Of course I’ve had multiple issues after updating my speakers. Typical but after finally getting everything setup again. Now my beam and sub are undiscoverable and completely power off once I turn on my TV. Pretty annoying having to keep my TV on to listen to music. I also have One SL setup as a stereo pairing but they are on a separate power source. My TVSony Beam and Sub are all on the same power strip. Any advice my one SLs are setup as a separate room. After newest update I had to re add everything and hard reset all speakers but the beam!
Page 1 / 1
Hi
Please submit a diagnostic report from your Sonos system for us to check. Just include the confirmation number in your response so that we can look up the information.
If you need help with any other information, feel free to reach out. We'll wait for your reply.
200567958
Just submitted
Hi
Upon checking, the WiFi is disabled on your Sonos Beam and wad detected as a dropped room in the system which may cause the player not to show on the rooms menu in the Sonos app.
To address this issue, the next step is to perform a sequential reboot of your network devices, all your Sonos products, and force close mobile controllers to refresh the connection.
A sequential reboot means that we need to do this in order.
1. Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
2. Once the router is back online, unplug all your Sonos devices from the power. Please wait 15 seconds before you plug back them back in.
3. Force close the Sonos app from your iOS or Android device.
4. When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.
Enable WiFi on your Sonos Beam
In the Sonos app, Settings > System > Tap the name of the room > Enable WiFi. The app will show which is currently selected with a checkmark.
After performing the steps above and you're still experiencing the same problem, I recommend contacting our Sonos Customer Care support to perform in-depth troubleshooting and understand your full network setup. Our phone support has the tools to check what's going on in your system and to remotely access your device to provide the best option for you.
Please feel free to reach out in the future if you have any other questions. You're always welcome here.
This did not help me. I had already unplugged everything and rebooted which is a pain with all the plugs and wires and your call center is experiencing high volume of calls. Probably because every update glitches our systems! Thanks again.
Hi
We apologize for the inconvenience. We have phone support and chat support teams to help you out. Please be bear with us. You will be assisted as soon as the representative becomes available.
I understand that you have performed the steps provided. The diagnostic that you provided earlier showing that there's a communication problem between your Sonos speakers and your network, either between Sonos devices and your router or between Sonos and the internet. It would be best for you to continue working with us over the phone to expedite the process and help you out with your concern.
If you need help with any other information, please be sure to let us know. The Sonos Community is always here to help.
Figured it out through chatting with a specialist. Hope nothing goes awry after the next Sonos update.
HI
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.