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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19884 Topics

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peteyj1975Contributor I
asked in Speakers

Sonos 1 Volume auto adjusts to 5

I have been using Sonos for many years.  I have a Play 1 in my office and every time I adjust the volume to level 1, 2, 3 or 4 it either auto adjusts up to level 5 or down to and mutes.  Level 5 is too loud for back ground music at work.  Why does it not stay at level 2?  I am playing spotify, if that matters.

8
Airgetlam
1 year ago
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DrwebberContributor I
asked in Advanced setups

can i control My sonos when not on wifi

I have Amps controlling my speakers in my yard. 3 of them to be exact. Fire pit, BBQ, and Porch. When I’m sitting around the fire or a little further out my Wi-Fi signal weakens and I have trouble controlling Sonos from my phone. The amps are close enough to Router and speakers are hardwired so that’s not the issue. It’s simply volume, music, zone, etc.  I cannot change them because my phone struggles on the Wi-Fi. Any thoughts, ideas, apps that connect directly to Sonos? 

1
melvimbe
1 year ago
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l3linkyContributor I
asked in Home theater

Mini Sub setup

Hi all, Received my mini sub this morning and I've fallen at the first hurdle, it will not connect to my Sonos system. Current setup is Beam (gen2) and two SL Ones.Plugged the sub in, solid white light. Go to the Sonos app, Settings > system > add product....and the app just cycles through the WiFi animation and doesn't find anything. I've still got the solid white light.I've looked at the WiFi, and there's no new device that shows up. So it suggests the sub isn't even finding the network?Any clues??    

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R
1 year ago
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mik999Contributor I
asked in Components and Architectural

Sonos symfonisk using sonosnet stutter and/or the sonos app can't connect

Hi,I have 3 sonos symfonisk speakers, 2 in the living room where the router is, and 1 in the kitchen. I have never been able to connect to them using WiFi so I connected one of the speakers by ethernet cable to the router to create a sonosnet. The issue I am having is that several times per week when I try to use the sonos-app to play music, it can’t connect to the speakers. I have to physically disconnect the power and connect it and wait and then the app can connect. I also have playback issues where songs are skipped, stutters or stop being played for seconds.I had this for a year now and I have never had it working properly and I am very disappointed in these products.Does anyone have any idea what can be done or is this just a waste of money?

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M
1 year ago
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Y2bradContributor I
posted in Home theater

HELP!…HD Fury Arcana + Sonos Arc = inconsistent TV audio

Set-Up: Panasonic GZ1000, Sonos Arc, Arcana, PS5, Nintendo Switch, Sony Blu-Ray UBP-700 I recently (and frankly, stupidly) bought an Arcana to pass through audio to my Sonos Arc in an effort to get full access to DTS capabilities. I was originally using a HDMI splitter for blu-ray, PS5 and Nintendo. But the Arcana didn’t like that. So now I have PS5 and Nintendo going straight to TV and Blu-ray passing through Arcana. (Bye-bye PS5 DTS) One of the benefits (loosely termed) of the Arcana is that it can relay TV sound through the port back to the Sonos. This worked in theory…but not consistently. Sometimes no audio. Sometimes only worked once i loaded up native Netflix app. If I go straight to PS5, no audio. But if I reset TV, load up Netflix, then switch to PS5 channel, I get audio. Clearly a handshake issue between the TV and the Sonos through the Arcana.  Essentially meaning I had to remove TV audio from the situation completely, and now I have TV audio going straight to the Sonos and

10
Dean22222
1 year ago
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S98765Contributor I
asked in Controllers and Music services

Unable to add music library from USB drive connected to WiFi Router

Hi,I am trying to add a music library from a USB hard drive connected to my Router but have had no success. I would like to play music from my library without leaving my PC on all of the time.I have a TP Link AX55 Router. My PC is running Windows 10 Pro. My Sonos system is running the S2 app. I have mapped the hard drive as a network drive and it shows in Windows Explorer as G (\\TPShared) (G:). I am able to browse the drive and copy files in and out through Windows Explorer.I have searched through previous posts but still don’t know if it can be done or not. Am I correct in assuming that because I am using the S2 app, it uses SMB v2 which Sonos doesn’t support yet?Any help would be greatly appreciated.Thanks

