toggled to arc, plays perfectly,no issues.as soon as earc is toggled on , every few minutes a slight glitch/drop in sound occurs, only brief, but noticeable. TV problem or Sonos problem?

3
R
1 year ago
F
FusionheadContributor II
asked in Home theater

audio video sync

I recently purchased a Samsung Q60BA    I connected my Sonos Amp via hdmi arc. I am running the audio through my analog out speakers.  I have the delay set at 2000.  I turned off all processing on the tv audio and I still have a slight delay.  I also grouped my beam to use as a center speaker. Even when the beam is turned all the way down I notice a small delay through the analog connected speakers.  Any suggestions?

3
F
1 year ago
T
Thewizard2000Chromatic Producer I
asked in Controllers and Music services

24 bits stream music issue

 I have heard that sonos cannot handle 24bits stream music. Since tidal and deezer stream 24 bits music i think that is the reason why sonos always unsync problems and lags if not all ethernet wired. I also read that Qobuz is the first music streaming service that is able to play 24-bit high-resolution audio on Sonos speakers. See the link: https://www.gearpatrol.com/tech/audio/a35924794/how-to-stream-high-resolution-audio-sonos-speakers/ ...But Qobuz is not available in my country Canada.  Any update on this issue, if one day i will be able to play loseless 24 bits music and peacefully enjoy my sonos devices?

3
T
1 year ago
W
wslaterContributor I
asked in Controllers and Music services

Connecting iPhone 14

Recently purchased iPhone 14 Pro and it doesn’t connect to Sonos. Previous iPhone worker fine.

3
Airgetlam
1 year ago
T
TheOtherEdContributor I
asked in Speakers

About to return the S1 SL

My S1 SL speakers connect to my WI-FI and can be seen by the app for only one minute before disconnecting. I have an EERO router and the Sonos speakers are within close range and getting a full signal. I’ve had the speakers for about a year, but the sketchy reliability has really turned me off to this product. Anyone have an idea before this system goes back to Costco?

3
Airgetlam
1 year ago
S
SummoContributor I
asked in Controllers and Music services

Sonos Mac controller

I have recently updated my system to run on Sonos 2 controller and have the apps for phone and iPad but I cannot find the latest controller for the Mac in the App Store. can anyone help or point me in the right direction 

3
el rubio
1 year ago
J
Jezzer23Contributor I
asked in Controllers and Music services

Sonos not working with Apple Music Voice subscription

I’ve been using my old Sonos Play:1 with Apple Music for some time. I recently ‘downgraded’ the subscription to Apple Music Voice, because it’s £6/month cheaper and I didn’t need the extras provided with a full subscription. It may be a co-incidence, but since then, Sonos won’t recognise my Apple Music subscription. It keeps telling me that I need to renew my Apple Music subscription, which I don’t. I have tried signing out of Sonos and back in again, rebooting the speaker, signing out of Apple Music and back in again, disconnecting Apple Music from the Sonos app and reconnecting. Nothing seems to work. Suggestions?

3
J
1 year ago
D
DaddySastexContributor I
asked in Home theater

Sonos Beam Gen 2 Neuf - Problème HP?

Bonjour à tous. J'ai l'impression que le haut parleur central à droite du tweeter sonne moins brillant que celui de gauche, est ce que ça se comporte pareil sur toutes les Sonos Beam Gen 2? Je m'en rend compte vraiment en m'approchant de près si non je ne ressens aucun déséquilibre dans le son depuis les positions d'écoutes.Par avance, merci, bye. 

3
D
1 year ago
N
NashmillsContributor I
asked in Home theater

LG Magic Remote with Sonos Arc – pause

The remote will adjust the volume when watching TV or listening to music when the TV is off. Is there any way to pause music with the remote when the TV is off?

3
Airgetlam
1 year ago
B
BigTopRonContributor I
posted in Advanced setups

Make “Night Sounds” possible to schedule automatically

Hey There Sonos Community!Please Contact Sonos to request a feature that makes Night Sounds possible to turn on and off automatically with a set daily schedule. Should have the option to control each day independently - especially Friday and Saturday nights! 

3
Ken_Griffiths
1 year ago
B
Bob Baker_1
asked in Components and Architectural

S2 system unstable when Play1 and Connect:AMP are added

I upgraded to S2. I have a new ARC and a Move that play fine. But the system becomes unstable when I power up my Play1 and Connect:Amp. How to solve this problem?Likely causes to check out?

3
B
1 year ago
C
castallaLocal Superstar
posted in Controllers and Music services

Sonos controller for Galaxy smartwach

This app works brilliantly on Galaxy smartwatch:https://galaxystore.samsung.com/geardetail/yS5Npf8TAR?langCd=en 

3
B
7 months ago
Terms & ConditionsCookie settings