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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20631 Topics

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Crash67Avid Contributor I
posted in Advanced setups

is this a known issue with eero and sonos?

I experienced a sudden loss of my entire system (running fine for years...running on eero mesh for  about a year) that was resolved after a two hour tech call (kudos to tech “Aevo”….not an easy ticket) but resolved by doing something contrary to solutions i have read so I am asking if this is a new issue (post recent eero update) or known.  Description follows: I have a large system (14 devices) that suddenly stopped working and could not re-connect.  After routine reboots of all network components (modem, switches , eero hub), none of the devices on the system could be seen.One of my playbars was hard wired and that is the way I have run the system for years (I converted to eero mesh about a year ago and system worked fine until last night). However the playbar suddenly refused to register..  Aevo (sonos tech) and I resolved it by disconnecting the hard wired device and putting the whole system on wireless. I suspect this issue had something to do with a eero update but i am not at al

3
Ken_Griffiths
1 year ago
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pierrebandoContributor I
asked in Advanced setups

surround sonos one SL buzzing when powered on

Hi,i just added two Sonos one SL and a Sub mini to my gen 2 Beam. It « works » except that when powered on, the two one SL are quite loudly buzzing constantly which is pretty unpleasant. i did a diag : 1035931804is there anything wrong with the speakers ?thanks and regards,pierre

3
Earquake
1 year ago
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dbuttrickContributor II
asked in Controllers and Music services

Simplify my morning process with two dynamic playlists

Every morning I do this to get music going:I add a playlist from my music server to the queue on my Move. Then I add the ‘My Supermix’ playlist from youtube to the same queue.I shuffle the contents, and press play.Is there an easier way to do this? Both playlists are dynamic.Can I create a Sonos playlist that contains a reference to the playlist on my music server, and a reference to the Youtube ‘My Supermix’, so that all I have to do is open that playlist, shuffle it and press play?Thanks!PS - I realize this is an insanely first world problem to be having. In my defense, it’s taken me quite some time to get my environment working this well.David

3
melvimbe
1 year ago
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ctfeherContributor I
asked in Controllers and Music services

Itunes access

I don't use Apple Music, but I have a lot of songs purchased through iTunes. Can Sonos 2 access my iTunes purchases directly, or am I required to stream from my phone?

3
Jamie A
1 year ago
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SergiomottContributor I
asked in Components and Architectural

compatibility sonos amp sonos boost ?

I’ve just bought a sonos amp, i have a sonos boost already,are these two elements compatible or one replace the other ?thanks !

3
Airgetlam
1 year ago
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MeTryingContributor I
asked in Controllers and Music services

Upgrades rarely work seamlessly...

...but trying to upgrade my Sonos app since installing macOS Ventura won’t  happen.This is the error: Which is as much use as a chocolate fireguard.Is this a known issue, please?

3
Ken_Griffiths
1 year ago
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ShayEdContributor I
asked in Speakers

Connecting Sonos 5 to Denon AVR

I realize I am odd in that I do NOT enjoy using my I phone to control all functions of my two Sonos 5 speakers.  If I receive a phone call, just turning down volume is a pain. If the phone is locked, going through facial recognition or entering a password, then scrolling to find the app just to turn down the volume is ridiculous. I just purchased a Denon AVR.  I did not want the video part, but could not find just audio. My goal is to connect a CD player and use the receiver with my Sonos 5 speakers.  Do I need even more equipment or can I use an RCA and connect a Sonos 5 to one of the INPUT ports (like the one for a turntable) on the receiver?  Obviously none of the speaker ports work with Sonos.I am an old audiophile.  I love the sound of Sonos 5, but want a work around to using my I phone as the remote.

3
Corry P
1 year ago
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CDRRegContributor I
posted in Home theater

ARC/DIRECTV connection

I’m contemplating buying an ARC sound bar, my TV doesn’t have a HDMI ACR input.  I would use the included adapter, but how do I get the signal from the directv box to the TV?

