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Umb3
Contributor I
December 9, 2022

Move Problem heeelllppp

Hello everyone!  I have a move, I always keep it in the charging base and it's already the second time I turn it on but it doesn't turn on, only the microphone light stays on.  Has anyone had the same problem as me?  do you know how to solve?  thanks in advance to whoever answers me.

p.s. any key I press nothing happens. I can't turn it on or off

 

 

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    Ken_Griffiths
    Ken_Griffiths
    December 10, 2022

    Thanks for the reply. I would like to avoid having to disassemble the move ... it is not a cheap product. I think I will contact customer service

    It’s just the same as when replacing its battery. You may have to do that at some stage anyway in the future. It’s just two hex screws and takes about a 30-60 seconds to do. I’m just suggesting to disconnect/reconnect the battery. It will not invalidate any warranty etc.

    However, it’s entirely a matter for yourself, if you don’t wish to take those steps, which Sonos Support Staff ‘may’ suggest for you to try anyway during troubleshooting, but see what they say and maybe report back to perhaps assist any others here who may encounter the issue in the future. 

      Umb3Author
      Contributor I
      December 10, 2022

      Thanks Ken for the tip! as soon as sonos gives me a solution, i'll write it here!

        tmb422
        Lyricist II
        December 10, 2022

        I just rebooted my SONOS MOVE by holding down the power button on back for 10+ seconds or until the white microphone light went off. Waited a minute and hit the power button one time and the tone sounded and the speaker came alive 🙃. 
        I’m having a little trouble separating the old S1 app and the new S2 app with the newer compatible speakers but at least I can airplay the Move.

        TMB422
          Ken_Griffiths
          Ken_Griffiths
          December 10, 2022

          I just rebooted my SONOS MOVE by holding down the power button on back for 10+ seconds or until the white microphone light went off. Waited a minute and hit the power button one time and the tone sounded and the speaker came alive 🙃. 
          I’m having a little trouble separating the old S1 app and the new S2 app with the newer compatible speakers but at least I can airplay the Move.

          I presume the general ‘Move’ power-off steps were initially not working then and then suddenly started to respond again, or was it something else you did to get it to power off normally in this way?

          Also I don’t quite understand the part about separating the S1/S2 Apps as the ‘Move’ is fully compatible with either an S1 or S2 system🤔?

          tmb422
          Lyricist II
          December 11, 2022

          The MOVE was frozen. Yes, the general power of steps were not working .  On one of the YouTube links you shared earlier showing how to change the battery had the step of holding the power button down for 10+ seconds.  When I tried that the white microphone icon light finally went off.  Then I was able to power it back on normally and the status light and the tone came on. I was good to go.

          The S1/S2 issue. I am running both the legacy S1 app for a pair of first genl 5 speakers. The newer compatible speakers I moved to the S2 app.  Every time I open the S1 app with the first Gen 5 speakers I get a request to update the S1 app. With the MOVE speaker it sometimes wants me to move the speaker to the S1 app with less features.  

           

          TMB422
            Ken_Griffiths
            Ken_Griffiths
            December 11, 2022

            The MOVE was frozen. Yes, the general power of steps were not working .  On one of the YouTube links you shared earlier showing how to change the battery had the step of holding the power button down for 10+ seconds.  When I tried that the white microphone icon light finally went off.  Then I was able to power it back on normally and the status light and the tone came on. I was good to go.

            The S1/S2 issue. I am running both the legacy S1 app for a pair of first genl 5 speakers. The newer compatible speakers I moved to the S2 app.  Every time I open the S1 app with the first Gen 5 speakers I get a request to update the S1 app. With the MOVE speaker it sometimes wants me to move the speaker to the S1 app with less features.  

            It sounds like you initially upgraded from S1 to S2 and then didn’t start from scratch with your S1 System, which means both your S1 and S2 systems have the same HouseholdID and hence you are getting the prompts you mention.

            Only way I know around this to get the true separation, is to erase one of the systems and start again with a new Household. Most folk here in the community tended to do that with their S1 Household, although it often may depend on which one of the two systems is smallest.

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