• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18991 Topics

R
ramaseesContributor I
asked in Home theater

Sky Stream and Sonos Arc and HD Fury Arcana

I have this week moved from Sky Q to Sky Stream using the puck . I also have a Sonos Arc which has had in the past  the usual sound delay problems which I successfully corrected using the amazing HD Fury Arcana device . I was previously watching UHD through Sky Q with no no sound delay issues . After  switching to Sky Stream I’m now faced with one of 2 options 1.no sound delay and not being able to select UHD2.Sound delay removing HD FURY  and seeing UHD .  The problem seems to be that Sky stream want you to connect the puck straight to my Panasonic TX-DX750B. If I route through the HD Fury it won’t allow me to select UHD ( screen just flashes ).  Maybe a different question but if I had an eArc enabled TV would all these  problems go away and there would no time delay issues and I could attach my puck straight into the tv and not through the HD fury . Thanks very much having read all this it’s probably better I post it on a sky community but I thought others should know about this .   

8
UKMedia
2 months ago
J
JkholleyContributor I
asked in Controllers and Music services

Pandora Access denied - need to keep authorizing daily?

I have seen a number of posts on this that were older, but nothing recent. In the last 4 weeks Pandora is failing with an “access denied” error. NOTHING has changed on my end that I am aware of. To get it to work I have to go into the services options and reauthorize Pandora. EACH TIME I use Sonos.   I have tried zapping the app and recreating it but same problem. Any solutions of insights as to what changed recently?

1
Airgetlam
3 months ago
W
William.13Contributor I
asked in Speakers

serial check

Im abort to buy a second hand unit and want to check the serial. is that possible?the serial is: A201 2306WC xxxxxxxxModerator note: Private data removed from serial number

9
Airgetlam
4 months ago
S
sarossContributor I
posted in Components and Architectural

error 30 for one of my 6 sonos speakers. tried everything

I have 6 sonos speakers -- Five, two Ones, two Moves and a Beam. WIth the new sonos update, I get error message 30 for one of the two Moves (other one works fine). I have tried everything. very frustrated. what do I do now?

1
Xander P
3 years ago
M
mholmes205Contributor I
asked in Components and Architectural

Sonos 5; SonosNet shows WM0, but Netgear says that it is on Wifi

My system consists of the following:Sonos Boost connected via ethernet to my main router Sonos Arc w/ Sub (Both showing as WM0 in Sonos app) Sonos Port (WM0) Connect: AMP Gen2 (WM0) Playbar (WM0) Sonos Move (WM1) Sonos5 (WM0)All of this is connected to my Netgear Orbi 850 mesh system, with the boost connected via ethernet to the main router, and I have two satellite routers. All this seems normal to me, but when you go into my Netgear app, the Sonos5 shows as being on Wifi via 5ghz, while the rest of the system shows as being wired.I have factory reset the Sonos5, but it still shows up as being on the wifi.Why the conflicting info here? Why does the Sonos App show my Sonos5 being connected via SonosNet, but my router shows it being connected via the Wifi?

6
M
1 year ago
R
rbrownCollaborator II
posted in Portable speakers

Sonos Move missing every morning

Hi,Since I got the Move two days ago, it keeps disappearing from the Sonos App, despite still being connected to internet.I come down in the morning and usually issue a voice command to the device, at which point it turns on some lights, and reads news from Internet and so on.This works perfectly so network and internet are clearly up.  My Sonos Beam connects via ethernet and my Sonos One connects via wifi; both NEVER drop off the app. However, its missing from Sonos app and the only way to get it back is Support > Find missing productsIt then tells me to power cycle the device, at which point I pressed the Wifi/BT button this morning and it then found it. Diagnostic 171706765

7
Ken_Griffiths
2 years ago
S
Scbryan2160Contributor I
asked in Home theater

have to unplug sonos and plug back in to get Atmos

On my tv setup with lg oled and Apple TV, in order to get Atmos sound each time I use the tv, I have unplug the Arc and plug back in..then everything works fine until the next time i watch tv… any idea how to fix this?

