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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19556 Topics

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ANTIGUA2001Contributor I
asked in Home theater

narrative on certain programmes

This sounds a bit strange but on SOME programmes we are having to listen to narrative speech...not written sub titles but spoken words throughout...its driving us crazy! 

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A
1 year ago
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ffffContributor I
posted in Home theater

Apple TV remote NOT controlling Sonos Playbar

I am currently getting my 2 replacement remote for my 4k Apple TV that is less than 8 months old. So this will be the 3rd remote I’ve had in a very short amount of time. The actual IR (infrared) emitter on the Apple TV remote keeps going out and thus it will not work with the Playbar. If anyone is having the same issue, open up your camera app on your cell phone and point the top of the Apple TV remote towards the camera lens and look for a little red light shining on your phone screen when you press the volume up/down/mute. If you do NOT see any red light that usually means that you have a bad Apple TV remote. You will not necessarily have issues working other functions from that remote as most of the functions with the Apple TV are through bluetooth connection and NOT IR connection. The ability to use the Sonos IR volume control is specifically using the IR side of the Apple TV remote. Hope this info helps someone as this has been extremely frustrating for me. 

3
F
1 year ago
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GypsycatContributor I
posted in Advanced setups

playlists

I am so incredibly confused. I own a lot of my own music stored on devices. Setting up playlists with YouTube is easy. Transferring it all to play on my two speakers set up as stereo is ridiculously confusing. The Sonos app is very UNFRIENDLY and completely bewildering. I'm not stupid. But the designers of this set up are STUPID when it comes to user interface. I welcome any advice....thanks.

3
buzz
1 year ago
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marshpikeContributor I
asked in Speakers

Airplay connection issues

Cannot get apple airplay to connect with a new sonos 1SL on my M1 Imac 

3
Airgetlam
1 year ago
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scottevestceoContributor II
posted in Home theater

Can I use Sonos with Apple TV?

I want to use Sonos sound for my Apple TV. I have in ceiling speakers now with Sonos s1 amp powering the sound, with a nearby TV.  Can I upgrade to Sonos s2 amp and use the sound for TV via Sonos speakers while using Apple TV to show the visuals/video?In another area, I have Sonos2 with sound bar and sub, working with newer TV, but want to use the in ceiling speakers for surround, which are currently attached to a Sonons 1 amp. Do I just need to buy Sonos 2 amp and connect them to this system?Thanks.

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S
1 year ago
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MmoogieContributor I
asked in Components and Architectural

playbase with turntable and existing amp

I have a Playbase hooked up to my TV with the optical cable and want to be able to play my turntable through the playbase. I want to clarify my understanding of how things are actually connecting using a Port. • If I get a Port and connect that to the line out from the amplifier how is the output transferred to the Play base? Via the WiFi network that everything is attached to? • How do I select what audio is coming out of the playbase?  • Does the TV need to be on?

12
Airgetlam
1 year ago
D
Digital SoundContributor I
posted in Speakers

Sonos Beam is Garbage. Won't Stay Connected + Delay in Sound

AppsSonos apps are confusing. There are so many on the Apple store, I don’t know which one to use. This is extremely confusing and frustrating.How difficult is it to have ONE APP that controls all devices? How hard can that be? Every other company can do it. But you can’t. It’s absolutely ridiculous you have multiple apps that I have to first google the answer to figure out which app is the right one for my Sonos product.Sonos Beam ProblemSonos Beam has been garbage since day 1 with it’s difficult setup and delay in sound so the lips are never quite in sync with what is being said. Now it has randomly disconnected from the network this morning and refuses to reconnect. Nothing changed overnight. No power outages. Rest of devices on network work perfectly.I’ve tried the gold app and the Sonos2 app, and the Sonos1+2 app, and the ‘Sonos’ app. None of them recognize the Sonos Beam on my network. The router has 3 other devices hooked up and they work flawlessly.I am connecting Sonos Beam wi

3
B
1 year ago
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JorgenEContributor I
posted in Home theater

Maxed system/group?

