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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18999 Topics

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Noodles.n.doodlesContributor I
asked in Portable speakers

Sonos Roam continually ‘offline’ on S2 app yet sucessfully connecting to spotify via airplay

I bought the Roam the other day. After a nightmare setting it up with the app and a few hours on the live chat with customer services, it worked through the app for the first day and even paired happily with my beam, but has since been ‘offline’ on the Sonos app. It’s been off and on and I’ve restarted our WiFi router. I’ve been able to play music through it directly through Spotify on AirPlay, but no joy connecting it again to the beam via the app. This means I can’t see what the battery is doing and how much charge I have at any point. Sometimes it randomly changes its own volume to quite loud while sat in the same spot and I have to turn it down. I haven’t had any problems with my beam. Is this a faulty Sonos product? We mostly plan to use it around the house and garden. Should I return it and switch to a Sonos One, which was our other option?

3
James L.
2 years ago
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jrichContributor II
asked in Home theater

Home Theatre - Configuration question

I read most of the posts on this topic but still a little unclear on the Sonos Components required. Currently have regular Paradigm in Ceiling Speakers ( for Rears), a Paradigm Powered Subwoofer. and a newer Sony TV. Mostly stream and use a media server to watch TV and movies. Also have an older Sonos Playbar. In order to use my existing components I assume all I need is to buy a Sonos amp, connect my TV (via HDMI), plug into the sub port and connect my rears all to the AMP. Would this be correct and would it work and will the Sonos be able to “tune” the room? Of course the Soundbar would be my Fronts and Center (for now) and can I assume nothing needed to plug into the soundbar other than power?. Any assistance appreciated. Thanks, John

3
G
2 years ago
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FarmhouseCrossFitContributor I
asked in Components and Architectural

Connection to Spotify was lost

Diagnostics info confirmation number 1642358242 Can someone at Sonos tell me what’s going on?

3
Corry P
2 years ago
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LastivalContributor I
asked in Components and Architectural

havent heard back on replacement

I haven't been heard back on my play 5 replacement in Singapore for 15days now.. my case number is 0XXXXXXX. Lines are busy and when I do get someone from customer service they are unable to give me an answer. What help can I get ? [Moderator edit: removed case numbe]

3
Xander P
2 years ago
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KubaGContributor I
posted in Components and Architectural

Tidal songs grayed out

Hi allI’m trying to play Tarantino's soundtrack and it appears that some songs in album are grayed out. I'm trying to do that on Tidal from inside the Sonos app on my iPhone. In the same time that songs(full album) are perfectly playable on this device directly from Tidal. It's not my playlist just album.The same on the Android device and in some other albums.Why? It's a huge disappointment. I've got few more days to return the speaker.Can anybody help?

3
Corry P
2 years ago
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netswipeContributor I
posted in Advanced setups

Push notifications

I was wondering, is there a way to get a push notification of currently playing track to my raspberry pi device in my local lan?

3
pwt
2 years ago
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jerredcookContributor I
asked in Controllers and Music services

Unable to connect to Spotify 5/18/2021

This started about an hour ago.  Spotify plays fine on my computer, or my phone, but will not connect to the Sonos system.  There have been zero changes to my network and given that other services (Amazon, Pandora) work perfectly fine this has to be between Spotify and Sonos.  If this is a global outage of some kind please let me know so I can stop trying to get it to work. Diagnostic:  Your confirmation number is: 1773492571.

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J
2 years ago
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SmithdContributor I
asked in Components and Architectural

device registered to original owner cannot be added to my network

Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners emailANY THOUGHTS PLEASE?        

3
S
2 years ago
A
Anonymous
asked in Components and Architectural

Cannot connect to WMP library from laptop to all Sonos players. Affects FLAC files only.

