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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18992 Topics

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PietroTCContributor I
asked in Speakers

The Move charging base does not work.

Hello,the charging base does not charge the Move. It has no signs of deformation, the contacts touch the two rear plates. It can only be recharged via the rear USB. Is there some trick to put in place or do I need to get assistance to intervene? Thanks to whoever will answer Pietro Ferrato

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P
1 year ago
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TubseamContributor I
posted in Advanced setups

add sub gen3 to playbar and sonos 1 speakers

Hican I connect a new sub gen 3 to my play bar and Sonos 1 speakers? these speaker are approx 3 years old.thanks

6
Airgetlam
2 years ago
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Friendly_PandaContributor I
asked in Home theater

Disable Surrounds on PCM Stereo source

Is there a chance Sonos can add a third option for the surround playback to keep the surrounds in sleep mode as long as I don’t listen to surround content?  I have the following issues with the current solution:I use a Sonos AMP, my front speaker are way better than the Ikea Symfonisk I use as surrounds, hearing the same music from behind but slightly different is disturbing and not enjoyable I want to save on energy if the surrounds can stay in sleep modePlease add a option to have no audio playback on PCM Stereo no matter if its in Audio or TV Mode. this is probably the most basic feature and I’m shocked that I’m forced to hear surrounds when It is not appropriate at all.  Best regards,Tim

2
Ken_Griffiths
9 months ago
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PangerContributor I
posted in Controllers and Music services

Unable to Add NAS Music Share on Android App

I am still on Sonos S1 because my legacy Sonos speakers are not supported on S2.I have tried to add a music share from my NAS on my home network.  However, after entering the correct path, username, and password, I see “Unable to add the music share \nasxxxxxx\public\music to your music library (900). And, the reason I am trying to add the music share from my NAS is because I received an email from Sonos stating that I won’t be able to play music stored on my phone anymore.Hoping for a solution because I love my Sonos speakers.Panger

9
Airgetlam
11 months ago
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michael1982Contributor I
asked in Controllers and Music services

adding music library from phone (android) to SONOS 2 app

Hi,After last actualization SONOS2 “forgot” my music library (catalogue on microSD on android phone). I’ve tried to add new Music Library (Settings/System/Music Library/Configuration of Music Library/add) but app do not accept path to file (which I take from phone file manager) for exmpl: /storage/6231-6630/MUSICIt also asks for user and password which are described as optional - do I have to ad those too when file is not protected?Does any one know how to set path to the SD card ? If I knew the beginning of the path the rest would be easy...

1
Airgetlam
10 months ago
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SteveBoscoContributor I
asked in Speakers

Connect my Sonos Arc to my new Deco PX50 mesh

Hi, I have read through all related posts and can’t seem to figure out how to get it working. I have just purchased a Deco Mesh PX50 which is a powerline mesh network. I can’t figure out how to get the arc connected to the network and I need this as it is how I stream my music. I also need the mesh as the wifi in the house was not adequate previously. Any help greatly appreciated. Thanks!

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ratty
8 months ago
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pumperContributor I
asked in Components and Architectural

Unable to connect to Sonos

Adding many components to my Sonos system the last 10 years, setting up another at work, my home system no longer works. I have tried many things since it stopped working 2 weeks ago. I can see the bridge plugged into the router, I’ve changed to new Cat 6 cables and alternated ports, rebooted 100 times, followed the Sonos instructions, used the AI support, but just get ‘Unable to connect to Sonos’. I have added permissions per IOS 14. My work system, using the same phone, remains perfect. Still nothing at home. Would so much appreciate ideas on how to fix.

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B
1 year ago
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GlennWarrenContributor I
asked in Controllers and Music services

Volume leveling

Is there a way to get the Sonos app to do volume leveling with my music library. Right now I have to constantly adjust the volume on different songs.

2
Stanley_4
9 months ago
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zaphodukAvid Contributor I
posted in Controllers and Music services

Sonos platform has really gone downhill

Slowly but surely over the last few years Sonos as a platform has really gone downhill to the point where im considering looking for an alternative to replace my system. Here’s just a few of my gripes: The failure to move away from SMB1 and the security flaws therein I’ve moved a pair of Sone Ones from my bedroom to the lounge and renamed them, but every time I go back into the app the speakers rename themselves back to master bedroom Album artwork hardly ever shows in the app Playlists will disappear from view for weeks on end then randomly show up for a couple of days only to disappear again. That’s not specific playlists, it’s the actual playlists section completely disappears from the star section of the app New albums are added to my network share but no matter how many times I update music library they don’t appear, then couple weeks later they’ll magically appear We have a Play 1 in the nursery which plays lullabies to our child at bedtime, the same songs were queued on the devi

