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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20632 Topics

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Wfdeac23Contributor I
posted in Controllers and Music services

Niagara support?

I use Niagara launcher but the media widget controls do not work.  Does Sonos support proper media controls?  Every other media widget works fine.  This is from the Niagara support docs...  ask them if they can support transport controls & implement proper media sessions (e.g., you can share this Medium article).

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buzz
1 year ago
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RosenholmContributor I
asked in Advanced setups

shared network

Can my wife play here's own music while I'm playing my own in livingroom? All speakers on the same network 

3
melvimbe
1 year ago
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ZinniaContributor I
asked in Speakers

speaker came unplugged now not playing

One of my Sonos One speakers came unplugged and when I plugged it back in it no longer is paired. What do I do to get it paired with the other speaker again?

1
106rallye
1 year ago
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tijskContributor I
asked in Portable speakers

Roam not connecting to wifi - due toe hotel router?

Hi there! I have a special situation: I am an exchange student and this week bought a Sonos Roam for in my room. I had assumed it would be no problem to connect to the wifi here in my university dormitory here, because every room got their own small router.But, as it turns out, it does not work. I always get stuck at the step where my Roam has been installed on the network, but that I have to restart my Roam so that it will become visible in Systems in the Sonos app. It never appears though, whatever troubleshooting steps I go through and however long Sonos is searching for the Roam.Eventually, I installed my Sonos on the network of the hotspot of my laptop (for which my laptop just uses the room wifi of course). So the problem should not be with my Sonos or my phone, I would say, but only with the router. Does anyone have any clue why that would be? It is just a regular router satisfying Sonos’s requirements, with just a long network name and a long password. This is the model by the

3
T
1 year ago
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Kit274Contributor I
asked in Speakers

Audio playback issues

New issue with the Sonos system today which is confusing me. Initially the system didn’t show in the app, so switched off the boost and disconnected from router. Switched back on and reconnected. The system then showed in app, set to play music from Apple Music. Music played on roam but not on my one even though it said it was playing in app. Went through the usual routine of switching off and on the effected “One”. Started playing - great but then tried to widen the group and each time same thing, showed in app as playing but no audio, switched off and on and unit starting playing. Played for a while and then dropped out - same issue system is boost, beam, 4 ones and a roam all running on S2 app latest version with 14.2 firmware on all units.  any ideas?? Bug in firmware??  as system played perfectly up until today.. 

1
buzz
1 year ago
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JF HighlandsContributor I
asked in Controllers and Music services

problem connecting my Apple Music to Sonos One system

Newly purchased two Sonos One’s. Set up was fine. But I can’t get the app to link to my iTunes library. Goes to link the. I keep getting this message. Any help would be gratefully received. I added BBC Sounds app with no problems at all.Moderator Note: Modified in accordance with the Community Code of Conduct - email removed.

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J
1 year ago
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bawbagContributor I
asked in Advanced setups

Google mesh - connect to surround speaker

Hello,A few years ago I had real issues keeping sonos connected to my WiFi. A kind contributer here advised that it was my Google mesh causing the issue and to connect a speaker to one of the google WiFi points, I did and this fixed the issue.I've moved house now and installed Google again, the nearest speaker to a Google wifi point is play 3 and part of surround set up - linked to a playbar linked to TV. If I connect to this play 3 will that keep the Google wifi and sonos in sync?At moment I'm having issues connecting at all to Google wifi so looks like factory reset and start from scratch is way ahead.Thanks David

10
J
1 year ago
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Fletch15Contributor II
asked in Controllers and Music services

Controllers not finding system

I have an S1 system that has been working fine until a week ago. We have all old products, except for a new play 1, which is also on this system.A week ago all the android controllers and the ipad controller stopped finding the system. However the computer desktop app and the old CR200 still find all of the rooms easily. All divices are on the same network. Th Samsung tablet, ipad and android phones are all on the same network as the computer. I have tried the computer hard wired and wireless and it works fine on both.I have hard wired the Play 1 straight to the router and they still won’t find it.The various messages I get are:Unable to connect to Sonos. Learn moreSonos not found on this wifiWe can’t find sonos on your networkWe didn’t find any products connected to your router.I have tried all of the instructions on the various controllers and none of them do anything. On one occassion I got the Samsung tablet to find the hard wired play 1 and when I pushed done it goes back to- conn

7
buzz
1 year ago
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LeoniemayContributor I
asked in Controllers and Music services

blocking artist

I don’t want to listen to Kanye anymore how do I block hi. From my algorithm in the Sonos app

1
G
1 year ago
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KbdbContributor I
asked in Controllers and Music services

music selection ignored

Sonos devices not accepting selected music choice. Plays random tracks instead. 

