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Trazan_pw
Contributor I
November 19, 2020

Problem connecting to wifi

Hi got some older play 3, play 5, playbar and sub. They just stopped working and most Times The app wont find system so i reset The app and speakers. Now when i try to connect them again they all say that my wifi password is wrong. Im sure password is right. Sometimes i get one working with cable but then when cable is out again The app says it dont find The system. And if one starts working it looses connection after a few minutes and says wifi password is wrong. Any help will be very appriciated. 

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2 replies

Mark P
Mark P
Retired Sonos Staff
November 19, 2020

Hi @Trazan_pw.

Welcome, thank you for reaching out to Sonos Community since you already tried all troubleshooting steps let me help you further.

 Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

If you need help with any other information, please be sure to let us know.

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Trazan_pwAuthor
Contributor I
November 20, 2020

i have just reinstalled the app and tried with a play 3 that was set back by pressing play button at the same time as plugging it in so i dont know how much info is in the report but the number is,

1930562309

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