• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20043 Topics

A
arunsinghContributor I
posted in Speakers

Suggestions on the right setup for music in open layout living/kitchen/dining

Hello, I have an open layout Living/Dining room/kitchen area about 33ft X 18 ft (on the kitchen side) and then the room narrows towards the living side (see room image). The ceiling height is about 10 ft. Trying to make a plan for how to best equip it for music listening only (no TV in this room). Thinking between various combinations of Era 300s with Sub Gen 3, or a couple of Fives? Would 2 Fives or 2 Era 300s be enough for a room this size? Also, thoughts about speaker placement would be great.(I am about to setup a recently purchased Arc/Sub Gen3/2 Era 100s in a smaller TV room).Will appreciate any thoughts. Thanks 

3
buzz
1 year ago
K
klaszlogtContributor I
asked in Controllers and Music services

Homekit Architecture Update in iOS 16.4 Airplay Not Working

I recently upgraded my smart home to the HomeKit Architecture upgrade released in iOS 16.4 (after it was initially removed in iOS 16.2), and now my devices can not airplay to any Sonos device

3
S
7 months ago
E
egnlsnContributor I
asked in Speakers

VLANs

I just moved my Sonos system to a VLAN, which is not the VLAN my main network (including my phone) is on.  Now, of course, none of my Sonos apps, phone or PS sees my system.  Is there any way to get them all working together (short of putting my speakers back on my main VLAN?  Don't really want to do that, as that'll lessen the security of my network.

3
E
1 year ago
C
craigskiHeadliner I
posted in Speakers

Replacing bridge in S1 system with a Play:1 that's currently running S2 firmware

I have replaced a couple of P1’s with a single ERA. I now want to give the P1’s to a family member, in a different house/network. The P1’s where running on S2, and have been factory reset.The new home is currently running S1, as they are using a bridge and 3 existing P1’s, and the bridge is only ethernet connected device.My plan was to disconnect the existing bridge, replace with an existing S1 P1, check all OK, then upgrade whole system to S2.I can then add the 2 P1’s that have been reset. Once all OK, I can move the P1’s to their new rooms in the new home.Is that the correct process? 

3
Ken_Griffiths
1 year ago
B
BrewcContributor II
asked in Speakers

Era 100 and One SL in same room?

Replace my pair of One SL with Era 100 + Arc and sub. Started thinking a day later can I hook the 1Sl back up and put them in the front corners of room?

3
N
1 year ago
G
GlemoineContributor I
asked in Controllers and Music services

date and time not set with15.2.1 update

Since the 15.2.1 update my system looses the date and time whenever the power goes out even briefly (so the wifi router resets), with the result that alarms do not function. (Living in Maine, such power flickers are frequent) The first time it happened support suggested deleting and reinstalling the app on my phone, which worked (XR running 16.3.1). The second time it happened simply restarting the app fixed it. The third time, nothing helps: restarting, resetting, reinstalling in both my phone and iPad. Trying to check for updates results in a 1101 error. Any advice appreciated!

3
M
1 year ago
B
Bill ChildersContributor II
asked in Components and Architectural

guitar wireless pickup connecting to sonos amp

Can I get a wireless guitar system to connect directly to my Sonos amp?

3
B
1 year ago
D
Dapprman_1Contributor I
asked in Speakers

How do I re-add lost legacy devices

Today my system decided it could no longer see my SONOS Five (note not a Play 5 - this has a mute button, not a play/pause one).  On trying to get that back in I lost my ZP120.  The android phone app appears incapable of seeing/recognising these devices and at best it sees them as the newer versions with the Play/Pause button but even with pretending this is the case the app can not hand shake with them.  Net result I am now down two devices with no apparent way of getting them back.I have tried disconnecting the power and then powering back up while holding the mute button, but this does little now aside from putting the device in to handshake mode with an app which can’t handle the handshake.

3
106rallye
1 year ago
B
brcorbinContributor I
posted in Components and Architectural

sonos Amp

I wanted to know three things?1-how many Sonos ceiling speakers can I install?2-do they need to be hardwired to the amp or can they connect with Bluetooth or WiFi?3- can the amp handle multiple zones?  For example speakers in dinning room only or dinning room and bedroom only?  

3
Stanley_4
1 year ago
T
t3hAliensContributor I
posted in Home theater

Sound Issues on Apple TV4k

5.1/Atmos stopped working for some reasonWe have an Apple TV4k, Arc, Sub and 2 x 100s which have been working fine for the last week. I came downstairs tonight to watch TV and I fire up Netflix and I cannot hear anything. Apple menu sounds work and so does the Netflix logo, menu clicks but as soon as I start a show I get video but no audio. I checked if there was an update available on the sonos app and nothing. I checked on the ATV and there was so I updated and was hoping for the best but still no luck. Soundbar is connected to eARC and audio pass through is enabled on the TV. If I force the audio output to stereo it works but if I force it to 5.1 it stops working. However if I open the HBO Max app and watch say Tenet it plays fine in 5.1. I am at a loss here! Any help would be great!

