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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18927 Topics

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Martin_63Avid Contributor I
asked in Controllers and Music services

Sonos can’t add albums or songs to the queue

Hi,Suddenly Sonos can’t add albums or songs to the queue.See the inserted image.I use Tidal as music service. I have rebooted my router and my Sonos devices.My Sonos devices are connected to the router with an ethernet cable.The Sonos app is updated.I don’t what else to do. Any suggestions?Is the problem to be found with Sonos, Tidal or my network?Thank you in advance.   

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M
1 year ago
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Tdg3475Contributor I
asked in Controllers and Music services

Browse Feature Apple Music

Why can I no longer use browse on Apple Music? I use to be able to see Top Playlists, Top Albums and etc. I do not want to have to go search each time.

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Corry P
1 year ago
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remydrmContributor I
asked in Advanced setups

Connecting: ARC and AMP (w/ 4 in-ceiling rear speakers)

Need some clarity. Setting up a new TV and Sonos system. ARC soundbar + AMP driving 4 in-ceiling speakers (setup as pairs of L/R rears)How do I connect these without a router? The ARC is going to the eHDMI input on the TV. How do I connect the AMP? Can that go to the Optical input on the TV using the Sonos HDMI to Optical converter?

3
Airgetlam
1 year ago
samuelward
samuelwardAvid Contributor I
asked in Components and Architectural

‘Unable to connect to Sonos’when moving between properties

Hello, My parents property has a Sonos network, I have noticed that when I go to their house, use their wifi, then return home I cannot connect to my home Sonos. I am ‘on’ their Sonos system too (I.e. I can control their system when I am there using my phone and their wifi).  However, regardless of whether or not I control their system while there, when I return back home and try to use my system the app simply displays the ‘Unable to connect…Let’s fix it’ error. I run through the steps, it tells me ‘We’ve found multiple systems’ (mine and my parents). The only option from here is turn it all off and on again - annoying. my wife’s phone / iPad that hasn’t been to my parents house does not have the issue, connects to our home system fine.  I can also still see the speakers on AirPlay and play to them so I’m pretty sure it’s an app / iPhone issue? I’ve tried to turn off ‘private wifi address’ on my iPhone as shown in a similar issue but this hasn’t worked. it’s worth noting that overnigh

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controlav
1 year ago
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JohnRobContributor I
asked in Controllers and Music services

S2 Upgrade - rooms and products showing as incompatible

Successfully removed my bridge Successfully set up the Sonos system on my TP link mesh  everything was working well on S1 (thanks Airgetlam) Checked compatibility of my Sonos units with S2. All fine. downloaded and installed S2 on my phone followed the instructions including switching off and on each unit and my router App confirmed all good Everything showing as incompatible in S2 - rooms, all of the Sonos units  So nothing works on S2. This is a car crash. What have I done wrong? Does anyone have any thoughts?

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Airgetlam
1 year ago
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NicholasvargaContributor I
asked in Components and Architectural

Grouped Zones audio Delay

Have an interesting issue, easy setup. Multiple Connects, connected directly to a power amp. No DSP….No processing. When all zones are grouped together a few of the players are out of sync….by a half a second. Causing an echo from room to room. The resolution is to ungroup all the zones and regroup them. This seems to fix the issue for a day or two. To me, its almost like a master timing issue? Anyone else ever seen this? 

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Airgetlam
1 year ago
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FrustratedmikeContributor I
asked in Home theater

setup surround sound

I purchased the arc and surround sound 5.1 and an additional speaker... All was good until the electric went then a couple of speakers would not relink I don't know what I have done but I am trying to reconnect the surround sound without success

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G
1 year ago
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PaPeContributor I
asked in Controllers and Music services

Default service

When trying to change my default service, YouTube Music was missing from the list even though it is one of my services. Thanks for any help!

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Corry P
1 year ago
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Hendricks433Contributor I
asked in Home theater

Sonos disconnects from TV

I have an Arc, One SLs and a Sub Mini connected to my Sony X95J through eARC and an AppleTV 4K. I keep encountering a problem where my Arc gets an HDMI error and my TV will only use the TV speakers and the Sonos app just stalls when I try and switch the audio to the TV (it says an error happened but no code). The issue is immediately fixed when I unplug the HDMI and plug it back in.From my initial observation it appears to happen mostly (only?) after I’m airplaying to the Sonos system and then try to turn on the TV to watch something.I do use my AppleTV remote as my primary remote that powers on the TV and starts to the last used input.I’ve spent hours googling this issue and can’t find much about it. Not sure if it’s the Sonos or my TV.