4
K
1 year ago
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mike2874Contributor II
posted in Home theater

Can a Beam 2 be controlled by my URC MX-350 Universal Remote?

I just got a Beam 2 and it’s connected via HDMI to a Samsung TU8000 series TV. Right off the bat it worked with my Samsung Smart Remote without me doing anything.I’d like to use one of my old universal URC MX-350 remotes if possible instead of the Samsung remote. How can I get the MX-350 to work with the Beam 2… it can learn individual commands or takes a 3 digit code? It can be set to IR, RF, or IR/ RF. I don’t want to mess up the Samsung remote automatically controlling the Beam 2 in the process though.So can the Beam 2 be controlled by my URC MX-350?Could it also be controlled by a Directv remote?

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M
1 year ago
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Dharris1969Contributor II
posted in Home theater

Arc lacking bass

When I first purchased the Sonos ARC the soundbar had enough bass to make me content. Now after a few updates the bass has never been the same. Is there a known issue?  I have the Arc along with two sl1

1
Ken_Griffiths
1 year ago
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ccpompdadContributor I
asked in Home theater

ARC connection issues

I have an ARC, 2 Sonos 1’s and a sub. Everything was working well until I turned my TV on the other morning. My Arc is not being recognized by the system. I have run the tests through the app and it does not connect. I tried a different HDMI cable and also went to another TV but it still doesn’t work. I can play music though the app as well as Spitify, but I can’t get my TV to see the ARC.  I am connected to the ARC HDMI port on the TV. Any Ideas?

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C
1 year ago
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Hunter22Contributor I
asked in Speakers

sonos one 2ndgen wont connect to account

My Sonos one will not connect to account when finalizing set-up it chimes turns the green and white light on top then states cannot connect to account, anybody else had this issue?

3
S
1 day ago
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Umb3Contributor I
posted in Portable speakers

Move Problem heeelllppp

Hello everyone!  I have a move, I always keep it in the charging base and it's already the second time I turn it on but it doesn't turn on, only the microphone light stays on.  Has anyone had the same problem as me?  do you know how to solve?  thanks in advance to whoever answers me.p.s. any key I press nothing happens. I can't turn it on or off  

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Ken_Griffiths
1 year ago
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FidelioContributor I
asked in Speakers

Connection to other rooms lost when using line-in at Play5

Hello,I am operating a Sonos S1 system with 10 speakers in 8 rooms. The music plays in party mode (i.e., all rooms connected). Everything works fine. I now added a turntable through the line-in of a Play5 (gen 1). Mostly, this works fine. However, often the sync between the rooms breaks down and the music only play on the two speakers and a bass booster that are connected to one pair in the room, in which the turntable is connected to one of the speaker. After a while, the other rooms pick up the music signal, but then loose it again.I wonder whether it is too much bandwidth for the Play5 to simultaneously SEND a signal from the turntable to the system and to RECEIVE a signal from the system. Would the set-up be more stable if I were to purchase a Sonos Port and feed the turntable signal into the system with it (obviously, I would prefer not having to do that, as it involves extra cost)? Is there a way to stabilize my system so that playing music coming from a turntable in multi-room m

5
F
1 year ago
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tw17Contributor I
asked in Controllers and Music services

Sort Spotify Playlist by Recently Added in Sonos App

Is there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.I’ve seen similar requests on this community forum where the response has been to pass the feedback / request onto the development team. But those posts seem to be from 4 or 5 years ago.Any progress made on making this option available which I just can’t find?Cheers!

2
controlav
1 year ago
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jakez99Contributor I
asked in Speakers

managing speaker groups

Within Sonos 2 application, one can create groups of speakers or groups of rooms playing the same music, and give them a name. But once created, you cannot “modify” them. All you can do is create new groups with the + button, but why can’t we modify them, once created ? Thanks for assistance.