3
buzz
1 year ago
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DavidA86Contributor I
asked in Speakers

Weird noise at nighttime

Every night at around 3 / 4 AM my play 1 omits a low pitch ‘ping’ around a dozen or so times. They happen every 20 seconds or so. At first I thought it was my Alexa so unplugged it to find out it must be the Play 1 in our kitchen.  It is a mid / low pitch ping that lasts a split second and repeats around a dozen times. Wakes me up every night, any help appreciated. 

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Corry P
1 year ago
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LmhostContributor II
asked in Home theater

best configuration beam + 2 one

HelloI have set up a home cinema with a beam and two sonos one in surround speakers.However, when I listen to music, do I have to delete this configuration and create only one stereo pair on the one and play music only on the one?what is the configuration? 

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N
1 year ago
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BbbbjohnContributor I
asked in Controllers and Music services

how to delete a system I used at airbnb

Hello,I stayed at an Airbnb a few months ago that had a sonos system available for guests to use. I had no trouble using that system while there. However, since I have been home, I’ve not been able to seamlessly use my own system. I now always get “can’t find your sonos” message when I open my sonos app, and the app always prompts me to find my find my system and then asks me to choose which system I want to update—this Airbnb system or my actual owned system. Can I somehow permanently delete the Airbnb system so that my app is no longer confused?? thanks!

3
B
1 year ago
J
JABSContributor I
asked in Home theater

optical connection

Can I connect two optical connections (TV and DVD) to playback using an optical switch?

3
Airgetlam
1 year ago
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G HuntContributor I
asked in Home theater

hdmi eARC

Hi, My beam gen2 works fine on my Samsung tv untill I turn hdmi eARC on. When it's on I get random cut outs. Does anyone know of a fix for this issue?

3
G
1 year ago
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ShamyContributor I
asked in Home theater

AirPlay 2 streaming to Sonos Beam (gen 1) + Play:1's (set up as rears in surround)

Hi there,I recently bought a 2nd hand Beam (gen 1), which is connected to my TV via ARC. Besides an Apple TV, I also use Spotify Connect directly on the Beam and regularly use AirPlay 2 to stream audio from different Apple devices to the Beam. Everything works nicely, but I would like to take it up a notch by adding 2 rears to create a 5.0 surround system (preferably some 2nd hand Play:1s). Once the Play:1s are added as rear speakers, I understand that they will play ambient sounds (in case of stereo sources) or the specific channel signal (in case of Dolby Digital 5.1 sources) when watching TV (signals coming through the ARC connection), right?Also, when I stream music through Spotify Connect right on the Beam (and the music option is set to “full”) they will act as a stereo pair and play the music together with the Beam, right?Now my question is: with both Play:1s set up as rear speakers in the surround system, what happens if I use Airplay 2 to stream music to my Beam? I know that y

3
S
1 year ago
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LmhostContributor II
asked in Home theater

surround

When I watch a movie on the TV I hear a lot of sound from the beam sound bar but the sound from my surround speakers (sonos one) is very weakI send a dts 5.1 signal from my tv to the beamCan we adjust the volume of the speakers independently?Thanks

3
L
1 year ago
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Digital SoundContributor I
posted in Speakers

Sonos Beam is Garbage. Won't Stay Connected + Delay in Sound

AppsSonos apps are confusing. There are so many on the Apple store, I don’t know which one to use. This is extremely confusing and frustrating.How difficult is it to have ONE APP that controls all devices? How hard can that be? Every other company can do it. But you can’t. It’s absolutely ridiculous you have multiple apps that I have to first google the answer to figure out which app is the right one for my Sonos product.Sonos Beam ProblemSonos Beam has been garbage since day 1 with it’s difficult setup and delay in sound so the lips are never quite in sync with what is being said. Now it has randomly disconnected from the network this morning and refuses to reconnect. Nothing changed overnight. No power outages. Rest of devices on network work perfectly.I’ve tried the gold app and the Sonos2 app, and the Sonos1+2 app, and the ‘Sonos’ app. None of them recognize the Sonos Beam on my network. The router has 3 other devices hooked up and they work flawlessly.I am connecting Sonos Beam wi

3
B
1 year ago
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caroljankinsContributor I
posted in Speakers

bad experience Sonos

I bought a new Play 5 gen 2 in December 2019 with the idea that if I loved it, I would buy a second right away—I wanted stereo. I did love it and but almost immediately Sonos discontinued the model I had just bought, and the new 5 was designed not to pair with the Play 5 gen 2. I called and I wrote Sonos asking to return the unit so I could upgrade. They offered me a 15% credit instead. Sonos wouldn’t stand behind their sale and I was stuck. Then this week, two and a half years later I received a survey from Sonos. I told them what had happened and they set up a call. They never called. So I called them and after 40 minutes on hold they escalated the issue. All for naught, they just offered the 15% again. Sonos wasted my time and money.