3
J
1 year ago
D
dcarnevaleContributor I
posted in Components and Architectural

Audiophile Network Streamer and SONOS

I have been thinking about this for quite some time. Not everyone is solely SONOS or Audiophile-grade components. However, SONOS plays in an upper scale price point for casual-listening of music and does so very well. That same household might have a higher-end network streamer like the NAD C700 which is a streamer/amplifier with speaker outputs in a room more dedicated to music. How would one connect these two concepts and play the same music everywhere? Without a SONOS Port adding $500 to the budget?The idea is to play higher res and MQA files in the “listening” room and send the same audio stream to SONOS the system to play at 24-bit/44 kHz …Impossible? Ideas? Thoughts? Solutions?

3
buzz
1 year ago
G
gjacquot86Contributor I
asked in Speakers

connecting the ethernet port makes me drop the network

Hello everyone,My installation is composed of:2X play bar2X SUB2X Play 33X One1X One SLall speakers are connected to an ethernet cable except 1X ONEsince a few days the music did not stop cutting then it is my complete network of the house which did not function any more.At first I tried to reset my wifi antennas but nothing worked.However I unplugged the cable that goes to my netgear where all the sound systems are connected and the network works.I test 1 by 1 which speakers are the problem and I discover that my playbar and my sub in the living room drop the network as soon as it is plugged in.Strange that it's two devices that do this .So I reset the two elements the addition goes very well everything works wireless but as soon as I plug the ethernet cable no network anywhere.I test my cable with a pc and they work perfectly.I don't know what to do anymoreIt seems like a conflict of ip when I plug them in.I'm not sure what to do, but I'm sure I can help.Translated with www.DeepL.com

3
J
11 months ago
SarahN
SarahNHeadliner I
asked in Speakers

Single Sonos Era 100

Hi AllI have ordered a single Era 100 for my bedroom. I have many Sonos speakers already so hoping this new addition will be a good one.Has anyone else got just a single 100 and if so, how does it sound? I don’t have room for a pair so I’m hoping just the one will sound good 😁. 

3
C
1 year ago
J
joefig44Contributor III
asked in Components and Architectural

Upgrade from Sonos by Sonance (OUTDRWW1) Speakers?

I currently own a Sonos Amp Gen 2 and the Sonos by Sonance speaker pair (OUTDRWW1). I’m now going to be installing a new cedar ceiling on my outdoor porch and thought it is a good time to see if an upgrade is in order. I see there are these new MAG Sonance speakers:https://www.bestbuy.com/site/sonance-mago6sysv3-mag-series-2-0-ch-outdoor-speaker-system-powered-by-sonos-each-paintable-white/6438662.p?skuId=6438662 As well as these in-ceiling speakers by Sonance:https://www.sonos.com/en-ca/shop/ceiling-speaker-pair?gclid=CjwKCAjwitShBhA6EiwAq3RqA-5GNADYZzhh45rIOWrWBUWnxwbJdAQ-F67qLYPP4ngIcDSvyJLNOxoC1-oQAvD_BwE&utm_medium=cpc&gclsrc=aw.ds&utm_term=PRODUCT_GROUP&utm_content=GGL_CA_EN_SONOS_B_PLA_SHOPPING_SMART-ALL_360i&utm_source=google&utm_campaign=GGL_CA_EN_SONOS_B_PLA_SHOPPING_SMART-ALL_360iI’m even open to installing four of the in-ceiling ones spread over the porch ceiling instead of just two.Would that provide a further sonic improvement? I think I read that

3
AjTrek1
1 year ago
L
loosecreekContributor I
asked in Components and Architectural

Turntable EQ problems

I'd like to be able to EQ my turntable and have it set differently than the normal EQ settings I have going through my beam 2 and surrounds while watching TV or streaming music.My first issue is that when I add the Connect to the TV room it creates a separate TV Room 2. I'd like to just add it to the existing room but it doesn't seem possible.When music is playing via turntable to connect to tv room setup, the EQ with the Connect doesn't do anything for the sound. It is only when I go to the speakers playing the music, tv room, I can change EQ settings. Id like to just have something set for the turntable as it needs a little more bass and don't want to have to change EQ settings when switching back to TV. Basically TV Room 2 EQ doesn't work at all.Can I just add the connect to the TV Room?Can I have a separate EQ setting just for the connect/turntable only, that will play music in my TV room setup?My setup is aTV RoomBeam Gen 2Surrounds SL gen 2TV Room 2Turntable into Sonos Connect Ge

3
106rallye
1 year ago
G
guitat manContributor I
asked in Controllers and Music services

sonos app not showing dolby atmos

app not showing dolby atmos

3
controlav
1 year ago
E
eloskarContributor I
asked in Components and Architectural

How to connect sonos sytem to a Denon AVR-X520BT

This is a pre-sale question.I have a Denon AVR-X520BT amp connected to an Apple TV 4K and LG laser projector.I have all this in the back of the room and at 6 m I have the projector screen, I wanted to put a SONOS sound system, but my question is how to connect it to the system, since the sound bar could not connect it to the amplifier or to the Apple TV, I understand that the only way would be via Wi-Fi, is there another way to do it?

