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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19750 Topics

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Bob GutjahrContributor I
asked in Controllers and Music services

Sonos cannot find music on my PC

Sonos cannot find music on my PC.  It is looking for //"laptopname"/Music.  I don't have Music in my root directory.  I see I have my Music directory under Desktop.  My music is in the standard Music directory for Windows 11.  How do I fix this? This used to work.  I do not have iTunes and am not interested in getting it.

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B
1 year ago
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GSGContributor I
asked in Home theater

sonos sub not playing

I have a Sonos play bar 2 x Sonos one. And a Sonos sub. The sub is showing as connected but not playing. I have been through several resets. I have removed all components and reinstalled. I have reset the wifi. Still no luck  Can anyone help please  

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buzz
1 year ago
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PudgemContributor I
posted in Home theater

Feintech VAX04101A - Auto Switchin Source

Hi Allwondering if anybody else has the same issue with the Feintech VAX04101A? i have just got the full Arc HT setup and from the off included the VAX04101A as my 2017 LG OLED cannot support Dolby True HD. It works great in that I get full Atmos, however I cannot get auto switching if I puts to work. I have a ATV 4K and Sky Q currently and even though I have the remote to switch inputs on the VAX04101A, it’s a little bit annoying.  Has anybody else managed to get auto switching to work when turning on different I put devices?the Manual does say it may not work as expected, but I feel like it should be able to do this if all devices have CEC enabled?!Thanks All!

1
Ken_Griffiths
1 year ago
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ShanehContributor I
asked in Home theater

Surround Sound from Beam (Gen 2) with ATMOS

Hi all, just received and setup Beam Gen 2 with my SONY - BRAVIA KD43XH9196BU TV. Everything is setup correctly, HDMI via eARC port. When playing ATMOS content from Netflix or other apps, I’m also seeing ATMOS appear on the Sonos app when playing this content. The sound is very impressive from the front perspective, it’s wide and detailed. However, I don’t get a sense of any virtual sound from around me, side or to the back. Just curious to know what I should be expecting from a virtual surround sound perspective. The website claims “Dolby Atmos maps sounds in space for a 3D effect so you experience planes as if they're flying overhead, hear footsteps moving across the room, and feel the score surround you.” However, I don’t feel like I experience any of that, just very good quality sound from the front only.CheersShane

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S
1 year ago
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JonlwContributor I
asked in Advanced setups

music and tv - one sub

I have a room which is mainly used for music with 2 ‘fives’ and a sub. I have recently added a beam for the occasional use TV.I don’t want to use the five’s as surround, so keeping the music part separate. Am I better linking the sub to the beam and joining the two ‘groups’ when playing music, or leaving the sub with the five’s and just have the beam for tv use only?benefits / drawbacks of either option? thanks! 

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J
1 year ago
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So NoContributor I
asked in Components and Architectural

Sonos Amp and 4 Play 1 Speakers Haven't Worked in 3 Weeks, Techs Can't Resolve

After 2 calls at over an hour each with techs over the last 3 weeks, I'm at a loss here before I sell this and get a different brand. System was great for the 2 years etc I've used it. I'm decent with the app and understand how to get the amp to play and connect the speakers to the amp through it. I did an update on the S2 app about 3 weeks ago and then all hell broke lose. Even after the update I did yesterday 12-6-22 nothing is better.  No soundI noticed the amp is 2.4ghz and speakers are 5ghz wifi on the Comcast app. This seems like a problem. We tried the wired ethernet approach and nothing happened. Like how could this not play after being hard wired to the router??The only time it worked was when I unplugged the amp, then unplugged the router, then plugged the amp back in. The speakers came back on and I thought I fixed it. Couple hours later, dead again. I keep doing all the system diagnostics and it can't find 2 speakers and still no sound. I'll try one last tech call but maybe

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S
1 year ago
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GDad3Contributor I
asked in Speakers

Beam setup

Just purchased a beam gen1. I want to install in same room as a current play5 speaker.will they work in unison?

