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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19586 Topics

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bombadilAvid Contributor I
posted in Controllers and Music services

Le morceau n'est pas correctement codé

J'ai une question. Lors de la lecture d'un morceau de musique, l'appli stoppe le morceau et me donne un message comme quoi il a arrêté la lecture parce que le morceau n'est pas correctement codé. Il fait cela avec un morceau sur deux depuis deux jours, peu importe le morceau. Quelqu'un a une idée de ce qui se passe?

2
Sotiris C.
1 year ago
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robkingiContributor I
asked in Controllers and Music services

Music Library

I added a new album (cd) to my Music Library folder on my computer, but it is not showing up in my Music Library on Sonos.  I have re-booted, etc.  Do I have to remove my Music Library and re-install in Sonos?

2
R
1 year ago
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XerofilterContributor I
asked in Controllers and Music services

Apple Music reauthorization

About two weeks ago, the Sonos app asked me to reauthorize Apple Music (I have an Android phone running Android 12). I followed the steps and ended up in an endless loop of requests for reauthorization. I’ve done everything I can possibly do - my controller and system (Play3) are up to date, I’ve factory reset, I’ve uninstalled and reinstalled the controller app and Apple Music, I checked my internet connection.I see several threads where this seems to happen from time to time. Is anyone else experiencing this issue and do Sonos/Apple ever fix it?

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C
1 year ago
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MrbartlamContributor I
posted in Portable speakers

Roam keeps breaking when phone screen is off

Using my roam on blue tooth. As soon as screen on my pixel 5 goes black (as in goes to sleep) my roam keeps stopping for a couple of seconds then carrying on where it left off ( as goes silent for a second or 2). It does this about every 10 seconds. When I turn off automatic sleep so my phone stays on it keeps working normally although this drains my phone battery. It does it even if my phone is within 1m of the roam. There is no WiFi network where I am so that is not an option. No other device is linked to roam. Any help gratefully received.

1
106rallye
1 year ago
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RollinsfordContributor I
asked in Controllers and Music services

Spotify playlists

Some of my Spotify playlists stopped showing up in Sonos. I signed out and in, un-authorized and re-authorized and now NONE of my playlists show. How do I fix this?

3
Rex C. Jeanpierre
1 year ago
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KD3TBContributor I
posted in Home theater

Sonos Beam Stand-By Mode

My Sonos Beam is connected to my Samsung TV. It is plugged in to the TV using HDMI. When I am away for an extended time, I sometimes unplug the TV.   If I do not use the Beam for an extended time, will it go into a sleep mode or is it better to un plug  the power too.Thank you, Irwin 

2
Stanley_4
1 year ago
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MikeE67Chromatic Producer I
asked in Home theater

Sonos Sub 3 stopped working on WiFi

Hi. For some reason my Sonos Sub 3 has stopped working on WiFi but I have since solved the problem by connecting my Sub directly to my router.However I am curious as to why this should happen on WiFi but not on an ethernet connection?I now have my Arc and Sub connected directly to my router with just my 2 One SL's connecting via WiFi as I have had no issues with my 2 surround speakers!It was only with the Arc and Sub that I had connection issues.It was strange as when I had the problem the Sub was showing on the Sonos app but no sound was coming out of the Sub whilst it was on WiFi.Just curious. By the way I have tried all the usual things like rebooting my router etc.Just to add that before when I only had the Arc on a wired connection (I think it's called SonosNet), on the Sonos app under 'About My System' I only used to have the Arc on WM:0 but now not only is the Sub on WM:0 but the 2 SL's are as well and they are still on WiFi?How is that?I would have thought that my 2 SL's would

16
M
1 year ago
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msteticContributor I
asked in Portable speakers

roam disconnecting when is connected to charger

roam disconnecting when is connected to chargerIf it is working on battery only it seams fine. As soon is connected on charger, for charging and home use, it keeps disconnecting from wifi. All updates are done and other devices works fine on the router. So please , don't me advice to reset router again. It is not fair.

