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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19944 Topics

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Barkley2Avid Contributor I
asked in Controllers and Music services

TP Link Deco XE75 Mesh not working with Sonos

My previous setup was an old Orbi mesh router hardwired to my ARC and then my entire system (9 speakers) were on the Sonosnet system. It worked really well. I recently purchased the TP Link Deco XE75 6e Mesh router. I hooked up the ARC to the main router and the arc says WM:0. However, the rest of the speakers are on wifi WM:1. When I try to disable my wifi on the other speakers it comes up with an error. Also my other speakers are not staying connected via wifi. Sometimes I have to force close my app to get the speakers to show that they are connected. I’d really like to use the Sonosnet system and get all the speakers off my wifi. Anyone have success with this TP Link Mesh system? If not, I’m thinking about returning the TP-Link. Does anyone have any recommendations for a wifi 6e mesh system? 

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M
1 year ago
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Pieter28Contributor I
asked in Speakers

How high volume is safe and does it have a limit?

Hi!After a year with the sonos beam i finally got a sub gen 3, love it so far but after reading i see they recommend the arc with sub.  My question is how loud could i try this without get distortion or risk of damaging the speakers, the tv sound dosnt show sound level but only a plus and minus when i turn the sound up and down. Wonder if the system is set with a factory limit, that protect the speakers so one really cant play too loud? Example lets say the kids is home and decide to go all out with it, if they could turn it too high or isnt it possible?  Best Regards Pieter :-)

4
A
1 year ago
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MacwellContributor I
posted in Components and Architectural

poor sound quality playing vinyl with Port

Sound quality overall poor, particularly vocals. Sound is scratchy. Sound quality is worse playing older records. I use a vintage Yamaha turntable through a preamp 

10
106rallye
1 year ago
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Gavin HughesContributor I
asked in Components and Architectural

Turntable via Port to Arc w/2 x One/Sub (Gen 3)

HiConsidering picking up a Port as I have an Audio-Technica AT-LP120XUSB that I'd like to connect to my Sonos setup. I’m a little confused by the information regarding compatibility of Port with Sub (Gen 3) and not sure if I need to go for Amp instead.Turntable has a built-in pre-amp so Port is there solely as input for Sonos. I’m not using an external third-party amp or other speakers. If the Port is connected to Arc/2 x One/Sub will it be able to pass low frequency content to the Sub?Trying to avoid spending more for the Amp as I don’t have any plans to get wired speakers.Thanks in advanceGavin

3
G
1 year ago
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XicContributor I
asked in Speakers

Play 1 became unstable, via wifi, since last update

After last update, I had to reconfigure roam and play1. Roams works properly, play1 became unstable. All via wifi, both located in the same place respect router. Why?The app works very bad, all the time is looking for the wifiHelp, please

4
X
1 year ago
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MaartydContributor I
asked in Home theater

Android app crashes while adding Amp to arc home theater

Android sonos app crashes while trying to add Amp to arc home theater.   As a result the Amp can't be added to my arc theater setup. 

2
M
1 year ago
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HurricaneBContributor I
asked in Home theater

Sonon Arc & Surrounds - A/V cart

I wheel my Arc on a TV cart to a closet when not in use - when my Arc is unplugged I would like to use my surrounds for music but the app will not let me without the Arc plugged in - anything I can do?

2
H
1 year ago
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PBL770Contributor I
asked in Speakers

Sonos Beam volume goes to 0 if not active for a bit

My Sonos Beam Gen1 is connected to my TV by HDMI and to my PC and when I'm not showing / playing anything for a few min the volume turns to the lowest and requires my to manually raise it back up. I did disconnect the Sonos and the issue is gone. Any suggestions? Moderator edit - changed all instances of One/1 to Beam Gen 1

7
Corry P
1 year ago
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JoedresdenContributor I
posted in Home theater

apple tv + hue sync + arc

I have an LG 75up707PUD, newest Apple TV, hue sync. I am trying to get the best sound. I see I need to go to Audio format on the Apple TV and go under immersive audio but I don’t see that option. When I read the apple articles it mentions connecting the Apple TV directly to the soundbar, but that is not an option with the arc.  Maybe this is an apple issue and I need to talk to them. It just seems like they are telling me that is because of the lack of soundbar pass through.  Apple 4k TV -> hue sync → tv→ Sonos arc 