4
J
1 year ago
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devrinjeckContributor I
asked in Controllers and Music services

SONOS S2 App Incompatible Software Versions for All SONOS Products

I updated the SONOS S2 App to the latest version 14.20 yesterday and soon after, some settings were disabled. The message says “The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled”. Then for one of the rooms, the icon on the right side for room is now showing a wrench and when clicked, it goes to check for system update. I can’t use that room for anything except for TV and using remote control for volume. Anyone else facing the same problem and how to resolve?  Right now I cant add or remove anyone of the products.  Tags below are products that are in my current system.

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G
1 year ago
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mattdanContributor I
posted in Controllers and Music services

Changing the name for a share in music library

I have my music stored on a NAS and share names appear as the full server path for that share. Any way to change the display name to something more simple? You can’t even distinguish between shares because the path name is too long

10
Stanley_4
1 year ago
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BackwardstepContributor I
posted in Speakers

sonos Arc lyp Sync issues

Brand new Philips Oled Tv . Hdmi arc and earc ports . 4k . UHD . Smart . Etc etc . Bought the Arc sound bar . great bit of kit for music and audio . Plays fantastic with Netflicks , prime , apps , when played from the Philips Tv . Digital and Dolby Atmos plays superbly and great  movie experience. However when played through Sky Q box 2Tb , there is audio sync issues . Tried all options on Sky … no joy . so have had Sonos support technicians the last 2 nights . Tried everything . Unplugs , resets , ultra fast hdmi cables , adjusting sync delay in settings on Sonos app  . Discovered that it can’t be resolved . Sky blame Sonos . Sonos lay the problem at Skys door. . Truth of the matter is that both the Sky Q box and the Sonos Arc work perfectly well …. Just not when they are connected together . I’m going to return my Arc as can’t deal with the sync delay and  I use Sky for all my  Tv channels . Will hang on a week or 2 in case any of you kind people on here can help as Sonos cannot . Ch

4
G
1 year ago
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hsutherlandContributor I
asked in Controllers and Music services

Current Song Pointer in iTunes Playlist

Hi -Successfully imported iTunes library and playlists.  However, it seems that each time I start the playlist, it starts from the beginning.  It does not appear to be maintaining a pointer to the last played song and then pick up from there. 

4
H
1 year ago
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DazFContributor I
posted in Advanced setups

sonos causing wifi drop out

Looking for help please Community.Just changed broadband providers and have an issue whereby my speaker will cause the WiFi speed to virtually drop off. This usually happens at around 20 minutes of usage.Broadband company initially (and naively) couldn't find an issueThey have since changed what I presume is my IP address and are adamant that this will fix. They did this after I ran a ping and tracert test on the network.Nothing has changed however and I have gone back to them again.will they done this as there was a possible conflict with the Sonos set up IP?I have moved the speaker to 5ghz but this has no effectShell is my new provider and they seem quote useless!!Had no issues of the sort in the past with other providers Wishing I had never gone with Shell now but unfortunately tied in! I have seen something similar being asked in on here but no real resolution was ever posted.Any ounce of help would be much appreciated Kind regards and Merry Christmas Darren   

3
buzz
1 year ago
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dirtybojanglezContributor I
asked in Home theater

Sonos gear stuck on "updating"

I have an Arc SL, two One SLs, and a sub. The arc finiahed the update and works fine. The other three units show as “updating" and has shown this status the past 5 hours. I've removed power from the speakers and re-applied it but it didnt work. I also uninstalled and reinstalled the app but no dice. Any suggestions before I get rid of this junk?

2
buzz
1 year ago
D
dirtybojanglezContributor I
posted in Home theater

One of the buggiest electronics I've bought

I apparently didn't do enough research on these speakers. One Arc SL, two One SLs and a sub. Constantly having issues just simply working. Have had them all for two years and about every three months, I have to re-add them to the system or delete and re-install the app or reset the speakers. No other electronics in my house have these issues with my network. The sound quality is amazing but the constant headaches make this a bad product. My rating is a solid 3/10 and the only positives are the sound quality. The setup, the app and the reliability leave a LOT to be desired. I definitely won't look for Sonos products in the future.

3
buzz
1 year ago
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