4
J
1 year ago
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ritkoContributor I
asked in Home theater

Problems with HDMI ARC and Beam on TCL TV

Basically every other time I turn on my TV the Beam(Gen 1) will not connect with the TV. I then need to unplug the HDMI cable from the TV and plug it back in for it to connect, or doing the Tv setup in the SONOS app also helps with this issue. If I try to fix it within the app, I also need to do the TV setup two times, the first time it will say there was an error, but when I try again it works. I usually just end up removing the cable and putting it back, since that is much quicker.The annoying thing is it happens basically just every other time I turn on the TV. Both the Beam and the TV are running all the latest updates, this has now been going on for about a year. I have tried resetting the TV but that did not help.I have also noticed that when I turn off the TV, sometimes the LED on the Beam turns green, sometimes it stays white.I'm using the HDMI cable that came with the Beam to connect the TV, but maybe changing the cable could help.TV model: TCL 50P815 Running Android TV

1
Corry P
1 year ago
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OregonRiderContributor I
asked in Components and Architectural

Tuneblade and Sonos One

I  have Windows 11; Tuneblade 1.8.0.0 and an original Sonos One.My goal is to use Tuneblade to stream to my stereo receiver and the Sonos One simultaneously. Tuneblade plays to my Denon stereo without a problem.The Tuneblade app does not automatically find my Sonos One.FWIW, I also tried Stream What You Hear 1.5 and it finds the Sonos One (but it will only stream to one device at a time).I tried setting up the Sonos One in Tuneblade manually. I know the IP address but not the Port number and frankly don’t know which Airplay Receiver to choose:Airport ExpressApple TV 1,2 3,4Speakers/HifiShairPoint.TIA, Brian

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O
1 year ago
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jamesbondssContributor I
posted in Home theater

This Fall, Sonos Voice Assistant and Home Theater Operating System to Launch With Matter?

This is a completely speculative inquiry that cannot be validated at this time, but I'm curious as to whether people believe it to be conceivable. Based on what I've observed and what's forthcoming, it appears to be a significant likelihood.Sonos acquired the voice assistant business Snip some time ago, and it is now seeking a leader for its Home Theater OS division. While considering how consumers may subsequently utilise their own voice assistant to control not only music but also televisions, I recalled that Matter has also been delayed till this Fall.Suddenly, I realised something because of this. What if Sonos takes advantage of this and creates not just a music/television voice assistant, but a full-fledged home voice assistant that will have access to a plethora of Matter-compatible devices this fall, thereby rendering Sonos independent of third-party voice assistants such as Google, Alexa, and Siri?It will be intriguing to observe how this develops and whether it becomes a real

1
Airgetlam
1 year ago
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Steve crossmanContributor I
asked in Advanced setups

adding network to sonos 2 app

Hi all, I have had all of my routers remapped and a new ssid added for sonos only but I can't add it to the app, does anyone have any ideas how I can do it.

1
Ken_Griffiths
1 year ago
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huntaaarAvid Contributor I
asked in Home theater

latest arc update broke my setup

Everything was working fine with my arc and Panasonic tv.But after the last Sonos update:The tv sound is not in sync.The (sky) remote no longer controls the arc volume/mute but now controls the tv instead.The tv sound plays at different sync to arc at the same time. Not sure what’s got out of whack. Any help welcome.thanks 

4
Airgetlam
1 year ago
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dart2342Contributor I
asked in Components and Architectural

Hard wired speakers not showing connected to amp and only one plays

I have 2 hard wired non-Sonos speakers that were working fine for almost a year and then one stopped working.  I reset the amp and then the one that wasn't working started to work and the other was silent.  On my app in shows no line-in connected but I checked all of the connections. Any ideas?

11
buzz
1 year ago
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AndyHutchContributor II
asked in Home theater

PS5 best settings for Sonos beam gen 2, sub and 2 one’s setup

Hi guys I’ve just upgraded from a Sonos play bar to a Beam gen 2 and finding it a bit confusing which settings to set up on the PS5.I also have a sonos sub and 2 sonos 1’s as surroundsI can only get 7.1 output on pcm but there is also Dolby and Dolby dts setting but they show 5.1could someone advise best settings on ps5 please to get best out of my setup ? Thanks in anticipation 

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G
1 year ago
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ColinATLContributor I
asked in Components and Architectural

Harmony Hub not controlling Sonos Volune

Logitech Harmony Hub has worked great with Sonos for years. Suddenly, about a month ago, the volume buttons stopped working. On another recently closed thread, I see that this is a Harmony firmware issue. Can you please get Logitech to fix this!?!!

2
C
1 year ago
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KjhallContributor I
asked in Components and Architectural

When I try to connect to my device it comes up with Amazon Music Error. Retry when you have a stronger network connection

I have had my system for a good year or so now but one day it just stopped working.  I have ask Alexa to tell the weather/ time etc but won’t play any music.  When I go into the app on my phone and try to connect to a device it comes up with this Amazon Music Error.  I feel I have tried everything, unplugging - resetting - logging out of app and back in.  Also now under Music & Content I can’t find Amazon Music?  If I play Sonos Radio through here it will play but my sono will only work through here through my phone not voice??

