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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18989 Topics

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danrotContributor I
asked in Controllers and Music services

Play:5 does not connect to Fritz!Box 7530 AX Wifi

I switched my internet provider and have a new router now. My Sonos speaker worked find with the old router, but my new provider provided a Fritz!Box 7530 AX, which only work with my Sonos speaker if I wire them together using a ethernet cable. I suspect that the Fritz!Box has a setting or something that prevents the speaker from using the wifi, but I fail to find a reason why. Other hardware like laptops, phones, the TV and even my body scale can connect to the network.I already checked the settings “Allow all new wireless devices” and “Active wireless devices may communicate with each other” as suggested in https://en.community.sonos.com/old-troubleshooting-229136/wifi-connection-issue-with-fritz-box-6836814. Both options are checked but the system still fails to setup wifi for the Sonos Play:5.I have tried a lot, but the following description is probably the best explanation of what is happening (although I am not sure if I translate everything correctly, I am using the app in germa

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Ken_Griffiths
1 year ago
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dvod001Contributor I
posted in Home theater

Sonos Beam Gen2 Placement

I’m looking into purchasing the Sonos Beam Gen2 Soundbar. I noticed in the manual that it should have 30 cm of room on each side. Given my room layout, would it be good to place the soundbar on the edge of my TV cupboard, marked blue? I understand that side-firing speakers should have enough room and not be blocked by the wall. I think that if they were on the edge, the side wall (44 cm) would not block the side speaker.  

2
D
1 year ago
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DrubUKContributor I
asked in Portable speakers

Roam doesn't always connect

Hello allI am getting no where with support and wanted to reach out to you. The Sonus Roam turns on and connects to my network. I can always use Alexa and it works well/plays music from spotify.The issue is that it often doesn’t show as an option to connect to within spotify or the Sonus app.  This issue may resolve c10mins into turning on but as you can imagine it is v v irritating.  Before letting the battery discharge and leaving in a cupboard/giving away, I wanted to know if anyone has a fix for this.I currently have the issue on Samsum S21 ultra.Thanks in advance allDaniel 

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Corry P
1 year ago
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WhescoContributor I
asked in Portable speakers

Connecting Ray to Move speakers

Is there any way I can connect a Move speaker to my Ray so that it can be used to carry the sound to other parts of the room? 

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W
1 year ago
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Anonymous
asked in Speakers

issues with re-adding a Symfonisk speaker to my system

I have a Symfonisk speaker which I have added some time ago. Due to constant issues with it not being available in the app or for Airplay I have reset it to factory settings and re-added it.everything works fine until the moment when the app tells me I need to register it into my system. This step fails every time.any idea how this can be fixed?thanks

1
106rallye
1 year ago
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HonzatkoContributor II
posted in Components and Architectural

SONOS AMP Philips Hue HDMI Sync Box

Hi everyone,I have sonos amp and LG UM7100PLB. I wish to make lighting of my livingroom by Philips hue HDMI sync box. But I read it need Dolby Vision or atmos. Does sonos amp support it or TV? Thank you for answare 

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X
1 year ago
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Philthep0werContributor I
asked in Home theater

Using multiple Shops Play 5 speakers from a line in input

Hi, at our football club, I'm currently extracting audio from hdmi (Digital TV, DVD player and Firestick) and sending to a very loud powered speaker. However, despite the very loud capabilities, the sound doesn't travel well through the club, when there are large groups of people.I need to look at a way to have multiple speakers around the club.  So want to take the audio extract (3.5mm headphone connection) and am wondering if I can either a) split it into multiple Sonos Play 5s or b) send to one Sonos Play 5, and then this can be wirelessly shared to the other Play 5s.   (I'm thinking of getting 3 X Play 5s).Would a) or b) work, and further, would the split signal be strong enough or would I need to use any amplifier?

3
106rallye
1 year ago
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davemate23Contributor I
asked in Home theater

New Sub Mini connecting but not playing.

I recently bought and set up both a Beam Gen 2 and Sub Mini. The Beam was set up fine and works brilliantly, however having set up the Sub Mini an hour or so later, it connected fine (although both products seemed to have issues with the NFC identification during set up - first time was fine on Sub Mini, but second time had issues). However, the Sub Mini, whilst set up went ok, has the white light on, but doesn’t make any sound (having tried with the TV and by casting music with heavy bass to the Beam).I’ve checked on my Google Wifi app and only the Beam seems to show as connected to the network. This is pretty disappointed after having decided to invest in Sonos over other home cinema systems.