6
Corry P
1 year ago
V
VK2516Contributor I
asked in Controllers and Music services

Searching songs with Gaana in Sonos app not working

I have Sonos playbar and added my Gaana account to stream the music. When I search songs or movie names, Sonos app doesn’t show any results but when I do the same search in Gaana app it display the results.It is very frustrating because Sonos playbar can be used with Sonos App if we are not connected to the TV and music search don’t work.Any suggestion on this or is this a know issue with Sonos APP

3
Paul A
3 years ago
U
User752219Contributor I
asked in Speakers

Sonos PLay 5 Gen 2 - no wifi connection

Hi, I have a Play 5 Gen 2, I can connect with a network cable but not on WiFi, I’ve tried a reset of the unit and the WiFi network to no avail.I’ve ran a diagnostic, support number is: 144006030 

1
Corry P
1 year ago
A
a2webbContributor I
asked in Home theater

Setting up surround system in a new home

I have just moved and have a full surround system (Playbar, Sonos One SL, Subs) from my old home that I will set up in my new home theatre room. I have upgraded to an Arc soundbar to replace the Playbar. Do I need to factory reset the Sonos One SLs and Sub as part of setting up the system in the new location with the Arc? Thanks in advance for any advice.

6
A
1 year ago
T
Thewizard2000Chromatic Producer I
asked in Speakers

sonos one sound is extremely poor when unpair

 I have 3 devices (sonos one),  when speakers paired (stereo) the sound is perfect, but when one of these speaker is nos paired the sound change very dramaticly and not same quality at all than the 2 others. The configurations are all the same for the EQ.  Do you have any solution?

7
Ken_Griffiths
1 year ago
R
rmoshContributor I
asked in Controllers and Music services

Spotify service not in the services list, although region is set to US, Sonos AMP

Hi. I am new to Sonos, and just installed my new Sonos AMP at home.However, it seems I can’t add the Spotify service since it does not appear on the services list.I read the other threads here, and my address is set in my profile, and it is in the US.After updating the profile, I restarted the IOS app, but still can’t find the Spotify service on the list.Any ideas ? 

4
Airgetlam
1 year ago
J
JafrickerContributor I
asked in Components and Architectural

Cannot add Connect to my existing Sonos S2 system

We have had Sonos for a long time. Have a Sonos 1 speaker, a 2nd generation CONNECT and a new SONOS MOVE speaker. We just purchased a new turntable, audio-technica AT-LP120XBT-USB and want to add it to our system. We have had a CONNECT 2ND generation and I was told it is workable with the new S2 Sonos app. Trying to set it up but S2 app not finding my CONNECT, HELP!

2
J
3 years ago
M
Mia-2022Contributor I
asked in Components and Architectural

sonos system not found

after changing Internet Service from Xfinity to ATT the Sonos app can’t find my system. My wifi and other network setting are the same the only change is the  network IP from 10.0.0.x to 192.168.0.X I tried power recycle the equipment but it did not work. any ideas?

3
buzz
1 year ago
U
User134642Contributor I
asked in Controllers and Music services

Unable to browse music (spotify and Amazon)

So I'm now fully on S2.But my music service playlists are not showing tracks.So if I search for a Queen playlist for instance, I get a playlist come up with a "synopsis". But S1 had an actual track list....Tried Spotify and Amazon music services.... S1 stuff still shows track list. But not S2.S1 at my Bar S2 at homeS1 you used to double click a playlist or Album and get a track list, thats missing now

1
Jamie A
1 year ago
E
error4null1Contributor I
asked in Home theater

Spotify is losing connection to Sonos

I'm having massive issues with both my Sonos systems (Amp and One SL).After some minutes Spotify just pauses and drops the connection to the system. I can instantly reconnect, issue comes back after a few minutes. Happens from both Android and macOS app.I didn't change anything in my network, the WiFi is working perfectly. I monitored my wifi and there is not a single package drop from other devices. There are very few WiFis around me, so there isn't much interference. I have exactly this setup since months, issues now started out of nothing.Does anybody have an idea what the cause could be?

1
Airgetlam
2 years ago
N
NevenEnthusiast I
posted in Components and Architectural

Sub and Flour - A short story

Hi everybody!I wanted to share something about my Sub. Yesterday my wife, while in the kitchen, decided to kill a insect on a vaulted ceiling using a two pound flour bag. Little that she knew, the bag bursted (just a tiny split, not all the way) and some of the flour got on the top of my Sub Gen2 and around it. I did not see anything in the Sub. After I experienced a tiny stroke :-), I grabbed the vacuum cleaner and cleaned the mess. Then I’ve put Master and Commander, Sub setting plus 10 and told my kids to go into their room. We did laugh about it how a split second moment of anger or simply not thinking things through could give you some not needed work. Now for the serious part.Do you think anything could have happen? How is the Sub constructed, Where is the opening (besides the obvious rectangular one)? Do you think that flour can compare to dust in consistency and the ability to enter the SUB? Is it wise to turn the Sub upside down and try to shake it or vacuum some more? P.S. My

11
buzz
1 year ago
D
DrpickupContributor I
asked in Components and Architectural

Sonos Port and Naim Supernait

I’ve had Sonos for years and slowly upgrading to S2 and just bought a Port and tried to connect to a recently bought Naim Supernait 3.unfortunately i get a “feedback hum” when I connect the phono out on the Port to either the stream or AV phono sockets on the supernait (have tried with / without av pass though, as well as line out volume on the app as fixed / variable or pass throughat mo not sure if issue is Sonos end or Naim (will post same question on Naim forum shortly) any suggestions / help ?

