Sonos 1 Volume auto adjusts to 5

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I have been using Sonos for many years. I have a Play 1 in my office and every time I adjust the volume to level 1, 2, 3 or 4 it either auto adjusts up to level 5 or down to and mutes. Level 5 is too loud for back ground music at work. Why does it not stay at level 2? I am playing spotify, if that matters.

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melvimbeAnswer

Ok. I know some of the services don’t work on a 1-100 volume scale, but on 1-10 or 1-20 scale, and thus volume changes are rounded up/down to accomodate.

In fact, I would guess that maybe that’s why. If you have Alexa installed, it may be that Alexa accesses the volume data, just pinging the speaker periodically, and sort of forces it to level 5, as 2 doesn’t make sense to it, but 5 translates to 1 on Alexa’s volume scale. Something like that. I have tested this, but also haven’t been concerned about low level volume.

Either way, it would probably be a good idea to create a diagnostic next time this happens. You can contact Sonos support and with the diagnostic, they should be able to tell you what’s happening to adjust the volume...whether it be Alexa or something else.

Danny

melvimbe

What are you using to adjust the volume? Sonos app? Buttons on the speaker? Google, Alexa, or Sonos Voice?

Danny

P

peteyj1975Author

Contributor I

I am using the sonos app. I also tried the buttons on the speaker and it will not adjust to a very low level without muting or going to zero.

melvimbeAnswer

Ok. I know some of the services don’t work on a 1-100 volume scale, but on 1-10 or 1-20 scale, and thus volume changes are rounded up/down to accomodate.

In fact, I would guess that maybe that’s why. If you have Alexa installed, it may be that Alexa accesses the volume data, just pinging the speaker periodically, and sort of forces it to level 5, as 2 doesn’t make sense to it, but 5 translates to 1 on Alexa’s volume scale. Something like that. I have tested this, but also haven’t been concerned about low level volume.

Either way, it would probably be a good idea to create a diagnostic next time this happens. You can contact Sonos support and with the diagnostic, they should be able to tell you what’s happening to adjust the volume...whether it be Alexa or something else.

Danny

P

peteyj1975Author

Contributor I

Thanks. I do not have Alexa, I always use the app. How do I create a diagnostic?