3
G
1 year ago
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dekowalContributor I
posted in Controllers and Music services

AIF Support on Mac

Sonos can’t seem to play any of my AIF formatted music files.  Is there a reason for this?  I have a Mac Mini with an M1 processor and Sonos will only play files that are M4a lossy format.  thx,Dan

1
Ken_Griffiths
1 year ago
K
KBushContributor I
posted in Home theater

Connecting surrounds to Ray

Just got a Sonos Ray as a gift and I’m hoping there’s a way to connect my two other Sonos speakers to it as a surround group.  The problem I think is that the other speakers are a One and a Play:1. When I got those speakers a few years ago, I had to use a 3rd party app called Sonos Sequencer to connect them as a stereo pair. I’ve used that app to group them with the Ray, but wonder if there is some way to get the three connected in a left-center-right configuration. When I separate the stereo pair to try to set them up as surrounds in the Sonos app, the speakers are not recognized. I appreciate any advice!

5
106rallye
1 year ago
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GBTCContributor I
asked in Controllers and Music services

YouTube music search

Hi there, When searching on Sonos app for YouTube music playlist/artist or songs then selecting YouTube Music to view more search results, the app crashes.  This happens on iOS 16.1.1. and iPadOS 15.6.1. I have tried another iOS device running same versions as above with same results.  I’m using Sonos 14.20 anyone else experiencing the same?

16
B
1 year ago
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Wallis-Contributor I
asked in Controllers and Music services

Spotify podcast access denied

I’m trying to play podcasts from spotify in the Sonos app and all I get is access denied, I can play music without issues but when I try to play podcasts I get the error “Unable to play <podcast episode name> - access is denied.” and if I create a playlist in Spotify with podcasts and view it in the Sonos app all of the podcasts are greyed out  and I can’t play any of them.I tried to remove the spotify connection in the app and then add it again after a while without luck.Music and everything else works great and have no issues, this problems only exists with podcasts and Spotify, I’ve tried with the Sonos app on Android and iOS and the problem exists on both platforms.I’ve sent diagnostics to you: 684919168

4
Airgetlam
1 year ago
J
jvahContributor I
posted in Home theater

Sonos Arc with Samsung QE65QN90A TV + Apple TV

Hi everyone, I’m really considering upgrading my old Samsung soundbar to Sonos Arc (+Sub and Ones as surround speakers). When reading discussions here I stumbled upon a lot of threads regarding problems with Samsung TV’s and the Sonos Arc regarding Atmos, 5.1, sound cutting out etc. Some of the threads were quite old so I was wondering if someone with a similar setup could confirm if problems have been patched or if there are still problems with the functionality. I really wish to upgrade but at the same time I’m a little afraid to invest and then end up with the setup not working as intended… My setup would be as follows:Apple TV 4K 2nd gen—> Samsung QN90A (2021) with HDMI —> Sonos Arc with HDMI eArc Could someone comment if they still have problems with a similar setup? Thank you very much in advance!!

5
D
24 days ago
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Thewizard2000Chromatic Producer I
asked in Speakers

sonos one sound is extremely poor when unpair

 I have 3 devices (sonos one),  when speakers paired (stereo) the sound is perfect, but when one of these speaker is nos paired the sound change very dramaticly and not same quality at all than the 2 others. The configurations are all the same for the EQ.  Do you have any solution?

7
Ken_Griffiths
1 year ago
C
CelinContributor I
asked in Home theater

sub déconnexion

Bonjour mon sub se déconnecte souvent.J’ai réussi à le connecter à nouveau mais pas de son qui sort.comment faire ? Moderator edit:Google translate- Hellomy sub often disconnects.I managed to connect it again but no sound coming out.how to do ?

