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sonos beam gen 2 loud pop, then change in tone of sound like bass is missing.

  • 27 December 2022
  • 1 reply
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S

Wife and I were watching TV when suddenly an extremely loud electrical sounding zap emanated from the beam. Immediately afterwards the quality of the sound was different. The sound was much higher pitched and there seemed to be no base as if base response or a base speaker was lost.  The app control for base does not seem to adjust the sound now for tv voices while that of treble does still work. Has anyone encountered something like this ? 

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Best answer by Jamie A 30 December 2022, 17:33

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Jamie A
Userlevel 7
Badge +16

Hi @Sfratter, welcome to the Sonos Community!

I’ve seen a few threads regarding popping sounds on the Arc, but I don’t recall many regarding the Beam.

In this case, I’d recommend submitting a diagnostics then reaching out to our support team to discuss the issue with them.

I hope this helps!

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