2
J
1 year ago
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pah_1Contributor I
asked in Controllers and Music services

A track from Spotify played on remote

A few weeks ago I’m alone at home minding my own business. Suddenly my Sonos system starts playing a song (“Faith” by Stevie Wonder) without my intervention. It plays for a few seconds and then the volume goes up to max. Panic!We live in a flat and have Sonos in several rooms. Poor neighbors…After a few seconds i got myself together and I managed to open the Sonos app and press “pause”. Directly, the music “unpauses”, I “pause”, it “unpauses” and then I turn down the volume to a minimum and then nothing.At first, I suspected that some intruder had gained access to our WIFI and started going over the security logs of our Unifi (Ubiquiti) system. Nothing suspicious there. After that my guess was that one of the neighbors that I know has Sonos in their homes mysteriously had connected to the system. I called the neighbors and asked if they had tried to start “Faith” by Stevie Wonder at that particular time. Nothing.A few days later, I told my wife (who is working as a dance teacher) about

7
controlav
1 year ago
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Ravnen1Contributor I
asked in Home theater

Sonos Arc on Samsung q80t

Hi I am having strange surround sound from my new Sonos Arc. Only from the side speakers and especially on high frequency sounds. Wery notisable when I am playing video games there a metallic almost low quality surround from with something that sounds like echo. Happens with tv shows and movies to. Wery hard to explain here over text. This is only present when Dolby Digital 5.1 and Dolby atmos, if i set the tv to stereo or source to stereo it sounds fine. It happens from Ps5, apple tv 4k and built in apps on tv. I have been in contact with Sonos customer service I would like to ask here from other user who has samsung q80t or other in the series. My setting are eArc on - passthroughi have also tried eArc off and auto etc. I have Sonos Beam and this does not have this problem sounds fine. I have already returned one arc to try a new one .

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R
1 year ago
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Mattyc973Contributor I
asked in Components and Architectural

how to wire 3 Polk Audio RC80i wired to sonos amp

Looking for the correct way to hook up 3 Polk Audio RC80i in ceiling speakers to my sonos amp.also will be using my Sonos arc to make it a surround sound system.Thanks.

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M
1 year ago
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eatemContributor II
posted in Portable speakers

Sonos move stopped working

My sonos move suddenly stopped working. The light is red and it’s not showing up in the app. I’ve tried to restart it by holding in the power button, after 15-17 seconds it restarts, the battery bar shows in orange and the light turns white but after a few seconds it turns red again and the battery bar disappears.  Any idea how to fix this? thanks

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Corry P
1 year ago
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Mattyc973Contributor I
asked in Home theater

connecting arc + amp + ceiling speakers

How do I go about connecting the arc + amp + ceiling speakers to work as a surround sound setup.thanks

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Airgetlam
1 year ago
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cckelly21Contributor I
asked in Home theater

Amp doesn’t work as surround to existing setup

Hey all - I have an Arc and a Sub connected to my TV (also as a stand-alone room in the Sonos app). In addition, I have an Amp connected to two in-wall speakers. I can setup the Amp as a second room and it works great, however I’d like to add them all as a single system. I can play Spotify through both rooms at the same time and that works but really I want to be able to play music and the TV through all of them as one. I’ve tried adding them as surround but no sound comes out when I do that. Any ideas? Thanks in advance!

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Airgetlam
1 year ago
X
xdragusContributor I
asked in Home theater

sonos arc wired - is there something I need to do?

Recently got an arc + sub gen 3 + two sonos one sl. When I connect my ethernet cable to the sonos and my ethernet switch (not the router). The ethernet cable is blinking orange.I could not complete my setup as wired so I did wireless. Decided to try again today and reading reddit and the sonos community it sounds like I just need to hook up the ethernet cables and sonos would handle everything else. Sonos arc still shows as WM1 while everything else shows WM2. Tried rebooting the arc while wired is plugged in but then the sonos app doesn’t detect the arc as connected anymore and puts all the other devices as WM1 instead of WM2. What am I doing wrong or is my sonos arc faulty? I tried different ethernet wires, existing ethernet wires that are connected to my other devices but no matter what the cable is always blinking orange.  Is there a network router setting I have to disable or enable that’s blocking the sonos arc? I guess I could remain as wireless but it’s a bummer I can’t get wir

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Ken_Griffiths
1 year ago
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NurseWizzleContributor III
posted in Controllers and Music services

Products failing to update, tried multiple things

So here is my setup: Living Room - Arc (hardwired), Symfonisk frames, and sub Master Bedroom - Beam, Symfonisk frames Dining Room - Beam About two weeks ago I was having this weird issue where I couldn't play any music to just Master Bedroom, it kept giving me some weird error (I cannot remember now what it was). Now, it would work if I played on the Dining Room and then added Master Bedroom to the group, but not the other way around.Now for the past few days when I'm trying to use Sonos, it says there are updates available, but when I try to update it I get "Error 30" or “Error 1001”.I have a firewall running pfSense for my router. Currently what I have done is unplugged every piece of Sonos I have, rebooted my router multiple times, and have started with the Arc in the Living Room, both wired and unwired, and keep getting update errors. Can anyone help please?

