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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19768 Topics

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Nick KiemelContributor I
asked in Portable speakers

trouble connecting sonos move

Is it possible to connect to a move thru bluetooth without setting up a wifi network? I am a college student on campus and we have a wap2 network with a username and password which is not supported by sonos. I want to just connect to my device through bluetooth but it is not working 

1
Ken_Griffiths
1 year ago
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RayAdelaideContributor I
asked in Home theater

Connecting Beam via ADC from RCA out

Hi,I am trying to connect a Gen 1 Beam to an older style display monitor that has analog RCA out (and no HDMI ARC), to an Analog to Digital Converter to the small digital audio TOSlink/HDMI adapter (that comes with the Beam) to HDMI cable into the Beam. Display RCA Out => ADC convertor => Beam digital audio/HDMI adapter cable => HDMI cable => BeamNo success.I definitely have an RCA out signal from the display. I have tested this by connecting directly to an old Receiver.The Beam setup does not find the signal.Has anyone successfully used this configuration? There are no success (or unsuccessful stories) I can find online.I can’t understand why it wouldn’t work (however messy it may seem).  The older style display monitor is of excellent quality and is a shame I can’t use my Beam with it for some decent sound.  I use an Amazon Firestick in the Display to stream Netflix, Prime, Spotify and the local terrestrial TV channels that are available via each station’s App installed t

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R
1 year ago
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David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

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D
1 year ago
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TomBedwellContributor I
asked in Controllers and Music services

iOS app only showing one product at a time

I would like my Sonos One and new Sonos Five to play the same thing at the same time but the Sonos iOS app only recognises one product at a time.Spotify and other services recognise both and at the same time.They’re both using the same single WiFi network. There are no extenders and no mesh.There has only ever been one household and they’ve never been paired (because that’s not possible).How do I get it to work? Any advice gratefully received. Thanks.

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T
1 year ago
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albertbana
asked in Home theater

Beam and Apple TV remote paired. Volume down button increases volume

Hi!Not without problems, I’ve finally paired new Apple TV Remote with my 1st gen. Beam. The only problem left is that volume down button is increasing the volume. When paired with different remote everything is fine. Also old Siri Remote worked fine. Please help! Surely someone had the same problem!

2
D
1 year ago
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Mms26Contributor I
asked in Components and Architectural

sonos port with marantz pm7000n

Hi,I bought a Marantz amp pm7000n. The intention was to connect my turntable to the phono input, connect my marantz cd player. I want to use my current pair of Play 5s. I have a Sonos port. I am unsure how to connect the Sonos port to the marantz amp so the sound from the turntable and the CD player comes out on the Play5s. Thank you. 

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M
1 year ago
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NashmillsContributor I
asked in Home theater

LG Magic Remote with Sonos Arc – pause

The remote will adjust the volume when watching TV or listening to music when the TV is off. Is there any way to pause music with the remote when the TV is off?

3
Airgetlam
1 year ago
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KnoedelbaumContributor I
asked in Controllers and Music services

Can't disconnect from Sonos AirPlay

Hi everybody,so I just got 3 Sonos One speakers last week and overall im quite happy, but one major issue is that AirPlay doesn’t work as its supposed to. Connecting via AirPlay works well in most cases, but disconnecting from one or more rooms/speakers is not possible. It just keeps playing, loads for a long time (see screenshot) and then nothing happens. The only fix I found is to restart my iPhone (13 Pro). Never had to restart it before, now I’m constantly turning it on and off.Does anybody else have the same issue? Any tips on a fix?Thanks for the help!  

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Airgetlam
1 year ago
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Paul JacksonContributor I
asked in Speakers

sonos boost

I have no option in the s2 app to connect my Sonos boost. Can anyone help?

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Mr. T
1 year ago
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nashieAvid Contributor I
asked in Controllers and Music services

Problem indexing music library

Hi,I can no longer get Sonos to re-index my music library. I use a Samsung SSD plugged in by USB into my TP -link router. I can play music from it as usual but as soon as I try to get the Sonos app to re-index it, it tells me 'Music Files Not Available' The rest of the message tells me  (IP address of the device) is no longer available. But I have just tried playing a song that is stored on that device using Sonos and it has worked fine again.  Any recommendations?   

