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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20252 Topics

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liquidswordsContributor I
asked in Home theater

How to resolve "Your beam has been added, but may not appear in the System tab"

I’ve restarted and added my Beam three times, and continue to see this message. After powering it off and on again, it never appears in my Sonos app. This is beyond frustrating!  

3
Corry P
1 year ago
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delexaContributor I
asked in Portable speakers

Sonos Roam and Airplay

Hi,Do you have problems with Airplay with stutters on Roam right after turning it on?Let’s say we have 4 states:1 - when Roam is tuned on and available in network and it’s the only state that allows to play music2 - when Roam completely turned off, after 12 second press on the back button3 - when Roam is in sleep mode, after press on back button4 - low power mode after several minutes on inactivity when WIFI POWER SAVE setting is on.So, transferring from state 1 to 2 and back to 1 (1->2->1) enables stutters. Then transferring from 1 to 3 and back to 1 (1>3>1) n amount of times fixes that.I spoke with Sonos Support and got replacement. The new Roam that I received has exactly the same problem. I tried in different networks with different routers and result is the same.

10
P
1 year ago
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MisterSnufflesContributor I
asked in Home theater

Beam 2 volume switches between loud/quiet

My new Beam 2 (nothing else connected but the TV) keeps switching between loud- and quiet volume, every time I pause during streaming (happens on all streaming services). Tried everything I can think of.  TV is a Philip's PUS7556

2
M
1 year ago
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EnigmaticsoulContributor I
posted in Home theater

Arc popping noise

Ive had my arc for a few months now.  Today I was playing xbox and a sudden loud pop happened then my audio left. The sound eventually returned.  I'm considered about any speaker damage or electrical damage.  

6
Corry P
5 months ago
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Turtle4360Contributor I
asked in Home theater

sonos Beam wont play sound through the TV

Hi- I have had my Beam and two play 1s connected to my tv for a couple of years and had no problems. A week or so ago, I turned the power point off at the wall to save electricity per my electricity provider’s request, and now it won’t play through the tv. Still works via wifi. I’ve changed from optical to HDMI arc and even changed cables. So I guess my question is, do the HDMI ports on these things ever go bad? If so, would that show up in troubleshooting?

2
T
1 year ago
S
SailboatContributor II
posted in Controllers and Music services

S1 Controller will not open in macOS High Sierra 10.13.6

I lost the pathway to my music library when I updated my Imac’s OS to High Sierra 10.13.6. I called Sonos technical support and after trying a couple of things the tech suggested that we uninstall and reinstall the app. Now, the app downloaded from the Sonos download site (57.13-34140) will not open my computer. I keep getting the message “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. DOES THE S1 CONTROLLER WORK WITH MAC HIGH SIERRA?Now, not only have I lost access to my music library, I cannot control my Sonos system from my computer anymore.

21
M
1 year ago
M
MmoogieContributor I
asked in Components and Architectural

playbase with turntable and existing amp

I have a Playbase hooked up to my TV with the optical cable and want to be able to play my turntable through the playbase. I want to clarify my understanding of how things are actually connecting using a Port. • If I get a Port and connect that to the line out from the amplifier how is the output transferred to the Play base? Via the WiFi network that everything is attached to? • How do I select what audio is coming out of the playbase?  • Does the TV need to be on?

12
Airgetlam
1 year ago
A
adwengerContributor I
asked in Controllers and Music services

Alarm chime plays instead of radio station

Dear allGot a SONOS S2  System running version 14.19 running with differnet models. Like Play 1 and ONE SL, Arc, Sub Mini.Using Play 1 as alarm clock. Since the last 10 days the system Alarm chime plays instead of radio station. Seems it take to much time to conect to Tunein or sonos Radio.Workaround e.g alarma set to clock 7.10 → play CHime, alram 7.11 → plays radioOne Sonos One SL this does not happen, the alarm works normaly.  Only on Play one devices.Any ideas. Its is not a Networks or Firewall issue.I assume this is a software issue within the system. Creat disagnose 808257277 regards Adrian

4
A
1 year ago
F
FlintstoneFredContributor I
posted in Speakers

play 5 is consistently unreliable

I won’t buy another Sonos product. I’m tired of having to go through the set up and reconnection process every single time I leave it for a few days. Sonos needs to make their products as plug and play as Apple for me to come back. I have owned my play 5 for two years and in that time I have had to go through the setup/reconnection process dozens of times. It’s ridiculous. 