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melvimbe
1 year ago
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QwePoiContributor I
asked in Controllers and Music services

Can only select closest Sonos to Phone when playing music.

Hi All,I use the Sonos app to play music. But I have a frustrating issue I am hoping you can help with.If I am in the kitchen, and select some music to play, it will play on the kitchen speaker. From here I can choose to play in the living room also (which is next to kitchen).If I walk into the living room. And choose to extend the music playing into the living room, it doesn’t show me the option for the kitchen, and therefore I lose the ability to joint control the two rooms.Does anyone else experience this?

3
controlav
1 year ago
F
ffffContributor I
posted in Home theater

Apple TV remote NOT controlling Sonos Playbar

I am currently getting my 2 replacement remote for my 4k Apple TV that is less than 8 months old. So this will be the 3rd remote I’ve had in a very short amount of time. The actual IR (infrared) emitter on the Apple TV remote keeps going out and thus it will not work with the Playbar. If anyone is having the same issue, open up your camera app on your cell phone and point the top of the Apple TV remote towards the camera lens and look for a little red light shining on your phone screen when you press the volume up/down/mute. If you do NOT see any red light that usually means that you have a bad Apple TV remote. You will not necessarily have issues working other functions from that remote as most of the functions with the Apple TV are through bluetooth connection and NOT IR connection. The ability to use the Sonos IR volume control is specifically using the IR side of the Apple TV remote. Hope this info helps someone as this has been extremely frustrating for me. 

3
F
1 year ago
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SarahJJContributor I
asked in Home theater

pair Ray and paired Play 1s

How do I group Ray and paired Sonos 1s

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S
1 year ago
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luckedoutContributor I
asked in Controllers and Music services

amazon playlists cut to 500

when i play an amazon unlimited playlist on sonos, Sonos only loads 500 songs even though the playlists may be 600 or more.

3
L
1 year ago
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GypsycatContributor I
posted in Advanced setups

playlists

I am so incredibly confused. I own a lot of my own music stored on devices. Setting up playlists with YouTube is easy. Transferring it all to play on my two speakers set up as stereo is ridiculously confusing. The Sonos app is very UNFRIENDLY and completely bewildering. I'm not stupid. But the designers of this set up are STUPID when it comes to user interface. I welcome any advice....thanks.

3
buzz
1 year ago
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scottevestceoContributor II
posted in Home theater

Can I use Sonos with Apple TV?

I want to use Sonos sound for my Apple TV. I have in ceiling speakers now with Sonos s1 amp powering the sound, with a nearby TV.  Can I upgrade to Sonos s2 amp and use the sound for TV via Sonos speakers while using Apple TV to show the visuals/video?In another area, I have Sonos2 with sound bar and sub, working with newer TV, but want to use the in ceiling speakers for surround, which are currently attached to a Sonons 1 amp. Do I just need to buy Sonos 2 amp and connect them to this system?Thanks.

3
S
1 year ago
M
marshpikeContributor I
asked in Speakers

Airplay connection issues

Cannot get apple airplay to connect with a new sonos 1SL on my M1 Imac 

3
Airgetlam
1 year ago
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grunrContributor I
asked in Controllers and Music services

Amazon Music HD sound drops out or playback stops entirely

When listening to amazon music hd within the Sonos s2 app ,. the song may continue playing (since I see the playback occurring in the app) but there is no sound.   This has happened a few times in past week.  Also, at times the payback just completely stops.   Now the interesting. thing is If I use the Amazon Music app and use ‘Alexa cast’ to send it to the same Sonos speakers (stereo pair of fives) it works perfectly.  

3
Stanley_4
1 year ago
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