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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18986 Topics

Captain Hook
Captain HookContributor I
posted in Home theater

How do I delete all those Sonos folders on my TV?

On my Samsung smart TV under the Sonos icon, there are about SIX folders that popped up for music, photos, etc. I don’t want these folders there. HOW do I delete them? Anyone know? Help!!! 

3
controlav
10 months ago
M
mpeachey.comContributor II
posted in Components and Architectural

Unplugging Sonos Amp?

Hi - I’ve got 12 Sonos AMP hardwired to various in-wall and ceiling speakers thoughout the house and exterior. It seems silly to have them all on 24/7. I’d like to plug them into a managed power supply on a timer which would effectively “pull the plug” on them at 10:00 PM and plug them in again at 8:00 AM.Question: Is there some sort of sleep function I’m missing which would make this unnecessary?Question: Is there any reason why this sort of repeated powering down would be harder on the units than turning them on and off with the power button? 

4
Stanley_4
1 year ago
H
HFoxContributor I
asked in Home theater

Purchased Arc - lost Dolby Atmos

Bought a new Arc to upgrade from my Playbar in main TV room. Have used my Xbox with the Playbar setup and LG C8 OLED TV for a while now. With the Playbar, each time I’d play a game or stream a program supporting Atmos, I’d get visual confirmation on the TV that both Dolby Atmos and Dolby Vision were active. Since setting up the new Arc, I have two issues. BTW, the Arc is connected to the TV’s HDMI ARC port. Sound is great.Now, though, when I start up a favorite Xbox game (2K21 Golf) I no longer get confirmation that Dolby Atmos is active. Same is true for streaming. Not really a big deal for a game like this one, just found it unusual that the Arc made Atmos go away. I still see the confirmation that Dolby Vision is active, which has nothing to do with the Arc, of course. So, first question is, does anyone have an idea why this would be the new normal for the Arc? Sonos say that Atmos is supported on ARC.The second issue may or may not be an Arc issue other than the fact that the Arc (

2
H
1 year ago
S
stevecoh1Contributor II
asked in Speakers

Confused by Apple Music/Sonos interface

I must admit I don’t understand the Sonos/Apple Music interface. I can find music I want to play on Apple Music and it plays through the phone.  I can add songs and albums to playlists.  But when I choose Apple Music as the source in the Sonos app, often the playlists and songs I’ve added do not appear.  What is the right “workflow” to use when using Apple Music as Sonos source?

2
S
1 year ago
K
Kvon1Contributor I
asked in Controllers and Music services

MediaMonkey Server -> Sonos - can only select one track

I’ve seen a couple of older posts on this topic with no apparent resolution, so not holding my breath but hoping there’s a hack to get this working:I run MediaMonkey version 4, which can act as a UPnP server.  I have that enabled, and can “see” the server in my Sonos system, and access its content.  Problem is, in the Sonos app (S2 on android tablet) when you pull up an album or a playlist - anything with more than one track - you can only select one at a time to add to the play queue.  There is no option to select “play now” for anything except a single track.  Obviously not a useful user interface.Yes, there are other ways to skin this cat (e.g. replace the MediaMonkey server with the Sonos app on the computer with the music library), but then I lose direct access to the playlists in MM.  So would really like to get this working, and can’t believe someone hasn’t figured this out…Any info appreciated!

1
Corry P
2 years ago
R
RomainGeorgesContributor I
asked in Portable speakers

Roam

The battery of my Roam when not in used, drop dead after one day, is it normal

4
Airgetlam
1 month ago
B
Brian McGillContributor I
posted in Components and Architectural

sonos cannot connect when I listen to a lot of music

I have a problem when I listen to a lot of music.I usually listen to radio 3 programme: through the night, all night, every night when I go to bed on sonos speakers.I sometimes listen to 4 or 5 albums through the day, streamed on apple music, either through speakers wired to a tablet, or on sonos speakers.I might watch a chess video or bbc catch up on a laptop through the day as well.I find that if I use the internet a lot, I get the error: sonos unable to connect.I don’t get this message, if I cut back on internet usage.If I leave it a while, sonos comes back eventually.I currently have fibre 65 on talktalk. If I upgrade to virgin media fibre M200, is this likely to solve the problem? I don’t want to change my provider if it is unnecessary. I don’t really need the extra speed; I just want a more reliable internet.Thanks

13
B
2 years ago
N
NolramContributor I
asked in Home theater

Lost Connection to Beam

Why does my Beam keep getting lost? I am new to Sonos products and rapidly coming to the opinion I should have stayed away. I bought a beam to go with my projector and thought I might add more later. So far I find the sound quality really good but the software is far too complex. What is worse is my profile keeps loosing the beam. Tonight I am sat here with my phone linked via wi fi listening to music. With the music still playing the software tells me I have no device connected. I have no control over the beam. I follow the instructions which have me turning the speaker off at the power supply and reseting all the connections. Why does this keep happening? 