This is probably the weirdest issue out there on this community page. Long post.TL;DR: Need to know what firewall rule to edit for Sonos Library service to work. Am too scared to yeet my own connection.So, since about less than a week ago, I recently acquired (hint: sail the high seas) some Free Lossless Audio Codec files of the Call of Duty: Modern Warfare (2019) OST. Of course, I was interested in hearing the differences between the 320kbps MP3 and the 44.1kHz 16-bit FLAC files I had on my hard disk drive.My laptop and all Sonos devices are connected via several Ethernet cables to the router via a 24-port network switch. It cannot be my router.On my laptop, I first used the Sonos Win controller. I received this error code in the Windows Sonos controller.“Saturday, May 15, 2021 - 1:44 PM Canberra, Melbourne, SydneyUnable to play 'Into the Furnace' - unable to connect to 192.168.0.54:10246.”That local IP address is my laptop (confirmed by accessing router’s device list).Alright, let’s

3
A
2 years ago
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Gutemberg RibeiroContributor I
asked in Home theater

Full wired Sonos S2 + VLan

Hello folks!I've recently rebuilt my home on which I have a brand new Sonos system composed of:Sonos Arc + Sub + Amp + Architectural Speakers for Surround at the TV room Sonos Amp + Architectural Speakers on each of the other roomsAll the Amps will be rack mounted on the same rack with the other network and home equipment. The Amps and the Arc are wired to the core switch (Ubiquiti Unifi Switch Pro 48P).According to the docs, if I plug one of the devices on the ethernet, the other devices are going to be connect to this wired one over a private/dedicated wifi network created by the wired one.https://support.sonos.com/s/article/3235?language=en_USI wonder if anyone can help with the following questions for this scenario:Is there a way to make sure this wifi network isn't created and ALL Sonos devices use the wires since they are all connected thru the switch? All my IoT devices are under a dedicated subnet/VLan. I want to put all the speakers under this subnet/VLan. Can someone tell me

3
buzz
2 years ago
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tryxContributor I
posted in Components and Architectural

Is it just me who thinks Sonos is not SO easy anymore :-)

When Sonos was launched, it worked very easily. Plug in and play! Now it is a single mess that you have to replace both the one and the other to make things work well. It stops and chops - NO this is not getting better and better but worse and worse - time to find something new ?? Or is it just me who experiences it that way?

3
J
2 years ago
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Mp240Contributor I
posted in Portable speakers

roam wifi

Just bought a roam yesterday. I’m having issues with the Wi-Fi not connecting and the device not being recognized by my phone app. I literally have to reset my router anytime I wanna use it… Also, as an aside, the power button sucks and it sucks that it’s combined with the Bluetooth pairing.  Think I might return the device. 

3
M
2 years ago
M
MischevuzContributor I
posted in Components and Architectural

Can't stop songs playing

Sonos won't stop playing music from my phone- even when I turn off my phone and unplug my WiFi router. No streaming services connected. I can pause via speaker button but can't control via app. Any idea why the Sonos controller app doesn't control Sonos?

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controlav
2 years ago
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JoStokesContributor I
asked in Components and Architectural

My Husband updated our system to S2 and we don't have any S2 compatible - now I can't update anything

We have a bridge, a Sonos Play 5, 2 Sonos Play 3 and and a Play 1 My husband upgraded to S2 - not realising he should not and told me that 3 of the rooms had stopped working.I could see that 3 of the components had upgraded to S2 (Excluding Play 5 and Bridge)So I have reset the 3 back to factory settings and I can seem them on the wifi network However, despiite the fact that I can see Bridge and Play 5 from the Sonos controller  I cannot add back the 3 reset components Each time I try to do this I am told update needed, then I see update problem I was with support for 3 hours last night and no solution in sight any suggestions on what to do I have not changed my Reuter in any way - although I have restarted it and both the Bridge and Play 5 last night

3
Jeffrey_35
2 years ago
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uGATZContributor I
asked in Home theater

newbie connection probly

Hi, Newbie connection problemMy friend gave me his playbar and bridge and I'm looking to use it as a music speaker, I've never owned a Sonos product before so completely new to it, I've factory reset both and they have both have got green flashing lights, I've downloaded both sonos apps because I wasn't sure which to use, the S2 app found the bridge but not the playbar and said it was incompatible and that I should use the S1 app but that won't find either the bridge or the playbar I have the bridge plugged into my router via Ethernet, I've been searching the internet to find a solution, help I just want to play some musicThanks     

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G
2 years ago
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ShpadoinkleContributor I
posted in Components and Architectural

Last item on playlist ignores replaygain tags

One of the recent updates introduced an annoying bug so that makes the last song a playlist played from the music library ignore the replaygain tags and thereby bypasses loudness normalization, meaning the last song of an album is way louder than the rest of the album.The issue can be worked around by adding more songs to the playlist, but this is really awkward for album-centric listeners like me.

