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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19942 Topics

D
DavidA86Contributor I
asked in Speakers

Weird noise at nighttime

Every night at around 3 / 4 AM my play 1 omits a low pitch ‘ping’ around a dozen or so times. They happen every 20 seconds or so. At first I thought it was my Alexa so unplugged it to find out it must be the Play 1 in our kitchen.  It is a mid / low pitch ping that lasts a split second and repeats around a dozen times. Wakes me up every night, any help appreciated. 

3
Corry P
1 year ago
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toni tuttoContributor I
posted in Components and Architectural

sub se desconecta

Buenos días, tengo un problema de de desconexion del sub, tengo guardado el sonos AMP en el sotano que da sonido a la terraza, añado el subwofer en la terraza y me resulta imposible de conectarlo al sonos AMP. mi duda es ,si el subwofer se conecta al sonos AMP por wifi o por bluetooh? Moderator edit:Google Translate - Good morning, I have a problem with the disconnection of the sub, I have stored the sonos AMP in the basement that gives sound to the terrace, I add the subwoofer on the terrace and it is impossible for me to connect it to the sonos AMP. My question is, if the subwoofer connects to the sonos AMP by wifi or by bluetooh?

1
Corry P
1 year ago
A
aleexiContributor I
asked in Controllers and Music services

Sonos Radio collections missing from the iPhone app

Hi! What happened to the Sonos Radio collections? Just a week or two ago they were still found there. Now I can only find and listen to the Sonos stations saved in my own Sonos. You can still find those collections and listen to the Sonos stations on the Sonos website: https://radio.sonos.com/collections but I do not know how to find them again from iPhone app. Please help!  

1
Corry P
1 year ago
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zomzom82Contributor I
asked in Components and Architectural

Turntable not playing on Arc, through Port

Hi! My vinyl setup seemed to have stopped working somewhat overnight. I have my turntable connected via pre-amp to a Sonos Port, which I use to send music to my two rooms, living room and kitchen. My living room consists of an Arc, Sub Mini and Two One SL’s as surround, while my kitchen is equipped with two One SL’s in a stereo configuration. When I first purchased the Port, a few months ago, I could send music from my records to both living room and kitchen, but recently I’ve been unable to send to my living room while everything works as normally in the kitchen. When sending to both rooms, the app indicates audio being played both places, while only being audible in kitchen. When only sending to living room I sporadically get the error message “Unable to play the line-in source”, sometimes the app reverts to the last music played successfully, but never plays from the Port. After removing the One SL’s as surround, I could also send music to these individually, but never the Arc. Ever

3
UKMedia
1 year ago
J
Jayman73Contributor I
asked in Portable speakers

Cannot connect Roam to wifi

Just got a Roam yesterday and can’t connect to my wifi to set it up. On the S2 app. All other speakers work on the app. Modem is a hitron CGNVM-3582, pass phrase uses all numerals. Any advise out there. Have tried the factory reset but that didn’t help. Would prefer not to cycle modem and don’t see why that would be the problem.

1
Corry P
1 year ago
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christopherson209Contributor I
asked in Home theater

Samsung TV keeps disconnecting from Arc

Hello,Samsung TV and Arc are not connecting.  My previous TV was a Vizio.  As well as the Vizio, the connection issue occurred.  The audio would come back as soon as I unplugged the HDMI and/or Arc.  The Samsung does not have that problem.There is no longer an option for Home receiver Audio output on the TV.Additionally, I use a Nvidia Shield to view my content.Is this a problem with the cable, TV, or Arc?The HDMI has been replaced, but the problem persists. 

1
G
1 year ago
RaultTN
RaultTNProminent Collaborator I
asked in Home theater

ARC intermittent connection loss possibly with Atmos only

Hi all. So far I think this is isolated to Atmos content however randomly while watching Prime Video or Disney content outputting Atmos (through fire stick 4K) I will lose signal (Beam gen 2 and two one sl’s as surround). When it happens I lose sound, the screen flashes and my tv’s LG logo appears for a second before going back to Disney or prime (whatever I’m watching).   I can push play and everything works again, but almost seems like something with the HDMI arc input is being “lost” for a split second.  Or maybe it’s the signal loss for a split second?  I’ve changed HDMI cords and powered down both the tv and Beam to try and reset but no luck. Randomly happens, sometimes 5 minutes in and other times maybe 15 in. Any ideas?fyi I recently changed to using SonosNet (beam hardwired Ethernet) as opposed to all wireless is this possibly an issue that anyone knows about?Setup as follows:Moderator edit: Removed picture with serial numbers

100
Ken_Griffiths
1 year ago
S
sandman512Avid Contributor I
asked in Home theater

Lip Sync Issues with TCL TV and Sonos Beam(Gen. 1). Details within.

