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Audio playback issues

  • December 10, 2022
  • 1 reply
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New issue with the Sonos system today which is confusing me. Initially the system didn’t show in the app, so switched off the boost and disconnected from router. Switched back on and reconnected. The system then showed in app, set to play music from Apple Music. Music played on roam but not on my one even though it said it was playing in app. Went through the usual routine of switching off and on the effected “One”. Started playing - great but then tried to widen the group and each time same thing, showed in app as playing but no audio, switched off and on and unit starting playing. Played for a while and then dropped out - same issue 

system is boost, beam, 4 ones and a roam all running on S2 app latest version with 14.2 firmware on all units. 
 

any ideas?? Bug in firmware?? 
 

as system played perfectly up until today.. 

Best answer by buzz

At this point we cannot rule out a hardware issue.

Force close and restart the controller.

Submit a diagnostic within 10 minutes of an event and work with SONOS support. You can also post the diagnostic confirmation here and SONOS staff may comment.

If you attempt to play another source, such as Internet Radio, is there any difference? You can also experiment with building the Group in a different order. The first member of the Group becomes the Group “Coordinator”. All music traffic passes through and is managed by the Coordinator. If the Coordinator is having communication issues, the Group may suffer. A different Coordinator might have more success.

 

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1 reply

buzz
  • buzz
  • Answer
  • December 10, 2022

At this point we cannot rule out a hardware issue.

Force close and restart the controller.

Submit a diagnostic within 10 minutes of an event and work with SONOS support. You can also post the diagnostic confirmation here and SONOS staff may comment.

If you attempt to play another source, such as Internet Radio, is there any difference? You can also experiment with building the Group in a different order. The first member of the Group becomes the Group “Coordinator”. All music traffic passes through and is managed by the Coordinator. If the Coordinator is having communication issues, the Group may suffer. A different Coordinator might have more success.

 

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