11
S
1 year ago
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ThisismybestnameContributor I
asked in Components and Architectural

playbar audio crackling and muted

Recently my Playbar and paired play 3 surround speakers have stopped working correctly when using certain apps through my Apple TV. Hulu works fine. Netflix works fine. However other apps such as Disney plus and YouTube tv play the audio distorted crackling and muted. Stranger yet is certain channels on YouTube tv the audio is fine but other channels the audio issues persist. When switching hdmi inputs to a ps5 the audio is fine. Any help would be great

7
Ken_Griffiths
1 year ago
boback
bobackContributor III
asked in Portable speakers

Sonos Roam Disconnects Bluetooth and Freezes Every Time Certain Online Videos are Played

 I like to use my Roam as a computer speaker. I have issues where Sonos bluetooth frequently disconnects. What seems to trigger the disconnection is when while listening to music on a music player or web-browser and I play a second audio stream on some web videos on any browser (usually Twitter video) all my audio mutes and Sonos freezes and becomes unresponsive. The only way to reconnect is a hard Roam reboot.The issue only happens on Windows 10 (I tested two Windows 10 computers). The issue does not happen with Sonos Move or other bluetooth devices (airpods or UE speaker), only the Sonos Roam. I was sent a new Roam by Sonos, and both the old and new Roam have the same glitch.Try to reproduce the error on Windows 10 yourself. It happens every time I play this video with another audio stream running in the background. I would say about 50% of the videos off Twitter trigger this same issue.https://twitter.com/BarackObama/status/1555221890372861952

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boback
1 year ago
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Monte03Contributor I
asked in Home theater

Problem integrating sub mini in existing home theater setting

Hello,I got yesterday my new sub mini and wanted to integrate it in my existing home theater setting consisting in a Playbase and 2 One SL.After setting up the sub mini to my WiFi, it downloaded an new firmware but when i tried to integrate it via the Sonos app in my exisiting setting i got an error message, when i retried it, the picture showed now 2 sub minis in my system but i still got the same error message. When i play music, the sub is not working.What can I do?Thanks for your feedbackBest regards,Marc

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M
1 year ago
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KevTHCContributor I
asked in Controllers and Music services

Cannot link Sonos to Synology DS220+ NAS

This is the same as a closed topic, but I am having the same issue, and the solution on the original topic, that of enabling SMB1 on the NAS, is not working for me. I can connect to the share using windows (once I login using the username/password I have created specifically for that share), but Sonos is still reporting an error. It no longer reports the same error it did before I enabled SMB1 - but still an error and still making it impossible for me to use my new DS220+ for Sonos:I am running DSM 7.1-42661 Update 4, and Sonos is the older S1 setup. The not horribly informative error from Sonos is this: Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\nasnew\music\_MusicFiles” is denied. Anyone got any thoughts? It’s kinda ironic that I had to upgrade from my old DS508 because Windows deprecated SMBv1 so couldn’t access the DS508 on its not upgradable old versio

13
J
8 months ago
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Vinny4SumContributor I
asked in Controllers and Music services

SiriusXM App not loading on Sonos "Account not found"

I have been using Sirius on my Sonos for almost 2 years. I recently moved and went back in to connect and I get the message “Account not found” when I try to login to the app on Sonos. I can login with internet and both vehicles are fine.

1
Airgetlam
1 year ago
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NYMartinContributor I
asked in Components and Architectural

Speakers don't connect at once

I have many speakers throughout my House.  When playing via Spotify and I change a song, the speakers don’t all connect at the same time and might take several seconds or longer to finally connect, even in the same room

3
Airgetlam
1 year ago
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kirrg001Contributor I
posted in Components and Architectural

