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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18925 Topics

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wponder11Contributor I
asked in Components and Architectural

Playbar audio form only one speaker

I have a Playbar connected to a TV via optical connection. It is in a surround setup with two rear speakers connected through a newer amp. I noticed today when I put my ear to the playbar it sounds like there is audio only coming from one of the 9 speakers in the middle. Is this normal or is there anything I can do? Thanks

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Airgetlam
1 year ago
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CharlieB2806Contributor I
posted in Advanced setups

Setting up Sonos 1 in Uni

Hello all, I have a Sonos one, and I am having trouble connecting it to the wifi here at uni. I have registered the MAC of the Sonos on the required  uni wifi website, however every time I try and connect the speaker to the wifi through accessory setup on my iPhone on the Sonos app, it tells me an error has occurred, and nothing I seem to do changes this. if anyone has encountered this before or knows a solution please let me knowCheers.

6
Airgetlam
1 year ago
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ohnltContributor I
asked in Controllers and Music services

How to connect Spotify to sonos from Ivory Coast

Hello, I would like to connect spotify to my sonos application but I can't find the application in the "add a service" search. However I managed to sync my soundcloud account.  Thank you for your help !

2
Airgetlam
1 year ago
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Didney_Worl1Contributor I
asked in Home theater

How to enable 5.1/ upmixing from PC browser?

So my Arc setup is connected RTX3080 → LG C1 eARC → Sonos Arc + 2x One.How do i get (upmixed) surround sound like 5.1 from PC Browsers like for YouTube/Spotify websites?Games work fine no matter Dolby Atmos or 5.1 LPCM.

2
D
1 year ago
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ScottyE123Contributor I
posted in Home theater

Wifi without internet?/

When I bought my system, I was mis-informed by the store I purchased at. I was told wi-fi was needed for initial setup, but not to use system.  I have the Beam Sound Bar hooked to TV in a camper. I have 2 TV’s linked together on opposite ends. I purchased the Move(s) to accompany the sound bar. Works fine together when I have internet, but when I have no internet, the moves will not connect. I spoke with a friend about this, and I was informed that there are devices that can create an “internal” type wi-fi without a connection to the internet. Would something like this work with a Sonos system? I would like to add the sub mini to the system if it will connect. Thank you in advance for your help!! 

5
S
1 year ago
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hammond177Contributor I
posted in Speakers

play 1 drop out

Can you please help my play 1 has dropped out when I try and contact it goes to lounge 2i have all my other speakers in lounge 1 so I try to add it in Fix surround it will not let me put it with the other speakers can any one please 🙏 help 

2
X
1 year ago
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PirrusContributor I
asked in Components and Architectural

Sonos Amp no longer working with Apple Homekit automations

My sonos amp will no longer run the automations on Apples home app.  It was working perfectly for about two weeks then suddenly stopped.  Wifi is strong, I have several apple tvs near by to work as hubs and all of them have apple music set up fine.  Apple made me remove the sonos amp from home app then putting back on.. still nothing.  They told me to talk to sonos. Any thoughts?  Thank you in advance.

1
Airgetlam
1 year ago
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janauatiContributor I
asked in Home theater

Apple Watch + Apple Music (Airplay)

Hi, is there any reason on why I can’t stream music using Apple Music in my Apple Watch to my Sonos Beam soundbar?. This works perfectly with my iphone, but for some reason the Sonos device does not show up in my list of devices when I try to play music from my Apple Watch Ultra. I also tried with my wife’s Watch (Series 6) and we got the same result :-(.Is this a bug with the Sonos Beam device itself?.  (Adding more to this, Im able to stream music to my LG TV, which also supports Airtplay, so this should be an issue with the Beam soundbar.)

1
Airgetlam
1 year ago
A
Allanhansen2Contributor I
asked in Home theater

Sonos Arc electrical noise and then shutdown

Just bought a Sonos arc and sub refurbished from sonos.com connected to Samsung qled via hdmi arc and original cable. But after 30 min there was a loud pop/crack and then shut down. This happen again after a reboot.  there was also some crackling/static sound once. diagnostic id : 1295034610   

6
Ken_Griffiths
1 year ago
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AaseContributor I
asked in Components and Architectural

Upgrade option gone after purchase

Hi. I just bought two Play:5 gen 1 - just for the sole purpose of use their upgrade option. The seller had accidentally activated the upgrades on both. After calling the Sonos support we were that the update option had been deactivated and that it would show up on on my account after setting up the speakers on my system. I am able to see the devices on my account, but no upgrade option. The seller had a third device of which he also had the option deactivated. That device shows up at his account with an upgrade option. But the speakers i purchased is now (of course) gone from his system. What to do?