5
ratty
1 year ago
M
Music MosmaContributor I
asked in Portable speakers

How to Disconnect Roam from System with One SL Speakers

Roam is part of a System with our Sonos One SL speakers. We took Roam on vacation and, even though my phone (where my music is) was connected to the rental's WiFi, the Sonos App kept looking for the entire System. I could see the Roam but because the App couldn't connect to the One speakers, the Roam wouldn't play.How do I disconnect the Roam from the System before our next (rapidly approaching) vacation?

1
Ken_Griffiths
10 months ago
E
ESSContributor I
asked in Speakers

Dual 1209 Turntable low volume; skips

Hi all,I have a Dual 1209 turntable (my dad’s, from the 60s) with an RCA cable leading from it directly to my Sonos Port. Then I play my turntable via two play 5s (gen 2). The problem I’m having is that the volume is super low and it skips intermittently.Of note:It’s not the record skipping; I’ve played the same record on traditional wired, passive speakers. I’ve set the Source Level to 10 on the Port. It does increase it a little bit, but it’s still very low. As for the skipping, I changed the audio compression to compressed and that didn’t work. I have no wired Sonos products, so there is no channel for the SonosNet I have a Onkyo receiver (from the 90s) with a Phono setting which I used in conjunction with the Port when I was playing the turntable via traditional speakers AND a Play 5. The volume was low on the Play 5 then too.

2
buzz
2 years ago
F
fougsContributor I
posted in Components and Architectural

Setting up new S1 system after creating S2 system- S1 won't find bridge

I had an S1-only system and recently removed all the S1-only products and upgraded the system to S2 successfully.  I’m now setting up a split/separate S1 system with my old components.  I plugged an old Play:5 into the router via ethernet and successfully created the S1 system.  Then I plugged in my bridge and tried to add it to the system, but the S1 never finds the bridge.  The bridge had green blinking light when I pushed connect on the S1 app, then I pushed the button on the bridge and it changed to amber flashing.  Eventually the flashing amber went back to flashing green and the app just said it never found the bridge.  Any advice?  It was working fine before I reset everything to create the S2 system.  My bridge is pretty old, see pic.  I’m guessing this has something to do with its firmware being reset, but no idea how to deal with that. 

3
Stanley_4
2 years ago
B
bigo32Contributor I
asked in Components and Architectural

This new Sonos S2 is trash and a Money grab

I’ve had Sonos products since 2006.  I had the OG controller with the dock.  How is it that now you have 2 apps and one is not compatible with the other yet my old bridge and AMP system play off Sonos S2 until I reset my phone or try to add my 2 new SLs?   If I remove everything and only add my 2 SL then it clears all my settings and won’t let me re add my Spotify.  Guys seriously this is worthless.  Returning these 2 $400 worth of trash and going to find a new product.  You just lost a loyal customer you had for 16 years.

7
B
2 years ago
P
PdubadubaContributor I
asked in Advanced setups

Avoid SonosNet if one unit has to be wired

I have a SonosAmp with a fried wireless card and accordingly has to be hardwired. Once I hardwire it, Sonos defaults to SonosNet. However, due to the layout of my home/speaker locations, SonosNet actually leads to worse performance (I have a big physical gap between sonos speakers) as compared to wifi which has better overall coverage. Is it possible to force Sonos to use wifi, even if one of the units is hardwired? I’d like to avoid buying a Boost. 

1
Airgetlam
2 years ago
S
SusanH91Contributor I
asked in Home theater

volume goes up on sonos after tv turned off then on

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

4
Airgetlam
1 year ago
G
gmg87Contributor I
asked in Components and Architectural

Playbar disappears from app control after network change

The playbar connects temporarily (a few minutes) and disappears from the device list). I tried the solutions in the following posts but they don’t wotk.https://en.community.sonos.com/home-theater-228993/playbar-disappears-from-app-control-6826565I tried connecting through ethernet but the same happens. Thanks in advance for your help!

9
G
2 years ago
Terms & ConditionsCookie settings