So, have a TCL Model#55S546 and I am streaming via a 4k Fire Stick. This is hooked up via an EARC to a Beam(Gen 1). There is a lip sync issue that is extremely noticeable. Any advice? On the sound setting on the TV, it's set to AUTO. Any advice is appreciated. Thank you!

3
G
1 year ago
R
RgilContributor I
asked in Components and Architectural

sonos Amp multi sound output?

We have a sonos amp and are wondering if it can be used similar to a receiver to have both a karaoke machine and a mic mixer sound output?

2
Airgetlam
1 year ago
benmitchell
benmitchellAvid Contributor I
asked in Home theater

best sound system for home theatre?

I am building a home theatre and am wondering what the best Sonos speaker would be when using my Apple TV?  Any suggestions?

3
Airgetlam
1 year ago
D
Doze123Contributor I
asked in Speakers

wifi wont connect after Ethernet unplugged

New speaker out of the box — works great when plugged into router with Ethernet cable, but immediately stops playing when cord is unplugged. How do I get it to connect wirelessly so we can put it in the desired room (where the cable can’t reach)?

1
Airgetlam
1 year ago
M
madis89
posted in Advanced setups

Sonos Low Latency Streaming

Hi. I’m interested in learning more details on how Sonos’ low-latency streaming works. Right now, if one would want to get audio out from their, let’s say laptop, options are:AirPlay 2 - strict 2 second delay TuneIn Radio local stream (UPnP?) - 1-3 second delay Use Sonos Roam or Move connected via bluetooth Use Sonos Playbar, Playbase, Ray, Beam, Arc, Amp digital audio inputThe last two is what I would like to do, but instead of requiring special hardware, I would like to have the software component. Perhaps register my laptop as a virtual Sonos device, and stream audio from my laptop with the same protocol, which should be less that 75ms. I assume Sonos company would prefer to sell a device instead of giving away software for free, and also does not want to support running the streaming software on unknown hardware and dealing with random issues that could occur there. That’s why I would love to have at least some pointers how to do it technically myself. Is this completely proprietar

6
Stanley_4
1 year ago
D
dsych007Contributor I
posted in Speakers

3.5 jack recommended for sonos 5

What brand of 3.5 jack recommended for sonos 5I put one of my cables in and it sticks out,  I don’t want to force it in any furtherWould you recommend these.https://www.amazon.ca/dp/B00NO73IN2?th=1&ref_=as_li_ss_tl&language=en_US&linkCode=gg2&linkId=38b5ee65db279c4324291d257c238485&tag=ehcables-20I search this topic but no answer to what is recommended or does the sight have any cables.I tried the bottom cable pretty generic only that much goes in the jackno difference between the two cables except the bottom one are male on both ends 

10
Stanley_4
1 year ago
J
jrhockerContributor I
asked in Controllers and Music services

Amazon Music HD - Is there a limit on recently played radio stations?

I have radio stations on Amazon Music saved as SONOS Favorites and when I play some that have not been played for a while, I get the error “Requested operation failed. Please try again.”.  Is this a SONOS issue, or is it related to my Amazon Service.  Does SONOS limit the number of recently played stations for Amazon Services or is this a credential issue with Amazon?On the SONOS Favorite that is failing, I can do a search for the radiostation in Amazon and then it will play.  However, if I try to start it from the favorite link, I get the error message.

1
Stanley_4
1 year ago
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UrprodctFailedContributor I
asked in Speakers

SonosOneSL will not connect

Returning these to Costco and buying another product but this time Bluetooth. Sprt NG

1
Stanley_4
1 year ago
G
grandaleContributor I
asked in Components and Architectural

volume control

can you have different volume levels on ceiling speakers hooked up to the same sonos amp?

1
Stanley_4
1 year ago
H
HanksmomContributor I
asked in Speakers

can I group 2 SONOS One SL speakers?