2
Ken_Griffiths
1 year ago
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BPietersContributor I
posted in Advanced setups

Play 5 gen 2 only base tones after overvoltage repair (Power on failure)

For anyone reading along here, please note that this is a very bad idea for a number of reasons, the most important being:1: It’s dangerous, potentially resulting in serious injury or death. Please do not open the speakers, as they can still carry a charge despite being powered off / unplugged.2: You are breaking your warranty: Sonos Terms of Sale3: Sonos can’t help you fix it.Hi, I had destroyed my sonos play 5 gen 2. I made a mistake which caused power supply of 400V.Then I found the very usefull youtube video explaining met how to repair.The 3.15 A fuse and the varistor where dead. After replacing them the speaker was able to power on.But the sound is not well. It produces almost no mid and high tones. I have disconnected the three base speakers and found it does give a little bit of mid and high tones. All three speakers are working. But not at normal levels. Does anyone have a next step for me? Or can I buy the complete repaired board somewere?

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1 year ago
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braindeafContributor I
asked in Speakers

Any more suggestions for connecting Play 5

Hi there, I am kind of over Sonos at this point. We have had a Play 3 for about 10 years and my wife has been having connection issues forever basically. We decided to buy a 2nd hand Play 5 Gen 2 this week from CEX. Go to connect it and the Play 5 cannot be foundWe…. Factory reset → orange / white lights flashing Play 5 - nothing Power on/off a billion times. reset router - nothing plugged Play 5 into network wired.  turned off old Play 3 - keeping Play 5 wired. keeps trying to find Play 3, and indeed seems to find it despite being off. Maybe by MAC address without power? wired Play 3 and Play 5 - nothing ended up with Play 3 connected via wired and needed to faff about to get it back.checked bluetooth, it’s on. Phone is right next to Play 5, it can’t find it.I am just beyond understanding where to go next. Any ideas? At what point is the product just faulty and I’m no longer being an idiot.Many thanks.RobL

7
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1 year ago
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Brd4funContributor I
asked in Components and Architectural

sonos s1 will not connect

My Sonos S1 gen 1 will not connect to my phone so I am unable to connect to wifi.I have done multiple factory resets. I have 3 units but none will connect.

3
K
1 year ago
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parkie75Contributor I
asked in Controllers and Music services

BBC sounds stopping on Smart Speakers like Sonos?

I keep getting a message when listening to BBC radio saying that I’ll no longer be able to use the BBC sounds service on a smart speaker after mid 2023. It says to contact the manufacturer to resolve the issue. Anyone found a way to keep listening on a Sonos speaker?

2
P
1 year ago
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JChalmers999Contributor I
asked in Advanced setups

issue with mesh network and wifi booster

Hi, i have a ton of tech in my home on a wifi tplink mesh deco network, i have a powerline ethernet cable going to my garden which has a external wifi booster eap110 tplink to provide wifi in the garden. I have tried to keep the same ssid and password but sonos up just shows the devices as not connected to the same network, is there something clever i can do with changing ip addresses or something else to make the whole thing work. I want to be able to pick ip and move the ‘move’ to the garden from inside and maintain playing on all devices the same music. 

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10 months ago
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PoydflinkContributor I
asked in Home theater

Speakers and placement for 28 sq meter/ 300 sq feet rectangular room only used in the last 7 meters

Edit: please don’t mind the last part of the title.So I have the following room (two options below): Given that I want to use the room for cinema and mainly spatial music using the minimum space possible:Do I need the most potent sub, speakers and soundbar? Do you think the soundbar should face the end of the room, or is it the same for sound quality if it faces the other (open) end? Finally, where do you think the rear speakers and sub should be placed? 

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P
5 months ago
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Jashton37Contributor I
asked in Components and Architectural

Apple screen mirroring issues. Video, but no sound

I’ve read all the other forum posts related to this topic and couldn’t find a resolution. Sonos, please help us out here!When I Airplay movies and shows from my 2020 iMac to my Apple TV to my Sonos speakers, it works great. I get picture and sound. Wonderful. When I try to use Airplay screen mirroring to do the same, I get picture, but no sound. It doesn’t matter what device I try (2013 MacBook, 2020 iMac, iPhones, iPad…), I get picture but no sound. I have hung onto my clunky old wired speakers for this reason. Why do I still have to use my old junk speakers half the time when I have my nice new expensive Sonos speakers? Please help!