3
E
1 year ago
S
sonnnetTrending Lyricist I
asked in Controllers and Music services

Browse song in Music Service App; Play it Hi Res on Sonos

Hi,I'm using Amazon Unlimited. I want to browse for a song on the Amazon Music App, then start playing it on Sonos, without having to search for it again in S2. Is there a quick way to do this (eg menu items or share URL link)?I don't want to use Cast/ Connect because then the music won't play in Hi Res if it is an Ultra HD track.I don't want to browse on the Sonos app, because, amongst other reasons, I can't see if the track is Hi Res.The closest solution I've found is to cast the track, then press three dots and choose 'Search [The Artist]'. But I then have to stop the cast, search for the album, find the track and play it.Am I missing a trick, or is that just the way it is?Thanks v much

3
S
1 year ago
M
mateuszniesmialekContributor I
asked in Controllers and Music services

Spatial Audio not available on Apple Music

Hey guys, As you are probably aware, Sonos has recently introduced the spatial audio feature. However, I have noticed that this works when playing music from Apple Music through the Sonos app because when I try to listen to music directly from Apple Music, I just lose this option.I am curious to know if this is a technical error that needs to be fixed or if this is how the feature is intended to work.Thanks!

3
M
1 year ago
S
silverorangeContributor I
asked in Speakers

Speakers cut out even with Sonos Boost installed now.

Hey everyone, I’m flustered with how the Sonos system keeps cutting out at my new place. This was a much more tolerable issue before (when I also didn’t have Boost in place). At my new place, I’ve installed 8 speakers (individually for now) and everytime I start to play a song from Spotify, half of the speakers cut in and out for the first 20 seconds and eventually come on. This isn’t an issue for the subsequent songs if the queue remains uninterrupted. But, if I try to play another song, well, we’re back to square one!I just installed Boost and the situation improved mildly. But, I still have the same frustrating thing as before. While I love these speakers, this really seems unacceptable to me at this point and I’m now thinking if I should just get rid of the entire system and find a better alternative.My place is a 1,000 square foot flat and Boost, distance and location wise, isn’t too far from the speakers (30ft max from the farthest). Anyone had a better luck with this? 

3
Airgetlam
1 year ago
I
IshZachContributor I
asked in Speakers

Sonos Net speakers won't play with non-Sonos Net speakers

 I have a Beam, Sub and Pair of Ones along with a pair of Fives that all connect to Sonos Net via the Sonos Boost plugged directly into my router.I also have a pair of ERA 300s that are not compatible with Sonos Net. Up until yesterday I've had no problem playing music to any two pairs or all speakers at once. Ever since the most recent app update (today or yesterday), I can combine the groups of speakers or "rooms" that are on the Sonos net and play them together, but the ERA 300s cannot play the same song at the same time all of the sudden.I can also play just the ERA 300s, but if I attempt to add in either of the other rooms, the app shows them playing but no audio comes out.Anybody else experiencing this?

3
Airgetlam
1 year ago
T
TVGREGContributor I
asked in Components and Architectural

Will the Sonos Amp power and set up for a non powered stand alone subwoofer

The original system was the Bose Built Invisible that had the sub woofer and rear speakers built into the wall.  It had a separate amp for all the speakers that is no longer working. Want to add an Arc with two amplifiers (one for the rears and one for the sub) for the home theater room.Will the set up in the Amp allow for a stand alone sub woofer only.  Trying to do this without having to get a separate power amplifier to use the sub output.       

3
buzz
1 year ago
Z
Zoo22Contributor I
asked in Controllers and Music services

Speaker adjustments missing from app?

Just factory reset my playbar, surrounds (sonos one’s) & sub and updated the app.Everything is working however now there is no way to adjust surrounds or sub. Used to be settings for all this. There were some distance settings for surrounds & you could adjust sub.All now is the volume, night sound, & enhancement.Touched every part of every screen I see nothing but it’s supposed to be there.Have it on android phone & ipad. Both are the same.Not there.

3
G
1 year ago
R
RayRay1Contributor I
asked in Speakers

My Sub doesnt have any sound

My sub was paired to a Beam gen 1 but recently I had my doubts if it actually supported the Beam. Today I paired it with a new Arc and I come to the conclusion that it doesnt give any sound. In the Sonos-app it states the roomname + sub. I tried to remove it from my sytem and add it back, which did not help. There are no new updates. Anyone have an idea on how to solve this? 

3
jgatie
1 year ago
E
edbroContributor II
asked in Speakers

Excessive Airplay lag

On my E300s there is a 13 second delay when listening via airplay. This is from both my Mac and my iPhone. The same devices have a 2 second lag when airplaying to other devices including my Sonos 5s, Ones, Arc, and Apple HomePods. Thirteen seconds seems pretty excessive. Is there some setting I'm not seeing that can fix this?Normal wifi play is instantaneous. I 

3
Ken_Griffiths
1 year ago
Terms & ConditionsCookie settings