3
A
1 year ago
A
ArmandoBFContributor I
asked in Components and Architectural

Amp

can I wire 4 bose 791 speakers to amp?

2
A
1 year ago
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speedy-beansContributor I
asked in Components and Architectural

Sonos Connect with in-ceiling speakers won't play sound after power outage

Hello. We have several in-ceiling speakers connected with a Sonos Connect. Every time there is a power outage, the in-ceiling speakers stop working. In the app, it says music is streaming to the Connects, but no sound comes out. In the past, I’ve had to restart the amp and the Connects and then wait sometimes 24 hours for sound to come back. But on the most recent outage, I am not able to get sound at all. Like I said, the app is showing music to be streaming, but no sounds comes out. Thanks for the help!

1
Airgetlam
1 year ago
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RandyhulskenContributor I
asked in Components and Architectural

broken sonos one

Hello,One of our sonos one box just stopped working.We don’t know why it doens’t work anymore. We saw that the light on top of the box didn’t light up anymore and then we noticed it didn’t works. We bought the box in november 2019 at the BCC store in Veenendaal. We already went to the store but they told us they couldn’t help us because we were past the guarantee period unfortunately. Is there anything sonos can do to see what’s wrong with the box? Kind regards Randy Hulsken & Laura Diepeveen 

1
Airgetlam
1 year ago
tonsure
tonsureAvid Contributor I
asked in Components and Architectural

Multiple accounts on S2 (can't login to personal; password "error").

I made the mistake of trying to setup a separate Sonos account for work (as we were experimenting with setting up a Sonos system there). I gave a separate email address and created a separate password. On my S2 app (on my iPhone), I logged out of my personal account and logged-into the new work account. Everything seemed fine. That is, until I tried logging out of my work account, and back into my personal account. When I tried to login, the S2 app stated that I was using an incorrect password. I changed the password, but the same error message continued. I went onto my browser and logged into my Sonos account via the Web (with the new password), and everything seems fine (my entire home system is still showing up there, etc). But the S2 iPhone app simply won’t recognize my password (which is a big problem, obviously). The “tech support genius” at Sonos simply suggested deleting and re-installing the S2 app to my phone, which I’m obviously hesitant to do (because I really don’t want to

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J
1 year ago
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RSK21Contributor I
asked in Components and Architectural

sub mini will not connect wirelessly to wired amp

As abovei have recently purchased a sub mini I intend to pair it with my Sonos amp which is in my server rack under the stairs and feeds a pair in ceiling sonance in our kitchen however while the sub will pair to wireless Sonos Ones in another room it simply will not pair to the wired ampi cannot run an Ethernet wire to the location of the subpreviously I had a sub gen 1 running wirelessly with this same setup in the same locationam baffled - any suggestions ?  

2
R
1 year ago
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PrVkwA4IumvContributor I
asked in Controllers and Music services

Pocketcasts not working

The Pocketcasts Sonos service frequently does not work for me.  My Sonos queue has a long list of podcasts, almost all of them from Pocketcasts, and today none of those Pocketcasts items play.  I tried reauthorizing the Sonos service.  Also deleted and re-added the service.  No change in the (mis)behavior.When I log on directly to Pocketcasts on their web site, I can play my podcasts without problems.  Podcasts in my Sonos queue that are *not* from Pocketcasts play as expected.I see problems like this way more often than I’d like.  Is there any way to fix the current problem?  Any way to reduce the odds that it happens again?    

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P
1 year ago
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philppgContributor I
asked in Home theater

One SL connection issues

I’ve just purchased an Arc and 2 One SLs to connect to my new Sony Bravia XR55A90J TV. When using the tv as the source, I only get sound from the Arc.  I can’t discern any sound from the Ones. When I play music via Airplay from my iPhone though, the One SLs play too and I get great surround sound.The Arc is connected to the tv via the HDMI eARC port and via Ethernet to Wi-Fi. The Ones show as connected in the Sonos app.I’ve used Trueplay a number of times and have disconnected and reconnected the Ones but nothing changes. 