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Airgetlam
1 year ago
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Martin_GoergContributor I
asked in Controllers and Music services

Spotify Service has vanished on Sonos

I have been successfully playing Spotify on my Sonos system (10+) speakers since years.Suddenly over the last days Spotify is not a service on Sonos anymore and it also does not appear as one of the many services, that one can add in Sonos.This is the same for all the devices that we use to control Sonos and Spotify, i.e. Android and Apple.I can still play other services (Tuneln, Sonos Radio) on Sonos and I can also play music from Spotify on each of my mobile devices. But I cannot send Spotify output to Sonos system.Has Spotify or Sonos discontinued the integration?Does anyone else have same experience

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9 months ago
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NeilWalkerAvid Contributor I
asked in Controllers and Music services

Internet radio stream (AAC) not playing

I’ve followed the process of adding a new internet radio station to Sonos (AAC streaming). It appears to add ok, but when ‘Play’ is pressed, nothing happens. Other radio stations play fine through TuneIn and other radio services such as myTuner Radio.I used the advice in https://support.sonos.com/s/article/260?language=en_US, and have added the station using both the Windows client application, and the Android app. Neither will play in Sonos.The station URL in question (https://edge.iono.fm/xice/fmr_live_high.aac) plays just fine in a web browser.There are a number of threads that discuss issues with TuneIn in the UK, but the workaround suggested was to add the URL manually - but that doesn’t work for me either.Any tips? 

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Corry P
1 year ago
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MontywContributor I
asked in Home theater

Arc+Era100 delay with music in “Full”

Hi,I have an Arc, 2xEra100 and Sub in a surround setup and hope someone with experience can help. When using these as TV output all is great. However, when with Surround Audio > Music Playback > Full set, when music is being played (eg. Spotify, airplay), there is a slight delay to the Era100 output such that it sounds like a slight echo. Noticeable especially with spoken word. Is this normal? Bearing in mind that these aren’t a group of speakers (I.e you might expect and accept a tiny delay between rooms) but are actually connected and appear as one single “Product” in the Sonos app.

5
G
7 months ago
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Cjp1234Contributor I
asked in Home theater

sub disconnects and will not connect to playbar

Please please help before I throw this crap out the window.Sub constantly disconnects from sub, possibly from router reset, I don't know. Generally turning this junk off and back on resets it all fine. Tonight, oh my god what a palaver. Router has been reset 3 times. Sub reset 5 times. Playbar reset 4 times. Variations of unplugging. I've had 3 different fault messages. Eventually found " Wireless connection not suitable for this playbar. "Reset everything. Uninstall app, reinstall. Reconnect all components. It recognises both items, but won't allow me to add the sub to the room( playbar) as it can't find it ??? Seriously? I've been at this an hour now. Pressing buttons, resetting this, resetting that, all different orders. The Wireless isn't suitable bit has gone, both speakers are on the app, but they don't recognise each other. All been fine for 3 years except all these disconnects but this one takes the biscuit

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C
1 year ago
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SomewhereincaContributor I
asked in Home theater

Sonos Arc randomly turned off snd wont turn on

My Sonos arc has always worked fine and volume controlled by all remotes. I paused a show for a moment and when I returned the sonos arc was off and I am unable to even turn it on (get a light of any sort) again. 

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Airgetlam
1 year ago
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SatishVContributor I
posted in Controllers and Music services

gaana app

Having this issue for 6mo now and didn't have before. Spoke with gaana many times but not sure where the problem is. Have seen similar questions in forum but none have valid response. I have gaana premium account authorized in sonos app. For many albums, it says not found or not available to play outside India. Attached screenshot below. But it plays fine directly using the gaana app. Somewhere with Sonos integration its failing. This needs to be fixed ASAP and not repeat as there are similar questions in your community for more than a year. Thank you. 

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Ken_Griffiths
1 year ago
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mrvelous01Avid Contributor II
asked in Controllers and Music services

Android Sonos app now getting Tunein ads?

In the past few weeks the Sonos App on Android (Google Pixel 6) has started popping up ads on my mobile, but only when using Tunein as a music source.  Does anyone know if this can be blocked with a firewall like PfSense?

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Corry P
1 year ago
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purplsktleContributor I
asked in Components and Architectural

system is so buggy

my system is so buggy I can’t handle it.between the updates and the intermittent shut off mid play i’m ready to throw them out the window.  i’ve had my speakers for about 5 years, which is *almost* enough to justify the cost.Has anyone had any luck with fixing this?No it isn’t the wifi.Yes I’ve unplugged and re-plugged and set and re-set the speakers about 1000x since I got them.  Yes that usually works but it shouldn’t be necessary.  

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buzz
1 year ago
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Rich_10Contributor I
asked in Speakers

Play 5.1 blue-ray audio disc on an era 300

I have many blu ray 5.1 audio disks. Can I connect the blu-ray player directly to an era 300 with an hdmi to usb-c adapter for the line in and have the 5.1 sound transferred to the era 300 speaker?

4
106rallye
9 months ago
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