3
James L.
2 years ago
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User199111Contributor I
posted in Home theater

Any experience with Sanus WSTV1-B2 (swivel TV) and WSSATM1-B7 (ARC) (with LG OLED 55" CX/C1)

I’m looking at my options for using an ARC with a 55” LG OLED CX. It seems a lot of problems would be solved if I use a Sanus WSTV1-B2 with the WSSATM1 to hold the ARC. The proposed room design would have enough depth for the WSTV1 to sit on a long cupboard top. This would result in the TV screen being 24.5 cm from the wall behind and the ARC sitting in free space above the floor as the WSSATM1 holds the ARC in front of the TV. Does anyone have experience of this mounts? Does anyone have an opinion about whether this set up would work OK? My intention is to use a couple of old PLAY 1s as rears. Thanks. 

3
James L.
2 years ago
D
deyno1903Contributor I
asked in Home theater

Beam Set Up

Hi All, I’ve just took delivery of my first beam and whilst set up was floor less through my iPad, getting it set up via my iPhone is a different story as it keeps stating my beam can not be found on the network despite both my iPad and iPhone being connected to the same home WiFi network. 

3
N
2 years ago
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FourforksContributor III
asked in Controllers and Music services

Primephonic issue

I love Primephonic, but having an issue where if I pay anything which I have set as a favourite, I get a 402 error, but everything else from the site works perfectly!

3
M
2 years ago
K
kubisztalContributor I
asked in Controllers and Music services

Play 5 (gen 1) and Spotify problem

I have searched in other topics, but i have not found any answer or fix for this problem.Suddenly during a song it can stop for a couple of seconds and then continue again. This is very frustrating. What i have tried so far is. Changing router, channels on the router. Connecting through wifi and also with ethernet. All kinds of resets. I have tried using Spotify connect and also the Sonos app. I’ve tried from different devices too to connect.I also have a Play 1. No problem whatsoever with that one.I have tried other streaming services (Youtube music & Apple music) and with them there’s no issue at all.I’ve had this problem for more than a year.I just submit a diagnosic: 1540223134

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Corry P
2 years ago
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Rrcampbell4Contributor I
asked in Components and Architectural

Connect to/update existing system

I've started a summer job and the worksite system recently upgraded from S1 controller to the S2. I opened the S1 app, was directed to S2 app (gold icon) and now I'm getting message that the system needs to be updated. Someone else set up the system, there's a different email address listed and ots asking for THAT account info to...idk update the already updated system? How do I login to be able to continue to play music like I could last week using the S1 controller? 

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Corry P
2 years ago
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Olivier81Contributor I
posted in Controllers and Music services

Probleme lecture Amazon music HD avec Sonos Connect

Bonjour,depuis quelques jours il est impossible de lire beaucoup de pistes Amazon music HD avec mon Sonos connect.Une message s’affiche: “impossible de lire - Le morceau n’est pas correctement encodé”Je ne comprends pas tout marchait parfaitement il y a quelques jours.Est-ce un problème depuis une mise à jour?Merci pour votre aide.

3
O
2 years ago
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TomBrownContributor I
asked in Advanced setups

Sonos Amp with Turntable to existing system set up guidance

Hey Community! Sorry to sound like such a novice but I have a Sonos Beam, two Ones as my surrounds and a Sub currently set up as my TV surround setup.I have bought a turntable which I wanted to connect to my speaker setup through a Sonos Amp.I have set this up today and it seems that the Amp cannot connect / stream to my existing system as this wants to set up a new room with this as the main component. Is there a way I can stream my Amp inline audio to my existing system so I don’t have to reset up a system every time I want to listen to my turntable? Thanks in advance!

3
Ken_Griffiths
2 years ago
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annicseContributor I
asked in Advanced setups

Play music on individual speaker in a room

I have a sonos surround setup with a beam and 2 play ones in living room. Is it possible to play music only on one speaker within the group? Let’s say I want to play only on the left side play 1. Is that possible? I use the android app.

3
N
2 years ago
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PetarlazContributor I
asked in Portable speakers

Sonos roam - bluetooth loss of sound

Hi, all, When connecting the Roam to a laptop or android phone via Bluetooth, the music makes small pauses every few seconds. I've also tried playing YouTube music on the phone and playing it via Bluetooth to the Roam and than connecting it to the Beam via WiFi, and the music still makes this small pauses. I've tried forgeting the divice on the laptop, reseting the Roam and the problem still continues. Does anyone know how to fix this problem? 

3
P
2 years ago
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