11
ratty
2 years ago
C
cata.htnContributor I
asked in Components and Architectural

Sonos Connect stream from line-in to wifi

Hello!I have a question, been struggling with this one for 2 hours, cannot find an answer online.So, i got a Connect from a friend, with the intention to use it like this: RCA line input from an mp3 player and Connect wifi output to stream on a Play 1. Is it possible?thanks !

3
jgatie
1 year ago
S
ShadyGrayContributor I
asked in Controllers and Music services

Accessing NAS drive remotely

I have Sonos in 2 properties. Property 1 has older items, so uses the old version of app. Property 2 has newer items so uses the newer app. Property 1 has a NAS drive connected to router, for my music. How can (is it possible?) I access this property 1 music source from property 2, so I do not have to copy music onto a second different NAS drive?thanks for any help.Ian

5
DGR1
10 months ago
J
James76GContributor I
asked in Controllers and Music services

Can no longer access music on MyBookLive NAS (Roam/S2)

I have a Roam and I use either my PC (Windows 11) or my phone (Android) to access it. I have my music on a WesternDigital MyBooklive (2TB) with the following path //mybooklive/public/music. It’s wired in to the router. For the first 9 months this all worked fine. I put the path details in the app, it indexed everything and all was good. Some months back it just stopped, saying that it can’t access the NAS. So I split the “music” folder thinking that it might be a size issue (despite only being 10,000 tracks) so that now I’ve got two locations with music. They are: //mybooklive/public/music (56gb)//mybooklive/public/roam (11gb) The Roam/S2 app can access the 11gb “roam” folder on the NAS no problem. But it can’t access the 56gn “music” folder. This suggests it isn’t an SMB issue. Following some research on here I’ve looked at everything using “MP3tag” and there were some entries that didn’t have ID3 tags, so I’ve deleted those and it all now looks good. But still it can’t access the “mu

2
J
1 year ago
O
Omar82Contributor I
posted in Speakers

Mesh wifi connected player disappearing and reappearing

I've got 9 devices running happily on sonosnet (S1), and a single Play 5 Gen1 on WiFi in a distant room which sonosnet doesn't reach but which is strongly covered by mesh wifi (Asus AX Zenwifi mini). The WiFi connected device disappears and reappears from the list of devices randomly... it plays absolutely fine when it's there, and there's no problem with the WiFi connectivity on the mesh. The sonos is still shown as a WiFi connected device to the mesh node when it's disappeared. I can re add it each time to speed up the reappearance process, but it's obviously pretty tiresome doing that.Connection report below.... the troublesome device is the one called Storage, and it is about 2 metres away from the mesh node so definitely has a good signal.Any suggestions?Thanks  

5
Corry P
3 years ago
SirDigitalKnight
SirDigitalKnightAvid Contributor I
asked in Controllers and Music services

Playlists on Android App missing

When will Sonos be fixing the playlists on the android? They work fine on the Desktop app: Sonos Playlists on Desktop App work fine.No Playlists on Android. Not here either.Nor here. 

6
SirDigitalKnight
10 months ago
M
Mark R.Contributor I
asked in Home theater

Samsung QE55QN85B not working with Sonos Beam Gen2

Bought a Samsung QE55QN85B 4 weeks ago and connected to a Sonos Beam Gen2 bought on 6 Aug. Both devices have the latest updates. HDMI cable supplied with Sonos is ok and connected to HDMI eARC. No issues streaming to Sonos from iPhone but sound from TV drops. Have tried every combination of switching off and restarting TV/Sonos, have gone through every set up option on TV. Tv shows output to Sonos Beam. Sonos app shows it thinks it’s connected to the TV and adjusting volume on TV shows same adjustments on Sonos app. However there is no sound from the Beam. Best I’ve achieved is to get sound from You Tube on TV but as soon as I changed to Disney+ sound was jittery and then stopped altogether. Have phoned John Lewis for technical support for the TV, reset the TV and redone the connections. For about 3 minutes had sound from the Beam but then stopped. John Lewis are now exchanging the TV as we are assuming it’s a fault with the TV. However I will post again if the issue is not resolved wh

2
106rallye
1 year ago
D
DavidEJMContributor I
asked in Speakers

Problem adding a third Sonos Play 3 Speaker

We’ve had a Sonos bridge with two Play 3 speakers for several years.  It works brilliantly.  So we finally bought a third Play 3 Speaker for top floor.  But when I try to connect it, it says I need an update, and when I try to update, it says I need an upgrade.I’m guessing there are clever people out there who know a workaround so that Sonos can't try and force us to ditch workable hardware that has nothing wrong with it and buy all new hardware, which I will not do from a company that treats its customers like this.I’m reasonably tech savvy, but can’t find a way yet to connect it.  Anyone able to help?Dave

8
Corry P
1 year ago
P
prftnContributor I
posted in Home theater

Adding Sub Mini to AMP with B&W 607 Speakers

Hello,I've been reading a lot of reviews about the Sonos Sub Mini, every interview have tested the Sub Mini with a soundbar and mainly with one of Sonos' own soundbars (Arc, Beam, Ray). I have Sonos AMP with two bookshelfspeakers (B&W 607) for my TV in a medium sized livingroom. Im wondering if anyone have tried the sub mini in a similar setup and if it works well with that type of setup? Or if anyone have any thoughts on this?