Spotify not working since couple of weeks

Spotify is massively out of sync since a couple of weeks. I remember I installed updates to both Spotify and Sonos. So there are on the latest version. Since three years it is normal that Spotify and Sonos are sometimes out of sync, but this time it is heavily broken and does not recover  I start playing a list. I press next maybe. Works. And after a few minutes the problem already appears. The song in Spotify is a wrong one. I sometimes cannot even press next anymore. Volume is buggy too When I use the Sonos app it works. I can see the correct song, next and previous works please please fix this I just took a diagnosis: 1849336499

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Ken_Griffiths
1 year ago
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bordersiiiContributor I
posted in Advanced setups

Sonos Beam not working with LG OLED eARC

My Sonos Beam started sputtering, then stopped working with my LG Oled altogether. I tried resetting the LG and the Sonos Beam several times. I called tech support for Sonos, then LG, then Sonos again.  Third time’s the charm. What we discovered, through the process of elimination, the problem was the Fire TV Cube. Not cutting it off after use led to a short circuit the whole eARC function. We disconnected the Fire TV Cube, then did a hard reset. We also did a hard reset on the LG and the Sonos, then everything worked perfectly.  For audio, on the Cube, I now use “Best sound Available” and not, “Dolby.”  My Sonos gives me Dolby for the Cube and everything is working properly. If your eARC goes out. Try resetting your Fire TV or Apple, then reset Sonos and TV. Everything should work.

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Ken_Griffiths
1 year ago
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ArneJContributor I
asked in Controllers and Music services

My Sonos Stations disconnecting

This happens to me all the time. Amazon Music stations that I have added to My Sonos seem to lose their connection to the station at Amazon. When I go to play the station from My Sonos, I get “Requested operation failed. Please try again.” I can go search for the station and play it from there fine. If I delete the station from My Sonos and re-add it, it plays fine.So I don’t think it’s a networking issue. It seems to be a station identification issue. Sometimes it happens with one or two stations, other times all 10 Amazon stations stop working (again, from My Sonos only)It’s annoying because I have to delete each station from My Sonos, the search for each one individually and add it back.  This happens around once every two or three weeks.Haven’t had any issue like this with Pandora.Any ideas?

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M
1 year ago
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reidisakiContributor I
posted in Controllers and Music services

amazon music keeps saying request failed

here is my confirmation number: 233176857 i click on amazon music and i get this:   

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Airgetlam
1 year ago
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SteleContributor II
posted in Components and Architectural

Last-ditch effort to get misbehaving Sonos One Gen 2 working

I have a Sonos Gen 2 that has been misbehaving badly lately, and this is a last-ditch effort to try to resurrect it.Symtoms:When connected to Ethernet, it powers on and then I get a solid white light.When not on Ethernet, it flashes white several times and then the light goes out.When I factory reset on Ethernet, it flashes white 3 times, then goes into a sequence of 4 white/orange flashes, then it repeats the sequence as long as I keep the button on the back held down.If I hold the PLAY/PAUSE button, it flashes white a few times and then goes solid red.Looking at my Pi-Hole device list, it DOES show up in my list of Ethernet devices and is assigned an IP address, so there is *some* life to it.I have tried factory resetting it several times, both on/off Ethernet, including at the request of a Sonos chat agent, to no avail. It’s not under warranty anymore so it’s effectively “trash”, which I feel terrrible about. One of those “worked yesterday, now doesn’t work” situations, and there re

1
J
1 year ago
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BunkspubbleAvid Contributor I
asked in Controllers and Music services

Cannot Add Library On ASUS 6604T

Today my S1 system said it could not access the library which is on my ASUS NAS. Support documents said to remove the library and re add. I removed the library but now cannot add it again. I’ve tried from my windows pc and also from my ipad. I get errors about serverstack which surely cannot be correct using an ipad.When trying to add the library sonos will drill down to the folder without problem so there is a connection to the nas.I should add my nas did an ADM update in the last day or twoThank you

4
B
1 year ago
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MarkinOviedoContributor I
asked in Components and Architectural

Amp hdmi question

I have a new Sony 4k blu-ray player that has two hdmi outputs.  One is full hdmi with video and the other is audio only.  I’d like to run the full one to my tv for movie playback through my Sonos 5.1 system but would like to bypass the tv for listening to cds.  Will the Amp take the signal from an audio only hdmi or do I need an external DAC? Moderator Note: Modified for technical accuracy (replaced Connect Amp with Amp).