1
Corry P
1 year ago
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viavillalobosAvid Contributor I
asked in Controllers and Music services

None of my podcasts in Spotify when I search "podcasts & shows" in Sonos app

Hey, what is the secret to streaming podcasts on a Sonos speaker.  I have added Spotify already and I’m able to play music just fine because songs and/or artists come up in the Sonos app search on the , no problem.  However, if I wanna stream a podcast on my Sonos and do a search in the "podcasts & shows" on my Sonos app none of the podcasts in my Spotify library come up.  What is the secret here?  I used to listen to podcasts on Sonos all of the time. Please advise! 

6
controlav
1 year ago
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GLO YogaAvid Contributor III
asked in Components and Architectural

Audio skips every 3rd track like clockwork!

I own a yoga studio and have 6 Play 3’s, a Connect, and a Boost. The issue I have is very specific and I am not sure how to resolve it. Inernet speeds are in excess of 350MB consistently. What happens is that when you play a song, the next song in the queue will play just fine, but the following or 3rd song will not play, and I will get a message that says “connection to Spotify was lost” then switches tracks to the 4th song. In a studio where the next song being in sync is very important this is a big issue that comes and goes. Anyone heard of this?I have tried deleting everything then reassigning it all back, this works for a short period then back we are back to this. I have tried resetting both the router and modem to no avail. For a studio this is a difficult problem but one that is so specific that there must be a solution to this, any ideas? Best!

13
G
1 year ago
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heavywaterContributor I
asked in Home theater

Sub Gen 3 Hum/Chirp/Tick

Hi all,I bought an Arc + Sub Gen 3 bundle last week. Unfortunately since I’ve started using it, the standby noise from the Sub has been unbearable; I know there’s normally a slight hum/whine with almost all electronics, but this is loud to the point that it’s distracting me from the other side of a quiet 8m room. I have to switch it off or physically unplug it each time I stop using it for a while, which is… not a great user experience.I’ve tried factory resetting, disconnecting from the Arc, using different wall sockets, swapping the power cables between the Arc and Sub, everything I can think of. The hum is independent of volume.I’ve recorded it here: https://voca.ro/1lAaKn4Qmzw7. At 14 seconds I switch the Sub off (via the app) so you can hear the background noise alone (along with the quiet hiss and few random quiet ticks it makes even when off).I’m also a bit concerned by other comments that I’ve seen that returned units can be replaced with B stock - is this true? I only received

3
H
1 year ago
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JezinUplymeContributor I
posted in Controllers and Music services

Spotify loses connection with Play 5 Gen 2

Spotify loses connection with my Play5 Gen 2 when streaming both when initiated from within the Sonos app or directly from Spotify. No issues streaming to Beam, Sub, Play1 SL and Play 1 on the same system. all software versions up-to-date. This is a recent issue?

3
J
1 year ago
J
jumandoooContributor I
asked in Home theater

how can i use sonos beam gen 2 with receiver

anyone know if you can use a Sonos beam gen 2 with a technics receiver and a woofer on a Samsung q70.**  *Moderator Note: Modified in accordance with the Community Code of Conduct.*

1
G
1 year ago
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MG1214Avid Contributor I
asked in Portable speakers

Using Move in two different locations

Hello, thanks for reading my question. The community has recently helped me resolve another more complex problem than what I am about to ask in this thread. It is great that the more knowledgeable members here are so generous with their time. Thank you very much in advance. I live in two different cities. During the work week I am in one city, and weekends in another. Currently my Sonos system is setup in my weekend location (I’m not well off, it sounds better than it is, believe me). I have an Arc, Sub 3 and a pair of Moves. I simply want to take the pair of Moves with me to the home I live at during the work week. I do not need to take the Arc and Sub, just the Moves would be fine. Is it as simple as going to the work week location, turning on the App, it won’t find a network that it knows, and then using the Add a Trusted Network function? I would guess if that is the case then you just add the Moves as products one at a time and recreate the pair?  If so, when I return on the weeke

4
M
1 year ago
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ScorgiContributor I
posted in Portable speakers

Sonos Roam loosing connection

When playing music from spotify I select one Move, 2 One and 2 roams.Everytime I need to switch the roams off and on before they start playing. Can I do something to make them play instantly like the others.  

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Corry P
1 year ago
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kirkmcTrending Lyricist I
asked in Controllers and Music services

Can't AirPlay to my Sonos Amp

I use my Sonos Amp in my home office from my Mac via AirPlay. This morning, I tried to play some music, and it’s not connecting. It shows up in the AirPlay menu in the Music app, but can’t connect. I can stream via AirPlay from my iPhone with no problem. I recently installed a new mesh wifi system, but that’s the only thing that’s changed in my setup. Any idea what could be going wrong or how to diagnose this?

12
K
1 year ago
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