2
J
18 days ago
B
BrendaLCAvid Contributor I
posted in Controllers and Music services

Sonos online update now requiring new password?

Hi community, just wondering why I am having to create a new password to do an online update for my Sonos system when I already have a logon and password for it -- which it is not asking for -- this is a new separate prompt forcing a new password creation.  Finding this nonsensical.  If I select more info it prompts me to create a new Sonos account, which is dumb since I already have one.  Again, finding this nonsensical.  Anyone else?  Any info on this? 

5
controlav
1 year ago
G
gmhallContributor II
asked in Home theater

Update Beam, Play 1’s and Sub Surround fails Error 1013

Surround as in title won’t update. Running S2. Have rebooted both router and devices several times. Surround no longer working. Cannot remove surround since it needs an update. Update goes through “Getting ready” then jumps to “Finishing up” then to update failed.Any advice?

4
G
1 year ago
N
NathanestContributor I
posted in Components and Architectural

AirPlay Delay / Sync Issue on BigSur Solved (for me at least)

So I recently upgraded to a Mac Mini M1 with Big Sur and have been using a Sonos One speaker connected via AirPlay. I’ve been reading about many variations of audio syncing issues on various forums, and thought I would share my specific issue & what I’ve found to be an actual working solution. My issue was that after my Mac went to sleep (either after me putting in sleep mode or walking away from the computer for a time) it would begin to get out of sync, particularly via Safari videos. The only way I could resolve the issue was a restart of the Mac.Simply enough I disabled sleep mode & sync issues magically disappeared for me... although it sucks as I would prefer to leave my Mac to go into sleep mode, but for the sake of keeping in sync this is the only way I can get it working for me. 

1
Corry P
2 years ago
A
anywhereelseContributor I
asked in Speakers

"Unable to play Scala Radio - station not found"

I’m having an odd problem with the resume button not working. I mostly listen to Scala Radio on my Play:5. If I pause it, then after an interval of time (15mins or longer is my rough guess) then pressing the resume button on the speaker has no effect. Using either the desktop app or my phone’s app, hitting the ‘play’ triangle results in the error message "Unable to play Scala Radio - station not found"If i navigate through to “Sonos Favorites” then the same station starts up fine.I’ve tried resetting the speakers (ie turn off, remove from power, leave for 10 mins, plug back in) and removing Scala from my favourites - no difference.Other inputs (for example Spotify) seem to resume just fine. I mention Scala Radio in particular as they recently changed their delivery method from TuneIn to PlanetRadio - so I don’t know if that has a bearing.

2
A
1 year ago
T
TPorterfieldContributor I
posted in Speakers

Apple AirPlay

I purchase a new Sonos One SL to add to an additional Sonos One SL. My existing One SL connects via Airplay just fine to all my Apple Devices. The new One SL will not connect to any of them. How can this be fixed?

9
T
1 year ago
C
ccannarborContributor I
asked in Controllers and Music services

pandora activation code

I had this issue pop up a few weeks ago and it was resolved.  This is now happening again.Sonos is asking for an activation code that I cannot get.

6
T
2 years ago
H
Harry GillettiContributor I
asked in Components and Architectural

SONOS won't play Spotify radio program

I have a Spotify Premium account. So far, SONOS plays everything on Spotify except for a Spotify radio program titled “The Blues Kitchen Radio.” The program plays fine on my Bluetooth speakers. What can I do to get it to play on SONOS?

2
Airgetlam
2 years ago
L
Lazlo PhanzContributor I
asked in Speakers

Speakers unresponsive

Here’s what happens: I play music through one speaker in a room for a while then stop and go do something else. Later, I try to start music in a different room but it only plays in the room from earlier. The app allows me to change the speaker and room and shows that I’ve changed them...but the music keeps coming from the speaker from earlier. So I try to turn the music off entirely but it won’t turn off, just keeps playing from the speaker. So I close the app. Music keeps right on playing. It only stops when I go to the original room and unplug the speaker. 

5
buzz
1 year ago
T
ThanasisDrakContributor I
posted in Components and Architectural

Ikea symfonisk lamp gen 2

I own two (2) Ikea symfonisk bookshelf speakers and i just bought one (1) Ikea symfonisk lamp gen 2.I realised that the lamp lacks by far in terms of bass compared to the bookshelf speakers.Is that normal ? I raised the bass at +8 and there is only a little change there.Is that normal or my speaker has a bass problem ?? 

2
T
2 years ago
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