1
Corry P
1 year ago
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kroContributor I
asked in Home theater

Extending TV audio into kitchen celing speakers

Hi I see similar questions answered here and here but just wanted to double check.We have a living room with at tv and arc sound bar and are considering installing ceiling speakers in the kitchen which extends back behind the couch that is the main TV viewing area. The ceiling speakers would be both for music and for extending the TV audio into the kitchen.The idea is that instead of needing to turn up the soundbar loud enough to hear it well in the kitchen / dining area (which can also see the TV), we could play the audio through the ceiling speakers (which would be connected to an AMP). However, reading previous forums, it appears that this will result in the audio in the ceiling speakers being out of sync with the soundbar.In this post, someone mentions> You could use an optical connection instead of Arc.  Use a splitter to split the optical audio to the Beam and Amp to play the same audio at the same time, 2 ungrouped rooms.  This gets more complicated though.Has anybody tried t

3
106rallye
1 year ago
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Niklas FContributor I
asked in Portable speakers

Trouble connecting 2 Roams at the same time

Hi,I struggle to set up a stereo pair of two Sonos Roams. The issues is that both Roams connect individually, but fail to be displayed in the app at the same time. If both speakers are on, the app shows the speaker that was turned on first. If I turn off one speaker, the app finds the other one. Sometimes if connect one speaker via Bluetooth, I manage to see them both in the system settings. However, this doesn’t allow me to create a stereo pair.Has someone an idea what I’m doing wrong? Thank you for the support!Niklas

7
N
1 year ago
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Paolo P.Contributor I
asked in Home theater

Volume issues - sound non involving

I just bought Sonos ARC and thought I was going to be blown away. The sound does not fill the room Instead the volume is very low and not very involving. I have to turn it up a lot to make it better than the TV. I have a Sony Bravia A80J. For example, if I keep it at 30 on the TV, on the soundbar I have to bring it to 45-50 to have the same sensations. I tried all kinds of settings.. I raised the highs and lows even from the Sonos APP. Has anyone else had the same experience? How did he solve the problem?I haven't used trueplay yet

3
Corry P
1 year ago
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loftii18Contributor I
asked in Speakers

Sonos One SL will not connect to the app

I recently bought 2 Sonos One SLs. I was able to set the system up and my phone was able to connect to them. However, every subsequent time I try to open the app it continues to load and then has me go through the whole setup process again. I am on the same WIFI network so do not understand why it does not connect automatically. It takes about 10 minutes to go through the connect process of finding the speakers, reentering the WIFI password, etc. I have deleted the app and then reinstalled it several times. I have gone through this process several times and it is making me rethink the purchase.My wife does not have the same issue and is able to connect automatically.  Given the price, it is extremely frustrating that these speakers do not connect automatically to the app when I open it. 

6
L
1 year ago
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DanielGDContributor I
posted in Controllers and Music services

Sorting the order of music services

I understand this has been requested before but just want to add myself to the list in terms of stating that it would be a really nice feature addition if Sonos could allow the prioritization or sorting of which Music Service results show first when searching.  Thanks!

1
Corry P
1 year ago
J
JhsterContributor I
asked in Speakers

i’m just about to launch my Sonos down the bottom of the garden

So I’ve got loads of Sonos all over a large house with WiFi extenders and it doesn’t work. I also have to have my Broadband from a local supplier as they have to beam it over fields etc. so unhappy with all my Sonos at the moment   

24
J
1 year ago
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PandusambuContributor I
asked in Home theater

Wi-Fi connection issue

Having Hard time connecting my Sonos Beam gen 2 to my Home wi-fi, can some one help?

4
J
1 year ago
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davidarmourContributor II
asked in Home theater

Additional speakers

I have a number of sonos one speakers around the house. I have in the living room two new sonos ones with a Ray sound bar, is there any way of being able to use another speaker say in the kitchen to listen to music whilst my phone app is being used for the tv set up.

3
D
1 year ago
E
ElminstertcomContributor I
asked in Home theater

Playbar/Sub + 2x Sonos Amps for 5.1 surround

Is it possible to add 2 Sonos amps to a Playbar/Sub combo for a 5.1 surround setup?  I would like to use the Playbar as the center channel, one amp for the fronts and the other amp for the rear surrounds.  Is this possible?  Thank you!

3
Airgetlam
1 year ago
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