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Senoj
1 year ago
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NigeBContributor I
asked in Controllers and Music services

Tidal not authorizing on just one speaker

I have multiple Sonos products and have recently moved back from the US to UK. I have been using the Sonos One’s without problem with my Tidal subscription. I have just connected the Sonos Play 5 Gen 2. When pairing the Play 5 with a Sonos One that is already playing Tidal there is no issue. However when I try to select songs from tidal on just the Play 5 speaker I get the message “You have no active subscriptions” and to go to My.Tidal.COM to manage my account.Any ideas would be appreciated.

2
controlav
1 year ago
benmitchell
benmitchellAvid Contributor I
asked in Controllers and Music services

LivePhish playlists

On Sonos, I am unable to view my LivePhish playlists.  I have deleted the app many times too.  Is anyone else experiencing this?

1
controlav
1 year ago
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Lewor87Contributor I
asked in Advanced setups

Adding a CD player to setup

Hello  Bit of a novice here. I currently have a Sonos amp with a pair of passive speakers wired up, a turntable, two Sonos ones and a five. I'm thinking of adding a CD player into the mix. Would I just need an RCA switch to link it up to the amp so I can just switch between the turntable and CD player? I've tried an old CD player but the sound is distorted as hell but I'm thinking that's just because it's been stored in the loft for about 7 years and probably faulty😬.  Thanks in advance

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E
1 year ago
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KGB1969Contributor I
posted in Speakers

sonos roam rarely works

The roam I have has never worked correctly.  I have probably used it 6 times in a year and now it is completely dead.  From the beginning I could rarely get it to connect to anything. I even contacted sonos and they told me I needed a different charger.  Of course it's out of warranty and has been a total waste of money.  I've had it charging now for two hours and it won't even come on.  No light at all anywhere on this speaker.  I have multiple sonos speakers but after this I will never buy Sonos again. 

2
buzz
1 year ago
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BeachlistenerContributor I
asked in Home theater

Connecting Pro CinemaL S12000 to Sonos Arc AND Apple TV

If I run an e-arc HDMI cable from the projector ( it has regular HDMI and e-arc HDMI ) to the e-arc HDMI of the Sonos Arc how  and where do I then connect the APPLE TV player so I can watch shows on the projector getting e-arc sound from the ARC? I don’t have a television. I don’t want to have to mirror shows from the Apple because it doesn’t work well with the Sonos ARC.Can I run the e-arc HDMI from projector to input of the Fury Arcana and then run an HDMI output from the fury arcana to the apple HDMI and then an e-arc output from the Fury to the Sonos ARC? 

1
G
1 year ago
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JohnCaContributor I
asked in Portable speakers

Sonos Roam as a speaker for Alexa

I want to do something as simple as use a recently purchased Sonos Roam as a speaker for an Amazon Dot for my wife who has poor sight.  I just want to connect to to Alexa via Bluetooth and then automatically play whatever Alexa is playing with no further speech or manual intervention . Is this possible, or have I bought something that is significantly over-specified? Johm

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Ken_Griffiths
1 year ago
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Sooty3694Contributor I
asked in Portable speakers

Sonos Roam - no chime

Igot my new Roam today and cannot get it to connect using the awful Sonos 2 app. The instructions state that when I turn the Roam on it should chime, and when selecting the bluetooth function it should chime twice. Mine does nothing depite turn up the volume. I does not even chime when it is turned off. Do you think the item is faulty, and thus causing the problems to connect?

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Ken_Griffiths
1 year ago
Senoj
SenojContributor I
posted in Advanced setups

Struggling to point music on a USB drive attached to my AirPort Extreme to my Sonos app

I am struggling placing the correct network path string from my MAC into the music library (in the Sonos wizard) to USB drive attached to my AirPort Extreme. The string I am using is as follows copied from the location in the network.   afp:// AirPort Extreme._afpovertcp._tcp.local/Music/MusicI have successfully added the same disk and library when the USB Drive is connected directly to my Mac .   