3
106rallye
1 year ago
gregeeh
gregeehTrending Lyricist I
posted in Home theater

Please recommend me a solution to this problem

Hi all,New owner of Sonos Beam Gen 2 and loving it.  However I have a small problem and would like suggestions on the best way to solve it.I have a Media Player connected via HDMI to my Sony X90J TV and the Sonos via the eARC Port.  And, all works just fine.My problem is that selecting eARC for an output on the TV negates the digial (toslink) output on the TV meaning I now have no where to connect my headphones.So what is the solution, without costing an arm and a leg.  Looked at the Orei HDA-912 but that does not output via the digital or analog outputs with passthrough selected. HDA-927 looks like it might be OK so I don’t have to enable eARC on the TV.  But the equivalent FeinTech VAX01202 suggests it does not work with Sonos.Any other solutions greatly appreciated.TIA 

44
buzz
1 year ago
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surround5.1macContributor I
asked in Advanced setups

Beam to Mac studio

Hello,Beam (gen 2) + two Play One connected to Mac Studio via HDMI.Problem is that there is a lag in the sound when viewing Youtube, would take few mins to hear the sound, also viewing movies the sound is not in sync.would appreciate any suggestions, thanksCheers

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S
1 year ago
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Bbarry214Contributor I
asked in Home theater

Samsung help

All…I just purchased a Samsung QN85B QLED 75” tv. I have an Arc with One surrounds and a sub. When they are the only thing connected to the TV via HDMI to the ARC port, it works perfectly. If I try to connect my DirecTv box or my PlayStation 4, it drops my SONOS system out and goes to TV speakers. This is incredibly frustrating and SAMSUNG has been 0 help. Anybody have any words of wisdom??

4
B
1 year ago
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ScottyRichAvid Contributor II
asked in Home theater

Popping Gen 2 sub

I’ve been having this issue quite a bit lately only on movies. EQ bass level is at 6 and sub audio level is a 7. Any idea what causes the popping?

1
Airgetlam
1 year ago
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MDRakerContributor I
asked in Controllers and Music services

Issues with Bitdefender not allowing access to music

We are not able to get music files to connect, I think it has something to do with bitdefender, but so far nothing I have found online is helping.  This is on a Windows 10 system.  

1
106rallye
1 year ago
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tehewlyContributor I
asked in Components and Architectural

Pro Ject turntable and 2 ports

I have a new pro jet turntable and I thought I could use it wirelessly with my sonos system. Apparently not.Can I get a second port and use it that way? I don't want the TT where My Rack of equipment is.O r should I purchase a Victroia TT?Thanks Dean

4
T
1 year ago
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GlenmarContributor I
asked in Portable speakers

sonos roam not connecting

H all…i have had a sonos roam as part of my system for 2 years now, and suddenly it is no longer connecting to my system. I have gone through all the steps to get it set up, and it keeps ending with the same result, not able to connect at this time. There are no app updates to do and i have rebooted my modem several times. All my other speakers and subs are working just fine. Thoughts? Tips? Thanks so much!

1
Airgetlam
1 year ago
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belacyrfContributor I
asked in Home theater

Sonos Sub Stopped Working - Not Connected

Looking for help with my Sonos Sub.  We have a beam/sub combo for our home theater setup.  These have been working fine for a couple years.  Recently the sub just stopped working. Nothing changed except some back  end network changes. I’ve completed removed the sub from our network, did a hard reset (holding the button while powering on) and re-added to our network after resetting all network devices.   The sub is found but the app is not able to connect it to our beam. It just sits in the app saying “Not Connected” and we aren’t able to connect it.Any help that can be given?

9
buzz
1 year ago
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the ZiGContributor I
asked in Home theater

connect ARC + ONE SL's volume control with my LG TV

i have the SONOS ARC and have purchased a pair of SONOS ONE SL’s  , my problem is i can only control the volume on the combined speakers with the SONOS App on my phone and my LG remote control will only control the ARC volume on it’s own , i have seen previous posts to access the APP and enter ‘ Separate Stereo Pair ‘ and other but the SONOS app i have downloaded VIA ‘the play store’ does not have any of these features , which seem to be from an older app?any help appreciated

4
T
1 year ago
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JonOsborneContributor I
posted in Home theater

Beam gen 5.1 vs amp 4.1

After some opinions.  I currently have lounge set up with Beam gen 1 - sub gen 2 - 2x One SL’s for rears.  I have been gifted 2 x sonance ceiling speakers.  I will buy the amp to drive these but not sure where to go with it.    Shall a bond the amp to the beam and use the ceiling speakers as rears or lose the beam and use the amp and ceilings as fronts then bond the  sub and one SLs as rears creating a 4.1 system with phantom front.          