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B
10 months ago
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DarrenReynoldsAvid Contributor I
asked in Controllers and Music services

Playback stops mid-track; Android controller displays wrong track

Playing local files from my Android S10, there are the following problems.1. Playback stops mid-track every few minutes2. The Android S2 app displays a different track to the one the speakers are playing3. The tracks aren't listed (or played) in album orderAny suggestions how to fix it?(Also please accept this standard rant as a Sonos user for almost ten years that it's about time we could stream content directly from any phone app to the speakers like we can with headphones, and yes I know this is not how Sonos works. I wish I didn't have to wear headphones half the time.)

1
Corry P
1 year ago
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Gael 69Contributor I
asked in Home theater

components toslink

Bonjour j ai démonté ma playbar pour changer l entrée optique mais ja n ai pas la bonne pièce pour la changer (dlr 1160 n est pas bonne)quelqu un connaît il la référence de cette piecemerci 

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G
1 year ago
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Jeffrey ChangContributor I
asked in Controllers and Music services

Force stop

Hi! Everytime I need to use the app, I have to force. A few times usually. It's Frustrating. Anybody have this issue? 

5
J
1 year ago
Airgetlam
Airgetlam
posted in Home theater

TV firmware update turned on TV speakers

Had a firmware update tonight for my TV set. Once it was over, my Sonos had an ‘echo’ effect. After investigating for several minutes, I was finally able to figure out that the firmware update for the TV had changed the settings for the TV’s speakers from ‘Off’ to ‘Auto’. Once I turned the TV’s speakers back off, everything was back to normal.In the past, before the release of S2, I’d had Western Digital change my SMB settings on my network drive, also without giving me any notification.  Just to warn everyone…not everything that is audio related is necessarily Sonos related.

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Jamie A
1 year ago
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MattJ2210Contributor I
asked in Advanced setups

Adding an Amp to the existing set up.

I have a playbar connected to my Samsung tv using an optical cable, I have since paired a sup wirelessly to the playBar and I use the tv remote to control the volume of the playbar and sub. I have just added 2x architectural ceiling speakers to the same room and connected them to the amp. I went through the setup process but it kept kicking me out the app on my iOS device. I managed to get it visible on the app and manually grouped the amp to the already grouped playbar and sub. The issue I’m having is that the amp will leave the group if the tv is off for a period of time, so I go on the app and add it to the group again, secondly if I change the volume on using the tv remote it only controls the playbar and sub and does not alter the ceiling speakers.I tried connecting the amp to the HDMI port but that made the playbar stop being controlled by the tv remote and didn’t seem to be any better. is there a better way to connect all these components? The amp is located within a cabinet bes

3
M
1 year ago
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Rohit KContributor I
asked in Home theater

Problem linking your Playbar to your account

I am trying to setup a new Playbar. I keep getting the error on Sonos App on my phone “There was a problem linking your Playbar to your account”.I have tried Ethernet connection between my Playbar and Router and rebooted the router also. Still the issue persists.

2
R
1 year ago
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icnsid3Contributor I
asked in Controllers and Music services

Unable to add Plex service to Sonos app on Android

Hi,My wife’s phone has been chronically unable to connect reliably to our One SL. I read that one possible solution was to remove and re-add the Plex service in the Sonos app, so I removed Plex as a service and attempted to add it back. Under “Services & Voice” I tap “Add a Service” and choose Plex from the list. I tap “Add to Sonos” on the next screen. I already have an account (with PlexPass) so I tap that, then tap “Authorize” on the next page. This takes me to the (IP Address) would like to sign in to your plex account page. I tap “sign in” and am greeted with the message “Thanks! You have successfully signed in. You may now close this window.”When I go back to the Sonos screen, the screen now reads: “Connection ErrorThere was a problem adding the Plex account. A connection to Plex could not be made.” I verify within my plex account that the device has been authorized. In this case it’s been added about 15 times because it keeps failing. But it’s there in Plex as “Plex for Sono

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I
1 year ago
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doctorkw59Contributor I
asked in Controllers and Music services

Music library not adding music

I can add my music library, which is on an external USB drive without a problem. However, none of the contents of this library is imported to the Sonos S1 app--no selections are visible at all. I’ve tried removing and re-adding the library three times, turning file sharing on and off, choosing “update music library now,” giving Sonos S1 full disk access, all to no avail. How do I get the tracks to load and index into the app? Using a MacStudio running Monterey.