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Senoj
1 year ago
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SoundsrightContributor II
posted in Speakers

App or Wi-Fi

Hi just in the last few days my app is showing that I have issues with some or all parts of the system ie not connected however all speakers are working fine ( Beam Gen 2 - Sub Mini - 2 sl ) I did have problems with my Wi-Fi a few weeks ago but up until this week it’s been working great, well still is but the app is showing issues - so is it a app problem ?  many thanks Andy

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buzz
1 year ago
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tchameleonContributor I
asked in Components and Architectural

Connect to Boost

I have a Sonos Boost, 4 Play1s and 1 Play3 and they are all currently connect to my wireless router.  How do I now move the Play1s and Play3 to the Boost?

4
Mr. T
1 year ago
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Ca.tree.anContributor I
posted in Portable speakers

I want to smash this system

I am beyond frustrated! I own a spa, I have 18 Roam speakers in each room and throughout our spa. As others say when they work great they are great, when they decide they don’t want to work it is an absolute nightmare.  I can’t even begin to tell you the amount of times I have called support for help and it’s a run around about my wifi yet every other device works perfectly fine. All speakers were working perfectly fine this morning, half way through 6 out of the 18 disconnect. I called support, they helped me reconnect, within 20 mins they stopped playing again. The same steps she walked me through is now giving me error codes. It is maddening!!! My phones wifi was strong and yet the app still didn’t allow me to connect to certain speakers.  The interface of the app to fix the issue needs to be more user friendly. Having to individually re-set/ re-connect/ update is insane when you are trying to simultaneously run a business. Why the PC version won’t let you connect and manage your de

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buzz
1 year ago
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pilotbumTrending Lyricist I
posted in Speakers

SONOS System cuts in and out regardless of music source

I have spent thousand$ of dollars on my SONOS system and it does not work reliably. I’ve called in to SONOS support numerous times and I have got some good answers and some bad. Here’s the breakdown:2 SONOS 5’s wireless 2 SONOS 1’s wireless as Surround speakers to an Arc/Sub 1 Move 2 Beam’s wired to the network 1 Arc wired to the network 3 sub’s (one for each soundbar) wireless 1 Amp wirelessWhen I was first setting the system up, per the instructions I set it up wireless. The instructions were specific that it would work better wireless. After having some problems I called support and they cited interference and asked if I could hard-wire any of the speakers to the home network. I was able to easily wire all the soundbars. I was told that then the speakers would create their own “SONOS Net” and this would solve my problems. I was also told to make the SONOS net on Ch 11. Speakers still cut out. I called back. Then I was told to make sure that whenever I play music to try to start the

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P
1 year ago
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BigjustContributor I
asked in Controllers and Music services

Verifying my email

Hi, I’m new to Sonos and have just bought my first product, a Sonos Arc. It seems that, in order to use it, I have to connect via your app. I have downloaded this and tried to set it up/register an account. I can see and log in to my new account online but the app is stuck on the ‘verify email address’ screen so I can’t use the app until I verify my email. I haven’t received your email with a link to verify my email!

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Airgetlam
1 year ago
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leew2023Contributor I
asked in Controllers and Music services

sound tuning

Just after some product advice please. I am due to receive a sonos beam gen 2 next week. I am an iPhone user therefore will be looking to do the sound test where you move your phone to different parts of the room for the best sound. I just need advice with regards to my living room to provide me the best sound.  To describe the room - it is one large room - that used to be 2 rooms. We sit in the first half of the room, but it is also opened up to the second part of the room. When doing the sounding test.  Should I move my phone into the extended part of the living room too up into the top corners? Your advice is greatly appreciated. Regards Lee Whitfield  

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Airgetlam
1 year ago
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jimmyjameshTrending Lyricist II
asked in Home theater

Sonos Arc volume very loud at low volume

I own 2 x Arcs.I was watching walking dead on one of them at nearly 50 % volume which is what I would expect.I then watched a movie in the living room and volume was super loud even at about 10 - 15% volume.Because of this the loudness eq makes the bass so loud and over emphasised as it is adaptive at lower volume,The the only way we could watch the movie was with night mode on in order to hear the dialogue without being blown out of the sofa (Terminator 2 on ATV for info)I tried walking dead in the living room this am and again this could only be played at a very low volume.The only difference in the 2 systems is I have a sub mini on the living room system.Could that be causing the huge volume variation between the 2 systems???

2
J
1 year ago
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