Hi @acepmemori.

Welcome to the Sonos community and thanks for reaching out to us. I understand the situation where you’re coming from. Let me help you out.

I would suggest taking a picture of the light status on your Sonos Play 1and contact our technical support team for more in-depth troubleshooting steps or possible product replacement and for immediate action.

I hope this helps.

Please let me know if you still have any further questions or concerns. We are always here to help.

Thanks,

Thanks

Hi @acepmemori.

You’re welcome. Please let us know here in the community what was the proposed solution and what was done by our technical support team to help find a solution to your issue so other members of the community who might have the same issue as yours would be able to follow through.

Please let us know how it goes. Here in the community, we are always ready to help out.

Thanks,