3
Airgetlam
1 year ago
S
SudoPotatoContributor I
asked in Portable speakers

Feature request: Automatically connect to last device

Hi!I own a Roam SL, which I am generally very happy with - except for one detail.Unaware of the Sonos ecosystem concept, I bought it because I needed a new bluetooth speaker, and it had good reviews and a good size for what I needed it for.Unlike any other bluetooth speaker I have/had, the Roam does not automatically attempt to connect to the last device it was connected to when powered on; my JBL Go (which died) did it, JBL Go 2 (also dead, replaced by the Roam) did it and my Yamaha THR10-II does it, and it is such a convenient feature.As covered in this forum post, this has been requested before.So, it would be wonderful if the Roam could do this as well. Cheers!

5
C
9 months ago
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EvosexContributor I
posted in Home theater

playbar sounds worse with subwoofer

When I connected the subwoofer to my playbar the playbar sounds bad. Thin and just worse. I guess it is because it is no longer playing bass. And at most places in the room is sounds better without the sub. The bass response is obviusly better were the playbar is placed on the wall Someway you can have it still playing bass? Otherwise my worst buy ever. Paying to make sound worse 😂

4
E
1 year ago
R
RobertSchlyterContributor I
asked in Home theater

Beam bass distortion

Suddenly I noticed a distorted crackling sound when watching TV and listening to music with deep bass.I have tried factory reset and did a new Trueplay configuration.The problem is still there. You think it is a problem with the bass speaker itself?Any ideas? I guess my warranty has expired.Help!

1
Jamie A
1 year ago
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thomaswoContributor I
asked in Speakers

Why cant I use my device once an update is available

Hi, have been using Sonos for 10+ years now… have a couple of devices and my Play:5 (or S5) has an update available but wont do it with error code 30 - have reset it, connected it to cable and all that stuff, it just wont update.That is a stupid thing to begin with, but WHY ON EARTH cant I use it anymore? It worked JUST FINE until your damn apps found some update for it.Is there any way to ignore/skip that update? How hard can it be to keep the device usable? Its so annoying that a software issue blocks perfectly good hardware from being used. And it not really a bug but seems to be more a stupid design decision.Kind regards from sunny Norway,Thomas

7
A
3 months ago
D
danrotContributor I
asked in Controllers and Music services

Play:5 does not connect to Fritz!Box 7530 AX Wifi

I switched my internet provider and have a new router now. My Sonos speaker worked find with the old router, but my new provider provided a Fritz!Box 7530 AX, which only work with my Sonos speaker if I wire them together using a ethernet cable. I suspect that the Fritz!Box has a setting or something that prevents the speaker from using the wifi, but I fail to find a reason why. Other hardware like laptops, phones, the TV and even my body scale can connect to the network.I already checked the settings “Allow all new wireless devices” and “Active wireless devices may communicate with each other” as suggested in https://en.community.sonos.com/old-troubleshooting-229136/wifi-connection-issue-with-fritz-box-6836814. Both options are checked but the system still fails to setup wifi for the Sonos Play:5.I have tried a lot, but the following description is probably the best explanation of what is happening (although I am not sure if I translate everything correctly, I am using the app in germa

13
Ken_Griffiths
1 year ago
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dvod001Contributor I
posted in Home theater

Sonos Beam Gen2 Placement

I’m looking into purchasing the Sonos Beam Gen2 Soundbar. I noticed in the manual that it should have 30 cm of room on each side. Given my room layout, would it be good to place the soundbar on the edge of my TV cupboard, marked blue? I understand that side-firing speakers should have enough room and not be blocked by the wall. I think that if they were on the edge, the side wall (44 cm) would not block the side speaker.  

2
D
1 year ago
D
DrubUKContributor I
asked in Portable speakers

Roam doesn't always connect

Hello allI am getting no where with support and wanted to reach out to you. The Sonus Roam turns on and connects to my network. I can always use Alexa and it works well/plays music from spotify.The issue is that it often doesn’t show as an option to connect to within spotify or the Sonus app.  This issue may resolve c10mins into turning on but as you can imagine it is v v irritating.  Before letting the battery discharge and leaving in a cupboard/giving away, I wanted to know if anyone has a fix for this.I currently have the issue on Samsum S21 ultra.Thanks in advance allDaniel 

6
Corry P
1 year ago
W
WhescoContributor I
asked in Portable speakers

Connecting Ray to Move speakers

Is there any way I can connect a Move speaker to my Ray so that it can be used to carry the sound to other parts of the room? 