6
P
1 year ago
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docf15Contributor I
asked in Components and Architectural

Connect Gen 2 no Sound / extremely weak volume

Since upgrading to the S2 app, my Gen 2 Connect Amp is not working properly.  I have it connected to a Yamaha Receiver via an RCA plug.  There is a signal going to the receiver as I can hear music playing softy on the receiver but only when the receiver is dialed to extreme volumes (near max).  I have tried different RCA plugs and different receiver inputs (Audio 4, 5, and Phono) all with the same result.  Customer service says everything looks to be working from the trouble shooting codes.  Any ideas? BTW, when I reset the connect to see if it would work on the S1 app, the S1 app keeps directing me to use the S2 app and doesnt give me an option to use it.  Not sure if there is a work around for that...

12
D
1 year ago
tschneider
tschneiderAvid Contributor III
asked in Components and Architectural

Error 701 when trying to play something from PocketCast

As of today I get errors when trying to play anything from PocketCast: An error occured while adding tracks to the queue (701)

7
J
1 year ago
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attacama40Headliner I
asked in Home theater

Lost a couple of Subs off S2 for reasons unknown - How to find & Reattach?

Afternoon all.I lost a couple of subs off my configuration a few weeks back. Odd and not something I recall happening for me before.My guess it might have been around the same time as having a few difficulties pairing up a couple of Sonos Ones and an ARC …. now resolved.Hoping someone could point me towards the procedure to reset and re-add the subs if someone would be kind enough to do that.The Subs are RJ45 connected and are run in conjunction with room based Amp’s and ceiling speakers. I don’t think there is any HW issue or NW issues, I suspect it is an unfortunate by-product of the new setup.Thanks in advance

8
J
1 year ago
D
DJXarlieContributor I
asked in Components and Architectural

laptop/projector wired into ZP90 Connect

Googled everywhere and can’t seem to find a definitive answer:I run a projector with input from a laptop thus my audio output options are 3.5mm jack and/or RCA output.If I picked up an old ZP90 could I run the audio wired to the ZP90 and then from the ZP90 wireless to my Sonos Speakers and would this work without the sound delay to the video coming through the projector?A Sonos Beam just doesn’t go well with a 110” projected image on a blank wall whereas Vertical mounted 5s or 1s either side of the image are perfect.I’ve previously run audio via 3.5mm jacks directly to a single Play 5 (which then wirelessly links up another play5 and Sub) but this is far too much overkill when I could better use some play 1s instead ( but as everyone knows they don’t have any audio wired inputs ).    

1
J
1 year ago
Shane Given
Shane GivenContributor I
asked in Portable speakers

Sonos Roam not working..

My Sonos Roam will not work.When plugged in with USB-C, the orange light comes on and stays on but cannot operate the Roam.When unplugged, no lights, cannot turn on at all. Can anybody help me??!

10
E
1 year ago
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dgburtonContributor I
asked in Components and Architectural

Sonos AMP a long distance from SUB

Hi,I have an AMP in an AV rack a long distance from the room with ceiling speakers that the AMP serves.I’ve placed a Sonos SUB in the room itself and it’s connected to Wifi, and there are other Sonos units in nearby rooms (so the SonosNet signal strength in the room should be good), the room has good Wifi signal also).The audio to the sub cuts in and out and sometimes there’s no audio from the SUB at all.The AMP is wired to the network, so the system is in SonosNet mode.My assumption was that the SUB would connect via SonosNet, or via Wifi, to the AMP. but it seems that the AMP is attempting to directly connect (i.e. not over Wifi, and not over SonosNet) to the SUB, and being some physical distance in the AV Cupboard, it’s intermittently failing to maintain it’s own direct wireless connection to the SUB - is that how it works?I.e. you need to have the AMP and SUB physically near each other so they can connect via a direct non-Wifi, non-SonosNet wireless link? As an aside, when I connec

2
F
1 year ago
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Martin_63Avid Contributor I
asked in Controllers and Music services

Sonos can’t add albums or songs to the queue

Hi,Suddenly Sonos can’t add albums or songs to the queue.See the inserted image.I use Tidal as music service. I have rebooted my router and my Sonos devices.My Sonos devices are connected to the router with an ethernet cable.The Sonos app is updated.I don’t what else to do. Any suggestions?Is the problem to be found with Sonos, Tidal or my network?Thank you in advance.   

3
M
1 year ago
T
Tdg3475Contributor I
asked in Controllers and Music services

Browse Feature Apple Music

Why can I no longer use browse on Apple Music? I use to be able to see Top Playlists, Top Albums and etc. I do not want to have to go search each time.

1
Corry P
1 year ago
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