3
buzz
1 year ago
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SfratterContributor I
asked in Home theater

sonos beam gen 2 loud pop, then change in tone of sound like bass is missing.

Wife and I were watching TV when suddenly an extremely loud electrical sounding zap emanated from the beam. Immediately afterwards the quality of the sound was different. The sound was much higher pitched and there seemed to be no base as if base response or a base speaker was lost.  The app control for base does not seem to adjust the sound now for tv voices while that of treble does still work. Has anyone encountered something like this ? 

1
Jamie A
1 year ago
J
Jambon3Contributor I
asked in Components and Architectural

Amp setup mode - stereo pair vs tv fronts?

Hi Sonos community! My very first piece of Sonos gear is an Amp used for a 50/50 mix of streamed movies and music with my existing floor speakers. These will be my only speakers for now.During setup I choose TV Fronts as the mode over Stereo Pair for no real reason other than wanting to confirm HDMI ARC functionality first.Everything seems to be working for both movies and music but I’m curious what the difference was between those choices. I’m also curious why I can’t seem to find these mode options in the settings to play around with or change if I wanted. I can’t even find any references to these settings in the documentation beyond noting that you have to make the choice during initial setup.Does anyone have any additional information on these two modes and whether they are relevant to my setup and use case at this point?

3
jgatie
1 year ago
J
JuweiContributor I
asked in Home theater

How to add an external Bodyshaker Amp (Reckhorn) to an Arc/One/Sub setup

Hi all,I recently bought a complete setup for my Home Theatre to replace my existing 5.1 setup:1 Arc, 1 Sub (Gen 3) and 2 One (Gen 2).However, in my previous setup I also used a Reckhorn amp with the bodyshaker/bassshaker connected.Now I thought ok, easy, just bought the Sonos Amp for another €600 and connect the additional Amp to it, but I found now that it seems it is not compatible with the Arc/Sub/One setup?Any ideas on how to solve this, how to connect/use the additional Amp to the new setup?

2
J
1 year ago
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SOMNIAC74Contributor I
asked in Speakers

sonos Amp play 3 stereo pair one speaker very quiet

I recently bought the Amp to replace my old Connect. I play the line in signal via two Play 3’s set as a stereo pair. Since the change to Amp only one of the stereo pair plays the line in signal - Apple Music as source plays through both play 3 speakers. It is not the L/R balance either. Any ideas?

5
S
1 year ago
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ScottbirmContributor I
asked in Speakers

Sonos ikea bookshelf

I couldn’t update the speaker so unplugged and connected to the router. That didn’t work so I factory reset it. Now sonos can’t see it to add to my system. 3 days of unplugging and rebooting. 

1
Jamie A
1 year ago
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brucegavin74Contributor I
asked in Controllers and Music services

SONOS not connecting but showing on network

I have reset the router etc but not able to connect to SONOS etc but showing on network and http://:1400/ commands work, it stopped working a few days ago, Any suggestions?

1
Jamie A
1 year ago
C
ChyIlowekContributor I
asked in Home theater

Add additional play 1s to theatre set up

Hi,I have a playbar, sub. And Ls & Rs surround play 1s. On my current system set up.  I know you can’t add speakers to get 5.1 or 7.1 surround but is there a way of adding 2 more play 1s to extend or duplicate the sound of the surround speakers?  We have an odd L shape lounge and I wanted to enhance the audio for both areas. 

1
Mr. T
1 year ago
D
DdddominikkkKContributor I
posted in Controllers and Music services

How to switch from Airplay stream to Sonos app direftly?

Is there an easy way to do it without having to terminate Apple Music app and Sonos app, then restart music stream from Sonos app? Otherwise Sonos app always displays “playing through Airplay”. iPhone doesn’t allow 2 audio streams, so I cannot Airplay music to Sonos and eg watch YT on built in speakers. Stating music on Sonos app is slow and buggy, so it would be great if there was an easy way to switch the streams quickly 

1
Jamie A
1 year ago
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