I just bought two Sonos One SL shadow edition speakers from Costco.  I want them to play the same music in two different rooms of the house.  I read online I could group them, but my Sonos App has the “Group” feature greyed out and says I need three or more rooms to group.  Is setting up a stereo pair a good option if the 2 speakers are on two different levels of the house? Is there a way to create a group for two speakers?

3
H
1 year ago
A
ahcl20Contributor I
asked in Portable speakers

Sonos Move disappearing on Airplay

I have 2 Sono Move speakers.  One in the kitchen and one in my room.  In the last few days I have noticed that in the Airplay menu on my iPhone / iPad only one would show up and rarely both.  Both speakers however show up to be connected in the Sonos app.  I would have to shut the missing speaker down (long press the power button) and turn it back on to have it showing on Airplay.  I’ve not changed anything with my home internet network.  Anyone has the same problem?

53
Ken_Griffiths
1 year ago
S
stan_leeContributor I
posted in Home theater

Is this a solution for being able to easily switch back to TV speakers from Beam ?

Upto now I've been toggling CEC (viera link) on and off to switch between Beam and TV speakers as a work around. Would adding an HDMI switch into the connection with an empty port work ? ie switch to the empty port when not wanting to use Beam, or would the TV just send the signal to the empty port anyway ?

4
J
1 year ago
N
NothisispatryckContributor I
asked in Home theater

not getting dolby atmos

Setup: Arc, 2 One SL, sub (gen 3), LG TV Oled65cx, PlayStation 5 I have my PS5 as my go to media source (as well as video games) and it's connected to my tv with an eArc hmdi cable. I then have the exact same cable running from the eArc port on my tv to the Arc. Whenever I watch something (like Dune on disc) I cannot get Dolby Atmos sound. Sonos app tells me I have Multichannel PCM 5.1.Dolby Atmos is enabled on Tv, Digital Sound Out is set to Pass Through, and eArc in enabled. On my PlayStation I have my audio output set to HDMI Device, HDMI type as Av Amplifier, 7.1 channels and Dolby set as a priority    

1
Ken_Griffiths
1 year ago
S
ShayEdContributor I
asked in Controllers and Music services

Suddenly Sonos App will not acknowledge Apple Music

Sonos App worked without problem allowing me to access and play Apple Music.  Suddenly the Sonos app will not display the content of Apple Music on any of my devices.  I’ve gone into my Apple account and all is as it should be there.  Help

6
S
1 year ago
K
KnuttevContributor I
asked in Home theater

Problems with Beam Gen2

Hi   I Bought a Beam which was so problematic so Sonos gave me a new one 😃The new one is falling out when I'm using it as a speaker streaming radio.It is impossible to get it back in any other way than take out the power cord.Anything I can do?       

5
K
1 year ago
J
Jezzer23Contributor I
asked in Controllers and Music services

Sonos not working with Apple Music Voice subscription

I’ve been using my old Sonos Play:1 with Apple Music for some time. I recently ‘downgraded’ the subscription to Apple Music Voice, because it’s £6/month cheaper and I didn’t need the extras provided with a full subscription. It may be a co-incidence, but since then, Sonos won’t recognise my Apple Music subscription. It keeps telling me that I need to renew my Apple Music subscription, which I don’t. I have tried signing out of Sonos and back in again, rebooting the speaker, signing out of Apple Music and back in again, disconnecting Apple Music from the Sonos app and reconnecting. Nothing seems to work. Suggestions?

3
J
1 year ago
K
KayleedContributor I
asked in Home theater

how to setup my sonos ray playbar

Good day I need assistance on how to connect my sonos ray soundbar I have downloaded the app but it still does not want to connect I'm using wifi and I'm also not coming to get the soundbar ligh green so I have no idea how this work can anybody please help.

2
Airgetlam
1 year ago
D
donnellyson23Contributor I
asked in Controllers and Music services

Spotify issue.

Hi there,For some reason, Spotify won't play on my two Play 1 speakers after I've been using it with Sonos for some time. Playlists keep skipping songs and saying "unable to play song, connection lost". It usually starts playing after 3-5 skipped songs. The speakers are wired, and have been working for a long time. The speakers have been rebooted. Reconnected Spotify to the Sonos app. Router reboot.It seems that all other speakers (Arc, Sub, Play5 and one/sl) are working just fine.

1
UKMedia
1 year ago
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