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Bhavik
Contributor I
October 17, 2020
Question

Sonos Beam crackle.

I’m getting random cracklings noises from my sonos beam it’s connected to the tv via hdmi arc and I’ve submitted the diagnostics (935533658) does anyone know how I can fix this?

when I pause my sky for a few seconds and press play again it seems to sort itself out

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1 reply

Simon B
Simon B
Retired Sonos Staff
October 17, 2020

Hi @Bhavik, Thank you for reaching out and welcome to the community. Sorry to hear about your issue with the crackling sounds on the Sonos Beam. And thanks for submitting a diagnostic report. Upon checking, I can’t see any issues with the Beam, So I want to ask further questions to check on this issue. 

  • When did it start happening?
  • Are there any changes made in the settings before the issue occurred?
  • Is it happening on all type of contents like TV or music contents?
  • Have you tried to unplug the Beam form the HDMI Arc port and from the power source for 1-2 minutes and observe for any difference. 

Let me know your thoughts on the advice above.

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