3
M
1 year ago
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ahoriContributor I
posted in Portable speakers

How to Disconnecting Roam Blutooth

My ROAM is connected with Wifi and Blutoorh. Blutooth at kitchen is used to listen TV when needed. The problem I faced is that once ROAM is connected with blutooth (TV), ROAM tries to keep connectting with TV, even when I do not want to listen TV from ROAM. I can hear the TV sounds from ROAM whenever the TV is on.... What I want to do is to listen TV only when I need. Yes, I know, mute works, but this is not smart. I called SONOS local customer service and he said that ROAM is designed to keep the last blutooth connection, and once it is connected with some other blutooth device, then ROAM will not try to connect with TV again. Hmmm, this may work, but this is not smart at all and annoying to do so thking the recovry of the TV connection. Is there any 'smart' way to disconnect blutooth, via app, or voice control (alexa or sonos)?

2
G
1 year ago
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Andrew276Contributor I
asked in Components and Architectural

Sonos boost connection on S2 app

Moved house with new router.  S2 app does not recognise the boost, the rest of the system was found and is on the regular wi-if network.  tried various things, rebooting router, changed cables, changed sockets in the router and on the boost, tried a factory reset on the boost - but now it just has the green flashing indicator lighthow do I get the boost to connect and provide the dedicated network for Sonos that is needed to prevent drop out etc

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Corry P
1 year ago
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timetorockContributor I
asked in Advanced setups

Sonos Arc and Sonos Beam on Eero Mesh

Hello Sonos Community!I’m reaching out as I’m having a tough time setting up the Sonos system in my house. Here is my setup:WiFi Network: Eero Mesh (version 6.11) setup with one Router downstairs and one identical Router upstairs under a Single network name.Sonos system:Downstairs: Sonos Beam Gen2 + 1 Sonos SL speaker which is wired to Eeros router and accessible on the Sonos S2 app Upstairs: Sonos Arc + 1 Sub + 2 Speakers upstairs which is not wired, but connected over WiFi to the Eero WiFi network. Here is the issues (using the current S2 app)When I’m downstairs, I can see the Beam + SL speaker. When I go upstairs, I need to disconnect WiFi and connect to nearest Eero router where it shows the Upstairs setup alone. Now when I come down, whatever I do I can not access the Beam + SL Speaker. I end up reseting and adding them all again.Very frustrating experience of using Sonos on Eero. I’ve googled enough and checked forums. I must be doing something silly in my Eero setup or Sonos set

4
T
1 year ago
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Help11Contributor I
asked in Components and Architectural

missing sonos products

I have 2 Sonos connects in 2 diff rooms. Worked for years without problem. Lately though it seems only one sonos at a time is recognized by the app. When I search for missing products it sometimes adds the one missing but then loses the other one.  So it seems the app only recognizes one sonos at a time now ? Help !  I have tried all the troubleshooting suggested and nothing works. 

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A
1 year ago
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ClemdogAvid Contributor I
asked in Home theater

Sonos Arc + AppleTV + Samsung TV = No Dolby Atmos

My tv is a Samsung QN85QN90AAFXZA. It’s less than a year old and has eArc. Hooked up the Arc and 4K AppleTV but don’t get Dolby Atmos showing during playback in the Sonos app…  It reads “Multichannel PCM 5.1”Known issue?  User error?Any help would be greatly appreciated  Thanks! 

26
U
1 year ago
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PaulT1120Contributor I
asked in Home theater

Arc 5.1 setup volume goes way up automically when streaming amazon music

I’m having an issue with the volume of the system going up way too high when playing a playlist and it’s the 3rd or 4th song on the list. It gets so high that I can’t leave music playing without having the phone in hand to turn it down when this happens. It’s gets so loud almost full volume but the volume setting stays same, just acts like somehow the content volume is changing. I have to skip song to fix issue. It happens every time. Anyone else with this issue? Im curious how to resolve this. 

1
Mr. T
1 year ago
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