2
W
1 year ago
A
Anonymous
asked in Speakers

issues with re-adding a Symfonisk speaker to my system

I have a Symfonisk speaker which I have added some time ago. Due to constant issues with it not being available in the app or for Airplay I have reset it to factory settings and re-added it.everything works fine until the moment when the app tells me I need to register it into my system. This step fails every time.any idea how this can be fixed?thanks

1
106rallye
1 year ago
H
HonzatkoContributor II
posted in Components and Architectural

SONOS AMP Philips Hue HDMI Sync Box

Hi everyone,I have sonos amp and LG UM7100PLB. I wish to make lighting of my livingroom by Philips hue HDMI sync box. But I read it need Dolby Vision or atmos. Does sonos amp support it or TV? Thank you for answare 

1
X
1 year ago
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Philthep0werContributor I
asked in Home theater

Using multiple Shops Play 5 speakers from a line in input

Hi, at our football club, I'm currently extracting audio from hdmi (Digital TV, DVD player and Firestick) and sending to a very loud powered speaker. However, despite the very loud capabilities, the sound doesn't travel well through the club, when there are large groups of people.I need to look at a way to have multiple speakers around the club.  So want to take the audio extract (3.5mm headphone connection) and am wondering if I can either a) split it into multiple Sonos Play 5s or b) send to one Sonos Play 5, and then this can be wirelessly shared to the other Play 5s.   (I'm thinking of getting 3 X Play 5s).Would a) or b) work, and further, would the split signal be strong enough or would I need to use any amplifier?

3
106rallye
1 year ago
D
davemate23Contributor I
asked in Home theater

New Sub Mini connecting but not playing.

I recently bought and set up both a Beam Gen 2 and Sub Mini. The Beam was set up fine and works brilliantly, however having set up the Sub Mini an hour or so later, it connected fine (although both products seemed to have issues with the NFC identification during set up - first time was fine on Sub Mini, but second time had issues). However, the Sub Mini, whilst set up went ok, has the white light on, but doesn’t make any sound (having tried with the TV and by casting music with heavy bass to the Beam).I’ve checked on my Google Wifi app and only the Beam seems to show as connected to the network. This is pretty disappointed after having decided to invest in Sonos over other home cinema systems.

3
B
11 months ago
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DarrenReynoldsAvid Contributor I
asked in Controllers and Music services

Playback stops mid-track; Android controller displays wrong track

Playing local files from my Android S10, there are the following problems.1. Playback stops mid-track every few minutes2. The Android S2 app displays a different track to the one the speakers are playing3. The tracks aren't listed (or played) in album orderAny suggestions how to fix it?(Also please accept this standard rant as a Sonos user for almost ten years that it's about time we could stream content directly from any phone app to the speakers like we can with headphones, and yes I know this is not how Sonos works. I wish I didn't have to wear headphones half the time.)

1
Corry P
1 year ago
G
Gael 69Contributor I
asked in Home theater

components toslink

Bonjour j ai démonté ma playbar pour changer l entrée optique mais ja n ai pas la bonne pièce pour la changer (dlr 1160 n est pas bonne)quelqu un connaît il la référence de cette piecemerci 

0
G
1 year ago
J
Jeffrey ChangContributor I
asked in Controllers and Music services

Force stop

Hi! Everytime I need to use the app, I have to force. A few times usually. It's Frustrating. Anybody have this issue? 

5
J
1 year ago
Airgetlam
Airgetlam
posted in Home theater

TV firmware update turned on TV speakers

Had a firmware update tonight for my TV set. Once it was over, my Sonos had an ‘echo’ effect. After investigating for several minutes, I was finally able to figure out that the firmware update for the TV had changed the settings for the TV’s speakers from ‘Off’ to ‘Auto’. Once I turned the TV’s speakers back off, everything was back to normal.In the past, before the release of S2, I’d had Western Digital change my SMB settings on my network drive, also without giving me any notification.  Just to warn everyone…not everything that is audio related is necessarily Sonos related.

1
Jamie A
1 year ago
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