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Umb3
Contributor I
December 9, 2022

Move Problem heeelllppp

Hello everyone!  I have a move, I always keep it in the charging base and it's already the second time I turn it on but it doesn't turn on, only the microphone light stays on.  Has anyone had the same problem as me?  do you know how to solve?  thanks in advance to whoever answers me.

p.s. any key I press nothing happens. I can't turn it on or off

 

 

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    16 replies

    UKMedia
    UKMedia
    December 10, 2022

    What do you mean by ‘I turn it on’?  Is the Move visible within the Sonos App?

    Remember: Sometimes Red Wine helps :)
    Umb3Author
    Contributor I
    December 10, 2022

    Thanks for the reply. what i mean is that if i press the power key nothing happens. only the microphone light stays on all the time. 

      UKMedia
      UKMedia
      December 10, 2022

      What are you trying to achieve by pressing the power button? If the mic button is on the unit has power, Is it visible in the Sonos App?

      Remember: Sometimes Red Wine helps :)
      Ken_Griffiths
      Ken_Griffiths
      December 10, 2022

      @Umb3,
      Presumably you have taken the speaker off its charger-loop? Then held the top rear button pressed for 5+ seconds —> is that not powering off your speaker?

      Umb3Author
      Contributor I
      December 10, 2022

      the sonos app does not detect my move

      tmb422
      Lyricist II
      December 10, 2022

      I am having the same issue. Have you been able to resolve the problem?
      On my MOVE the microphone icon stays lit on or off the charger. When I put it on the charger the 4 orange lights in front come on and then go off. Other than that I get nothing??? I even tried attaching directly to the power outlet no change.

      TMB422
        Umb3Author
        Contributor I
        December 10, 2022

        Unfortunately I haven't found any solutions. hopefully someone has a solution 

          Ken_Griffiths
          Ken_Griffiths
          December 10, 2022

          Unfortunately I haven't found any solutions. hopefully someone has a solution 

          The only solution I can think of, if it won’t power off and has locked up, is to perhaps unseat the battery for a few moments, which is easy enough to do, just gently lift the two flaps on base and unscrew the screws with a hex key … see here:

          https://support.sonos.com/en-us/article/replace-the-battery-in-your-sonos-move

          And the YT video here should help too:

          https://youtu.be/cGCjbfXWI6g

           

          Alternatively contact Sonos Support via this link:

          https://support.sonos.com/s/contact

          tmb422
          Lyricist II
          December 10, 2022

          I guess I can wait until Monday and contact SONOS to see if they have an easier solution.  If not I think the unseating of the battery will be my next step. Thanks for the info.

          TMB422
            Umb3Author
            Contributor I
            December 10, 2022

            Thanks for the reply. I would like to avoid having to disassemble the move ... it is not a cheap product. I think I will contact customer service

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