Hi, i have a system (group) with Arc, 2xSub and 2xFive (as surround).Is it possible to add and AMP to that group?I want to avoid have the amp in a separate group and multiroom play. 

5
jgatie
1 year ago
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ACB15Contributor I
posted in Home theater

pairing 2 moves to work with eh tw7000 projector.

Hi I get that we can’t pair the moves in Bluetooth, but if they are paired in wifi, is there a wifi adapter I can add to the projector to receive the signal from the paired moves?? Thank you for your help! 

5
melvimbe
1 year ago
bockersjv
bockersjvLocal Superstar
posted in Controllers and Music services

Room keeps renaming to Dining Room

Odd issue. Having terrible problems with Trueplay in my Cabin (will feature in a future thread) so reset the Two play 5s and Sub. Added them as Cabin, but for some reason the room name keeps changing to Dining room.  Very strange. Change them to Cabin and a few days later they change back.  Diagnostic 1191341600Anyone else experienced this.

10
controlav
1 year ago
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AidybTrending Lyricist I
posted in Home theater

loudness toggle not working since 14.18 update

Has anyone else noticed their loudness toggle while using the Arc not working since the 14.18 update that fixed the trueplay and sub issues after the 14.12 update ? Mine hasn't worked since and I've been hoping updates after would fix it but none have, I've contacted support today but he said all he can do is pass it on for further investigation. 

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Corry P
1 year ago
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debs02Contributor I
posted in Controllers and Music services

Sonos sharing & forgotten sonos password

I have spotify and sonos and my brother is staying in my house whilst I am away.  I believe he can use his spotify connect to connect to my sonos, but for him to do that will he have to download sonos app and have that so he can control the individual speakers and sounder?  The main problem is I have forgotten my sonos password - and I have it on my phone and mac.  So if i uninstall sonos on both and reinstall (to get a new password), will I loose all my speaker settings and the whole set up? Thank you

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J
1 year ago
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ndy911Contributor I
asked in Speakers

strange One (Solo SL )

I have a strange 1 as in my One SL has decided to stop connecting to my wi-fi after 3 months.wonder if anyone is kind enough to share their ideas - I am at a standstill.in no particular order :all my other devices can still connect to my wifi network...using same passwordI cant hard word to my router as it only has the one port - to receive although I have unplugged it.I have reset the Solo many times following Sonos requirements - I have enough time with the Sonos to know how to trouble shoot - reset and configure.in short I can get all the way through the set up = bluetooth connecting - audio confirmation and selecting my network - however when I enter the correct password the Solo won't accept the password and gives me an exclaimation mark reject.I can connect via Apple air but I want to use the Sonos ( latest version) app.I have tried connecting using n android devoice with the same resultsa grateful user awaits any ideas Andy  

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Corry P
1 year ago
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Bal55Contributor I
posted in Controllers and Music services

trueplay finding external sound

I am trying to set up Trueplay and it is saying it cannot perform the test because of other sound interference but there is no other sound in the room. I have turned everything off!  Any ideas please?

4
Stanley_4
1 year ago
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mikejrContributor I
asked in Speakers

Sonos One SL

Do I need to put my Sonos inside for the winter?

1
Stanley_4
1 year ago
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A354848Contributor I
asked in Components and Architectural

S1 S2

Can S1 and S2 compatible equipment be used in the same house using the old app for S1 and the new app for the S2 components?

1
G
1 year ago
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luckedoutContributor I
asked in Controllers and Music services

amazon playlists cut to 500

when i play an amazon unlimited playlist on sonos, Sonos only loads 500 songs even though the playlists may be 600 or more.