1
Jamie A
1 year ago
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MikomotorContributor I
posted in Controllers and Music services

Implementing 14.19 update has lost my Sonos Playlists

Hi. Just updated S2 (within Windows 10) to 14.19 and now all my Sonos Playlists have disappeared. Any ideas as to how I can get them to show again? (he says, hoping that the years spent building them hasn’t all been lost). The message that comes up is “No playlists have been added to your Sonos Playlists yet”. For clarity, I’m referencing playlists which I’ve built within Sonos, rather than importing in from my Apple Music platform.Cheers,Mike.

9
M
1 year ago
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MofContributor I
asked in Components and Architectural

zp100

Hi have brought a new to me ZP100 I had trouble connecting to my S1 system to start, but I could play a record player through it via speakers attached to it, good start, then I managed to connect it to my existing system, great but now I can play my record player through it ??? Help

4
buzz
1 year ago
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EffetkContributor I
asked in Speakers

Play:5 line-in not working, except in group

So I’m having a weird issue : my Sonos Play:5 won’t play music from line-in. That being said, if I group it with another room, the other speaker can play the music from the line-in (but still not the Play:5).  Sound is high, and not on mute. I rebooted the device. This is a new problem.  I’m starting to think it’s an hardware failure. Anyone got an idea of what I should try to fix this?

10
I
1 year ago
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Angel24Avid Contributor I
asked in Speakers

Sonos Five lousy bass using trueplay without depth or forcefulness

Sonos Five the trueplay is lousy the records lose presence and forcefulness even adjusting them do not improve, in Jazz the records have no depth and the reggaeton less and if you turn up the records in the settings the records sound artificial and forced.  It sounds better without trueplay and setting the treble to 2+ and the record to 1+ in case and volume 50, you could investigate please.

1
buzz
1 year ago
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DeffJeffContributor I
asked in Speakers

Sonos Play 5 Gen 1 and Denon AVR-S650H

I have a Denon AVR-S650H receiver which has wifi/bluetooth capabilities. Can my Sonos Play 5 Gen 1 connect to this receiver via wifi/bluetooth without additional hardware? Trying to connect as rear channel speakers with no success. I do not want to connect via cables or cords to the receiver. My research efforts found that I may need the SONOS AMP

1
106rallye
1 year ago
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lucaseowen1Contributor I
asked in Speakers

too close to radiator?

Is this too close to the radiator to place Sonos One? It’s the only place for surround sound with my couch.

1
armstjames
1 year ago
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SetupLaQuintaContributor I
posted in Home theater

Set up 5.1 and multiple room music streaming

I just bought a new place and want to replace a Yamaha RX-A720 with 2 Sonos AMPS. I have 5 wired speakers for surround sound in the living room and 2 additional zones (1 outside and 1 in Bedroom). How do I set this up for surround sound and multiple zones. Can I stream music through the surround speakers.Thanks for your help. 

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Corry P
1 year ago
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DFW MikeContributor I
asked in Controllers and Music services

another sonos user in my home

A friend is visiting me for a couple weeks. He is a Sonos user. He only sees my music (Pandora, etc) on his Sonos app. How can he access his Pandora playlists, etc and play on my system.

2
D
1 year ago
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chris_122Contributor I
posted in Controllers and Music services

sonos app keeps thinking it is on a different network

My sonos system is connected to netgear Orbi.  I have been using the system for years with no issues.  Now the App both Android (Samsung s22) and Apple (ipad) keep thinking that the system is on a different network.  But I can see the devices are all connected when I log into my router and I can still use sonos via a seperate amazon echo and Alexa voice control to play music. If I power everything down and restart it then it works for a short period of time before again it stops working "sonos and you mobile device must be on the same network" and again my router shows they are on same network and sonos can still ve controlled via voice. My system is Sonos boost connected WiFi ethernet cable to netgear orbi1 x sonos play 12 x sonos play 31 x sonos move1 x sonos  port  

2
J
1 year ago
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