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Stanley_4
1 year ago
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JayNContributor I
posted in Components and Architectural

The unexplained thump for One

I hear an intermittent thump during softer passages of various files, particularly in Calm. Though it sounds like a bass kick drum, it is irregular and clearly not keeping time. This often happens with nature sounds or similar as I fall asleep. I don’t see this addressed for Sonos One in the archive.

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buzz
1 year ago
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MDSKULContributor I
asked in Components and Architectural

Sonos zones show up fine on Ipad but some are missing on iphone

We have multiple Sonos amps that play different zones all over the house. I have no issue using the iPad. When I pull it up on my iPhone 2 zones are not in the list. On the IPad they are visible, on my iPhone they aren't there. All on the same network and wireless. It's as if they are hiding from my iPhone.They work fine from the iPad but from the iPhone they just don't show up as a zone to pick but all the other zones are there and work fine from the iPhone.All Sonos uses a wired connection to the network.  Anyone else have this issue? Anyone figure out why? Thank you 

3
T
1 year ago
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werzContributor I
asked in Home theater

Phones No Longer Connect to SONOS Beam

We have used our phones and Macs with our SONOS Beam successfully for 2 years, and we haven’t changed a thing. We use the music stored on our Macs, which still works perfectly with SONOS. We have used the S1 app on our phones with Tunein only to listen to the radio. Our phones will no longer connect to Tunein. My phone is an iPhone 6S, which will not run the newest app. My wife’s phone is an iPhone 13, which has the newest app. Neither phone works with Tunein. After each unsuccessful try, we get the message that our phones are no longer connected to the Internet, and we have to reset our network to get them back on.

2
W
1 year ago
J
jkpalmer52Contributor III
asked in Components and Architectural

what is a group coordinator and how do I create it?

I was chatting with Sonos Support to try to resolve an issue with one of my speakers getting out of sync.The individual mentioned “group coordinator” but there isn’t any setting for creating one or even much mention of one in the sonos support / documentation.My system worked fine until a recent update and then one of my Sonos Connect devices gets out of sync with a couple of nearby speaker pairs, one connected by wifi and one connected to my home network via ethernet.Help appreciated.Jim P  

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Airgetlam
1 year ago
E
EspasaContributor I
asked in Components and Architectural

Connecting Woofer to Sonos Amp

Hi,I just moved into a new house where there are four in ceiling speakers (two in the kitchen and two in the living room) and a Sonance woofer in the living room (VP85W). I purchased a Sonos Amp and successfully connected the four speakers and they are working great.  Now trying to connect the woofer, since it is a passive one, I got a Nobsound G2 Pro Mono Subwoofer Amplifier and connected it as shown in the attached pictures. When I play music there’s no sound coming from the woofer. I also tried connecting the woofer through the Sonos app and it’s not finding it. What am I missing? Thanks! 

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Airgetlam
1 year ago
I
ItuftyContributor I
asked in Controllers and Music services

S2 App compatibility

Hi.I have just downloaded the S2 App on to my Samsung Galaxy Tab S6 to control my Sonos Roam but when I try to launch it the screen just flashes with the yellow start screen.My tab 6 is running Android 12 and is fully up to date.Does anyone have any idea what I need to do to get it to work?For info it all works fine on my S21 Ultra phone.Many thanks in advance for your help.

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Stanley_4
1 year ago
A
attoddsContributor I
asked in Controllers and Music services

sonos issues

I can play pandora, Spotify, Tunein, but cannot play SiriusXM.At one time it worked sporadically but now not at all.”UNABLE TO BROWS MUSIC.” 

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Corry P
1 year ago
D
djcooleyContributor I
asked in Advanced setups

HDMI over ethernet with ARC support

Can anyone recommend a good HDMI Arc over Ethernet extender?I want to go from the TV to the Sonos Amp via Ethernet and have it work well. It looks like alot of the HDMI extenders don’t support ARC.

1
Corry P
1 year ago
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