3
L
1 year ago
bockersjv
bockersjvLocal Superstar
posted in Speakers

Play 5s and Sub Sound terrible especially Right Channel

Set Up.Two Play 5’s Gen 2 and Sub Gen 2 in my garden room (aka Cabin), which is 3m x 3m.  Speakers at the front corners, sofa at the back with little in the way to affect sound.If I perform a Trueplay tune up the Right hand channel loses all its treble and goes quiet.  The Left hand channel is fine.  Turn off Trueplay and both channels are fine but the bass is booming and the sub almost unusable, which is why Trueplay was so good before and the room sounded excellent.  The set up use to sound great until the 14.18 update. What have I tried…Factory reset all three devices Swapped over the Left and Right speakers Retuned with a different device Stood on one leg Faced with back to speakers (in case I had a blocked ear!!)Nothing works, it still sounds terrible with Trueplay on and the Right channel is all muffled.I was about to send one speaker for repair as it was as if the tweeters had failed.  But factory reset and swapping them over in the room had the same effect after Trueplay… the r

2
bockersjv
1 year ago
H
hros10Contributor I
asked in Advanced setups

connecting Sonos Ray to a TV without an optical output

Hi,I’ve seen a similar question with a suggestion of using an hdmi-to-optical adapterthe relevant pages from my tv manual: pg1, pg2, pg3 Are there any downsides to using an hdmi-to-optical adapter? latency issues? sound quality issues? Is there a recommended converter, or anything I should be aware about in the specs or just buy the cheapest converter?Lastly, the need for complex connections got me rethinking the suitability of Ray. The TV in question is in the kitchen and is not used for viewing movies, but only broadcast tv (mostly news). The TV internal speakers seem adequate, and I have a couple of Sonos One SL in the kitchen for music.My plan was to connect the Ray to the TV and move the One SL that is next to the TV to a room that does not have a Sonos speaker. This way listening to music in the kitchen would be with the Ray and the One SL, and the TV’s sound would be enhanced.Since the connection to the TV is going to be complicated, I think it would be easier (and slightly chea

11
Airgetlam
1 year ago
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SarahJJContributor I
asked in Home theater

pair Ray and paired Play 1s

How do I group Ray and paired Sonos 1s

3
S
1 year ago
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Tipsy TinkContributor I
asked in Home theater

new OLED tv (OLED55CS6LA) connected to beam gen 2 showing pcm

Hi all. Have read so many articles on here but I’m still lost.just picked up my new OLED LG tv (55CS6LA). The tv shows it’s connected to Dolby audio, but upon streaming Winter Soldier (Dolby) on Disney+ it is barely audible on rear speakers (but they are obviously connected) and showing stereo pcm on the app. Doesn’t make any difference whether I stream direct on tv app, or on the fire stick. suggestions much appreciated!!TT

2
T
1 year ago
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MG 5Contributor I
posted in Home theater

Sub gen 3 - news broadcasts !

I have recently purchased a sub gen 3 - sounds very good ! The only issue I have is when there is a news broadcast ! The voices have like a background wind  wooshing sound (sorry the best way I can describe it !) Has anyone experienced similar issues - or know how to rectify it ?

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M
1 year ago
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UKTreoFanCollaborator II
asked in Components and Architectural

Will a Sonos Boost act as a network switch?

Hello,I’m about to lose one of the 4 ports on the back of my (BT SmartHub2) Router (it’s the LAN port and I’m about to get FTTP).I note that the Sonos Boost that I have has 2 Ethernet ports. It is currently, of course, hard-wired to one of the ports on the Router.Can I therefore plug another of my devices, that is currently also hardwired into the Router, into the unused port on the Boost and it will act as a switch to route that device’s traffic to/from the Router.

5
U
1 year ago
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skyakContributor I
posted in Controllers and Music services

S1 Will Not Update

Hi, my S1 app will not update. I get error code 1101. I was on the phone with Sonos for 3 hours but they were not able to resolve and said they would be sending me an email to schedule a call back from level 2 support but I still have not received it. Reaching out to the community for help. App version 11.6.2Thank you.

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Airgetlam
1 year ago
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LmhostContributor II
asked in Home theater

dolby digital 5.1

Good evening to allI have a sonos beam gen 1 and two sonos oneI have configured my sound output in d'OL y digital on my Tv On the sonos application I see dolby digital 5.1 audio input, despite all my surround speakers (sonos one) does not work no sound comes out of these speakersI have also increased the sound on round from the app Thank you for your help

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G
1 year ago
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